Exterior
Check availability

Reviews of Pestana Palm Gardens

4 out of 5
Pestana Palm Gardens
Vale De Centeanes, Lagoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 268 reviews" "
Rating 8 - Good. 116 out of 268 reviews" "
Rating 6 - Okay. 22 out of 268 reviews" "
Rating 4 - Poor. 7 out of 268 reviews" "
Rating 2 - Terrible. 3 out of 268 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and amazing hiking and views. Lots of space!
Stayed 2 nights in Apr 2024
Response from Borralha on 8 Apr 2024
Dear Guest. Thank you for your comments and rating. Our best regards. the management

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great spot within a 5 minute walk to O stop and beach. Staff was incredibly friendly and it seems like they have been updating the grounds. Villa was well kept just a little dated, but the decor was clean and aesthetically pleasing!
Stayed 2 nights in Mar 2024
Response from Borralha on 26 Mar 2024
Dear Guest. Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed as a family of 5 for a night in transit to Spain. The property is a clean, lovely and quite well maintained. The washroom and kitchen are a little dated but well kept. Lots of restaurants within a few min drive. Beach is a 10 min walk. Ocean view was lovely. We enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Borralha on 18 Mar 2024
Dear Guest. Thank you for your comments and rating. Our best regards from the management

6/10 Okay

James

Liked: Cleanliness
Very average accommodation
Basic hotel accommodation but well located. Our room required some maintenance during our 4 day stay. Took two requests to have these items corrected. Beds were hard. Wifi worked well. This was our second time staying at this facility but we won’t stay again. Not well managed in my opinion.
Stayed 4 nights in Jan 2024
Response from Borralha on 2 Feb 2024
Dear Guest. Thank you for your opinion concerning your stay. Unfortunately, your experience did not match your high expectations. We trust you will visit us again in the future so that we can impress you with the quality of our services and facilities. Our best regards. the management

10/10 Excellent

Trina, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
This property suited us perfectly. It was in easy driving distance to some of the coastal highlights, the restaurant food was excellent and it was in a quiet neighbourhood away from the busy downtown core.
Stayed 1 night in Dec 2023
Response from Borralha on 2 Jan 2024
Dear Guest. Thank you for your comments and rating. Our best regards. the management

10/10 Excellent

Trina, Vancouver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is good value for money. The 2 bedroom units have kitchens with washing machines, there is cable TV, access to a pool and tennis courts. The restaurant serves excellent food. It is owned by a husband and wife who love good cuisine.
Stayed 1 night in Dec 2023
Response from Borralha on 26 Dec 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely 2 bed, 2 bath accommodation, very nice breakfast, close to Alger de Seca and 7 hanging valleys trail
Stayed 1 night in Oct 2023
Response from Borralha on 31 Oct 2023
Dera Guest. Thank you for your comments and rating. Our best regards. The management

4/10 Poor

Mabel

Travelled with partner
Liked: Cleanliness
Air conditioner was leaking water. Maintenance came to repair the next day but left our door open without locking it. It was outrageous.
Stayed 3 nights in Oct 2023
Response from Borralha on 25 Oct 2023
Dear Guest, Thank you for your comment. Unfortunately, Maintenace problems can occur at any time and in an unpredictable way. We certainly apologize for any inconvenience caused with the leaking air conditioning situation. Concerning any lack of care from our maintenance staff we must say that it does not reflect our team at all. we will inquire internally. Our best regards. the management

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Had a lovely stay in a superior two bed townhouse with sea view. Apartment was spacious, clean (cleaned every day) and comfortable and had everything you need including air con, fly screens across the windows / patio doors, dishwasher, freezer and lovely powerful hot showers. Both the downstairs patio and the roof terrace had tables and chairs and sunbeds - the rooftop terrace being private and out of sight of neighbours. The hotel is well situated for a short easy walk into town. Unusually for us we ate three nights in the hotel restaurant as it was so good - fantastic quality food plus such friendly service and nice ambience. The hotel grounds are well kept with lots of attractive plants and trees and there’s plenty of parking. My only improvement suggestion would be more comfortable patio chairs!
Stayed 7 nights in Oct 2023
Response from Borralha on 24 Oct 2023
Dear Guest. Thanks, you for your comments concerning our services and team, and rating. We are very happy to hear you had a very nice time with us at Pestana Palm Gardens. We can only trust, you will visit us back soon:). Take good care. The management

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On site restaurant and pool side bar had excellent food for dinner. Service and staff were outstanding!!!!! Location is tucked away and quiet despite “family friendly” so we enjoyed quiet sunrises and sunsets on the patio overlooking the sea. Apartment was roomy enough (2 bedrooms) and a family could have had a person stay on the couch in the loft as well. Rooftop terrace was private and had a great view. Our Al fresco meal out there with local cheese and meats we bought at market was one of our favorite evenings.
Stayed 6 nights in Oct 2023
Response from Borralha on 12 Oct 2023
Dear Guest. Thank you for your sharing and comments and *****rating. Looking forward to having you back soon:). our best regards. the management

10/10 Excellent

Christine Ann

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Borralha on 19 Sept 2023
Dear Guest, Thank you for your rating. Our best regards. The management

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, several grocery options nearby. Bathroom in our unit was small, even by european standards. A nice touch would be to provide a few more basics, like paper towels and a small container of laundry detergent.
Stayed 3 nights in Sep 2023
Response from Borralha on 14 Sept 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Borralha on 21 Aug 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

Robert M.

Stayed 3 nights in Jul 2023
Response from Borralha on 27 Jul 2023
Dear Guest, Thank you for your rating. Our best regards. The management

8/10 Good

Karen

Liked: Cleanliness, room comfort
Didn’t think the kitchen was well kitted out. Just 1 teaspoon and very few plates and saucepans
Stayed 10 nights in Jun 2023
Response from Borralha on 1 Jul 2023
Estimado hóspede. Muito obrigado pela sua avaliação. Os nossos melhores cumprimentos. A direção

6/10 Okay

Rama

Travelled with family
property is pretty old .. needs renovation but the location was excellent
Stayed 2 nights in May 2023
Response from Borralha on 31 May 2023
Dear Guest. Thank you for your comments and rating. We would like to inform that we have done renovations in all types of apartments except resort suits and studios. These renovations are planned for soon. We would like if you would visit us again and perhaps try one of the renovated apartments. Our best regards. The management

8/10 Good

Hanadi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful family facility
Response from Borralha on 23 May 2023
Dear Guest. Thank you for your comments and rating. Our best regards

10/10 Excellent

Joseph

Stayed 9 nights in Apr 2023
Response from Borralha on 17 May 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

Kelley-Ann

Stayed 3 nights in Mar 2023
Response from Borralha on 26 Apr 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Borralha on 18 Mar 2023
Dear Guest, Thank you for your rating. Our best regards. The management

10/10 Excellent

URSULA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ice place to stay 15’ walk to the city and beaches.
Stayed 1 night in Mar 2023
Response from Borralha on 8 Mar 2023
Dear Guest. Thank you for your comments and rating. Our best regards. The management

10/10 Excellent

James

Stayed 3 nights in Jan 2023
Response from Borralha on 7 Feb 2023
Dear Guest, Thank you for your comments and rating. Our best regards. The management

2/10 Terrible

helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed for 3 nights, room never cleaned, and toilets paper not refilled, we had to stay there for no toilet paper for last day of stay. I want my money back!What kind of hotel is that?
Response from Borralha on 19 Jan 2023
Dear Guest, Thank you for your comments. Unfortunately, we did not correspond to your expectations. Concerning your comments on "room never been cleaned" we would like to inform that there must have been some sort of misunderstanding and for that we apologize. You arrived on Saturday to a cleaned apartment. On Sunday we do not have cleaning service, but Monday we have cleaning service, if the house was not attended, we apologize and will have a closer look into what happened. This same applies to the toilet paper, we always refill the toilet paper, but if for some reason it is required more, a phone call to the reception will sort it out. Again, our apologies for any inconvenience caused. This situation does not reflect our high standards of care for the guests. Our best regardsThe management

2/10 Terrible

David

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Borralha on 14 Oct 2022
Dear Mr. DavidThank you for your rating. Unfortunately, you do not identify the reasons why you did not enjoy your stay and for that reason we cannot double check. We trust you will give us the pleasure of your visit so that we can impress you with the standards of our services. Our best regards. The management

8/10 Good

Diane

Stayed 1 night in Oct 2022
Response from Borralha on 12 Oct 2022
Dear Diane. Many thanks for your rating. Our best regards. The management

6/10 Okay

Yevgeniy, staten island

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Outdated rooms with uncomfortable beds and a small unpleasing bathroom. Ice cold water in the pool, terrible gym (if you can even call it that). Was unable to make a reservation in the restaurant the same day.
Stayed 1 night in Sep 2022
Response from Borralha on 7 Oct 2022
Dear Guest. Thank you for your comments and rating. Unfortunately, we did not correspond to your best expectations. We will have a closer look into your comments. Please accept our apologies for any inconvenience caused. Our best regards. The management

8/10 Good

Dawna, Santa Rosa

Travelled with partner
Liked: Cleanliness, amenities
We had a nice stay, it’s a comfortable apartment, it’s quiet, ours was on the 2nd floor. The pool and restaurant are good. There is about 10 minute walk to a beach. A closer walk to a walkway across the clifftop, that meets up with a boardwalk, that will take you into town. The town, Carvoeiro, is cute, with shops, restaurants and a beach. We did have a few issues. Check in is after4pm, we couldn’t check in until 5pm. They told us we could checkout an hour late (at noon), but the cleaning people arrived before 11:30. There was only one bath towel, no dish soap. The bedside lights didn’t work at first, but we found they were plugged into the wrong outlet for the wall switch to work. The TV in the living room didn’t have audio, so they brought us a desktop TV.
Stayed 2 nights in Sep 2022
Response from Borralha on 3 Oct 2022
Dear Guest. Many Thanks for your comments and rating. Our best regards. The management

10/10 Excellent

Sonja

Liked: Cleanliness, room comfort
A Little Gem
Great hotel staff are super friendly and couldn't do enough to help when required. Really enjoyed our few days with them
Stayed 2 nights in Sep 2022
Response from Borralha on 22 Sept 2022
Dear Mrs. Sonja. Great review and rating. Many Thanks and best wishes from all the team at Pestana Palm Gardens

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We checked out a day early. Our rooms had smoke alarms flashing above each bed. Curtains and even the towels provided were dirty. It’s overall a bit dated and wasn’t helped by the “entertainment” playing music until 11. The place needs a bit of a refresh. The breakfast was nice and staff around the restaurant were attentive.
Stayed 3 nights in Aug 2022
Response from Borralha on 9 Sept 2022
Dear Guest. Thank you for your comments. Unfortunately we did not match your expectations. We would like to inform that the smoke alarm detection is a safety measure and that the live music only happens once a week. Our best regards. The management

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Had a wonderful holiday in Portugal. Pestana Palm Gardens was a great base. Staff were friendly and helpful especially the bar staff. We paid for a premium sea view townhouse and were a little disappointed with how tired and basic it was compared to the photos on website. Having said thar it was.spacious with lovely terraces and air conditioning which was definitely needed. The swimming pool and sunbeds got extremely busy every day so need to get there early!! Bar snacks for lunch were ideal, tasty and reasonable price. Carvoeiro was about 30mins walk downhill and we sometimes got a taxi back up for 5 - 6 euros.
Stayed 10 nights in Aug 2022
Response from Borralha on 19 Aug 2022
Dear Guest. Thank you for your comments and rating. Our best regards. The management

6/10 Okay

Reyvys

Travelled with family
Liked: Cleanliness, amenities
This place was nice but there are things that this hotel needs to work on. First, the check in time is at 4 pm. This is a very late time and they do not provide an area to leave our luggages as we wait. Second, we booked a villa for 5 adults, but there was only space for 4 adults. There was a sofa bed, but the quality of the bed was so terrible that one of the adults was not able to sleep on it. Third, the hot water would run out quickly. For a villa with 5 adults, it was disappointing that the last few had to shower in cold water. Fourth, there is no housekeeping service on Sundays. Lastly, there is no room service. So if you had to get bottled water, you would have to go all the way to the restaurant to order one and take it back to your villa.
Stayed 2 nights in Jul 2022

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022
Response from Borralha on 14 Jul 2022
Dear Guest. Thank you for your rating. Our best regards. the management

8/10 Good

oscar

Stayed 2 nights in Jun 2022

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wonderful staff and accommodations.
Stayed 1 night in Jun 2022
Response from Borralha on 28 Jun 2022
Dear Guest. Thank you for your comments and rating. Our best regards. The management

4/10 Poor

Joan

Travelled with partner
Workers are fabulous! Place is a little run down.
Stayed 10 nights in Jun 2022
Response from Borralha on 17 Jun 2022
Dear Guest. Thank you for your comments an rating. Our best regards. The management

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort
Great and enjoyable complex resort.
Great place to stay. Although we stayed for one night, rooms would be very convenient for long stays as they are small apartments with basic kitchen. A free water bottle in room was appreciated.. 🙂 Restaurant on-site is open every day, breakfast although wasn’t included in room rate, was inexpensive as buffet for 9.5€ Spacious Pool area and bar very convenient. Near town makes it convenient for shopping. We really liked this complex and would come back. Only down, was WIFI didn’t work.. but wasn’t an issue as we only stayed for one night.
Stayed 1 night in May 2022
Response from Medeiros on 19 May 2022
Dear guest. Thank you for the***** rating, your feedback is very important for us. Looking forward to have you back. Best regards from the management

8/10 Good

Andrew Colquhoun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the property - nothing I didn't like.
Stayed 7 nights in Apr 2022
Response from Borralha on 4 May 2022
Dear Guest. Thank you for the comment and rating. Our best regards. The management

10/10 Excellent

Keivan

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Borralha on 3 May 2022
Dear guest. Thank you for the***** rating. Looking forward to have you back. Best regards from the management

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The sea view from our townhouse was terrific!
Stayed 3 nights in Mar 2022
Response from Borralha on 23 Mar 2022
Dear Guest. Thank you for your comments and for the evaluation. Best regards. The management

8/10 Good

Aideen

Travelled with family
Liked: Cleanliness, room comfort
Beautiful complex but in need of maintenance
Reception staff very friendly and accommodating. The apartment itself needed some maintenance (paint flaking, a little mould in the bathroom, etc.) Safe didn't work initially but was quickly sorted.
Stayed 7 nights in Feb 2022
Response from Borralha on 15 Feb 2022
Dear Guest, Thank you for your comments. Our best regards. the management

6/10 Okay

Melissa

Liked: Cleanliness, room comfort
Ok accommodation for one night
Check in was long winded and restaurant info not great l was told the pizza restaurant in walking distance was open it was very closed. Pity the staff don’t have the local knowledge a bit disappointing.
Stayed 1 night in Jan 2022
Response from Borralha on 1 Feb 2022
Dear Mrs Melissa. Thank you for your comments and rating. Regarding the provided information please be informed that we update the information on a very regular basis. If you ´re told it was opened and it was closed it can be due to information we do not control. Nevertheless we will double check. Accept our apologies for any inconvenience caused. The management

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, room comfort
Beautiful place
We gad a great stay over christmas. Everything worked out perfectly thanks to the nice and comitted staff.The place is beautiful
Stayed 2 nights in Dec 2021
Response from Borralha on 28 Dec 2021
Dear Guest. Thank you for your *****comments. Looking forward to have you back. Our best regards

10/10 Excellent

joanna

Liked: Cleanliness, room comfort
Excellent location
Fantastic location. 20 minute walk to beach/town centre. Lovely vibe. Very quiet. Pool area lovely. Definitely recommend it.
Stayed 7 nights in Jul 2021
Response from Borralha on 30 Jul 2021
Dear Mrs. Joanna. Many Thanks for your very nice comment. Our best regards

10/10 Excellent

Declan

Liked: Cleanliness, room comfort
Stayed 14 nights in Jun 2021
Response from Borralha on 6 Jul 2021
Dear Guest. Thank you for your wonderful rating:):):)Our best regards

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Stayed 9 nights in Sep 2020
Response from Borralha on 19 Sept 2020
Dear Mr Steve. Thank you for your rating . Our best regards. the management

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2020
Response from Borralha on 10 Sept 2020
Dear Guest, Thank you very much for your rating, Our best regards. the management

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and beautiful property! Staff were so friendly and accommodating.
Stayed 7 nights in Jan 2020
Response from Borralha on 3 Feb 2020
Dear Guest. Thank you for your very nice comments concerning the property and staff. Appreciated:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good accommodation to stay.
Close to the boat tour for cave. Large space.
Stayed 1 night in Jan 2020
Response from Borralha on 29 Jan 2020
Dear Guest. Thank you for your comments. Best regards from the management

10/10 Excellent

Sophie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful friendly staff, great place, fantastic views 😁
Stayed 21 nights in Nov 2019
Response from Borralha on 23 Dec 2019
Dear Guest. Many Thanks for your fab comments. Our best regards. The management