In-room safe, iron/ironing board, rollaway beds, free wired Internet
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Reviews of Hampton Inn Alexander City

2.5 out of 5
Hampton Inn Alexander City
1551 Elkhatchee Rd, Alexander City, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 157 out of 308 reviews" "
Rating 8 - Good. 89 out of 308 reviews" "
Rating 6 - Okay. 31 out of 308 reviews" "
Rating 4 - Poor. 22 out of 308 reviews" "
Rating 2 - Terrible. 9 out of 308 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Needs to be cleaned, carpet was stick, hair in the bathroom.
Stayed 1 night in May 2024

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon entering our king room on arrival, the room temp was 82 degrees and the air conditioning was on and it sounded like a jet plane taking off. There were also stains on the bench in front of the bed. We called the office about changing rooms. After being on hold for 10 minutes we hung up and called again. They finally moved us into a queen room. It was partially better but there was something sticky all over the bathroom floor and the toilet was not flushed. There was dust all over the towel shelf under the bathroom sink and stains on the walls and pictures. The mattress that I slept on had a lump in the middle. Overall I was highly disappointed with the stay. It was by far the worst Hampton Inn that we have ever stayed in. We will not be back.

6/10 Okay

Michael

Travelled with family, Travelled with family and small children
Liked: Staff & service
The staff were very friendly. The rooms had dirty socks left in the room. The toilet was running when we walked into the room the first time. Spots were all over the walls. The carpet stuck to our feet! Like slimy carpet! Wasn’t a great feel! Had to wear socks the entire time so I didn’t get creeped out!
Stayed 2 nights in Mar 2024

6/10 Okay

Lynne

Disliked: Cleanliness, property conditions & facilities
This hotel needs attention. Strong cleaning fluid smells. Dirty floors and carpet. The light by the bed didn’t work because the cord couldn’t reach the electrical socket?!? The vending machines were broken. The room shades were broken. The place needs a staff that cares.
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and accommodating! Pet friendly services.. my doggy felt welcomed too.
Stayed 1 night in Dec 2023

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like is the refrigerator making a noise all night long. I checked to make sure it was closed properly and it was.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,clean stay. Friendly staff!
Stayed 1 night in Dec 2023

2/10 Terrible

Ruth

Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs some updating.
Doable for one night stays. Beds are hard, rooms have very little lighting. Needs to be updated throughout. No snack station or newer amenities.
Stayed 1 night in Sep 2023

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities
newly painted rooms smelled terrible
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight on the way to the beach
Our family stopped in for an overnight stay on the way to the beach. The staff was excellent ,cleanliness was top notch ,the breakfast selection was perfect. Stop in you’ll love it.
Stayed 1 night in Sep 2023

4/10 Poor

Ernestine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great! I had two beds and one of them had BED BUGS!!! Oh my gosh!!! Crawling on me and biting me! I PAID $150 A NIGHT FOR THIS!!! I COULD HAVE PAID $68 A NIGHT NEXT DOOR AT DAYS INN The area where the ice machine was located had ceiling panels that fell due to some sort of leak. On my first day there the ice machine didn't even have any ice. I stayed on the first floor.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tommy

Stayed 1 night in Aug 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and odor free. Nice A/C and the staff was very friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Lisa

Stayed 2 nights in Jul 2023

10/10 Excellent

Frances

Stayed 2 nights in Jun 2023

10/10 Excellent

Robin

Stayed 1 night in Jun 2023

6/10 Okay

Lona

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overnight stay in Alexander city
The first room assigned was not clean, the girl had to go check & she saw the bathroom & bedroom dirty. She assigned us to another room & it was clean. There was a water bug in the middle of the night that crawled out. The breakfast bar was ok. I am used to the normal selection at the other Hampton inns, they just had the bare minimum. We will try it again sometime to give them the benefit of the doubt. The price was double all the other hotels. So when you pay almost 200 instead of 100 you expect to get a little better than the other hotels.
Stayed 1 night in May 2023

4/10 Poor

LaBarron

Travelled with family
Disliked: Amenities, property conditions & facilities
Need renovations
Stayed 2 nights in May 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
propertywas clean and stff veey accomodating.
Stayed 1 night in Apr 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only problems i had were with check in on Friday March 17th. The lady that checked us in was rude, accused me of snatching my license or credit card from her hand. She couldn't read the zip code on my license and asked me for my phone number 4 times because she couldn't enter it correctly. Then she asked for a credit card and i told her the room was already paid for. The money came out if my account. I think her name was something like Sandra or Sendreka. She was a heavy set woman, black with green lipstick and almost bald head. Other guest had the similar problems with her.
Stayed 2 nights in Mar 2023

8/10 Good

Lakisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room excellent customer service
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfortable and room was clean
Stayed 1 night in Dec 2022

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The GM was great. Simple check-in and waived the smoking deposit. Room was nice. My only complaints were that the sliding door on the shower needs to be replaced and the hearing unit won't get very warm.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no problems at this hotel, which was very pleasing. The only improvement I could suggest is checking for floor cleanliness around and in elevators. Our stay was wonderful!
Stayed 2 nights in Dec 2022

10/10 Excellent

Mattison

4/10 Poor

George

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room 320 had a large taping issue in the ceiling that needed repaired. Ice machine on 4th floor was broken. Originally assigned to room 210. Walked into room, a complete mess. Looked like a party room.
Stayed 1 night in Nov 2022

2/10 Terrible

Lawson

Business traveller
Liked: Amenities
Disliked: Staff & service
Most staff was rude. When house keeping finally occurred, the cover up spray was excessive causing breathing problems. So bad had to check out and drive home on Thursday night. My own luggage had to be placed in the trunk because it was sprayed down so much.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Roomed seemed to be clean however we did find dirty clothes under the bed when we was heading out making sure we had everything. Waffle maker was broke for breakfast but all in all not bad place to stay
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a hot tub
Stayed 3 nights in Sep 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

mary

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, staff were professional and nice!
Stayed 1 night in Aug 2022

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay
Could have had a better breakfast selection. The hours posted for the pool are incorrect. The hotel is clean and the staff are pleasant to deal with. I would stay again.
Stayed 2 nights in Aug 2022

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time to stay here. All was good
Stayed 1 night in Jul 2022

8/10 Good

JAMES

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn was in like new condition, very clean, great free breakfast, extremely courteous staff.
Stayed 2 nights in Jul 2022

8/10 Good

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hd trash overload and no where to dispose.
Stayed 2 nights in Jul 2022

6/10 Okay

RENEE

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
In the middle of some DESPERATELY needed work. Lady at counter didn't even greet us. The hotel is totally run down.
Stayed 1 night in Jun 2022

4/10 Poor

Gayle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We had a great time. Comforter on beds were awesome
Stayed 1 night in May 2022

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel for the price, convenient location in Alexander City.
Stayed 1 night in May 2022

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with wonderful service!!
Stayed 1 night in May 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Will stay again in future
Stayed 2 nights in Apr 2022

10/10 Excellent

Alaya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Sophia

Stayed 1 night in Apr 2022