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Reviews of Hyatt Place Albuquerque/Uptown

3 out of 5
Hyatt Place Albuquerque/Uptown
6901 Arvada Ave Ne, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Just an overnight stay, but everything was very clean, staff was very nice, really enjoyed the separate siting area in the room, would have appreciated a continental breakfast instead of having to pay an additional $8 ea. which we did not partake of, price was same as others offering free breakfast.
Stayed 1 night in May 2024
Response from Sales Coordinator on 23 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here.
Stayed 2 nights in May 2024
Response from Sales Coordinator on 23 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Charles R., Bella Vista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like other Hyatt Plus
Stayed 1 night in May 2024
Response from Sales Coordinator on 21 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Scott B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Easy to get to from the airport
Stayed 1 night in May 2024
Response from Sales Coordinator on 21 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Sales Coordinator on 20 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

6/10 Okay

Pedro Alfonso Flores, Mission

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
have to pay for breakfast
Stayed 1 night in May 2024
Response from Sales Coordinator on 17 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sales Coordinator on 15 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Dhanwant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in May 2024
Response from Sales Coordinator on 13 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

6/10 Okay

Danna

The location was good . The room was very stuffy and stale
Stayed 1 night in May 2024
Response from Sales Coordinator on 13 May 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 3 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay!
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 1 May 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We did not like the banging doors in the hallway at night.
Stayed 3 nights in Apr 2024
Response from Sales Coordinator on 1 May 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome!
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 25 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Jeffrey, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding comfort
Stayed 2 nights in Apr 2024
Response from Sales Coordinator on 23 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been visiting Albuquerque for the last 10 years to visit my son who is in the military. This is the best hotel I've stayed at. The staff goes out of their way for their guests and the hotel is safe, spacious and clean.
Stayed 3 nights in Apr 2024
Response from Sales Coordinator on 22 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to uptown shopping center. Within walking distance
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 22 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sales Coordinator on 16 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Sabyasachi, West Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property - nice location, clean, great service. Front desk was very helpful. Check in process was very easy.
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 12 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER AGAIN
Stayed 2 nights in Apr 2024
Response from Sales Coordinator on 9 Apr 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Mara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sales Coordinator on 8 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and breakfast was delicious. Near by plenty of dining and shopping places. We will definitely come back.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 1 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Easy on/off the highway, lots of dining options in walking distance
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 29 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Bartley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 27 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sales Coordinator on 26 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 25 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

4/10 Poor

George, Summerville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Toilets were not cleaned well. Hotel is very dark, lights were dim even when all were switched on.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 21 Mar 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Margitta

Liked: Amenities
Beautiful lobby & uniquely designed rooms. rooms.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 18 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Tania

Stayed 2 nights in Mar 2024
Response from Sales Coordinator on 2 Apr 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

6/10 Okay

Shehryar, Austin

Travelled with family and small children
Liked: Staff & service
The breakfast options are always terrible at Hyatt. The food is greasy and there aren’t many protein options.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 11 Mar 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4/10 Poor

Monica Mastrovito, San Diego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Saturday night there was a fire from one of the air conditioners in the rooms on our floor 2nd floor. The alarms didn’t go off, staff didnt even have the decency to inform the hotel guests on the floor what was going on. We saw the fire trucks coming in cause our window faced the street. I find this as a safety issue and appauling that Hyatt didnt care enough about its guests to let them know. The smell was horrible and even this morning when we were awoken early with fans running and the horrible smell, we were coughing and it was disgusting. Im a Hyatt rewards member and i wont be coming back to this location thats for sure. We had to ask for our room to be cleaned and our experience all around was a disappointment.
Stayed 3 nights in Mar 2024
Response from Sales Coordinator on 11 Mar 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

6/10 Okay

Connie

Stayed 1 night in Mar 2024
Response from Sales Coordinator on 1 Apr 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 11 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great but the mattress was terrible
Stayed 1 night in Mar 2024
Response from Sales Coordinator on 4 Mar 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Talana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sales Coordinator on 20 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checkout everyone was friendly and helpful. Sarah at the front desk helped with something I needed. Thank you Sarah! We will definitely be back. Very clean, well stocked with towels and toiletries and an extra blanket. Best place we’ve stayed so far. I would’ve love some water bottles. We would definitely recommend to stay here.
Stayed 2 nights in Feb 2024
Response from Sales Coordinator on 19 Feb 2024
Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to seeing you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing all around Fantastic breakfasts every morning. Cusps to the kitchen staff
Stayed 3 nights in Feb 2024
Response from Sales Coordinator on 14 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

6/10 Okay

Annie

Stayed 1 night in Feb 2024
Response from Sales Coordinator on 9 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

ChaoHsin, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sales Coordinator on 5 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Alejandra

Stayed 1 night in Feb 2024
Response from Sales Coordinator on 5 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from Sales Coordinator on 2 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt
Nice place to stay, rooms with sofa and desk makes it roomy. Conveniently close to nice shops and restaurants.
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 1 Feb 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Edie

Stayed 1 night in Jan 2024
Response from Sales Coordinator on 30 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sales Coordinator on 29 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Kyle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was good, room was ok. Was pretty disappointed at the extra $75 dollar pet fee that was non refundable. Only got this upon checkin rather then during my booking. If i knew there was this fee i would have went to a different hotel for the price.
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 26 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie and Nichole were very helpful and very professional. They called up after checking in to see how we were doing. Everything was beyond expectations. Clean facilities, fabulous location and a helpful staff. I highly recommend this property.
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 26 Jan 2024
Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to seeing you again.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Coordinator on 13 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

4/10 Poor

Birant

Disliked: Cleanliness, staff & service
Really bad smell in the room
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on 11 Jan 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Samantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 8 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Mia-evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 8 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Coordinator on 8 Jan 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.