Pool
Check availability

Reviews of Park Inn by Radisson Albany, GA

2.5 out of 5
Park Inn by Radisson Albany, GA
2729 Pointe North Boulevard, Albany, GA

Reviews

7.4

Good

Rating 10 - Excellent. 224 out of 743 reviews" "
Rating 8 - Good. 242 out of 743 reviews" "
Rating 6 - Okay. 141 out of 743 reviews" "
Rating 4 - Poor. 63 out of 743 reviews" "
Rating 2 - Terrible. 73 out of 743 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Liked: Amenities
Disliked: Staff & service
It was fine blood was on carpet by sink, there wasn't any continental breakfast on Monday Memorial day.
Stayed 2 nights in May 2024

10/10 Excellent

Lc

Liked: Staff & service
Nice
Stayed 2 nights in May 2024
Response from Joy on 27 May 2024
Thank you for your kind words. We thank you for your review and let the staff know how much you appreciate their hard work. We thank you for your review and we thank you for your business.

4/10 Poor

Alonzo

Disliked: Cleanliness, staff & service
Blood on sheets and blanket. Filth mattress cover. Dirty hallway, filthy stairways,
Stayed 2 nights in May 2024
Response from Joy on 23 May 2024
Please accept our deepest apologies for the not so pleasant experience with your stay. We will look into the issue and get them corrected. We thank you for your business. We thank you for your review!

10/10 Excellent

Miya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was very professional and polite the breakfast was good as well.
Stayed 1 night in May 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

2/10 Terrible

Adriane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty, couldn't use the bath tub, handle fell off room door, no phone in room, no clean towels.
Stayed 2 nights in May 2024
Response from Joy on 13 May 2024
Our apologies. We will look into this and get the issues corrected. We thank you for your review. We thank you for your business!

6/10 Okay

Barbara

Liked: Staff & service
I slept comfortably but the Inn could use an upgrade
Stayed 2 nights in May 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

8/10 Good

Marva J

Travelled with family, Business traveller
Liked: Staff & service
I liked the convenience of the property to Albany State University. I liked the txt checkout option. I did not like esthetics (bathroom needs renovating).
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

8/10 Good

Luis Ernesto

Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joy on 10 Apr 2024
Thank you kindly for your great review. Thank you for your business!!

8/10 Good

Chrys

Liked: Cleanliness, staff & service
Na
Stayed 1 night in Mar 2024
Response from Joy on 27 Mar 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

10/10 Excellent

Bernard

Stayed 2 nights in Mar 2024
Response from Joy on 10 Apr 2024
Thank you kindly for your great review. Thank you for your business!!

2/10 Terrible

BARBARA

Travelled with partner
Disliked: Property conditions & facilities
Toilet seat actually fell off when I sat on it.They couldn’t fix it so we had to change rooms
Stayed 1 night in Mar 2024
Response from Joy on 4 Mar 2024
Our apologies. these modern seats are snap on seats and they give us a trouble. Thank you for letting us know We will get it fixed. Thank you for your business!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
the front desk was not manned when we went to check out. They said the person was not here yet but on her way. This obviously happens a lot because the staff person we talked to did not appear to be upset and this is usual. WHAT would happen if we really needed information. Oh and the receipt will be emailed to me!!!!!!! How will I know what they charged me for the visit????? Could be a lot of charges I did not make. This is BAD!!!!
Stayed 1 night in Feb 2024
Response from Joy on 3 Mar 2024
I hope you did receive a copy of your invoice in the email as we have an express check out system. Unless you paid with virtual card from Expedia then you surely have received receipt from Expedia. We thank you for your business!

2/10 Terrible

Chadney

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Joy on 3 Mar 2024
our apologies for not pleasant stay with us, we will work on making it better. We thank you for your review. We thank you for your stay.

2/10 Terrible

Tahira

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience
Dirty sheets at checkin so they moved me to another room, day of checkout i woke up to roaches in the bathroom. During checkout they tried to deny my incidental fee to be returned because other guest were smoking weed. So I had to walk the front desk staff to my room to confirm it wasnt me smoking. Will never stay here again.
Stayed 1 night in Feb 2024
Response from Joy on 29 Feb 2024
Our apologies. We do charge smoking fees to guest totally disregard our wishes of NO SMOKING INSIDE THE HOTEL. We thank you for your business. We thank you for your review.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joy on 20 Feb 2024
Thank you so much for your great review. Thank you for your business!

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Joy on 20 Feb 2024
Thank you for your great review. Thank you for your business!

2/10 Terrible

Meseret

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The staff at the property is terrible
Stayed 2 nights in Feb 2024
Response from Joy on 11 Feb 2024
Our apologies. Wish you had taken names so we could train those staff members. Labelling everyone in the same category does not help. We thank you for your review. We thank you for your stay.

4/10 Poor

Sally

Disliked: Cleanliness, property conditions & facilities
Front desk check in person/guy was pleasant
Stayed 1 night in Feb 2024
Response from Joy on 11 Feb 2024
Our apologies for not so pleasant stay with us. We will make it better, We thank you for your review. We thank you for your stay.

10/10 Excellent

Angela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Joy on 11 Feb 2024
Thank you so much for your great review. We thank you for your business. Look forward to serve you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice, clean overnight stay
Stayed 1 night in Feb 2024
Response from Joy on 9 Feb 2024
Thank you so much for your kind words about us and glad you had nice, clean overnight stay. We thank you for your kind review. We thank you for your stay!

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Joy on 27 Mar 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

2/10 Terrible

K

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and rushing us to leave.
Stayed 1 night in Feb 2024
Response from Joy on 9 Feb 2024
Oh my, please accept our apologies for the staff being rude. We will most certainly train on customer service. We thank you for your review. We thank you for your business.

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service
Not what I would’ve expected from Radisson hotel
Front desk staff were very friendly. Our room was clean, but not well maintained. I would have thought a Radisson hotel would have better upkeep. We were on the second floor with our window over a spot where people were smoking (we smelled it) and talking until 2 am. I’ll spend a little more and go elsewhere next time.
Stayed 1 night in Jan 2024
Response from Joy on 30 Jan 2024
Please accept our apologies. Wished front desk was called about this issue we would have asked smoking guests who were smoking outside of the hotel to move on to pool area relax and smoke so they dont disturb other guests. All our rooms are indoor and windows do not open, We thank you for your review. We thank you for your business!

4/10 Poor

Tara

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt, grime and mold everywhere you look. There is no sound barrier. The staff is absolutely no help.
Stayed 3 nights in Jan 2024
Response from Joy on 27 Jan 2024
Our apologies. We will look into these issues and get them corrected. We thank you for your review. We thank you for your business,

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stay here everything we visit family. They are always accommodating and professional.
Stayed 1 night in Jan 2024
Response from Joy on 25 Jan 2024
Thank you for being a loyal customer!!! Thank you for your kind words. Thank you for your business. We will see you soon!

4/10 Poor

Lashonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service was awesome, but the room was dirty. I had to clean my room upon arrival the sink was discussing and the bed I literally cleaned the room myself due to the fact that the room was dirty upon arrival so if they didn’t clean it before I got there I knew they wouldn’t do it properly. I’m use to disinfecting a room but I had to clean the room myself. I wish I could post the pictures my words don’t even do the room justice of the nastiness. After I cleaned the room I was comfortable.
Stayed 2 nights in Jan 2024
Response from Joy on 19 Jan 2024
Our apologies. Wished you had asked or another room i.nstead of staying in a dirty room and cleaning it yourself. We will most certainly train the staff not to send guests to rooms that have not been cleared by the supervisor to rent. Thank you for letting us know. We thank you for your review. We thank you for your stay!

10/10 Excellent

Sakita

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Everything was great. Bath tub was gritty and the cleaning sponge was left in the tub
Stayed 1 night in Jan 2024
Response from Joy on 16 Jan 2024
Please accept our apologies for the staff not paying attention to the details of room cleaning. We thank you for your good review. We thank you for your business!

6/10 Okay

JEFFERY, sandersville

Stayed 1 night in Dec 2023
Response from Joy on 1 Jan 2024
Thank you for your review. Thank you for your business!

6/10 Okay

HELEN

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Joy on 26 Dec 2023
Thank you kindly for your review. Thank you for your business!

8/10 Good

Rashaad

Stayed 2 nights in Dec 2023
Response from Joy on 26 Dec 2023
Thank you for your high score review! Thank you for your kindness! Thank you for your business!

8/10 Good

Dabney

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic, clean with very nice people
This hotel met our needs for the purpose of the trip. It is very basic and is clean and safe. Each staff person we interacted with was genuinely friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Joy on 25 Dec 2023
Thank you for your great scores of our hotel. Thank you for your kindness! Thank you for your business!

8/10 Good

Wilhelmina

Travelled with family
Disliked: Amenities
The first room we given had a bed that was dirty. The second room we were given the bathroom had dirty towels. The toilet was not clean. I bought cleaning supplies and cleaned the bathroom myself. We were tried and had driven for Mississippi. I went downstairs to front desk for clean towels and soap. I felt badly for the clerk because she was working alone. There was no one else to help her. I expected better from the Radisson Hotel. It used to be a nice hotel.
Stayed 1 night in Dec 2023
Response from Joy on 10 Dec 2023
Our apologies. I will most certainly look into this and get things corrected. We thank you for your review. We thank you for your business!

2/10 Terrible

Garnica

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Terrible! Nasty. Roaches, feces, toe nail clippings present in room. Totality disgusting.
Stayed 2 nights in Dec 2023
Response from Joy on 7 Dec 2023
We do not even show this guest stayed at the hotel in our system. I am surprised to see how they even got on to expedia to even write this false feedback??

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joy on 5 Dec 2023
Thank you for your review. Thank you for your business!

8/10 Good

Valarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make sure your stay is as comfortable as possible and the breakfast was amazing
Stayed 3 nights in Nov 2023
Response from Joy on 30 Nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 Okay

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and professional. The bathroom unfortunately smelled like urine. Friday night I was sick needed to bath, unfortunately I was told no wash clothes available. The next morning my day spoke with housekeeping and was told that wash clothes were available. The only other issue was the mattress in the room was uncomfortable, so I decided to flip it only to see that mattress cover was stained.
Stayed 4 nights in Nov 2023
Response from Joy on 30 Nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 Okay

Demetrice

Travelled with family
Liked: Staff & service
No complaints, you get what you pay for with this one. Staff very nice and accommodating but definitely a budget hotel. Breakfast was good, internet service at office desk was good. If you just need a decent place to stay the night then this place will be perfect.
Stayed 1 night in Nov 2023
Response from Joy on 30 Nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and served our purpose.
Stayed 2 nights in Nov 2023
Response from Joy on 21 Nov 2023
Thank you for your kind words about our well maintained property! Glad we were able to serve your trip! We thank you for your business!

10/10 Excellent

JoAnna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Access Great night sleep
Easy access to the highway. They had grits, eggs, waffles and coffee at 7AM that allowed the smell to greet me as I opened my door to check out. Thank you for a great night sleep
Stayed 1 night in Nov 2023
Response from Joy on 15 Nov 2023
Cool!!! Thank you for letting us know you felt like home, smell of great breakfast, fresh coffee!! This is what we strive for. We thank you for your review. We thank you for your business!

6/10 Okay

JOSE

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Joy on 2 Nov 2023
We thank you for your review! While no comments reviews can be less informative than those with specific issues listed, it's important to read them in context and consider the overall rating and feedback from the guests. If you're considering staying at a property with mixed reviews, you might want to weigh the positive and negative comments to make an informed decision about your stay. Additionally, reaching out to the hotel directly to inquire about any concerns or questions you have can also be helpful. We thank you for your business!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too exhausted and settled for less!
The wash cloths were soiled to the point that they should have been thrown away. The curtains were dusty, the bed pillows were small, no firmness and didn’t fit the pillow cases. The air conditioner on high cool was too noisy like a diesel engine!
Stayed 2 nights in Oct 2023
Response from Joy on 1 Nov 2023
Our apologies. We will look into the issues you have mentioned, we will make it right. Thank you for your business!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the convenience of the property. Perfect area to stop on my trip, with a handful of restaurants within view of the hotel.
Stayed 1 night in Oct 2023
Response from Joy on 20 Oct 2023
Thank you for your kind words. Thank you for your review, thank you for your business!

2/10 Terrible

Issac

Disliked: Amenities, property conditions & facilities
This place has really gone down.
Stayed 2 nights in Oct 2023
Response from Joy on 19 Oct 2023
Thank you for your review. Thank you for your stay!

8/10 Good

Arra

Stayed 1 night in Oct 2023
Response from Joy on 5 Nov 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 Okay

Tonike

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed sheets was not changed from the previous customers stay. Room was not cleaned good. Toilet was loose. Bed wasn’t comfortable. But wasn’t a terrible place to stay.
Stayed 1 night in Oct 2023
Response from Joy on 19 Oct 2023
Our apologies for the issues you had in the room. We wi.ll most certainly look into it and get them corrected. Thank you for your review and thank you for your business!

10/10 Excellent

Janelle

Stayed 1 night in Oct 2023
Response from Joy on 5 Nov 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 Okay

Josephine

Travelled with partner
The inn is very old & outdated. However, the rooms are spacious. Mattress is lumpy & doesn’t help you rest well. You get the basics.
Stayed 1 night in Oct 2023
Response from Joy on 19 Oct 2023
Our apologies for the no so pleasant stay. We will try harder. Thank you for your review. Thank you business!

10/10 Excellent

Shana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Nice desk employee. Nice rooms and bed
Stayed 1 night in Oct 2023
Response from Joy on 19 Oct 2023
Cool. Thank you for your kind words about our staff members, our nice rooms and beds. Thank you for your business!

8/10 Good

Michael

Travelled with family
Liked: Amenities
Ok
Stayed 1 night in Oct 2023
Response from Joy on 19 Oct 2023
Thank you for your great scores. Thank you for your business!