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Reviews of TOP Ayla Grand Hotel

5 out of 5
TOP Ayla Grand Hotel
Othman Bin Affan Street, PO Box 222094, Al Ain

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 133 reviews" "
Rating 8 - Good. 35 out of 133 reviews" "
Rating 6 - Okay. 8 out of 133 reviews" "
Rating 4 - Poor. 5 out of 133 reviews" "
Rating 2 - Terrible. 5 out of 133 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Githu, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!
Stayed 6 nights in Oct 2023

10/10 Excellent

Oladoyin, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Oct 2023

4/10 Poor

Mahmoud

Travelled with family
Disliked: Cleanliness, staff & service
Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.
Stayed 3 nights in Oct 2023

8/10 Good

Ameena

Stayed 1 night in Jul 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to shopping, quiet location, great services
Stayed 4 nights in Nov 2022
Response from Ayla Grand Hotel on 17 Dec 2022
Dear valuable guest,First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

10/10 Excellent

KHARDIATA

8/10 Good

Jawhara

Stayed 1 night in May 2022
Response from Ayla Grand Hotel on 29 Oct 2022
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

8/10 Good

Batool

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My stay at Ayla grand
It is more of a 4-star standard. The suite was nice. The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided. Empty plates and cutlery are provided at a cost.
Stayed 1 night in Sep 2022
Response from Ayla Grand Hotel on 10 Sept 2022
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
So bad check in
Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.
Stayed 1 night in Jun 2022

6/10 Okay

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!
Stayed 5 nights in Apr 2022
Response from Ayla Grand Hotel on 30 Apr 2022
Dear Mr. Dustin, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Hope to see you soon. Best Regards,

10/10 Excellent

Shaimaa

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Al Ain !
Stayed 2 nights in Apr 2022
Response from Ayla Grand Hotel on 30 Apr 2022
Dear Ms. Shaimaa, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

6/10 Okay

Hassan

Business traveller
Disliked: Cleanliness, staff & service
I arrived on checkout date at 12:00 and informed the receptionist to check my
Stayed 3 nights in Mar 2022
Response from Ayla Grand Hotel on 26 Mar 2022
Dear valuable guest, Please note that your comment is not showing entirely. Please email us at gro.grand@aylahotel.com, we will be pleased to answer you back. Best Regards,

10/10 Excellent

Sahel

Stayed 3 nights in Feb 2022
Response from Ayla Grand Hotel on 5 Mar 2022
Dear valuable guest, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

8/10 Good

Sahel

Stayed 1 night in Feb 2022
Response from Ayla Grand Hotel on 5 Mar 2022
Dear valuable guest, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

6/10 Okay

Reina

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ayla Grand Hotel on 10 Dec 2021
Dear Guest, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Outstanding location
Stayed 4 nights in Nov 2021
Response from Ayla Grand Hotel on 23 Nov 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon. Best Regards,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ayla Grand Hotel on 10 Nov 2021
Dear Ms. Amna, Thank you for your comment. As discussed on the phone, we are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Hope to see you soon. Best Regards,

10/10 Excellent

Hamdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ayla Grand Hotel on 30 Oct 2021
Dear Mr. Hamdan, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Excellent

JUNHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly Recommend
All the thing is good... Strongly recommend this hotel if you visit Al Ain.
Stayed 3 nights in Oct 2021
Response from Ayla Grand Hotel on 22 Oct 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Ayla Grand Hotel on 29 Sept 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ayla Grand review
The place was amazing. Excellent services, super clean, the spa was very good, and the price was exceptional. I will for sure stay there again when i go back.
Stayed 13 nights in Aug 2021
Response from Ayla Grand Hotel on 29 Sept 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

8/10 Good

Muth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jun 2021
Response from Ayla Grand Hotel on 28 Jun 2021
Dear Mr. Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in al Ain
Amazing stay ,very helpful staff from receptionist till room service special thanks to Inas at the reception with the booking despite hotel fully booked
Stayed 1 night in May 2021
Response from Ayla Grand Hotel on 23 May 2021
Dear Mr. Michel, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No personal kits at the room poor hospitality and staff
Stayed 1 night in May 2021
Response from Ayla Grand Hotel on 24 May 2021
Dear Guest, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Please contact us on gro.grand@aylahotels.com to share more with us regarding your stay. Hope to see you soon. Best Regards,

4/10 Poor

Omar

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Mar 2021
Response from Ayla Grand Hotel on 24 May 2021
Dear Mr. Omar, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. Please contact us on gro.grand@aylahotels.com to share more about your stay with us. Hope to see you soon. Best Regards,

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Very well
Stayed 1 night in Mar 2021
Response from The Management on 19 Mar 2021
Dear Mr. Ali Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards, The Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Better if you can extend the availability of the sauna, jacuzzi, etc.
Stayed 1 night in Mar 2021

8/10 Good

salem

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2020
Response from Ahmed Morshed - Front Office Manager on 4 Jan 2021
Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Ahmed Morshed on 4 Jan 2021
Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards, The Management

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
night in Al Ain
Great hotel for a good price
Stayed 1 night in Sep 2020

10/10 Excellent

SAEED ALI ABDULLA SUBAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Leo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mohamed Soussan, Group General Manager. on 8 Feb 2020
Dear guest, Thank you for sharing your feedback on expedia. We hope to see you soon in a not too far future to spend more time in Ayla Grand Hotel. Best regards,

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Comfortable room, excellent service apart from a very slow check-in. Food slightly over-priced. Excellent situation next to mall. Pool warm and nice sundeck. Definitely recommend.
Stayed 4 nights in Dec 2019
Response from Mohamed Soussan, Group General Manager on 15 Jan 2020
Dear Ms Amanda, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are very happy to hear that you enjoyed your stay with us. Let us know when you plan to visit us back again for spending more time at Ayla Grand Hotel, Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff They answer right away Great food I think its the best
Stayed 2 nights in Jan 2020
Response from Mohamed Soussan, Group General Manager on 9 Jan 2020
Dear Guest, Thank you for taking the time to share your lovely feedback with us. We will be very pleased to welcome you back at Ayla Grand Al Ain. Best regards,

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, we have stayed there a few times.
Stayed 2 nights in Jan 2020
Response from Mohamed Soussan, Group General Manager on 9 Jan 2020
Dear guest, Thank you for taking the time to share with us your lovely feedback. Please let us know if you plan to visit us again, it will be a real pleasure to welcome you back. Kind Regards,

8/10 Good

Theyab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Mohamed Soussan, Group General Manager on 7 Jan 2020
Dear Mr. Teyab, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely,

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mohammed Soussan, Group General Manager on 31 Dec 2019
Dear Mr. Radu, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely,

10/10 Excellent

CELIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and convenient right next to the mall.
Stayed 2 nights in Dec 2019
Response from Mohamed Soussan, Group General Manager on 28 Dec 2019
Dear Ms. Celia, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely,

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations..
The staff and service was perfect, would like to thank Mr Nader for his up standards service , calling the guest and asking about the stay , any help can provide , the restaurant staff was great and welcoming.
Stayed 4 nights in Dec 2019
Response from Mohamed Soussan, Group General Manager on 18 Dec 2019
Dear Mohamed, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely,

10/10 Excellent

Ajeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecellent Hotel
The Hotel is very convenient, All the staff was very courteous and helpful. The Gym, Sauna and Massage were fantastic and well maintained. The only problem was the room access key which was not functioning several times and had to be re-programmed from the Reception desk. Need to make a special mention of Mr.Vijay -Manager of the Coffee shop who was very helpful. He along with the Chef Mr.Swapan specially cooked tasty dishes for us due to diet restrictions. We are avid travellers and would suggest this hotel to anyone.
Stayed 2 nights in Nov 2019
Response from Mohammed Soussan, Group General Manager on 7 Dec 2019
Dear Mr. Ajeet, Thank you very much for choosing to stay with us and for taking the time to share your lovely feedback. Rest assured that we have noted your remarks and shared it with the department heads concerned to prevent reoccurrence in the future. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al-Ain. Yours sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Mohamed Soussan Group General Manager on 28 Oct 2019
Dear guest, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Sep 2019
Response from Mohamed Soussan Group General Manager on 14 Oct 2019
Dear guest, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely.

10/10 Excellent

Verified traveller

Stayed 9 nights in Sep 2019
Response from Mohamed Soussan Group General Manager on 14 Oct 2019
Dear guest, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely.

10/10 Excellent

Moayad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mohamed Soussan Group General Manager on 14 Oct 2019
Dear guest, Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al Ain. Yours sincerely.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5-Star hotel!!
Excellent hotel located right across the street from the ginormous Al Ain Mall. The executive rooms feature full kitchen and (clothes) washing machines! Excellent place to stay for business or pleasure. They also have a very well-appointed rooftop pool and spa with incredible facilities😊. 5-star luxury for a pittance - we paid just $97 USD for an incredible room. Highly recommended!!
Stayed 1 night in Aug 2019
Response from Mohamed Soussan Group General Manager on 14 Oct 2019
Dear Mr David, We would like to thank you for taking the time to write to us regarding your experience at the Ayla Grand Hotel whilst staying with us. We are extremely pleased to know that you enjoyed your stay with us as well as the services received from our weel being and rooftop swimming pool department. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards.

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice experience to be remembered
Our 1 night stay with the family was excellent and to be remembered. The stuff were so friendly, the service was amazing and very quick in response, and the facilities were so clean and sophisticated. Would be good experience for families for the conservative community.
Stayed 1 night in Aug 2019
Response from Mohamed Soussan Group General Manager on 14 Oct 2019
Dear Mr. Abdulrahman, thank you very much for sharing your kind review about your experience with us. I was delighted to read that you and your family enjoyed your stay at Ayla Grand Hotel Al-Ain. Please let us know when you plan to visit us again, we would be very happy to welcome you and your family back for another memorable stay at Ayla Grand Hotel Al Ain. Yours sincerely.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Mohamed Soussan Group General Manager, on 21 Jun 2019
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at Ayla Grand Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. we would like to know what really happen with you during your stay with us can you send any email or contact t number to contact with you We do hope that we will be in a position to welcome you back Ayla Grand Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Mohamed Soussan Group General Manager,