Booked a king spa delux room at this resort for the 3rd year in a row. Despite being double in price ($600 per night) to previous years, we were so excited to be here. On arrival we were told that we are in a ground floor bay view room. This is not what we asked for or expected. I told reception how gutted I was after spending 10 minutes in our assigned room. I sent a request for room 222 or 322 months prior to arrival and expected something similar if those rooms weren’t available. I was told that it’s pot luck what you get even if you put in a request, the rooms get assigned the night before you arrive and it’s a matter of you get what’s given to you.
After spending the first day there and sleeping one night, I cried with my disappointment and went to plead with reception again. Only to be told again sorry but it is what it is!
Our room was number 127. Round the side, ground floor and was in total shade from 10am onwards. The sun is hidden by the side of the building and therefore our room was cold and dark. We couldn’t sit on the balcony as the wind rips through coming off the bay. We couldn’t have a spa bath either because of the wind on this side of the resort! Even the housemaid couldn’t open our front door because of the vacuum of wind.
Around the front near the pool it was beautiful sunny & no wind. We could see guests sitting on their balconies enjoying their stay. We were stuck for 5 days in a cold windy dark horrible room,paid top $$$ with no apology or care!