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"The place was amazing. The service was excellent. And we got to see a sloth on the premises."

"The room was large and very comfortable for our group of four (two adults and two teenagers). We especially enjoyed the private thermal pool, which was an awesome addition. However, we did notice that some of the fixtures in the room are a bit dated, particularly the toilet. Updating these elements would significantly improve the overall experience. Thermal pools were nice and spacious"

"The private pool and outside area for each Chato Suite is like having a private, gorgeous backyard sanctuary."

"The staff was great and the space was very welcoming. We loved the lounge area!"

"Staff was so friendly. Room was comfortable and spacious. Beautiful volcano views. Fun activities for the kids. "

"I loved this property. The free guided walks are amazing. I saw sleeping frogs and humming birds and learned so much about the plant life and also the history of the lodge. Edward was a great guide! The breakfast was tasty and the room was immaculate. My kids appreciated the pool. I just loved walking the grounds and the view from the restaurant. Fantastic place and would recommend a stay here."

"Our family of 4 (2 adults and 2 teens) stayed for 3 nights and had a wonderful experience. Staff was super friendly and accommodating. Rooms were well maintained and had an authentic feel, although the shower was a bit difficult to keep at a consistent temperature. Beds were comfy. Pool was a bit chilly. The location was a bit of a drive from Arenal and La Fortuna, so I was glad that we had rented a vehicle to get around. Overall, we had a lovely stay and would certainly recommend to others looking to stay in the area. "

"Excellent "

"Overall, a great property with a great experience for families, but the front desk staff are not trained to handle a large volume of tourists so plan accordingly. I would suggest a minimum of 3 nights for good experience of the resort. "