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Reviews of Big4 West Beach Parks

3 out of 5
Big4 West Beach Parks
Military Road, West Beach, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 839 reviews" "
Rating 8 - Good. 304 out of 839 reviews" "
Rating 6 - Okay. 81 out of 839 reviews" "
Rating 4 - Poor. 35 out of 839 reviews" "
Rating 2 - Terrible. 14 out of 839 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from West Beach Parks Team on 6 Nov 2023
Thank you for your 5/5 review Emma. We thank you for choosing to stay with us and do hope we can welcome you back again soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from West Beach Parks Team on 14 Oct 2023
Thank you for your review Rebecca - we appreciate you choosing to stay with us and hope to welcome you back again soon!

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the new ‘Willy the whiting” complex. Was very clean, neat, still have new smell. The layout was really good too compared to the older cabins- dining table was in a convenient place in this room. Amenities are always good on site. Always rate this holiday park.
Stayed 1 night in Sep 2023
Response from West Beach Parks Team on 14 Oct 2023
Thank you so much for your wonderful review Ben - We are so pleased that you enjoyed your stay in one of our new Willy the Whiting Cabins. We appreciate you choosing to stay with us and do hope we can welcome you back again in the future!

10/10 Excellent

Johan

Stayed 2 nights in Jul 2023
Response from West Beach Parks Team on 7 Aug 2023
Thank you for your 10/10 review Johan. We appreciate you choosing to stay with us and do hope we can welcome you back again soon.

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of playgrounds around the facility
Stayed 3 nights in Jun 2023
Response from West Beach Parks Team on 2 Jul 2023
Thanks, Theresa for sharing your 4-star review - we appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from West Beach Parks Team on 2 Jul 2023
Thank you for your 5/5 review Mick. We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

8/10 Good

Que

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a large group of families and couples for a family event scattered between sites and cabins. Everyone had a wonderful experience
Stayed 2 nights in May 2023
Response from West Beach Parks on 23 May 2023
Thank you for your feedback and for choosing to stay with us. We are happy to hear that you enjoyed your stay. Hopefully we will see you again soon.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you West Beach Big 4 for out beautiful holiday, loved your park so much xx
Stayed 11 nights in Apr 2023
Response from West Beach Parks on 23 May 2023
Thanks for your 10 out of 10 review Judy - We hope to welcome you back again soon!

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
closeness to home
Stayed 2 nights in Mar 2023
Response from West Beach Parks on 31 Mar 2023
Hi Sharon, Thank you for choosing to stay with us and share your feedback in regards to your stay. We hope to see you again soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it was Awesome
Stayed 2 nights in Mar 2023
Response from West Beach Parks on 31 Mar 2023
Hi William, Thank you for choosing to stay with us and happy to hear you enjoyed your stay with us. Hopefully we will see you again soon.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great set up and awesome for holiday makers and people who travel. Close to beach and beach walks. Great amenities for kids. Not rowdy. Great staff. We loved our stay.
Stayed 21 nights in Feb 2023
Response from West Beach Parks on 31 Mar 2023
Hi Anne, Thank you for choosing to stay with us and happy to hear you and your family enjoyed your stay with us. Hopefully we will see you again soon.

10/10 Excellent

karina

Travelled with family and small children
Liked: Staff & service, amenities
Excellent location. Great facilities for the kids. Cabin was cleaned to a basic degree. Ants in kitchen and beds. A number of foreign items were located from previous guests in the bunk room.
Stayed 2 nights in Feb 2023
Response from West Beach Parks on 31 Mar 2023
Hi Karina, Thank you for choosing to stay with us and for sharing your feedback about your stay. Hopefully we will see you again soon.

10/10 Excellent

Michelle

Stayed 2 nights in Nov 2022
Response from Customer Experience Manager on 22 Dec 2022
Thanks so much for your review Michelle - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this spot so close to the beach highly recommend
Stayed 3 nights in Nov 2022
Response from Customer Experience Manager on 22 Dec 2022
Thanks so much for your review Louise - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and amenities, pool was refreshing after a warm day out, water park was popular too. Was handy being so close to the gate for the beach as we enjoyed walking along the beach and a swim. Clean laundry facilities. One of our favourite parks to stay at.
Response from Customer Experience Manager on 22 Dec 2022
Thanks so much for your review Emma - we appreciate you choosing to stay with us and do hope we can welcome you back again soon

2/10 Terrible

Melanie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don’t feel safe for our kids at the park anymore The last two times we have stayed at the park we have have found confrontations The last time we stayed we had a homeless person accuse us of stealing his food and became very aggressive in front of our kids which scared the lights of them This time we had a man abuse our kids as he thought our kids were bullying his The vulgar language he used and the threats he made to my friends were disgusting and all the kids that were there in our group didn’t feel safe again It’s a great park but it’s suppose to be safe for kids We will be very unsure if we stay again

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 2 nights in Oct 2022

6/10 Okay

Melina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
On beach. Close to lots. Room was falling apart. Expensive gor the off season
Stayed 4 nights in Aug 2022
Response from Customer Experience Manager on 8 Sept 2022
Thank you for sharing your review Melina - we hope to see you return again soon!

10/10 Excellent

Sharla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at West Beach. It’s the best place to bring the family.
Stayed 2 nights in Aug 2022
Response from Customer Experience Manager on 8 Sept 2022
So please Sharla that you and your family love staying with us - we look forward to seeing you return again soon!

8/10 Good

Gabrielle

Stayed 3 nights in Aug 2022

10/10 Excellent

Maryanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it everything about it was perfect to celebrate my birthday with family
Stayed 2 nights in Aug 2022
Response from Customer Experience Manager on 10 Aug 2022
Thank you Maryanne - so thrilled to hear that you had a wonderful birthday stay with us!

10/10 Excellent

Edward

Stayed 3 nights in Jul 2022
Response from Customer Experience Manager on 4 Aug 2022
Thanks for your 10 out of 10 review Edward - hope to see you again soon!

8/10 Good

Taya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stated that it was for 6 ppl…but even for 4 it was pretty tiny and squished. Knives could be sharpened!!
Stayed 2 nights in Jul 2022
Response from Customer Experience Manager on 27 Jul 2022
Thank you for your feedback Taya - we really appreciate your comments for us as a team to review. Hope to see you again and thank you for choosing to stay with us!

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Customer Experience Manager on 21 Jul 2022
Thanks Gavin for sharing your review - we thank you for choosing to stay with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well wasnt the most expensive cabin, but they need to be gone falling apart and not the most clean. Very very out dated but suited our 10 hour stay but wouldnt reccomend them.
Stayed 1 night in Jun 2022
Response from Customer Experience Manager on 11 Jul 2022
Sorry to hear that your cabin did not meet your expectations - thank you for your feedback!

4/10 Poor

Ben

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness
Lounges in cabin well past their use by date. Couldnt get hot water in shower.
Stayed 3 nights in May 2022
Response from Customer Experience Manager on 11 Jul 2022
Thanks Roger for sharing your review and we hope to see you again soon!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Very convenient place for a stopover before flying
Stayed 1 night in May 2022
Response from Customer Experience Manager on 11 Jul 2022
Thanks Sandra for sharing your review - so pleased to hear that you found our location great for flying in and out of Adelaide. Do hope we can see you again in the future!

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great place to stay. Staff very helpful and friendly. Safe and secure. Great access to beach. Planes a bit noisy - in flight path. Mattress and pillow in bunk beds not very comfortable.
Stayed 2 nights in May 2022
Response from Customer Experience Manager on 11 Jul 2022
Thank you Dianne for sharing your 10 out of 10 review - we really appreciate you choosing to stay with us and thrilled to hear that you had a great time!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy. Quiet and good service
Stayed 1 night in May 2022
Response from Customer Experience Manager on 19 May 2022
Thanks Yvette for sharing your review - we hope to see you again very soon!

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I booked a cabin which had one double bed & two sets of bunks. The double bed was old and uncomfortable and the bunks mattress's were as thin as a yoga mat. We were near a demolition site of an amenities block which started at 7am and proceeded through out the day. Whilst in the cabin during the day it actually shook from the heavy equipment being used. Cabin was also in old condition with a tv the size of an ipad which was so dark you could hardly see it. (this was swapped out on my second to last day) Laundry facilities require urgent attention with only three washing machines working out of about six and same with the dryers, only two of those working. This is not a cheap caravan park by any stretch, so for $1000 for a week I would expect a lot better.
Stayed 7 nights in Apr 2022
Response from Customer Experience Manager on 11 May 2022
Thank you Julie for sharing your review - we really appreciate your feedback and will be sure to share with our operations team for their review. Thank you once again - its great to hear from our guests about their stay so we can improve the guest experience!

6/10 Okay

Michelle

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Cabin had ants, including in the bed. Bathroom had a weird smell.
Stayed 5 nights in Apr 2022
Response from Customer Experience Manager on 9 May 2022
Thank you Michelle for sharing your feedback - will be sure to pass on your comments to our Housekeeping team. Thank you for choosing to stay with us and we hope to see you again in the future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2022
Response from Customer Experience Manager on 5 May 2022
Thanks John for your review - do hope we get to see you again soon!

2/10 Terrible

Stacey

Stayed 1 night in Mar 2022

4/10 Poor

Lorna

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The beach was lovely, but cabin shocking. Won't stay again unless cabins knocked down, they are that bad and very old . They are not maintained properly and are not very clean. Spoilt our visit.we also had an ant problem, to be fair they did send maintenance out to try n help. But it didn't work so we went to Bunnings n bought our own ant gel. Problem much better.
Stayed 3 nights in Mar 2022
Response from Customer Experience Manager on 31 Mar 2022
Thank you Lorna for sharing your review and feedback - we are sorry to hear that your cabin experience did not meet your expectations. We do try hard to eliminate any creepy crawlies for our guests, but it can be a struggle being so close to coastal landscape. Do hope we can welcome you back in the future in one of our more modern cabins. Thank you again for choosing to stay with us!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, very clean, friendly staff, will definitely go back.
Stayed 2 nights in Mar 2022
Response from Customer Experience Manager on 31 Mar 2022
Thanks Tracey for sharing your review - we hope to see you again very soon!

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great caravan park, clean, lots of great facilities, kids love it, our cabin booking was upgraded which was much appreciated. Thanks West Beach caravan park!
Stayed 2 nights in Feb 2022
Response from Customer Experience Manager on 1 Mar 2022
Thanks Melanie for sharing your review - we appreciate your feedback!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Will

Stayed 3 nights in Feb 2022

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Customer Experience Manager on 17 Nov 2021
Thanks Donna for your 5 out of 5 review - we hope to see you again and appreciate your feedback!

10/10 Excellent

Amanda Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating was very warm in the cabin although it was cold outdoors.the showers great.the cooking excellent to dine.thanks.
Stayed 2 nights in Oct 2021
Response from Guest Experience Manager on 15 Oct 2021
Thanks Tanya for your review - we really appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Hui

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Customer Experience Manager on 5 Oct 2021
Thanks Hui for your 8 out of 10 review - we hope to welcome you back again soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Ease of book in set out of park the kids loved the heated pool all amenities very clean
Stayed 1 night in Sep 2021
Response from Customer Experience Manager on 15 Sept 2021
Thank you for sharing your review - we hope to welcome you back again in the future!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff great park, will be back
Stayed 2 nights in Aug 2021
Response from Customer Experience Manager on 30 Aug 2021
Thanks for sharing your review with us Kirsten - so pleased to hear that you will return again. We look forward to seeing you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay
Stayed 1 night in Aug 2021
Response from Customer Experience Manager on 30 Aug 2021
Appreciate you choosing to stay with us at BIG4 West Beach Parks! Look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Park was very tidy however the budget room was very disappointing
Stayed 1 night in Jul 2021
Response from Customer Experience Manager on 26 Jul 2021
Thank you for sharing your 3 out of 5 review with us - we are sorry that the budget cabin did not meet your expectations during your stay, however we are pleased you loved our facilities. Do hope we can see you again in the future and stay in one of our other many accommodation options.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 1 night in Jul 2021
Response from Customer Experience Manager on 19 Jul 2021
Thanks for sharing your review - so pleased your family had a great time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I had never been in an ecotent before. I liked the staff were uber friendly. I wished there was an outdoor heater x
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
The cabin was well appointed but unfortunately the heater did not work (and it was freezing cold at night). They also didn't provide any soap in the bathroom.
Stayed 1 night in Jun 2021
Response from Customer Experience Manager on 29 Jun 2021
Thanks so much for your feedback - will be sure to pass on to the relevant departments. Hope to welcome you back again in the future!