6/10 Okay
Verified traveller
Travelled with group
10 Jan 2022
Liked: Cleanliness, staff & service, room comfort
Beautiful place, lots of issues.
The PLS apartments are exceptional and conveniently located. There is a pharmacy and restaurant attached tot he property making it easy to get the essential things you need without traveling. The apartments are beautifully decorated and the pool is a nice and relaxing area to decompress.
Unfortunately we did reserve a 2 bedroom for 3 people and they did not have one available which meant an uncomfortable 4 days in a one bedroom before we opted for an additional studio - which separated our crew. Upon checkout we witnessed them say the same to a new family that had arrived - no 2 bedroom and the other option was to be separated across a 1bed and studio. Our hand held shower head was broken so it would spray water from different directions aggressively. We got maintanence to fix it on day 5. Getting toilet paper and towels from the room cleaners was always really difficult. They would say they were coming back with those things but never did. We were in constant communication with the manager Patrick who was helpful. Unfortunately it resulted in a constant tracking down of our needs during the entire trip- if it wasn’t one thing it was another.
I love this place and have stayed here on all my trips to Accra, but I would consider another apartment or hotel where essential amenities are provided and inventory is up to date.
Verified traveller
Stayed 8 nights in Dec 2021