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Hotel Tortuga Acapulco
3.0 star property

Comfortable hotel, walk to Diana the Huntress
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Tortuga Acapulco

Photo gallery for Hotel Tortuga Acapulco

Poolside bar
Standard Room | Bathroom
Buffet
View from property
Reception

Overview of Hotel Tortuga Acapulco

Reviews
4.6

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • Parking availableParking availableParking available
  • Air conditioningAir conditioningAir conditioning
  • LaundryLaundryLaundry

Check out the area

Map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690
  • Popular LocationDiana the Huntress6 min walk
  • Popular LocationCondesa Beach8 min walk
  • Popular LocationParque Papagayo2 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)29 min drive
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Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

Similar properties

Standard Double Room, 2 Double Beds, Partial Ocean View
Hotel Romano Palace Acapulco
Pool
Kids pool
Parking available
Housekeeping
6.4 out of 10, (970)
The price is NZ$110
per night
21 Apr - 22 Apr
Hotel Romano Palace Acapulco

About the area

Acapulco

Located near the beach, Hotel Tortuga Acapulco is in Costera Acapulco, a neighbourhood in Acapulco. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Condesa Beach and Papagayo Beach. Naval History Museum and Botanical Gardens of Acapulco are also worth visiting.
Visit our Acapulco travel guideOpens in a new window

What's nearby

  • Diana the Huntress - 6 min walk
  • Diana Galleries Mall - 7 min walk
  • Condesa Beach - 8 min walk
  • Parque Papagayo - 2 min drive
  • El Rollo Acapulco - 2 min drive

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • Taquitos Acapulco - 1 min walk
  • Terraza Sunset Bar - 2 min walk
  • La Condesa - 1 min walk
  • Subway - 1 min walk
  • Sportortas - 1 min walk

About this property

Hotel Tortuga Acapulco

Hotel located in Costera Acapulco
Condesa Beach and Diana the Huntress are located near Hotel Tortuga Acapulco, which provides dry cleaning/laundry services, a bar and a conference centre. The on-site restaurant, Careyes, serves breakfast. Stay connected with free WiFi in public areas.
Additional perks include:
  • An outdoor pool
  • Valet parking (surcharge), express check-in and smoke-free property
  • Tour/ticket information, wedding services and newspapers in the reception
  • A front desk safe, concierge services and a 24-hour front desk
Room features
All 257 rooms include comforts, such as air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • 20-inch flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Careyes
  • Muffin

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (97 square foot of space)
  • Meeting rooms

Outdoors

  • Picnic area

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 350 per pet, per night
Welcoming dogs and cats only
1 total (up to 22 lb per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Self-parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Tortuga Acapulco have a pool?

Yes, this property has an outdoor pool.

Is Hotel Tortuga Acapulco pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lb per pet. There's a fee of MXN 350 per pet, per night.

How much is parking at Hotel Tortuga Acapulco?

Self-parking is available for MXN 250 per day. Valet parking is available for MXN 250 per day.

What time is check-in at Hotel Tortuga Acapulco?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Tortuga Acapulco?

Checkout is at noon.

Where is Hotel Tortuga Acapulco located?

Located in Costera Acapulco, this hotel is within a 10-minute walk of Diana the Huntress and Condesa Beach. Playa El Morro and Diana Galleries Mall are also within 10 minutes.

Hotel Tortuga Acapulco Reviews

Reviews

4.6
Rating 10 - Excellent. 4 out of 59 reviews" "
Rating 8 - Good. 7 out of 59 reviews" "
Rating 6 - Okay. 12 out of 59 reviews" "
Rating 4 - Poor. 15 out of 59 reviews" "
Rating 2 - Terrible. 21 out of 59 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018

2/10 Terrible

Anna, New york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horible durty place i ordered to stay a couple hours to take shower and change my clothes and i pay all night they give me broken key im running back and force and pay for parking spot horrible place if u want stay longer then hour dont even take
Stayed 1 night in Sep 2018

2/10 Terrible

Aldon, Dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was very dirty and looked like it had not been cleaned in a year. No one spoke english. Will never stay there again.
Stayed 3 nights in Jul 2018

2/10 Terrible

Meghan, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start? There were so many issues with this hotel. 1. There are only 2 elevators for around 300 rooms and only one was "working". When I say "working", I mean it moved up and down but no necessarily to the floor you wanted. 2. The room's A/C barely worked. Acapulco is at least 36 degrees Celsius and the sun would basically bake the room in the afternoon, so you can imagine we did not sleep well at all due to the heat. 3. The TV didn't work and it's old. We didn't go there to watch TV but late at night when we're vegging out in the hotel it would have been nice to watch the news. It was one of those hold boxy TVs and the volume didn't work at all - useless. 4. The room's sink was plugged up for several days. It was gross because that's where we brushed our teeth - so basically we had to look at mouth scum for several hours before the water would disappear. 5. There was no WIFI in the rooms, only in one area - the lobby. There is no where in the lobby to do any work if you had to - no tables for computers and no appropriate chairs. 6. One night there was a rain storm in Acapulco, when we woke up and went downstairs I slipped in a puddle of water. There was no sign indicating that there was water on the floor, so right there there's a safety issue that wasn't properly dealt with. Basically, part of the hotel flooded and because of it's age and poor maintenance the water seeps into the hotel and creates a mess.
Stayed 3 nights in Jul 2018

2/10 Terrible

Ángel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
Stayed 3 nights in Jan 2020

4/10 Poor

MA. Eugenia

Stayed 1 night in Jan 2020

2/10 Terrible

Jose Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal... Sucio, no sirve el clima, recepción fatal
Stayed 3 nights in Feb 2020