Hotel Emporio Acapulco

Property class: 3.5

Choose dates to view prices

At Hotel Emporio Acapulco, you can look forward to a swim-up bar, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a private beach and beach cabanas. Indulge in some rest and relaxation at Oriental Spa, the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In addition to shopping on-site and a garden, guests can connect to in-room WiFi (surcharge), with a speed of 25+ Mbps.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Air-conditioning
  • Gym
The current price is NZ$224
includes taxes & fees
4 Oct - 5 Oct

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room

In-room safe, desk, blackout curtains, iron/ironing board

Room

  • Sea view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room

In-room safe, desk, blackout curtains, iron/ironing board

Room

  • Sea view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Superior Double Ocean View

8.0 out of 10
Very good
(121 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Suite Privilege Club Doble Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Superior King Ocean View

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

A hotel room with two beds, a desk, a dresser, a television, and a balcony with a view of the ocean.

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Standard Double Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Standard King Ocean View

9.2 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Queen with ocean view

A hotel room with a bed, a nightstand, a lamp, a desk with a phone, and a view of the ocean through a balcony.

Superior Queen with ocean view

8.4 out of 10
Very good
(58 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
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About the area

Located in Costera Acapulco, a neighbourhood in Acapulco, Hotel Emporio Acapulco is in the entertainment district and on a private beach. The area's natural beauty can be seen at El Veladero National Park and Playa El Morro, while Naval History Museum and Acapulco Historical Museum of Fort San Diego are cultural highlights. Travelling with kids? Consider Casa de la Cultura and Botanical Gardens of Acapulco. Looking to get your feet wet? Jet skiing, snorkelling and waterskiing adventures can be found near the property. Visit our Acapulco travel guide
Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    1 min walk - 0.1 km
  • A sandy beach with clear blue waters, large rocks, and palm trees.
    Condesa Beach
    2 min walk - 0.2 km
  • A red macaw perched on a branch surrounded by lush green foliage.
    Parque Papagayo
    19 min walk - 1.6 km
  • Diana Galleries Mall
    2 min walk - 0.2 km
  • Playa El Morro
    2 min walk - 0.2 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    29 min drive

Restaurants

  • La Casa de los Abuelos Galerias Diana
    3 min walk
  • Fisher's Acapulco
    2 min walk
  • Restaurant Hotel Emporio
    1 min walk
  • Vips
    2 min walk
  • Napoli Cocina Italiana
    1 min walk

About this property

Hotel Emporio Acapulco

  • Family-friendly hotel located in Costera Acapulco
  • Consider a stay at Hotel Emporio Acapulco and take advantage of a swim-up bar, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a private beach and beach cabanas. Treat yourself to some rest and relaxation at Oriental Spa, the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In-room WiFi (surcharge), with a speed of 25+ Mbps, is available to all guests, along with shopping on-site and a garden.
  • Other perks at this hotel include:
    • 3 outdoor pools and a children's pool, along with a swim-up bar
    • Buffet breakfast (surcharge), valet parking (surcharge) and airport drop-off service (surcharge)
    • An infinity pool, babysitting (surcharge) and 1 meeting room
    • A 24-hour front desk, tour/ticket information and ATM/banking services
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 422 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as safes and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 42-inch HDTVs with cable channels
    • Balconies, coffee/tea makers and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults and MXN 165 to 180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and drink.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Emporio Acapulco have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool types include infinity pools.

How much does it cost to stay at Hotel Emporio Acapulco?

As of 19 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on 4 Oct 2026 start from NZ$224, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Emporio Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Emporio Acapulco?

Self-parking is available for MXN 220 per night. Valet parking is available for MXN 220 per night.

What time is check-in at Hotel Emporio Acapulco?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Emporio Acapulco?

Checkout is at noon. Late checkout is available for MXN 833 (subject to availability).

Does Hotel Emporio Acapulco provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.

Where is Hotel Emporio Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the entertainment district, just steps away from Playa El Morro and Condesa Beach. Diana the Huntress and Diana Galleries Mall are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emporio Acapulco Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 1009 out of 1744 reviews
Rating 8 - Good. 390 out of 1744 reviews
Rating 6 - Okay. 187 out of 1744 reviews
Rating 4 - Poor. 74 out of 1744 reviews
Rating 2 - Terrible. 84 out of 1744 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to Emporio Acapulco for the last 16 years. I love the hotel ( have in consideration that it is an old building, but stood strong against Otis, ) location is excellent, prices fair, the view is amazing, but what makes me come back year after year, is its employees like Zacarías!!! Always very helpful and alert to all of our needs. Friendly staff!!!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great , staff so kind and helpful.beach view is awesome.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Clean rooms and great service! 10/10
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
Stayed 9 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amazing service and very friendly staff, AC could be better in a lot of the rooms
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have an adult pool area only
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Close to restaurant and market place.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!
Balcón
Vista del cuarto
Área infantil en alberca
Entretenimiento en albercas
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we were on the top floor with an amazing view of the ocean
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel and the staff it’s five stars they do know what customer service is all about. From the moment you drive in the valet parking, The bell desk, front desk, room service, maid service, pool servers and the flavors of food. Are the best in the world. All the staff is the reason I have return every year for the last 5years
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean 10/10
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the hotel is very clean, 100% recommended
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, personel is super helpful. It has access to the beach, taxi service and local transportation available at main entrance. There is a mall accross the street with a starbucks, movie theater, oxxo. Will definately book here again.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed there are three times now. We absolutely love the hotel and will always stay there when we visit Acapulco.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there three times now. And never been disappointed 100% always will go back there when we visit Acapulco.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente ,,
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was okay for what I paid. The lobby bar was boarding.
Stayed 7 nights in Apr 2026