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Reviews of Summerset Continental Hotel Asokoro

5 out of 5
Summerset Continental Hotel Asokoro
No 104 Kwame Nkrumah Crescent, Off Thomas Sankara Street, Asokoro, Abuja

Reviews

5.6
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 4 out of 13 reviews" "
Rating 4 - Poor. 5 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

3.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Garbs, Ottawa, Canada

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a scam. The place is old, dirty and cockroach infested. Very mouldy and smells horrible. The lift partially and could only take 4 adults at once. It is like a building waiting to be demolished. The management was not transparent on the actual state of the hotel. My advice, this hotel should be shot down for extensive renovation otherwise lives are being put at risk. If I had other options or refund option I would have cancelled. I am now back in Canada and hoping that I don’t come down with a respiratory infection contracted at Summerset. What a shame? The reck an almost perfect vacation. A reputable company like Expedia should disassociate itself from this ghetto hotel. I put my kids at risk having them lodged there.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Reasons to stay here: - The food is freshly prepared and very nice. - The rooftop terrace is nice and has a great view. Reasons not to stay here: - The property is run down and badly maintained, especially common areas. - My room had 2 broken taps, a leaking hole in the bathroom roof, broken curtains and a broken chandelier. - The hotel supplies a kettle and cups in your room but no coffee, tea, sugar, sweetener or milk. - Although the food was really nice, dishes don't always resemble what is on the menu - Fajitas are served without tortillas, cheese and cream - American breakfast is served without fruit, pastries and sausage - many menu items were not available.
Stayed 3 nights in May 2019
Response from N.M on 10 May 2019
Dear Valued Guest, Thank you for the positive feedback about rooftop terrace. We have noted your concerns about the state of rooms; we have begun preliminary work towards renovation of guest rooms. Kind regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019
Response from M.N on 26 Apr 2019
Dear Guest, Thank you for taking time to review the hotel. We have noted your comments and we will share them accordingly with other staff members.

6/10 Okay

Mark

Good and fair service
Stayed 2 nights in Sep 2018
Response from Summerset Asokoro on 15 Nov 2018
Good day, Thank you for the review. We look forward to your next visit. Yours in Hospitality

8/10 Good

John, Liverpool

Liked: Room comfort
Nice hotel that can do better
Hotel is nice and quiet with comfortable rooms. Has some small niggling areas that needs attention and could become a little gem. Should note it has no pool despite what states on Hotels.com.
Response from N.M on 10 May 2019
Dear Guest, Thank you for reviewing our hotel. We have noted your comments and we will revise information on the hotel. Our other two hotels in Maitama have a swimming pool. Kind regards,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel promised more than it delivered. There was confusion checking-in and it is not really worth the price.
Stayed 1 night in Sep 2017

6/10 Okay

Pawel

Liked: Staff & service, room comfort
poor wifi and mould in the room, not all restaurant menu available, same for wines.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
unsatisfied with service
not satisfied.
Stayed 3 nights in Jul 2017

6/10 Okay

jj, nigeria, germany

Liked: Staff & service, property conditions & facilities
As it turned out: false advertising
I had planned a chill-out weekend and was attracted by the pool and fitness facilities which are advertised on the Expedia Website. As it turned out, the hotel has neither pool nor fitness center. Moreover, it advertises a separate living room with each room, though again, as it turned out, these were only available in some rooms against a higher price. Having already checked in before I found out about the lack of amenities, I tried via Expedia to cancel the reservation and get a refund. Expedia made the effort to contact the hotel, but the management refused any refund. All very annoying, both on the part of the hotel and the false information appearing on the Expedia website. Otherwise the hotel was okay.

8/10 Good

Henry, Lagos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a quiet part of City
Summerst Continental Asokoro is a nice boutique style hotel in an excellent pair ofAbuja. The reception staff are excellent and very helpful . The rooms are clean and comfortable.The lunch and dinner menu are okay. The breakfast buffet will need some improvement and upgrade Overall I am happy with my stay and look forward to a repeat.

10/10 Excellent

Anuoluwapo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nicht zu empfehlen
Die Beschreibung des Hotels ist unzutreffend: Es gibt weder einen Pool, ein Gym noch ein Businesscenter Der Service ist extrem langsam (ob beim Frühstück oder im Restaurant) und man sollte mindestens 45 min zwischen Bestellung und Ankuft des Essens einplanen.
Stayed 6 nights in Nov 2018
Response from Summerset Asokoro on 15 Nov 2018
Dear guest, Thank you for the review and the feedback. We have updated our property details to include only those services provided at the hotel. We have also taken note of your comments relating to food service. We look forward to hosting you during your next visit to Abuja.