Dear Sir or Madam, We are really sorry about all the issues you had. We wish to let you know that the hotel now has new management. The new management is working tirelessly in improving the quality of the guest experience. You can see the experience shared by our guests on various website. Hopefully, some positive reviews will reflect on Expedia as well. In the end, I would like to once again apologize for all the issues and assure you the best service in your next stay. Best regards, Baljeet Gujral

Dear Sir or Madam, Thanks for your review and thanks for letting us know the issues. As stated in a review response for a review from someone in your party, I just wanted to let you know that the management has changed. The new management at the hotel is working tirelessly to enhance the guest experience and make the guest happy. You can see our improved performance on various reviewing website. I know that cannot negate the fact that you have has a terrible experience and even though we are part of the new management we take full responsibility for the issues. We would, however, like to request you to kindly give us another chance and let us show you how much we have improved. We would be ever so delighted if you could forgive us and give us another chance. Looking forward to having you at Yorkshire again soon and taking the 5-star review from you as we are confident that we will get it this time. Sorry once again. Best Regards Baljeet Gujral