Al Khaleej Al Arabi Stt, Capital Centre, Adjacent to ADNEC Exhibition Centre, Abu Dhabi, Abu Dhabi
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It seems nice from the outside but is about it. The hotel has a very musty smell and the rooms a.c. made us unwell when we stayed the night. Luckily it was only the night we stayed.
Hamza
Stayed 1 night in Mar 2024
Response from Executive Office on 8 Mar 2024
Dear Hamza,Thank you for sharing your feedback with us. I am genuinely sorry to learn that your experience with us did not meet your expectations.We take great pride in providing a comfortable and pleasant stay for all our guests, and it's disappointing to hear that you encountered issues in your room. Please accept my sincerest apologies for any discomfort or inconvenience this may have caused you.Rest assured, we are addressing these concerns with our housekeeping teams to ensure that such issues are promptly rectified. We hope that you will give us another opportunity to exceed your expectations during your next visit to Centro Capital Centre. Please do not hesitate to reach out me directly if there is anything we can do to make your future stay more enjoyable.Best regards,Karim NahasGeneral Manager
It was ok. But at night I found small cockroach on my bed. !!! And carpet is old need change. Otherwise is ok.
essameldeen
Stayed 1 night in Dec 2023
Response from Executive Office on 2 Jan 2024
Dear essameldeen,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that your overall experience was satisfactory.We sincerely apologize for the inconvenience you encountered with the presence of a small cockroach in your room. Please rest assured that we have promptly addressed this issue with our housekeeping team to ensure such incidents are minimized in the future.Regarding your concern about the carpet, we appreciate your observation and are in the process of evaluating our options for renovations. We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,Best regards,Karim NahasGeneral Manager
The staff was friendly, the room was great, and breakfast was tasty. I'd recommend staying!
Tatiana
Stayed 1 night in Nov 2023
Response from Office of the General Manager on 12 Dec 2023
Dear Tatiana,Thank you for sharing your feedback on Exepdia.It is truly a pleasure to read how fantastic your visit was at Centro Capital Centre. Thank you for recommending us and I look forward to welcoming you again in the future.Best regards,Karim NahasGeneral Manager
used this hotel for work, was clean and the staff were all super friendly. it's a bit of a way into the city, but convenient for ADNEC workers.
Alec
Stayed 9 nights in Sep 2023
Response from Charo Franco on 12 Oct 2023
Dear Alec,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Centro Capital Centre. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Karim NahasGeneral Manager
Dear Abdulaziz, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas Complex General Manager
Dear Guest,Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas Complex General Manager
The management was disjointed. I have sent an email and spoke to someone when I called to say I was delayed a day due to weather. When I got there they had sold my room and we're going to send me to another property 10 mins drive. Then I extended to midnight on the 18th at a half rate, then they charged a full day. Disconnected.
Patrice
Stayed 2 nights in Jan 2023
Response from Centro Capital Centre on 14 Mar 2023
Dear Ms. Horner,Thank you for staying Centro Capital Centre and bringing to my attention about your experience with us. I sincerely regret for the issues you have encountered and please be assured that your experience does not reflect the service that we usually provide, and the team has been reminded to be extra cautious when handling any guest’s request next time as we later on found out on Expedia extranet your request to amend the arrival date.The hotel usually charges the full night stay when the guest checks-out after 6PM, and in this case , hotel was completely full due to the Energy conference and the team informed me that you were only charged 50% of your daily rate as the checkout was 11PM . Thank you once again for sharing your feedback, and I look forward to personally welcome you next time when you travel back to Abu Dhabi.Sincerely,Karim NahasComplex General Manager
I had a nap in the afternoon, i usually find it difficult to sleep in the afternoon.
Leah Grace
Stayed 1 night in Aug 2020
6/10 Okay
George
Business traveller
8 Jul 2020
Liked: Staff & service
Ok for a busy business trip
Facility is still new, standard rooms are ok, space is tight though, when I sit on the desk u cannot pass through the room if u have house keeping coming to do something.
Reasonably good, food not great though.
Dear guest,
Thank you for sharing your exceptional experience here.
It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better.
We will be looking forward for your return.
Yours sincerely,
Karim Nahas
Front Desk Staff are ALL amazing ! Shikhar Sharma is a major credit to Rotana with his cosy mate professionalism as is Bavia !
KENNETH
Stayed 1 night in Dec 2019
Response from General Manager on 3 Mar 2020
Dear guest,
Thank you for sharing your exceptional experience here. It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better.
We will be looking forward for your return.
Yours sincerely,
Karim Nahas
10/10 Excellent
Verified traveller
Business traveller
15 Feb 2020
Liked: Cleanliness, staff & service, amenities
well located for adnec and good views and breakfast
Verified traveller
Stayed 8 nights in Feb 2020
Response from General Manager on 20 Feb 2020
Dear Guest,
Thank you for taking some time to write us a review regarding your experience at Centro Capital Centre.
I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed.
We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again.
Your sincerely,
Karim Nahas
The Management and the front desk staff are exceptional always smiling and always willing to help ! All in all a fantastic team and a credit to Rotana !
KENNETH
Stayed 2 nights in Jan 2020
Response from General Manager on 20 Feb 2020
Dear Guest ,
Thank you for your recent stay with us and for the time taken sharing your review on Hotels.com. Glad to know the team was able to look after you well.
We are extremely pleased to know that you enjoyed your stay with us.
We very much look forward to welcoming you back in the near future.
Sincerely,
Karim Nahas
Comfortable place but the sleepers and dental kit should be free
mercedes
Stayed 1 night in Jan 2020
Response from General Manager on 18 Jan 2020
Dear guest,
Thank you for your recent stay with us and for sharing your review.
Centro is a 3-star lifestyle business hotel designed to cater guests who are looking for a comfortable stay with affordable prices. For this reason, the essential amenities are provided to keep our rate affordable. However dental kits, shaving kits and other amenities are available on request at an affordable rate. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.
We do hope that you will consider us again for your future accommodation needs.
Sincerely,
Karim Nahas
General Manager
Dear guest,
Thank you for choosing Centro Capital Centre as your preferred destination.
We are delighted to receive such a positive and heartwarming feedback from your end.
It's through feedback like yours that we can further enhance our service offerings and provide our guests with treasured times.
We look forward to welcome you back.
Yours sincerely,
Karim Nahas
General Manager
Dear guest,
Thank you for taking some time to write us a review regarding your experience.
I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed.
We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again.
Your sincerely,
Karim Nahas
General Manager
Clean. Friendly staff. I’d stay again. Nice bar downstairs.
Val
Stayed 1 night in Dec 2019
Response from General Manager on 18 Jan 2020
Dear guest,
Thank you for your five-star rating and taking your time out to write us this review.
We highly appreciate your feedback and we will make sure to consider your comments. We do hope that you will consider us again for your future accommodation needs.
Kind Regards,
Karim Nahas
General Manager
8/10 Good
Turki
Travelled with family
31 Dec 2019
Liked: Cleanliness, room comfort
Turki
Stayed 1 night in Dec 2019
Response from Hotel Management on 2 Jan 2020
Many thanks for your review. We appreciate the support.
Dear Guest,
Thank you for your recent stay with us and for the time taken sharing your review on Hotels.com
We are extremely pleased to know that you enjoyed your stay with us.
We very much look forward to welcoming you back in the near future.
Sincerely,
Karim Nahas
General Manager
The buffer breakfast was wonderful. Need to have robes & sandles available.
Ruwais
Stayed 1 night in Dec 2019
Response from General Manager on 24 Dec 2019
Dear Guest,
Thank you for your recent stay with us and for sharing your review.
Centro is a 3-star lifestyle business hotel designed to cater guests who are looking for a comfortable stay with affordable prices. For this reason, the essential amenities are provided to keep our rate affordable. However dental kits, shaving kits and other amenities are available on request at an affordable rate. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.
We do hope that you will consider us again for your future accommodation needs.
Sincerely,
Karim Nahas
Complex General Manager
great property close to exhibition center. 10 of 10 value for money and quality
Verified traveller
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Dear Guest,
Many thanks for your kind review & 5 star rating!
The team & I are delighted to hear you enjoyed staying with us. We look forward to your next visit to Abu Dhabi.
Kind Regards,
Karim Nahas
General Manager
great property close to exhibition center
10 of 10 for quality vs price
Verified traveller
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Dear Guest,
Many thanks for your review & rating! We are delighted to hear you had a nice stay & enjoyed the facilities. We look forward to you next visit.
Kind regards,
Karim Nahas
I went with my friend, I was little disappointed with the service at swimming pool. It was as if people were noticing what you are doing there.. doesn't look like a professional place.
The front desk staff was very friendly and welcoming. I love the fact that this hotel has a full size washer and dry for guests to use free of charge. The rooms are clean and the bathrooms have face towels, which are hard to find in this region!
Verified traveller
Stayed 1 night in May 2019
Response from SG on 22 May 2019
Thank you for your kind feedback. We look forward to welcoming you in near future.
10/10 Excellent
Verified traveller
5 May 2019
Verified traveller
Stayed 2 nights in May 2019
Response from Saurav Guha on 5 May 2019
Thank you for your feedback. We appreciate your comments.
The location was very convenient to the Embassies area. The valet service could be better, but the rest of the staff were courteous.
Verified traveller
Stayed 1 night in Apr 2019
Response from General Manager on 2 May 2019
Dear Guest,
Thank you for taking some time to write us a review regarding your experience Centro Capital Centre.
I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. I have noted your comments about the Valet for consideration in the future & rest assured I shall be looking into it directly.
We are happy to have received positive feedback and we are looking forward to seeing you again.
Your sincerely,
Karim Nahas
General Manager
Dear Faisal,
Thank you for taking some time off to write us a review.
I am glad to hear that you enjoyed your stayed at Centro Capital Centre.
Your valuable feedback is what strives us to always meet our guest’s expectations and to continuously give an exceptional service.
We will be looking forward to welcoming you back.
Regards,
Karim Nahas
General Manager
stay was generally awesome... service was good except for one brief encounter where I asked a staff how to get to Carrefour (just 8 min walk), and she just told me to take a cab.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Karim Nahas on 18 Apr 2019
Dear guest,
Thank you for taking some time to write us a review regarding your experience at Centro Capital Centre.
I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed.
We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again.
Your sincerely,
Karim Nahas
General Manager
6/10 Okay
Mathias
5 Apr 2019
Disliked: Room comfort
Mathias
Stayed 4 nights in Mar 2019
Response from Karim Nahas on 18 Apr 2019
Dear Mathias,
Thank you for your recent stay with us at Centro Capital Centre and for the time taken sharing your review on Expedia.com
We are extremely pleased to know that you enjoyed your stay with us.
We very much look forward to welcoming you back in the near future.
Sincerely,
Karim Nahas
General Manager
Very friendly and caring staff rooms where clean, the only thing about are room was that it did not have tub to have bath. I
Verified traveller
Stayed 10 nights in Mar 2019
Response from Karim Nahas on 3 Apr 2019
Dear guest,
Thank you for choosing Centro Capital Centre as your preferred destination.
We are extremely delighted to receive such a positive feedback from your end and that out facility was able to meet your expectations.
Your aforementioned comments have been noted however kindly allow me to explain the "Centro" concept which is young yet dynamic offering great Accommodation experiences for travelers/ business guests who are looking for a great mid-scale hotel that is very comfortable without the need to pay a lot. In order to offer very competitive rates comparing the market, we have prepared our Amenities so that they are not costing our guests too much.
Guest like you who keep giving us valuable feedback are what gives our team members the inclination to enhance further our guest experience and provide treasured times.
On behalf of our entire staff here at Centro Capital Centre, we thank you and we hope to see you again.
Yours sincerely,
Karim Nahas
General Manager
Lydia was great ay the frint desk! She allowed me to check in early
Verified traveller
Stayed 2 nights in Dec 2018
Response from Centro Capital Centre on 30 Dec 2018
Dear guest,
Thank you for staying with us and for sharing your feedback. We are pleased to hear that we met your expectation. I am sure Lydia will be delighted to hear your compliment. We hope to welcome you again soon.
Sincerely,
Chadi Nicolas
General Manager
Response from Centro Capital Centre on 30 Dec 2018
Dear Krishna,
I am glad to hear that you enjoyed your stay with us. Thank you for choosing Centro Capital Centre and we hope to welcome you again soon.
Sincerely,
Chadi Nicolas
General Manager