2 bars/lounges

Reviews of Centro Capital Centre

3 out of 5
Centro Capital Centre
Al Khaleej Al Arabi Stt, Capital Centre, Adjacent to ADNEC Exhibition Centre, Abu Dhabi, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 150 out of 351 reviews" "
Rating 8 - Good. 138 out of 351 reviews" "
Rating 6 - Okay. 42 out of 351 reviews" "
Rating 4 - Poor. 12 out of 351 reviews" "
Rating 2 - Terrible. 9 out of 351 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ghassan

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Executive Office on 1 May 2024
Thank you for staying with us!

2/10 Terrible

Hamza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It seems nice from the outside but is about it. The hotel has a very musty smell and the rooms a.c. made us unwell when we stayed the night. Luckily it was only the night we stayed.
Stayed 1 night in Mar 2024
Response from Executive Office on 8 Mar 2024
Dear Hamza,Thank you for sharing your feedback with us. I am genuinely sorry to learn that your experience with us did not meet your expectations.We take great pride in providing a comfortable and pleasant stay for all our guests, and it's disappointing to hear that you encountered issues in your room. Please accept my sincerest apologies for any discomfort or inconvenience this may have caused you.Rest assured, we are addressing these concerns with our housekeeping teams to ensure that such issues are promptly rectified. We hope that you will give us another opportunity to exceed your expectations during your next visit to Centro Capital Centre. Please do not hesitate to reach out me directly if there is anything we can do to make your future stay more enjoyable.Best regards,Karim NahasGeneral Manager

6/10 Okay

Swapnil

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Executive Office on 27 Feb 2024
Thank you for rating us!

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Executive Office on 22 Jan 2024
Thank you for rating us!

6/10 Okay

essameldeen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pass.
It was ok. But at night I found small cockroach on my bed. !!! And carpet is old need change. Otherwise is ok.
Stayed 1 night in Dec 2023
Response from Executive Office on 2 Jan 2024
Dear essameldeen,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that your overall experience was satisfactory.We sincerely apologize for the inconvenience you encountered with the presence of a small cockroach in your room. Please rest assured that we have promptly addressed this issue with our housekeeping team to ensure such incidents are minimized in the future.Regarding your concern about the carpet, we appreciate your observation and are in the process of evaluating our options for renovations. We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,Best regards,Karim NahasGeneral Manager

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was great, and breakfast was tasty. I'd recommend staying!
Stayed 1 night in Nov 2023
Response from Office of the General Manager on 12 Dec 2023
Dear Tatiana,Thank you for sharing your feedback on Exepdia.It is truly a pleasure to read how fantastic your visit was at Centro Capital Centre. Thank you for recommending us and I look forward to welcoming you again in the future.Best regards,Karim NahasGeneral Manager

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Charo Franco on 6 Nov 2023
Thank you for rating us!

8/10 Good

Alec, Rugby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
used this hotel for work, was clean and the staff were all super friendly. it's a bit of a way into the city, but convenient for ADNEC workers.
Stayed 9 nights in Sep 2023
Response from Charo Franco on 12 Oct 2023
Dear Alec,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Centro Capital Centre. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Karim NahasGeneral Manager

10/10 Excellent

Kiyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Charo Franco on 19 Sept 2023
Thank you for rating us!

10/10 Excellent

Teresa

Stayed 1 night in May 2023

10/10 Excellent

Teresa

Stayed 1 night in May 2023

6/10 Okay

Abdulaziz

Travelled with family, Business traveller
Liked: Staff & service
Noise
Stayed 1 night in Apr 2023
Response from Centro Capital Centre on 1 May 2023
Dear Abdulaziz, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas Complex General Manager

10/10 Excellent

Katie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money. Small room.
Stayed 1 night in Apr 2023
Response from Charo Franco on 24 Apr 2023
Dear Guest,Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas Complex General Manager

4/10 Poor

Patrice

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management was disjointed. I have sent an email and spoke to someone when I called to say I was delayed a day due to weather. When I got there they had sold my room and we're going to send me to another property 10 mins drive. Then I extended to midnight on the 18th at a half rate, then they charged a full day. Disconnected.
Stayed 2 nights in Jan 2023
Response from Centro Capital Centre on 14 Mar 2023
Dear Ms. Horner,Thank you for staying Centro Capital Centre and bringing to my attention about your experience with us. I sincerely regret for the issues you have encountered and please be assured that your experience does not reflect the service that we usually provide, and the team has been reminded to be extra cautious when handling any guest’s request next time as we later on found out on Expedia extranet your request to amend the arrival date.The hotel usually charges the full night stay when the guest checks-out after 6PM, and in this case , hotel was completely full due to the Energy conference and the team informed me that you were only charged 50% of your daily rate as the checkout was 11PM . Thank you once again for sharing your feedback, and I look forward to personally welcome you next time when you travel back to Abu Dhabi.Sincerely,Karim NahasComplex General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed 1 night in Aug 2020

10/10 Excellent

Leah Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a nap in the afternoon, i usually find it difficult to sleep in the afternoon.
Stayed 1 night in Aug 2020

6/10 Okay

George

Business traveller
Liked: Staff & service
Ok for a busy business trip
Facility is still new, standard rooms are ok, space is tight though, when I sit on the desk u cannot pass through the room if u have house keeping coming to do something. Reasonably good, food not great though.
Stayed 6 nights in Jun 2020

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place central location
Stayed 2 nights in Mar 2020
Response from General Manager on 30 Mar 2020
Dear guest, Thank you for sharing your exceptional experience here. It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better. We will be looking forward for your return. Yours sincerely, Karim Nahas

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Top Hotel
Front Desk Staff are ALL amazing ! Shikhar Sharma is a major credit to Rotana with his cosy mate professionalism as is Bavia !
Stayed 1 night in Dec 2019
Response from General Manager on 3 Mar 2020
Dear guest, Thank you for sharing your exceptional experience here. It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better. We will be looking forward for your return. Yours sincerely, Karim Nahas

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
well located for adnec and good views and breakfast
Stayed 8 nights in Feb 2020
Response from General Manager on 20 Feb 2020
Dear Guest, Thank you for taking some time to write us a review regarding your experience at Centro Capital Centre. I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again. Your sincerely, Karim Nahas

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
The Management and the front desk staff are exceptional always smiling and always willing to help ! All in all a fantastic team and a credit to Rotana !
Stayed 2 nights in Jan 2020
Response from General Manager on 20 Feb 2020
Dear Guest , Thank you for your recent stay with us and for the time taken sharing your review on Hotels.com. Glad to know the team was able to look after you well. We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Sincerely, Karim Nahas

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place but the sleepers and dental kit should be free
Stayed 1 night in Jan 2020
Response from General Manager on 18 Jan 2020
Dear guest, Thank you for your recent stay with us and for sharing your review. Centro is a 3-star lifestyle business hotel designed to cater guests who are looking for a comfortable stay with affordable prices. For this reason, the essential amenities are provided to keep our rate affordable. However dental kits, shaving kits and other amenities are available on request at an affordable rate. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas General Manager

8/10 Good

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from General Manager on 18 Jan 2020
Dear guest, Thank you for choosing Centro Capital Centre as your preferred destination. We are delighted to receive such a positive and heartwarming feedback from your end. It's through feedback like yours that we can further enhance our service offerings and provide our guests with treasured times. We look forward to welcome you back. Yours sincerely, Karim Nahas General Manager

8/10 Good

Khawla

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on 18 Jan 2020
Dear guest, Thank you for taking some time to write us a review regarding your experience. I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again. Your sincerely, Karim Nahas General Manager

2/10 Terrible

Sung Kwan

Stayed 1 night in Dec 2019

10/10 Excellent

Val, Kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. I’d stay again. Nice bar downstairs.
Stayed 1 night in Dec 2019
Response from General Manager on 18 Jan 2020
Dear guest, Thank you for your five-star rating and taking your time out to write us this review. We highly appreciate your feedback and we will make sure to consider your comments. We do hope that you will consider us again for your future accommodation needs. Kind Regards, Karim Nahas General Manager

8/10 Good

Turki

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management on 2 Jan 2020
Many thanks for your review. We appreciate the support.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Management on 2 Jan 2020
Thank you for your great rating! We highly appreciate the support.

8/10 Good

Ebrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from General Manager on 24 Dec 2019
Dear Guest, Thank you for your recent stay with us and for the time taken sharing your review on Hotels.com We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Sincerely, Karim Nahas General Manager

6/10 Okay

Ruwais

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The buffer breakfast was wonderful. Need to have robes & sandles available.
Stayed 1 night in Dec 2019
Response from General Manager on 24 Dec 2019
Dear Guest, Thank you for your recent stay with us and for sharing your review. Centro is a 3-star lifestyle business hotel designed to cater guests who are looking for a comfortable stay with affordable prices. For this reason, the essential amenities are provided to keep our rate affordable. However dental kits, shaving kits and other amenities are available on request at an affordable rate. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs. Sincerely, Karim Nahas Complex General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property close to exhibition center. 10 of 10 value for money and quality
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Dear Guest, Many thanks for your kind review & 5 star rating! The team & I are delighted to hear you enjoyed staying with us. We look forward to your next visit to Abu Dhabi. Kind Regards, Karim Nahas General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property close to exhibition center 10 of 10 for quality vs price
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Dear Guest, Many thanks for your review & rating! We are delighted to hear you had a nice stay & enjoyed the facilities. We look forward to you next visit. Kind regards, Karim Nahas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Management on 6 Nov 2019
Many thanks for your rating! We appreciate it & thank you for the support.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I went with my friend, I was little disappointed with the service at swimming pool. It was as if people were noticing what you are doing there.. doesn't look like a professional place.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff , all attentive to guests needs & requests. Room clean & comfortable. Breakfast excellent, no shortage of choices.
Stayed 2 nights in Jun 2019
Response from SG on 12 Jun 2019
Thank you for your kind feedback. We look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and welcoming. I love the fact that this hotel has a full size washer and dry for guests to use free of charge. The rooms are clean and the bathrooms have face towels, which are hard to find in this region!
Stayed 1 night in May 2019
Response from SG on 22 May 2019
Thank you for your kind feedback. We look forward to welcoming you in near future.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Saurav Guha on 5 May 2019
Thank you for your feedback. We appreciate your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient to the Embassies area. The valet service could be better, but the rest of the staff were courteous.
Stayed 1 night in Apr 2019
Response from General Manager on 2 May 2019
Dear Guest, Thank you for taking some time to write us a review regarding your experience Centro Capital Centre. I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. I have noted your comments about the Valet for consideration in the future & rest assured I shall be looking into it directly. We are happy to have received positive feedback and we are looking forward to seeing you again. Your sincerely, Karim Nahas General Manager

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evrey thing was fine
Stayed 5 nights in Apr 2019
Response from Karim Nahas on 18 Apr 2019
Dear Faisal, Thank you for taking some time off to write us a review. I am glad to hear that you enjoyed your stayed at Centro Capital Centre. Your valuable feedback is what strives us to always meet our guest’s expectations and to continuously give an exceptional service. We will be looking forward to welcoming you back. Regards, Karim Nahas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was generally awesome... service was good except for one brief encounter where I asked a staff how to get to Carrefour (just 8 min walk), and she just told me to take a cab.
Stayed 3 nights in Apr 2019
Response from Karim Nahas on 18 Apr 2019
Dear guest, Thank you for taking some time to write us a review regarding your experience at Centro Capital Centre. I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again. Your sincerely, Karim Nahas General Manager

6/10 Okay

Mathias

Disliked: Room comfort
Stayed 4 nights in Mar 2019
Response from Karim Nahas on 18 Apr 2019
Dear Mathias, Thank you for your recent stay with us at Centro Capital Centre and for the time taken sharing your review on Expedia.com We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Sincerely, Karim Nahas General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff rooms where clean, the only thing about are room was that it did not have tub to have bath. I
Stayed 10 nights in Mar 2019
Response from Karim Nahas on 3 Apr 2019
Dear guest, Thank you for choosing Centro Capital Centre as your preferred destination. We are extremely delighted to receive such a positive feedback from your end and that out facility was able to meet your expectations. Your aforementioned comments have been noted however kindly allow me to explain the "Centro" concept which is young yet dynamic offering great Accommodation experiences for travelers/ business guests who are looking for a great mid-scale hotel that is very comfortable without the need to pay a lot. In order to offer very competitive rates comparing the market, we have prepared our Amenities so that they are not costing our guests too much. Guest like you who keep giving us valuable feedback are what gives our team members the inclination to enhance further our guest experience and provide treasured times. On behalf of our entire staff here at Centro Capital Centre, we thank you and we hope to see you again. Yours sincerely, Karim Nahas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Nabile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Beautiful hotel, very clean and friendly with great services and great price.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Reservations Department on 20 Jan 2019
Thank you for your feedback.

6/10 Okay

Ali

Liked: Cleanliness
Stayed 1 night in Jan 2019
Response from Centro Capital Centre on 7 Jan 2019
Dear Ali, Thank you for staying at Centro Capital Centre. We hope to welcome you again soon. Sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lydia was great ay the frint desk! She allowed me to check in early
Stayed 2 nights in Dec 2018
Response from Centro Capital Centre on 30 Dec 2018
Dear guest, Thank you for staying with us and for sharing your feedback. We are pleased to hear that we met your expectation. I am sure Lydia will be delighted to hear your compliment. We hope to welcome you again soon. Sincerely, Chadi Nicolas General Manager

10/10 Excellent

Krishna, Cherry Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel in a good location. Great breakfast.
Stayed 1 night in Dec 2018
Response from Centro Capital Centre on 30 Dec 2018
Dear Krishna, I am glad to hear that you enjoyed your stay with us. Thank you for choosing Centro Capital Centre and we hope to welcome you again soon. Sincerely, Chadi Nicolas General Manager