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Reviews of Centro Al Manhal by Rotana

Centro Al Manhal by Rotana
P.O. Box 109595, Airport Road Street 2,, 2, Abu Dhabi, Abu Dhabi

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 403 reviews" "
Rating 8 - Good. 165 out of 403 reviews" "
Rating 6 - Okay. 30 out of 403 reviews" "
Rating 4 - Poor. 15 out of 403 reviews" "
Rating 2 - Terrible. 13 out of 403 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Betty

Stayed 1 night in May 2024

4/10 Poor

WAEL

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I had reserved a room in a non-smoking area, when I arrived at the hotel they informed me that they only had a smoking area available, then I had to go down to the reception 3 times because the keys did not work, then the room had a very bad smell in general not just cigarettes.
Stayed 1 night in May 2024
Response from Camille on 7 May 2024
Dear Mr.Wael, Thank you for sharing your feedback on Expedia.I am saddened to read about your experience and the issues that you faced at Centro Al Manhal.I have also reviewed carefully and noted your comments. Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better. We look forward to welcoming you back to Centro Al Manhal in the near future. Best regards, Camille Saade General Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good experience. Friendly staff and really helpful. they even helped me out by printing my airplane tickets, weighted my luggage and recommended a faster & cheaper way to the airport
Stayed 2 nights in Mar 2024
Response from Camille on 4 Apr 2024
Dear Mr. Manuel, Thank you for sharing your feedback on Expedia.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Camille SaadeGeneral Manager

8/10 Good

Michael

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is well situated in the hearth of Abu Dhabi. Everything thing i want is just a walking distance away. The staff are very friendly and i would love to come back if i will need to be.
Stayed 3 nights in Feb 2024
Response from Your stay at Centro Al Manhal by Rotana on 19 Feb 2024
Dear Mr. Michael, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, Camille Saade General Manager

10/10 Excellent

Piotr

Stayed 1 night in Jan 2024
Response from Your stay at Centro Al Manhal by Rotana on 19 Feb 2024
Dear Mr. Piotr, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely, Camille SaadeGeneral Manager

4/10 Poor

Anwar

Travelled with group
Liked: Cleanliness
Clean hotel, staff were unprofessional - female: Lebna especially. An evacuation had occured in the building and everyone evacuated the hotel but the staff knew NOTHING ABOUT IT- it was in the middle of the night with a very old lady had to walk down 8 flights of stairs - UNACCEPTABLE. Once the whole hotel were outside after walking down the stairs , there was no staff to be seen at all - I went in again due to everyones confusion to ask if it was safe to go back in the hotel - the manager and the staff had no idea what was going on the manager said he had no idea about the evacuation. If this was a real fire the safety measures would he a massive fail!! Also the restaurant in the hotel charges double for breakfast and a different price at reception - they did not inform us at check in. Unacceptable again. When challenging Lebna at Reception it just felt like she was talking over me and did not solve the problem.
Stayed 4 nights in Dec 2023
Response from Camille Saade General Manager on 12 Jan 2024
Dear Ms.Kola ,Firstly, thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants.I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated and further precautionary measures will be taken in relation to evacuation .I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better.We look forward to welcoming you back to Centro Al Manhal in the near future.Yours sincerely,Camille SaadeGeneral Manager

10/10 Excellent

kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer support
Stayed 1 night in Nov 2023
Response from Camil on 22 Dec 2023
Dear Valued Guest Thank you for taking the time to rate about your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.Yours sincerely,Camille SaadeGeneral Manager

10/10 Excellent

Shant

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly by creating a home like feeling. The location is perfect at the heart of Abu Dhabi.
Stayed 9 nights in Nov 2023
Response from Camille Saade General Manager on 22 Dec 2023
Dear Mr. ShantThank you for taking the time to rate about your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.Yours sincerely,Camille SaadeGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with an amazingly nice and helpful staff! Everything you need is an easy walk but I stayed in due to a thunderstorm and had a great meal here at the hotel.
Stayed 1 night in Oct 2023
Response from Camille Saade General Manager on 9 Nov 2023
Dear Mr.John ,Thank you for taking the time to write about your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.Yours sincerely,

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good at cleanliness, breakfast and view
It was amazing. I liked the hotel and breakfast very much
Stayed 5 nights in Oct 2023
Response from Centro Al Manhal on 5 Nov 2023
Dear Mahendra, Thank you for sharing your feedback on Centro Al Manhal.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Camille SaadeGeneral Manager

10/10 Excellent

SHALI

Stayed 3 nights in Oct 2023
Response from Camille Saade General Manager on 9 Nov 2023
Dear Mr.Shali ,Thank you for taking the time to rate your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.Yours sincerely,

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel in the heart of the city of Abu Dhabi. Extremely friendly and efficient staff, very nice, clean, and comfortable hotel just a couple of minutes walk from Al Wahda Mall. Highly recommended
Stayed 3 nights in Oct 2023
Response from Centro Al Manhal on 5 Nov 2023
Dear Jaime,Thank you for sharing your feedback on Centro Al Manhal.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Camille SaadeGeneral Manager

8/10 Good

essameldeen

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean hotel but poor service.
No more enough stuff to help u. No concierge and to park ur car take to much time. They give me two bed and join them together inspite of one king bed. !!!
Stayed 1 night in Oct 2023
Response from Centro Al Manhal on 5 Nov 2023
Dear essameldeen, Firstly, thank you for staying with us and for taking the time to write a review of our facilities.I am extremely sorry to learn about the discomfort and inconvenience.I have also reviewed carefully and noted your comments, especially the areas that require attention.I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better.We look forward to welcoming you back to Centro Al Manhal in the near future.Yours sincerely,Camille Saade

6/10 Okay

Saeed

Stayed 2 nights in Sep 2023
Response from Camille Saade General Manager on 9 Nov 2023
Dear Mr.Saeed Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okay

Elie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but bad parking arrangement
the hotel is nice and clean, in a good location. However it does not have onsite parking so when i arrived in my car i had to wait 15 minutes for the staff to take my car to a different location (valet parking).
Stayed 2 nights in Sep 2023
Response from Camille Saade General Manager on 7 Sept 2023
Dear Mr.ElieThank you for taking the time to rate about your personal Centro Al Manhal by Rotana experience and my sincere thanks to you for taking the time and also for your thoughtfulness.I have also reviewed carefully and noted your comment , especially the areas that require attention related to parking. We will work diligently to ensure that the shortfalls are not repeated.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.Yours sincerely,

8/10 Good

ramy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Camille Saade on 9 Nov 2023
Dear Mr.Ramy Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely,Camille SaadeGeneral Manager

10/10 Excellent

Jirair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location price and Service
Stayed 1 night in Apr 2023
Response from Centro Al Manhal by Rotana on 19 Apr 2023
Dear Mr. Jirair ,Thank you for taking the time to write about your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, Camille SaadeGeneral Manager

10/10 Excellent

Sarmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend a nice place with friendly staff. A big thanks to the front desk staff, valet staff, housekeepers and security manager, and officers.
Response from Your Stay at Centro Al Manhal by Rotana on 18 Mar 2023
Dear Mr. Sarmad,Thank you for taking the time to rate about your personal Centro Al Manhal experience.We are pleased to know that you had enjoyed your stay with us.Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, Camille SaadeGeneral Manager

2/10 Terrible

Khalid

Business traveller
Disliked: Staff & service
Property is ok. But front desk at not helpful. It is all about Money. Rest they don’t care. Reservation not honored with respect. All online reservation is not respected. Rooms given are unwanted. Very bizarre.
Stayed 1 night in Mar 2023
Response from Your Stay at Centro Al Manhal by Rotana on 18 Mar 2023
Dear Mr. Khalid,Firstly, thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants.I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated.I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better.We look forward to welcoming you back to Centro Al Manhal in the near future.Yours sincerely,Camille SaadeGeneral Manager

4/10 Poor

Hamidreza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good. I booked through Expedia. It was with breakfast included when I booked but unfortunately hotel said Expedia booked for you with out breakfast and it putting me in hardship conditions and Expedia's customer service just wasted my time so much and I am not satisfied.
Stayed 16 nights in Jan 2023
Response from Camille Saade General Manager on 17 Feb 2023
Dear Mr. Hussein,Thank you for taking the time to write about your personal Centro Al Manhal by Rotana experience. We are delighted to read your comments and my sincere thanks to you for taking the time and also for your thoughtfulness.I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated.Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better.We look forward to welcoming you back to Centro Al Manhal in the near future.Yours sincerely,

10/10 Excellent

Erick Leonel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great experience. Friendly staff, clean room, great overall service.
Response from Centro Al Manhal by Rotana on 30 Jan 2023
Dear Mr. Erick,We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team.We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times.Yours sincerely,Camille SaadeGeneral Manager

10/10 Excellent

Sebin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Camille Saade on 9 Nov 2023
Dear Valued Guest, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely,Camille Saade General Manager

8/10 Good

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay in Abu Dhabi
Nice clean and modern Hotel in great location next to large mall. Nearby public Car parking was difficult to find space but the cost of public parking was reimbursed bak from the hotel. Overall was very good and would stay here again.
Stayed 1 night in Jul 2020

2/10 Terrible

Sarita

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
I don’t recommend anybody to use Centro Al Manhal Hotel
Stayed 1 night in Jul 2020

10/10 Excellent

Sebin

Stayed 1 night in Jan 2020
Response from Camille Saade on 9 Nov 2023
Dear Valued Guest, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely,Camille SaadeGeneral Manager

6/10 Okay

Roxane

Travelled with family
Disliked: Staff & service
The person at the reception for check in was very unprofessional, very bad service. I was with my son checking in on Christmas evening and I waited in line patiently, when it was my turn he left another guest cut the line and spoke to him for 10 mins, I had to remind him that I was in the line and he should attend to me first. He argued with me before he realised he was wrong. His name is Medhin. He needs more training on customer service.
Stayed 1 night in Dec 2019
Response from Centro Al Manhal on 21 Jan 2020
Dear Ms. Roxane, Firstly, thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants. I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better. We look forward to welcoming you back to Centro Al Manhal in the near future. Yours sincerely, William Moujaes General Manager

8/10 Good

Gary

Stayed 1 night in Dec 2019
Response from Camille Saade on 9 Nov 2023
Dear Valued Guest, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future.Yours sincerely,Camille SaadeGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Centro Al Manhal because of its location and cleanliness. The rooms are small but they are modern and more importantly clean. The hotel is within walking distance to shopping, eating, and public transport.
Stayed 1 night in Dec 2019
Response from Centro Al Manhal on 8 Dec 2019
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Helpful staff Near by mall and supermarket
Stayed 1 night in Nov 2019
Response from Centro Al Manhal on 24 Nov 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, William Moujaes General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The proximity to restaurants and shopping are a big plus for this hotel. In addition, it’s clean and modern. The rooms are really tiny so it’s better for solo travelers. A negative was the lack of service.
Stayed 2 nights in Oct 2019
Response from Centro Al Manhal on 5 Nov 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal by Rotana experience. We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better. We look forward to welcoming you back to Centro Al Manhal in the near future. Yours sincerely, William Moujaes General Manager

2/10 Terrible

Qumer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Centro Al Manhal on 23 Oct 2019
Dear Valued Guest, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future. Best Regards William General Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central for shopping
Close to shopping . Great restaurants within minutes . Service is great . Beds are super comfy and nice and quiet area .
Stayed 1 night in Sep 2019
Response from Centro Al Manhal on 23 Oct 2019
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that remember I have visited before.
Stayed 2 nights in Jun 2019
Response from Centro Al Manhal hotel by Rotana on 27 Jun 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, William Moujaes General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice.
Stayed 2 nights in Jun 2019
Response from Centro Al Manhal Hotel by Rotana on 24 Jun 2019
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Centro Al Manhal on 26 May 2019
Dear Guest, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future. Best Regards William General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very organized hotel with fantastic service oriented staff. The culinary staff is five star!!!
Stayed 2 nights in Mar 2019
Response from Centro on 2 May 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, William Moujaes General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great location. Close to big mall with lots of food options. Vallet guys were great - always smiling and had my car ready whenever i needed it. Thanks!!
Stayed 2 nights in Mar 2019
Response from Centro on 2 May 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, William Moujaes General Manager

10/10 Excellent

iqdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Centro Al Manhal on 18 May 2019
Dear Mr. Iqdal, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future. Best Regards William General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: The location was good since it's near the Mall and Bus Stations. Negative: 1. There was a bug in the room which is a "BIG NO NO". 2. The receptionist has visible tar tar on his teeth. 3. Food deliveries should be pick up in the lobby, giving inconvenience on the guests.
Stayed 1 night in Jan 2019
Response from William Moujaes on 30 Jan 2019
Dear Valued Guest, Thank you for taking the time to write about your personal Centro Al Manhal by Rotana experience. We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better. We look forward to welcoming you back to Centro Al Manhal in the near future. Yours sincerely, William Moujaes General Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from William Moujaes on 30 Jan 2019
Dear Guest, Thank you for taking the time to rate your experience at Centro Al Manhal We look forward to welcoming you back in the near future. Best Regards William General Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Everything was perfect, but the room was a liitle bit small.
Stayed 3 nights in Jan 2019
Response from William Moujaes on 30 Jan 2019
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice hotel.fully recommend.
Stayed 4 nights in Dec 2018
Response from William Moujaes on 2 Jan 2019
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Dec 2018
Response from William on 16 Dec 2018
Dear Anonymous, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future. Best Regards William General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from William on 19 Nov 2018
Dear Anonymous, Thank you for taking the time to rate your experience at Centro Al Manhal Abu Dhabi. We look forward to welcoming you back in the near future. Best Regards William General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by central bus station
As a first-timer in Abu Dhabi, I chose a place close to the main bus station. It's not a highly-priced hotel, but the service is top notch, the room is quite comfortable and clean. Everything as perfect as possible.
Stayed 3 nights in Sep 2018
Response from William on 11 Nov 2018
Dear Anonymous Guest, We are delighted to read your wonderful comments and my sincere gratitude to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William General Manager

6/10 Okay

Shanumegan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tiny room space and rigid check-out time accompanied by insistence on calling the guests before 12 to remind them of either extending or leaving. Hotel receptionists are quite professional and the manager is excellent and professional.
Stayed 1 night in Oct 2018
Response from William on 11 Nov 2018
Dear Mr. / Ms. Shanumegan, Thank you for staying with us and for taking the time to write a detailed review of your experience. I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better. We look forward to welcoming you back to Centro Al Manhal in the near future. Yours sincerely, William General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent. The staff is extraordinary.
Stayed 1 night in Oct 2016
Response from William on 11 Nov 2018
Dear Anonymous Guest, We are delighted to read your wonderful comments and my sincere gratitude to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William General Manager

8/10 Good

Laney, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centro Al Manhal is convenient. It’s within a few minutes walk to a shopping mall and the main bus station. It’s value for cost is great. The rooms are clean and comfortable. The only negative thing is that sound travels too easily from the hallway into the room.
Stayed 1 night in Oct 2018
Response from William on 11 Nov 2018
Dear Ms. Laney, Thank you for taking the time to write about your personal Centro Al Manhal experience. We are pleased to know that you had enjoyed your stay with us. Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues. Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal. Yours sincerely, William General Manager

10/10 Excellent

Abbc, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Especially bad and shower booth. If I go to Abu Dhabi again, definably I stay centre al manhal
Stayed 1 night in Oct 2018
Response from William on 11 Nov 2018
Dear Mr. / Ms. Abbc, Dear Valued Guest, We are delighted to read your wonderful comments and my sincere gratitude to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William General Manager

10/10 Excellent

Dr.Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great I love it
Stayed 2 nights in Sep 2018
Response from William Moujaes on 23 Sept 2018
Dear Valued Guest, We are delighted to read your wonderful comments and my sincere thanks to you for your thoughtfulness and taking the time. It is indeed encouraging and motivating for me and my team. We all look forward to welcoming you back to Centro Al Manhal by Rotana for another memorable experience and assure you of our best attention at all times. Yours sincerely, William Moujaes General Manager