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Reviews of Sandman Signature Aberdeen Hotel & Spa

4 out of 5
Sandman Signature Aberdeen Hotel & Spa
St. Andrew Street, Aberdeen, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice rooms!
Stayed 2 nights in May 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 May 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 May 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a hotel that charges rates that they do for there to be no air conditioning is quite disappointing but everything else was good
Stayed 4 nights in May 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 May 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.

10/10 Excellent

Glen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely. Great staff.
Stayed 1 night in May 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 May 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

4/10 Poor

Brenda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not 4 Star Hotel Standards, upgraded room, no AC,The fan in the room was broken, the Radiator was smashed, the door stop was lying on the floor. Reported faults in the morning when we checked out. Staff didn't appear to be interested or concerned. still waiting feed back.
Stayed 1 night in Apr 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 May 2024
We're sorry for the inconvenience. We'll address these issues promptly. Thank you for your feedback.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 May 2024
Thank you so much for taking your time to leave us your lovely review, we greatly appreciate it.We hope to welcome you back soon.

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy due to close proximity to main road. Breakfast very expensive for what is offered.
Stayed 1 night in May 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 May 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and very comfortable. The bed was good and the room was quiet
Stayed 2 nights in Apr 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 May 2024
Thank you so much for taking your time to leave us your lovely review, we greatly appreciate it.We hope to welcome you back soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable and spacious
Stayed 1 night in Apr 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 May 2024
Thank you so much for taking your time to leave us your lovely review, we greatly appreciate it.We hope to welcome you back soon.

8/10 Good

David, Lossiemouth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel in central location.
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Dave

Business traveller
Liked: Staff & service, amenities
Wonderful hotel and staff were great.
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and excellent rooms.
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and parking at property. Close to shops.
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room, friendly staff, great facilities, perfect location. Amazing value
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It says on site that nearest parking was trinity centre. So we parked there over night only to find out while struggling with luggage wind and rain there is parking at hotel.
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 6 Apr 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
no lunchtime dining
Stayed 2 nights in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Alejandro, Washington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from guest Services on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Julie Marion

Travelled with family
Liked: Cleanliness, amenities
Well run hotel. Good facilities and great food.
Stayed 3 nights in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located and luxurious hotel with extremely helpful and friendly staff and a great restaurant attached to it.
Stayed 3 nights in Mar 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay! The hotel also went above and beyond to make our stay special, which we greatly appreciated. To begin with, we were on our honeymoon & our train broke down. It was pouring rain & took hours for us to get to our hotel. We were stressed & overwhelmed, but once we got to the hotel it was like an oasis in the storm. The staff were very kind and helpful & even upgraded us to a nicer room for our honeymoon. They also treated us to a bottle of Prosecco to celebrate. It honestly lifted our spirits after a rough travel day. I'd give the hotel staff a 10/10 for how thoughtful and kind they were. The hotel itself is also really nice. We loved the design of the room and enjoyed that it had both a shower & a bathtub. It was one of the few places we stayed that also had room service, which was delightful on a rainy, cold day. There's also a spa at the hotel & I was able to book a massage last minute & truly relax. The hotel was also a 2-minute walk to the art museum (great museum, definitely a must-see!) and restaurants/shops. We visited Aberdeen during the winter (after New Year's) so many shops/restaurants were closed for the month, but staying in such a lovely hotel still made our visit very memorable. Overall, we'd highly recommend this hotel to travelers visiting Aberdeen. It has a great location and great amenities. We were only in Aberdeen for one night, but the hotel was a true highlight of our visit. We'd definitely stay at the hotel again in the future.
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 23 Mar 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.Kind regards

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all of our needs from check in to check out however, the entrance to and exit from the car park are far too tight.
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Colin

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

John P.

Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Scott

Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class in the hotel and its in a good location. Would definitely stay there again and would recommend.
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, very friendly staff.
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Ailsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay & got an upgrade when checking in. The room was lovely and spacious and the bed was ultra comfy
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

4/10 Poor

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was shabby, shower leaked and had been badly repaired. Dirt around plug in sink , marks on carpet, bed not comfortable and pillows lumpy foam!! Reception staff were pleasant, parking is free and close to Museum and HMT. Staff said there is a current refurb of the rooms being done, would not stay again in current state.
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
I sincerely apologise your stay did not meet your expectation's. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us.

10/10 Excellent

Sonya

Travelled with family
Liked: Amenities
We had a seamless evening check in and out experience, and a lovely quiet evening. Appreciated the easy thermostat control of the room and efficient toiletries (large bottles that stay rather than endless packaging. I would have loved conditioner as well as shampoo though. Our friends were able to park a couple of hours nearby to visit with us which was helpful.
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 29 Feb 2024
Thank you so much for leaving us your review, we greatly appreciate it. We hope to welcome you back soon

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A regretful stay.
Very average hotel, charging not so average prices. The first room I had was covered in crumbs and hair on the bed, I asked to be moved to another room. The second room had a stained carpet and smelled strongly of odour, as I had an engagement I could not change and had to leave quickly. Broken ironing board and hairdryer in the room not so impressed. A travel lodge with ideas and prices above it's station, all fur coat nae knickers won't be back. Staff were always helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 7 Feb 2024
I sincerely apologise your stay did not meet your expectation's. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us.

4/10 Poor

Bryce

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
dishes were dirty with some having lipstick still on it. the parking was extremely inconvenient at £12 a night. we ended up having to park half a mile away because they only have maybe 15 parking spots available. Otherwise service was excellent.
Stayed 2 nights in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 7 Feb 2024
I sincerely apologise your stay did not meet your expectation's. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sigita Sinuka | Rooms Division Manager on 7 Feb 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Nathan

Stayed 2 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.

8/10 Good

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very male orientated. Parking an issue so check with hotel first. Our room was nice but lighting could have been better. Again could have been better equipped for females. Lighting, better sited plug points and mirrors. Having said that staff were excellent. Easy walks to some nice restaurants.
Stayed 2 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you so much for taking your time to leave us your review, we greatly appreciate it.We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was impressed with alll about the hotel. Certaintly worth the price and my stay. Would be back whenever i'm in Aberdeen.
Stayed 2 nights in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room was nice and spacious and the bed was very comfortable. Food in the restaurant was very good. Car park is very tight though!
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Lynda, ALFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Very central with lovely friendly staff
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early checkin
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Comfortable and very clean. Handy having a microwave in the room. Suited my stay being on my own. Close to the centre of the town. A bus stop right outside made it easy to visit at the hospital.
Stayed 4 nights in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Nicola

Excellent stay
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy room friendly staff
Stayed 1 night in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sigita Sinuka | Rooms Division Manager on 31 Jan 2024
Thank you so much for leaving us your lovely review, we greatly appreciate it. We hope to welcome you back soon