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Reviews of Rox Hotel Aberdeen by Compass Hospitality

4 out of 5
Rox Hotel Aberdeen by Compass Hospitality
17-23 Market Street, Aberdeen, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 124 out of 375 reviews" "
Rating 8 - Good. 139 out of 375 reviews" "
Rating 6 - Okay. 53 out of 375 reviews" "
Rating 4 - Poor. 29 out of 375 reviews" "
Rating 2 - Terrible. 30 out of 375 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Beverly

Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill. The staff’s friendliness and helpfulness will ensure I return.
Stayed 2 nights in Apr 2024
Response from Adele on 6 Apr 2024
Thank you Doreen for your positive revue , we look forward to having you visit us again in the futer :-)

10/10 Excellent

John

Stayed 2 nights in Mar 2024

10/10 Excellent

Cree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to city centre
Stayed 2 nights in Mar 2024

8/10 Good

sheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

william

Stayed 1 night in Feb 2024

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay in the hotel and had s good view of the port from my window.
Stayed 2 nights in Dec 2023

2/10 Terrible

Vivien

Stayed 1 night in Feb 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real potential, staff very nice.
Late booking this. Great price and hotel seems nice enough. Lacking any atmosphere, I know this hotel has new owners however it could be made great. Room cold on arrival though with no heating on. Hotel has real potential but seemed very quiet despite the spectra festival.
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t go back
Booked a suite but it was more of a family room split in half. No fridge. Pillows rubbish. Awake most of the night with what I’m assuming was plumbing problems. The noice from the pipes was horrendous.
Stayed 1 night in Feb 2024

2/10 Terrible

MARGARET

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Peter

Business traveller
Liked: Staff & service
Superb staff.
The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.
Stayed 2 nights in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Impressed with check in. Very kind and helpful.
Stayed 1 night in Feb 2024

6/10 Okay

John

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were extremely helpful. We had a very pleasant stay.
Stayed 1 night in Jan 2024

10/10 Excellent

EVANS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Stayed 1 night in Jan 2024

4/10 Poor

Gillian

Liked: Cleanliness, staff & service, room comfort
Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow. On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.
Stayed 1 night in Jan 2024

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 star
The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

Eilidh

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Good value
Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.
Stayed 2 nights in Jan 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Allan

Disliked: Cleanliness
Rox Hotel
We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Hi AllanThank you for leaving a score regarding your stay, unfortunately we do use ziplink beds that can be turned in to twins when required.RegardsGeneral Manager

6/10 Okay

Tze Kin Alan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Convenient location but subpar conditions
I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."
Stayed 6 nights in Nov 2023
Response from General Manager on 22 Jan 2024
Hello TzeThank you for taking time out to leave a review about your stay, I have asked our team to look in to the issues you have raised, If you would like to discuss your issues directly please call the hotel.RegardsGeneral Manager

6/10 Okay

Alexandros

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room
Stayed 1 night in Nov 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking Rooms
Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town
Stayed 1 night in Oct 2023

2/10 Terrible

Hazel

Stayed 1 night in Oct 2023

2/10 Terrible

Laszlone

Stayed 1 night in Oct 2023

2/10 Terrible

Samuel

Stayed 1 night in Oct 2023

6/10 Okay

Jacqueline

Disliked: Staff & service, property conditions & facilities
Disappointed
We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was " they are both the same kind of rooms" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than "the lift is round there". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either. Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Experience
Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.
Stayed 1 night in Oct 2023

10/10 Excellent

Ka Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor standard
Hotel was disappointing. Room and facilities dated, dusty and in need of an overhaul. Floors in communal areas unclean as was the lift. Breakfast awful. We didn’t eat, got the feeling the food wasn’t very fresh. Would not return again.
Stayed 2 nights in Oct 2023

8/10 Good

Simon

Liked: Staff & service, room comfort
Great location
Nice hotel in good central location. Room was generally clean but don’t look to closely and bedding had a big hole in it . T.V did not work and was told someone was coming out to fix it ( no station reception) but that did not happen ) I would stay there again but not at a premium .
Stayed 1 night in Oct 2023

2/10 Terrible

Supportive

Stayed 3 nights in Oct 2023

10/10 Excellent

Jim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was no hot water over the 2 day stay, when we complained we were told that they had been working on it for 2 weeks. They should not have taken bookings with no hot water.
Stayed 2 nights in Sep 2023

2/10 Terrible

Gavin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
I stayed 2 nights after a 16 hour journey to get there. I was offered the opportunity to checkout and credited £25 for the inconvenience of having no hot water for both nights, due to their boiler blowing. The room was grubby with marks all over the walls and carpets, mould and grime around the shower and a strange stain on the throw for the bed. Staff were lovely but working with some exceptional circumstances this week.
Stayed 1 night in Sep 2023

2/10 Terrible

Marie

Stayed 2 nights in Sep 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hot Water
Please ignore the online pictures of this Hotel it is nothing like how it portrays itself. The room was shabby and there was no hot water for a shower. I asked at at the repception and was informed that the boiler had been turned on and it would take 15-20mins for the boiler to heat, I hadnt time to wait as I was working and had to leave. Sorry but this Hotel is by far the worst experience I have had in a long time.
Stayed 2 nights in Sep 2023
Response from General Manager on 19 Sept 2023
Hi JamesThank you for your feedback, unfortunately we are awaiting repairs to our boilers but all guests that decide to stay with us rather than be booked out to another hotel have all been compensated for the inconvenience, we do however have 1 of the 4 boilers operational so the water supplied to rooms is warm but not hot.Sorry we did not meet your expectations on this occasion and I will look in to the pictures on the website on which you booked.RegardsGeneral Manager

4/10 Poor

Alexandros

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

John T

Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Hi JohnSorry your stay wasn't as expected, I will ask a member of the team to look in to your reservation but with no comments its a little harder.RegardsGeneral Manager

6/10 Okay

Declan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked a Junior Suite which was advertised as being a large room with a sofa seating area. Having stopped at this hotel 6 years ago that is what I expected. When i arrived in the room it was no bigger than a lot of average business hotel rooms and there wasn't even a chair in the room. I had to ask reception who brought up a small desk chair which wasn't the most comfortable to sit on after a day out. The toilet seat was broken and the sink plug system was broken as the plug itself was missing. Very disappointing to say that it advertised itself on Expedia as a Junior Suite. I have had more facilities in business hotels in the past. Unfortunately I will not be returning to the Rox Hotel in the future.
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Hi DeclanSorry we did not meet your expectations on this visit, I will have a look in to your stay to see what went wrong.RegardsGeneral Manager

8/10 Good

Mark

Stayed 2 nights in Sep 2023
Response from General Manager on 19 Sept 2023
Hi MarkThank you for your review and we hope to see you back soon.RegardsGeneral Manager