Exterior

Reviews of Quality Inn Aberdeen

2.5 out of 5
Quality Inn Aberdeen
2923 6th Ave SE, Aberdeen, SD

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 405 reviews" "
Rating 8 - Good. 160 out of 405 reviews" "
Rating 6 - Okay. 64 out of 405 reviews" "
Rating 4 - Poor. 35 out of 405 reviews" "
Rating 2 - Terrible. 20 out of 405 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was much better than I expected compared to the usual Hotel breakfast.
Stayed 1 night in May 2024
Response from Mel on 29 May 2024
Thank you so much for your kind words and I am so pleased you were happy with your breakfast. We hope to see you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 2 nights in May 2024
Response from Mel on 21 May 2024
Robert we were pleased you were happy with your stay and we look forward to seeing you in the future

8/10 Good

Larry

The room sink hot water was barely a trickle. One of the night stand’s power outlets failed in the middle of the night causing my CPAP to stop. Using my own extension cord, I was able to make a work around. I discussed the problems with the manager and agreed she could wait until I checked out.
Stayed 4 nights in Mar 2024
Response from Mel on 1 Apr 2024
LarryI am so glad you enjoyed your stay despite those two issues. I assure you maintenance was on it as soon as you checked out. We hope to see you again in the future.

8/10 Good

Cathrine

Travelled with partner
It was a room
Stayed 2 nights in Mar 2024
Response from Mel on 24 Mar 2024
Thank you for taking time to review our property. We hope to see you again soon.

10/10 Excellent

Reynaldo, Reno

Stayed 1 night in Mar 2024
Response from Mel on 8 Apr 2024
Thanks for taking time to review our property. We are glad you were happy with your stay. We home to see you again in the future.

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Nice property. Descent breakfast. Friendly staff
Stayed 4 nights in Feb 2024
Response from Mel on 15 Mar 2024
Kelly thanks for taking the time to review our property. We are glad you enjoyed your stay.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mel on 15 Mar 2024
Henry we are glad you enjoyed your stay with us. We thank you for taking the time to review our property.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and a good breakfast.
Stayed 2 nights in Jan 2024
Response from Mel on 8 Feb 2024
Thank you for your kind words. We strife to make sure all our guests have a great experience. We hope we see you again in the future.

10/10 Excellent

Miwa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Mel on 8 Feb 2024
Thank you for your review of our property. We are pleased you were satisfied with your accommodations. We hope to see you again in the future.

10/10 Excellent

Carter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. She noticed I had a bit of a cough and offered me water. Property is a little dated and worn in but never felt gross or dirty. Would stay again!
Stayed 1 night in Jan 2024
Response from Mel on 24 Jan 2024
Thank you for taking the time to survey our property and your stay with us. We pride ourselves in make sure all guests have a comfortable stay and I assure you were are working hard to get some of our areas more up to date. We look forward to seeing you again in the future.

10/10 Excellent

Michelle, Yankton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional, accommodating. Breakfast room opened early so I was able to eat before leaving at 5:30 a.m. Not just coffee available all the time, but also juice machine and cappuccino machine available. Due to MY error, the booking dates thru third party were wrong and Quality Inn staff worked with me to fix things. Quiet and comfortable. Could NOT ask for better.
Stayed 2 nights in Jan 2024
Response from Mel on 24 Jan 2024
Michelle thank you for taking the time to fill our a review on our property and more specifically your stay. I am so happy we were able to help with the mix up on your reservation and accommodate you on the days you actually needed. We look forward to seeing you again in the future.

2/10 Terrible

Stacy, Golden Valley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS!!! We had room 126 and there were a bunch of bugs and the room was filthy. They told us to email the manager but the email was returned. We left and went to another hotel.
Stayed 1 night in Jan 2024
Response from Mel on 20 Jan 2024
Hi my name is Melissa and I am the general manager. I am sorry email bounced back I have no clue why I do have a inquiry out to Choice to get that remedied.In the mean time I would like to offer our deepest apologies. I have also talked to my front desk and asked them to call me personally for any situation like this; they should have never asked you to email me. Again my deepest apologies. If you could please contact me at the hotel directly I would love to visit with you about this situation and figure out how we can make tjhis right.

10/10 Excellent

Michelle, Yankton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mel on 17 Jan 2024
Thank you for taking the time review our hotel. We are glad you were happy with your accommodations. We look forward to seeing you again in the future.

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Mel on 15 Mar 2024
Neal thanks for taking the time to review our property. We are glad you enjoyed your stay.

6/10 Okay

DOUGLAS A

Liked: Staff & service
Wore out , time for a serious update
Chunks of carpet missing in room , mold on soap tray above bathtub,mold corner of bathtub on grout and tile neat toilet,,breakfast yesterday biscuits and gravy , biscuit were so hard you could not cut thru them without breaking that cheap ass plastic cutlery.,this place appeared to be a zero maintenance facility......
Stayed 3 nights in Dec 2023
Response from Mel on 3 Jan 2024
Douglas, I would like to thank you for taking time to review our property. I am sorry your stay was not to our liking. In the past year since I took over as GM, we have slowly started to update our facility. All of our rooms have new furniture, and our parking lot has been completely resurfaced along with our front landscaping. We are in the process of updating carpets in our room and will be replacing all lamps and TV's along with mattresses and we hope to have all of this done by the end of 2024. Had you come to the front desk and told us of how unhappy you were with your room; we would have gladly moved you to a room that would have been more acceptable to you. If you do visit again and there are biscuits and gravy, please feel free to ask us to get you fresh biscuits. Our guest satisfaction is our top priority and without knowledge we cannot fix the situation. I also have maintenance regrouting the bathroom in that room as well.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
It was a decently clean place.
Stayed 2 nights in Dec 2023
Response from Mel on 2 Jan 2024
Thank you for taking time to fill out the online review. We are glad you chose the Quality Inn and your resting place. If there is anything we can do to make a future stay more pleasant, please let us know. We look forward to seeing you again

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Mel on 17 Jan 2024
Thank you for taking the time to fill out the survey regarding your recent stay with us. We are please you were happy during your time staying here. We look forward to seeing you again in the future.

10/10 Excellent

Brice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mel on 3 Jan 2024
Thank you for taking the time to review our property. Our guest satisfaction is our number one priority. We are please you were happy with your stay, and we look forward to seeing you again in the future.

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mel on 2 Jan 2024
Thank you for taking time to do review our hotel. Guest satisfaction is our top priority. We look forward to seeing you again in the future.

2/10 Terrible

Sonia, Rapid City

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Dec 2023
Response from Mel on 21 Dec 2023
SoniaThanks for taking time to review our property. I was wondering if you could reach out to me and let me know why you were unsatisfied with your stay for that I can make sure we work on these issues? Our guest satisfaction is our number one priority. We hope to see you again in the future.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mel on 8 Feb 2024
Thank you for taking the time to survey our property. We are happy you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Sonia, Rapid City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff
Response from Mel on 21 Dec 2023
Sonia Thank you for your kinds words regarding our staff. Our guest satisfaction is our number one priority. We look forward to seeing you again in the future.

8/10 Good

Bill

Stayed 2 nights in Nov 2023
Response from Mel on 21 Dec 2023
Thank you so much for taking the time to review our property regarding your recent stay with us. Our guest satisfaction is our number one priority.

2/10 Terrible

Colby

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Half empty bottle of something under the bed. Broken sun glasses and a lot of dust and dirt on floor around and under the beds. Sheets were clean and no bugs that we can tell so that’s a positive I guess
Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Colby thank you for taking the time to review our property. On behalf of our entire staff I would like to apologize personally for the condition of your room. I assure you I have spoken to housekeeping so something like this does not happen again. We do hope you give us another try in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Well accommodated
Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Thank you so much for taking time to review our property. We take pride in making sure our guests are safe and comfortable. We hope to see you again in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mel on 21 Dec 2023
SarahThanks for taking time to fill out a review on our property in regard to your recent stay with us. Our guest satisfaction is extremely important to us. We look forward to seeing you again in the future.

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel
Good continental breakfast with a coupe hot items
Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Thank you for taking the time to review our property. We take pride in making sure everything is satisfactory to our guests. We do hope we see you again in the future.

6/10 Okay

Scott

Travelled with family
Right on the main road coming in to town with many nearby restaurants and shops.
Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Thank you for taking the time to review our property. I apologize if everything was not to your satisfaction. We do hope you try us again in the future.

4/10 Poor

Marisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Thank you for taking the time to review our property. I do apologize if things were not up to your expectations. I would love to talk with you further to see what things we could improve on to make your next stay more satisfactory to your needs.

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Price was good.
Stayed 1 night in Nov 2023
Response from Mel on 13 Nov 2023
Thank you for taking time to fill to review. I am happy that you enjoyed your stay and I disappointed by staff did not live up to your expectations. I do hope on your next visit with you staff is more accommodating.

6/10 Okay

Jeffrey

Travelled with group
Liked: Amenities
The manager, Melissa, was great. The other employees I dealt with at the front desk were not.
Stayed 2 nights in Nov 2023
Response from Mel on 13 Nov 2023
JeffThank you so much for your kind words about your interactions with management. I assure you we will make sure staff goes through some additional training so that the next time you visit us your experience is exceptional all around. We look forward to seeing you again in the future

6/10 Okay

Nancy

Liked: Staff & service
Ok for 1 night, pool small and cold. Room was so so, definatley not the cleanest.
Stayed 1 night in Nov 2023
Response from Mel on 13 Nov 2023
Thanks for taking the time to review our property. Our goal is to make sure all our guests are happy. I apologize if the pool was cold. It is kept at 80 degrees and if it is cooler outside it does not always seem that way. The housekeeping staff that took care of your room will go though extra training to make sure something like this does not happen again. We do hope you try us again the next time you are in the area

8/10 Good

Jeremy

Stayed 1 night in Nov 2023
Response from Mel on 30 Nov 2023
Thank you for taking time to review our property. We are happy you were pleased with your stay. We look forward to seeing you again in the future.

6/10 Okay

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly Staff.
Stayed 2 nights in Oct 2023
Response from Mel on 4 Nov 2023
Thank you so much for your kind words. Our staff prides themselves in their work and their attentiveness to our guests. We hope to see you again in the future

8/10 Good

Corrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room on ground floor which was nice as I don't do stairs well anymore. It was right off a busy roadway, so noisier than I was used to.
Stayed 1 night in Oct 2023
Response from Mel on 4 Nov 2023
Thank you so much for taking time to do a review. We are so happy you enjoyed your stay. I do apologize for the noisy road. Next time we will make sure to put you in a room away from the traffic noise.

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Mel on 4 Nov 2023
Thank you so for your kind words. We pride ourselves in taking good care of our guests and our facilities. We look forward to seeing you again in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mel on 4 Nov 2023
Thanks for giving us such a good rating. We look forward to seeing you again in the future.

8/10 Good

Jesse

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mel on 4 Nov 2023
Thanks for giving us such a good rating. We are happy you had a pleasant experience. We look forward to seeing you again in the future.

2/10 Terrible

NANCY

Disliked: Cleanliness, amenities
In the middle of the night I found the tip from the previous occupant in my sheets. THUS, the bedding had NOT been changed. I reported to the night clerk and housekeeping and go sorry we will make a note.
Stayed 1 night in Oct 2023
Response from Mel on 4 Nov 2023
Thank for taking the time to fill out a review and I am sorry you had an unpleasant experience. I am unsure how the money may have gotten there because the room was completely stripped and new linens placed on the bed that morning. I do appreciate you informing us though.

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from Mel on 4 Nov 2023
Thank you for your review and we are happy you had an enjoyable stay. We look forward to seeing you again in the future.

8/10 Good

Greg

Stayed 1 night in Oct 2023
Response from Mel on 13 Nov 2023
Thanks for taking the time to review our property. Our guest satisfaction is our top priority.We look forward to seeing you again on your next visit to our city.

2/10 Terrible

MORGAN

Liked: Staff & service
Disliked: Property conditions & facilities
The GM was so kind and accommodating. The hotel was extremely cigarette smelling and she did her best to find me a better room. She did her best with what she was dealt with. If you have allergies or breathing problems I don't recommend staying here. I also did not feel safe staying there by myself and left early due to this.
Stayed 2 nights in Sep 2023
Response from Mel on 5 Oct 2023
Morgan I thank you so much for your kind words. I am so sorry you did not feel safe. We do our very best to make sure all our guests are safe and secure but sometimes no matter what we do it does not help as this was the case. I do hope you try us again in the future. We will make sure you feel safe and free of allergens the best we can.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Broken furniture in room. Smell of marijuana in the hallway, other guests smoking in hallway. Mosey toilet and frig.
Stayed 1 night in Sep 2023
Response from Mel on 13 Nov 2023
Thank for taking time to review our property; especially for pointing out broking furniture. All of our furniture was new as of last December so we appreciate hearing about this so that it can get fixed appropriately. We do hope we see you again in the future.

10/10 Excellent

carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay.
very nice rooms. People that worked there are so nice too.
Stayed 2 nights in Sep 2023
Response from Mel on 5 Oct 2023
Thank you so much for your kind words we hope to see you again in the future

8/10 Good

Mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was fine, the room could have been cleaned a little better
Stayed 2 nights in Sep 2023

4/10 Poor

Katie

Travelled with family
Disliked: Amenities, property conditions & facilities
This property was very dirty! The rooms were not cleaned well and the towels were all stained.
Stayed 1 night in Sep 2023
Response from mel on 5 Oct 2023
I am so sorry you do not have a good experience. We do our best to keep up with the horrible water we have in Aberdeen. The water seems to leave a rust residue that stains all the white fixtures. As for your room not being clean I wish I would have known I would have made sure you were in a comfortable clean room while you were here. We do hope you give a try again in the future.

6/10 Okay

Cathy

Stayed 1 night in Aug 2023

4/10 Poor

Joe

Travelled with family
Liked: Staff & service, amenities
Room smelled musty some better after complant. Noisy family above our room after quiet time. Good coffee and continental breakfast. Very friendly staff. Good location for our needs
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel very nice rooms & comfortable beds & pillows!
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Average
Everything was okay. Not outstanding, but not bad. The second morning at 6 a.m. the ear piercing firealarm went off. Rang for it seemed forever, but probably just a couple of minutes. No one came by to let us know all was well and no apologies offered either and it was a head splitting pitch. That was disappointing.
Stayed 2 nights in Aug 2023
Response from Melissa on 9 Aug 2023
I am so sorry you were not happy with your recent stay. I am not sure why you were not given an explanation, because the police department knocked on every door an asked them to evacuate while fire department did once through to make sure the fire we did have in a room did not spread through out the rest of the building. To my knowledge everyone did evacuate the building and I did stand at the door thanking everyone of understanding and for apologize for waking you up and having you evacuate for a short time. After about 20 or 30 minutes everyone was allowed back in the building because it was determined the small fire was contained in just one room. Perhaps you did not hear the police department evacuating the building; if that is the case I am sorry.