Meeting facility

Reviews of Hampton Inn & Suites Aberdeen

2.5 out of 5
Hampton Inn & Suites Aberdeen
3216 7th Avenue SE, Aberdeen, SD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 402 out of 654 reviews" "
Rating 8 - Good. 172 out of 654 reviews" "
Rating 6 - Okay. 40 out of 654 reviews" "
Rating 4 - Poor. 25 out of 654 reviews" "
Rating 2 - Terrible. 15 out of 654 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
All staff were very friendly and courteous. The facility was clean and very quiet which was beneficial for sleep.
Stayed 4 nights in May 2024
Response from Anastasia on 21 May 2024
Hello Carol,The hotel is thrilled to hear that you had such a wonderful stay with us - we always do our best to ensure that all of our guests are taken care of! We will be sure to give the staff your compliments! Next time you are in our area, we certainly hope to see you again!Thank you,Hampton Inn & SuitesAberdeen, SD

8/10 Good

Glenn

Very polite
Stayed 2 nights in May 2024
Response from Anastasia on 20 May 2024
Hello Glenn,We are glad to hear that you had a good stay with us. We always do our best to ensure that every guest has a good experience at our hotel. We will be sure to let the staff know that everyone was polite during your stay with us. We certainly hope that you will stay with us again the next time you visit the area!Thank you,Hampton Inn & SuitesAberdeen, SD

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Kyle Peterson- GM on 17 May 2024
Thank you Rodney for your review of our hotel on Expedia. We hope next time we can make your stay a perfect 5 out of 5. We appreciate your feedback and hope to see you again the next time you are in Aberdeen! Have a great Summer Rodney!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Amy on 28 Apr 2024
Charles, thank you for responding to our survey. Here at the Hampton Inn & Suites we value our guests feedback. I'm glad to hear you enjoyed your stay. If your travels bring you through Aberdeen, SD again please know we would love to accommodate you. Thanks again!

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here numerous times.
Stayed 1 night in Apr 2024
Response from Amy on 21 Apr 2024
Eric, thank you for choosing to stay with us again last night. I'm glad to hear that we continue to be your choice for lodging here in Aberdeen. Our staff strives to provide a safe, comfortable, friendly environment for our guests. We hope to see you again soon. Thanks again for your continued support.

10/10 Excellent

Ronda, Mahnomen

Travelled with family
Great checkin! Very clean and nice atmosphere! Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Lyn B on 14 Apr 2024
Thank you, Rhonda, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am so happy to see that you enjoyed your recent stay with us and look forward to seeing you the next time you come to the Aberdeen area. Thank you again, Rhonda; I hope you have a wonderful day!

8/10 Good

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Clean rooms, hot tub was murky and pool was ice cold and had sand? On the bottom. Doors must have been made of rice paper as the noise in the halls sounded like they were directly in our room until 1am. Other than that staff was friendly and it was clean.
Stayed 1 night in Apr 2024
Response from Lyn B on 7 Apr 2024
Thank you Nicole for taking the time to leave us a review on Expedia. While I am happy to see that you enjoyed your overall stay I am very sorry to see that there were several aspects where we fell short. I will speak with out maintenance department to ensure that the pool and hot tub are getting checked and worked on regularly. I will also make note of the doors not keeping sound out well and relay them to our remodel team when we start our remodel in a few months. I hope that you will come to stay with us after so that you can have a much better stay than your last. Thank you again; I hope you have a wonderful day!

6/10 Okay

Vinni

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kyle Peterson- GM on 2 Apr 2024
Thank you Vinni for taking the time to leave us an Expedia review. These surveys allow us to see what areas we excel in and what areas could use some improvement. If you have any suggestions that can turn your 3 into a 5 star stay, feel free to let us know. Our staff loves to hear feedback from our guests. We hope that you will choose to stay with us the next time you are in the Aberdeen area. Thank you again Vinni. Have a wonderful week!

10/10 Excellent

Jodi, Linton

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was wonderful, staff were friendly.
Stayed 2 nights in Mar 2024
Response from Lyn B on 26 Mar 2024
Thank you, Jodi, for taking the time to leave us a review on Expedia. I am so happy to see that you enjoyed your recent stay with us. I hope you will choose to stay with us the next time you are in Aberdeen. Thank you again, Jodi; have a wonderful day!

10/10 Excellent

Patricia, Pierre

Stayed 1 night in Mar 2024
Response from Lyn B on 31 Mar 2024
Thank you, Patricia, for taking the time to leave us a 5 out of 5 review on Expedia. I am so happy to see that you enjoyed your recent stay with us. We hope that you will choose to stay with us the next time you are in the Aberdeen area. Thank you agian, Patricia; I hope you have a wonderful day!

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lyn Billiot on 28 Feb 2024
Thank you, Wendy, for taking the time to leave us a review on Hotels.com. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am so happy to see that you enjoyed your recent stay with us! We hope to see you the next time you come to the Aberdeen area. Thank you again, Wendy; have a wonderful day!

10/10 Excellent

Jay E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lyn B on 27 Feb 2024
Thank you, Jay, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am happy to see that you enjoyed your recent stay with us and we look forward to seeing you the next time you are in Aberdeen. Thank you again, Jay; I hope you have a wonderful day!

10/10 Excellent

Ira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and great staff. Very helpful
Stayed 1 night in Feb 2024
Response from Lexi on 26 Feb 2024
Thank you, Ira, for leaving us 5/5 review through Expedia! Our staff always enjoys reading about our guests positive experiences with us! We hope to welcome you as our guest again, the next time you're in the Aberdeen area! Thank you again and have a great day!

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lyn Billiot on 25 Feb 2024
Thank you, Terri, for taking the time to leave us a review on hotels.com. I am happy to see that you enjoyed your overall stay with us, but am sorry to see that we did not manage to give you that perfect 10 stay. I hope that you will choose to stay with us the next time you are in the Aberdeen area so that we can give you an even better stay than your last. Thank you again, Terri; I hope you have a wonderful day!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Lexi on 23 Feb 2024
Thank you, Eric, for leaving us such a positive review based on your recent stay with us! We're so glad to read you enjoyed our hotel! We look forward to welcoming you as our guest again, the next time you're in the Aberdeen area. Thank you again, have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lexi on 19 Feb 2024
Thank you, Anonymous, for leaving a 10/10 review on our hotel! We're glad to see that you enjoyed our property! We hope to have you as our guest again, the next time you're in the Aberdeen area! Have a wonderful day!

8/10 Good

Lorriann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Lexi on 12 Feb 2024
Thank you, Lorriann, for sharing your positive feedback with us through Expedia! We're so glad to see you enjoyed your recent stay with us and look forward to welcoming you as our guest in the future. Have a wonderful day!

4/10 Poor

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Gun show in the conference room!
Unfortunately everything about my stay was tempered by the fact that there was a gun show in the conference area. I rounded a corner while taking a walk and was greeted by a table of assault rifles. Will never, ever stay there again. Will tell others not to stay there either.
Stayed 1 night in Feb 2024
Response from Lyn B on 10 Feb 2024
Thank you, Philip for taking the time to leave us a review on Hotels.com. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I would like to apologize that your recent stay with us was tempered by the gun show in the conference area. The Dakota Event Center is a business separate from our own and so we, unfortunately, do not get any say in what events they choose to host. I do hope that you will reconsider and choose to stay with us in the future. Thank you again, Philip; have a wonderful day.

10/10 Excellent

Zack

Stayed 1 night in Jan 2024
Response from Amanda - Front Desk on 6 Feb 2024
Thank you, Zack, for taking the time out of your day to fill out a survey through hotels.com I'm so glad to see you enjoyed your recent stay with us here at the Hampton Inn and Suites of Aberdeen SD. We hope to see you again have a great day!

10/10 Excellent

Gary

Stayed 3 nights in Feb 2024
Response from Amanda - Front Desk on 6 Feb 2024
Thank you, Gary, for filling out a survey through hotels.com. I'm so glad to see you enjoyed your recent stay with us. Thank you so much for a 10/10 we hope to see you again on your next trip to Aberdeen SD thanks again Gary and have a great day!

4/10 Poor

Bryan

Travelled with family
Liked: Cleanliness, staff & service
Room119 smelt like sewer, toilet flushing mechanically faulty, shower would not drain, shower spigot does not easily function. Otherwise convenient location.
Stayed 2 nights in Feb 2024
Response from Amanda - Front Desk on 6 Feb 2024
Thank you for your review through Expedia. I'm sorry to see you dealt with issues in your room during your stay, we hope you will give us another chance on your next trip to Aberdeen. Thank you again Bryan and have a great day!

10/10 Excellent

Patches

Stayed 1 night in Jan 2024
Response from Lyn B on 30 Jan 2024
Thank you, Patches, for taking the time to leave us a review on Hotels.com. I am so happy to see that you enjoyed your recent stay with us! I hope that you will choose to stay with us again the next time you are in the Aberdeen area. Thank you again, Patches; I hope you have a wonderful day!

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lyn B on 30 Jan 2024
Thank you, Stacy, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. I am so happy to see that you enjoyed your recent stay with us. I hope that you will choose to stay with us the next time you are in the Aberdeen area. Thank you again, Stacy; I hope you have a wonderful day!

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable Hotel! Quality you expect of Hampton!
Stayed 1 night in Jan 2024
Response from Masha on 18 Jan 2024
Thank you, Becky, for your five star review of our hotel. We are glad you enjoyed your stay with us! We hope to see you again the next time you are in Aberdeen! Have a lovely day!

8/10 Good

Jeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Heard good reviews about breakfast buffet and it was just so so. Only eggs and sausage for hot items.
Stayed 1 night in Jan 2024
Response from Lyn on 16 Jan 2024
Thank you, Jeri, for taking the time to leave us a review on hotels.com. I am sorry to see that you did not enjoy our complimentary hot breakfast. Our hot breakfast menu items change daily. I hope that you will choose to stay with us the next time you are in the Aberdeen area so that we can give you a better stay than your last. Thank you again, Jeri; I hope you have a wonderful day!

10/10 Excellent

Leslee

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda - Front Desk on 7 Jan 2024
Thank you, Leslee, for taking the time out of your day to fill out this survey through Expedia. I'm so glad to see you enjoyed your recent stay. we hope to see you again soon on your next trip to Aberdeen SD. Thanks again Leslee and have a great day!

8/10 Good

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and beds were comfortable. The breakfast had many options. The pool was closed, there was an option at neighboring hotel, but had to walk outside to get there. Pool was one of the main reason we choose this hotel.
Stayed 2 nights in Dec 2023
Response from Alexis on 26 Dec 2023
Thank you, Patty, for sharing your feedback with us. We're glad to hear that you found the rooms and beds comfortable, and enjoyed the variety of options available at breakfast. We apologize for any inconvenience caused by the pool being closed during your stay. We understand that this was one of the main reasons you chose our hotel, and we apologize for falling short of your expectations in this regard. We appreciate your understanding and hope that despite this setback, you had an overall pleasant stay with us. We hope to welcome you as our guest again in the future, so we are able to provide you with a much better experience than your last. Have a wonderful Holiday season!

10/10 Excellent

Deanna

Stayed 2 nights in Dec 2023
Response from Lyn B on 27 Dec 2023
Thank you, Deanna, for taking the time to leave us such a positive review on hotels.com. I am so happy to see that you enjoyed your recent stay with us! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Deanna. I hope you have a wonderful day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff ok in person. Rude over the phone when called to check reservation. Very unprofessional dress, sweatpants and sweatshirts. Can't tell if even works there other than sitting behind the desk. Hotels pool down for Holiday weekend. No notice on website or when called to check on reservation. PLUS we were able to use neighbor Hotels pool as that was the reason we got a hotel with pool for the kids to have fun. Beautiful room. Bed ok but not real comfortable. Hotel quite pretty.
Stayed 1 night in Dec 2023
Response from Alexis on 26 Dec 2023
Thank you, Anonymous, for taking the time to leave us a review through Hotels.com. We apologize for any inconvenience and disappointment you encountered during your stay. We understand the importance of professional and courteous customer service, both in person and over the phone, and we will address this issue with our staff to ensure better communication in the future. We apologize for any confusion regarding the pool closure during the holiday weekend. It is our responsibility to provide accurate information on our website as well as inform guests when they call to check their reservations. On a positive note, we're glad that you found your room beautiful. However, we regret that the bed did not meet your expectations in terms of comfort. Your feedback is valuable to us as it helps us improve our services. We hope to welcome you back as our guest again so we are able to provide you with a much better experience than your last. Have a wonderful Holiday season!

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexis on 22 Dec 2023
Thank you, Doug, for leaving us a 4/5 review through Expedia! It's always a pleasure to see when a guest has enjoyed their recent stay with us! We look forward to having you as our guest again, the next time you're in the Aberdeen area. Have a wonderful Holiday season!

6/10 Okay

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alexis on 22 Dec 2023
Thank you, Megan, for leaving us an Expedia review! We are glad to see you enjoyed most of your recent stay with us! We hope to welcome you as our guest again in the future, so we are able to provide you with a much better experience than your last! Thank you again and have a wonderful Holiday season!

2/10 Terrible

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis on 22 Dec 2023
Thank you, LeeAnn, for taking the time to leave us a review through Hotels.com. We were disappointed to read that your recent stay was not up to our normal Hampton standards. We hope to welcome you as our guest in the future, so we can provide you with a much better stay than your last. Thank you again and have a wonderful Holiday season!

8/10 Good

Kristen

Stayed 1 night in Dec 2023
Response from Alexis on 31 Dec 2023
Thank you, Kristen, for leaving us a review through Expedia! It's always a pleasure to see when a guest has enjoyed their recent stay with us! We look forward to welcoming you as our guest again, the next time you're in the Aberdeen area. Have a Happy New Year!

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Could be Better
The lady who checked me in was great. Upon waking I realized my bed around my head was covered with hair. Yet, I am bald. When I went down for breakfast and to leave I was the only person in the lobby. The gentleman at the counter never acknowledged me, although several times I walked right past him. When someone wakes at a hotel and the first person they encounter is a hotel employee, it is an opportunity to be part of a positive start to the morning.
Stayed 1 night in Nov 2023
Response from Lyn B on 5 Dec 2023
Thank you for taking the time to leave us a review on hotels.com. We greatly appreciate feedback from all of our guests. I am so sorry to see that your recent stay with us was not up to normal Hampton standards. I will speak with out head of housekeeping to ensure that this does not happen again. I hope that you will choose to stay with us the next time you are in the Aberdeen area so that we can give you a better stay than your last. Thank you again and have a wonderful day.

8/10 Good

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful breakfast both days. Room was very comfy, although the bed was a bit stiff for my liking. Bathroom shelving behind the door should be adjusted a bit so the door handle doesn't hit the shelf.
Stayed 2 nights in Nov 2023
Response from Alexis on 29 Nov 2023
Thank you, Chris, for taking the time to leave us a review through Expedia! It was a pleasure to read the positive comments about your recent stay with us! However, I would like to apologize for the discomfort you experienced with your bed. We hope to welcome you as our guest again, the next time you're in the Aberdeen area. Thank you again and have a wonderful day!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We had a large beautiful room, beds were very comfortable. The lobby was cozy and very friendly staff.
Stayed 1 night in Nov 2023
Response from Lyn B on 19 Nov 2023
Thank you, Michael, for taking the time to leave us a review on hotels.com. We greatly appreciate feedback from all of our guests. I am so happy to see that you enjoyed your stay with us so much! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Michael; I hope you have a wonderful day!

10/10 Excellent

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property
Stayed 1 night in Nov 2023
Response from Lyn B on 8 Nov 2023
Thank you, Chris, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and where we can improve. I am so happy to see that you enjoyed your recent stay with us; we enjoyed having you! I hope you will choose to stay with us the next time you are in the Aberdeen area. Thank you again, Chris; have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lyn on 5 Nov 2023
Thank you for taking the time to leave us a review on Hotels.com. I hope that you will choose to stay with us the next time you are in the Aberdeen area. Thank you again and have a wonderful day!

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barking in rooms. Hunting season
Stayed 1 night in Oct 2023
Response from Lyn B on 30 Oct 2023
Thank you, Brenda, for taking the time to leave us a review on Expedia. I am happy to see that you enjoyed your recent stay with us, however, I am sorry to see that there were barking dogs during your stay. We hope that you will choose to stay with us the next time you are in the Aberdeen area. Thank you again, Brenda; have a wonderful day!

8/10 Good

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lyn B on 30 Oct 2023
Thank you, Vicky, for taking the time to leave us a review on hotels.com. Were glad to see that you enjoyed your recent stay with us. We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Vicky; Have a wonderful day!

8/10 Good

Anita

Stayed 2 nights in Oct 2023
Response from Lexi on 21 Oct 2023
Thank you, Anita for leaving us a review through Hotels.com! We hope to welcome you as our guest again, the next time you visit the Aberdeen area! Have a great day!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lyn B on 19 Oct 2023
Thank you, Leslie, for taking the time to leave us a 10 out of 10 on hotels.com. We are so happy that you enjoyed your recent stay with us! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Leslie; I hope you have a wonderful day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anastasia was incredible and very accommodating.
Stayed 1 night in Oct 2023
Response from Lyn B on 14 Oct 2023
Thank you for taking the time to leave us such a wonderful review on hotels.com. We greatly appreciate feedback from all of our guests. I am so happy to see that you enjoyed your recent stay with us! I will be sure to let Anastasia know that she is doing a fantastic job. Thank you again and have a wonderful day!

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Lyn B on 18 Oct 2023
Thank you, Mark, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. I am so happy to see that you enjoyed your recent stay with us! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Mark; I hope you have a wonderful day!

10/10 Excellent

Mike, Cedar Rapids

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the room was clean. Nice steakhouse attached to the hotel. I would recommend this hotel
Stayed 1 night in Sep 2023
Response from Lyn on 20 Sept 2023
Thank you, Mike, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am happy to see that you enjoyed your recent stay with us! I am also happy to see that you were able to enjoy the steakhouse as well. We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Mike; I hope you have a wonderful day!

10/10 Excellent

Mistie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk clerk was so wonderful. She made myself and my little puppy feel very welcome. Top notch customer service. Super comfy and clean room. Definitely staying again!
Stayed 1 night in Sep 2023
Response from Lyn on 10 Sept 2023
Thank you Mistie for taking the time to leave us a review on Expedia. I am so happy to see that you enjoyed your recent stay with us and that we made you and your pup feel welcome! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Mistie; I hope you have a wonderful day!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lexi on 8 Sept 2023
Thank you, Scott, for leaving us a 10/10 review through Hotels.com! We're so thrilled to see how much you enjoyed your recent stay with us! We look forward to welcoming you as our guest again in the future! Have a great weekend, Scott!

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay,would stay again!
Stayed 1 night in Aug 2023
Response from Lyn on 4 Sept 2023
Thank you, Wanda, for taking the time to leave us a review on hotels.com. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am happy to see that you enjoyed your recent stay with us; we enjoyed having you! We look forward to seeing you the next time you are in Aberdeen. Thank you again, Wanda; have a wonderful day!

10/10 Excellent

JENNIFER

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Lyn on 4 Sept 2023
Thank you, Jennifer, for taking the time to leave us a review on Expedia. We greatly appreciate feedback from all of our guests. These reviews allow us to see what areas we excel in and what areas could use some improvement. I am happy to see that you enjoyed your recent stay with us; we enjoyed having you! We look forward to seeing you the next time you are in the Aberdeen area. Thank you again, Jennifer; I hope you have a wonderful day!

6/10 Okay

Derald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice for the price!
As hotels go, this one was very clean and the amenities we quite good - hot breakfasts were very tasty and staff were very friendly. My only complaint was that they put us in a room (224) where the toilet was didn’t flush without holding the handle down and the bolts were not tight so it rocked back and forth, and when I asked them to fix it, was completely ignored. The west facing door was also sticky and many guests were having trouble with it.
Stayed 2 nights in Aug 2023
Response from Lexi on 8 Sept 2023
Thank you, Derald, for taking the time to leave us a review based on your recent stay with us. Overall, we are glad to read you enjoyed most aspects of your recent stay. However, we would like to sincerely apologize for the maintenance issues you experienced during your stay with us. Our maintenance department has been made aware of these issues and will work to get them fixed properly. Thank you again and have a wonderful day!