AA.HH. El Castañal Hotels, San Juan Bautista

"Nice spot"

"The hotel is pleasant and conveniently located near the plaza and La Casa De Fierro. Luisa at the front desk was exceptionally friendly and accommodating breakfasteas delicious include with my room. However, our stay was somewhat hindered by another staff member who failed to provide water at the front desk; I had to request it from my room, only to be told to purchase water at the bar for 9 soles. It is unreasonable to expect guests to pay for water, as if I order to my room it should be provided free of charge. Our experience at the pool was also disappointing: our server took 40 minutes to prepare a pisco sour despite there being few guests, and he was handling a baby shower alone. Additionally, another staff member was distracted on the phone and forgot to bring me the bill. I provided my room number, 215, and was called at 10:30 p.m. while I was sleepy to sign the bill he had forgotten to bring, which was inconsiderate and disturbed my rest. Housekeeping was subpar; they failed to replace used soap, toilet paper, and towels. I had to personally give them the used items to receive replacements, which is unusual and suggests a lack of trust. I am uncertain who the director of operations food and beverage and housekeeping is, but we expect to receive the quality of service paid for and deserved. Elizabeth Agurto"

"Terrible service, hotel in bad condition, I booked for a week but have to leave next day to another hotel."

" Very nice and friendly staff. Breakfast is good, fresh juice and coffee. Every room has A/C and clean."

"Excellent breakfast and very nice and helpful staff."

"Excellent reception staff and kitchen staff. Fantastic breakfast. "

"I would very rarely write anything but positive reviews, but I can’t in good conscience do that here. Staff seemed in general to be disinterested in helping, and also didn’t seem to be able to navigate the computer booking system to find our booking. They also attempted to double charge us (twice) despite being shown receipts from hotels.com! In addition to this, when we requested a room away from the busy and loud main road outside (which prevented a good night’s sleep on our first night), we were shown to a room which stank of damp and had very obvious black mould on the walls. When we requested a cleaner room, we were treated with disdain. While cheap (and they did store our bags for us while we were on a 3 day tour in the Amazon) I could not in good faith recommend this accommodation."

"Yes, the breakfast was very fresh"

"The place was great, kind staff and the room was comfortable. The wifi and tv were great and the views were unmatched. "