On the beach, beach umbrellas, beach towels, beach bar
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Reviews of Las Palmas Luxury Villas

4 out of 5
Las Palmas Luxury Villas
Carretera a Playa Blanca Lote 5, Col. Playa Blanca, Zihuatanejo, GRO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 46 out of 57 reviews" "
Rating 8 - Good. 9 out of 57 reviews" "
Rating 6 - Okay. 0 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely is a resort better than it appears in the marketing materials, but that is the case with Las Palmas, truly a hidden gem.
Stayed 6 nights in Mar 2024

10/10 Excellent

john t

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was excellent!! We wanted a very quiet low key time in Zihuatenejo and that's exactly what we got. The property is beautiful with views and sunsets extraordinaire! The food at the one restaurant was exceptional. We will definetly be back
Stayed 8 nights in Mar 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was so very helpful. The food and the servers were also so very helpful. Special thanks to Francisco, Thomas and the rest of the staff. Beware of taxis. They over charge. Don't get in one without determining price.
Stayed 11 nights in Dec 2023

10/10 Excellent

Antonio

Stayed 3 nights in May 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrific stay at Las Palmas. The property is pretty far out of town so there are no crowds on the beach, in fact hardly anyone at all. Las Palmas was not fully booked the week we were there but I think it would still be relatively quiet and not crowded at the two pools or at the palapas on the beach even if it were. The Restaurant, Cantinita de Zihuatenajo was excellent. Fresh fish and produce with friendly and attentive service. If booking through Expedia, it tells you to contact at least 24 Hours in advance if you need late checkin. I tried several days in advance and didn’t hear which made me nervous. The night before departure, Carlos Lopez contacted us via what’s app and he was super helpful. He arranged airport transfer, stayed late to let us in and show us around and then booked a taxi into town later that week. Overall, we enjoyed our stay and would recommend this to someone looking for peace and quiet with good food and service.
Stayed 5 nights in Mar 2023

10/10 Excellent

Marion

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The only drawback is that the beach is not swimmable because of riptides. The property is 10 miles from the town of Zihuatanejo, so a taci to town is necessary for restaurants or shopping. Perfect “do-nothing” spot.
Stayed 5 nights in Feb 2023

10/10 Excellent

Cynthia, Montclair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach was impeccable and right in front of the property. on the pacific, so rough surf and had constant undertow because of the big rocks off shore creating current close to shore. close to tortoise sanctuary, eco park, airport (but not noisy). short cab ride into Zihua.
Stayed 7 nights in Feb 2023

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y excelentes instalaciones!!! Altamente recomendable 👍

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Villas from the beginning & the people that work there are so friendly & nice. A fruit/vegetable truck sometimes comes so you can get everything fresh!! We loved the privacy but the thing we loved the most was one of the waiters in the restaurant (Raymundo) he was an angel & made sure we had the best service & he’s honestly the reason we’ll be back soon! He cooks amazing food but our favorite was the flamed shrimps & the flamed bananas!! Overall our stay was exactly what we expected & we definitely recommend it.
Stayed 4 nights in Jan 2023

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our villa was wonderful. The staff was very accommodating and friendly. The beach and view is amazing. It is quiet and relaxing while being just a short and easy drive to all the activities in Zihuatanejo.
Stayed 7 nights in Jul 2022
Response from Carlos Lopez on 15 Aug 2022
We appreciate your comment as it allows and encourages us to continue working with our service standards, which allow us to have this type of comment, we hope to see you soon, Thank you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can't wait to go back.
This resort was everything we wanted. It was luxurious, quiet, relaxing, on the ocean, had a beach where it was possible to swim, had great food, and had amazing service. We will be back. The resort is composed of privately owned villas that are available for rental. There is a front desk with concierge service, daily maid service, a restaurant, and other hotel amenities. The villas are spacious, beautiful, well- equipped, and the furnishings are high-end. They have mini-split air conditioning and heating. All the villas face the ocean and have vernadas with tables and chaise lounges. The grounds are beautiful and beautifully maintained as are the two pools. The staff is attentive, friendly, polite, and go out of their way to be helpful. Finally, if you fly to Zihua-Ixtapa Airport, this is a very convenient resort. Even so, we did not experience any airport noise. Some caveats -- If your ideal vacation is the Cancun hotel strip and clubbing, this is not the place for you. Las Palmas is a place to go to decompress and relax. The second caveat is that if you have mobility problems, this may not be the place for you. This is not a high rise with elevators. There are steps and long walkways.
Stayed 3 nights in May 2022
Response from Carlos Lopez on 17 Jun 2022
Hello !! We thank you for the time you took to write this paragraph, and on behalf of all the Las Palmas staff, we thank you again as you encourage us to continue offering our service that you liked so much. We hope to see you soon so that we can offer you our service again.

10/10 Excellent

Barry

Stayed 6 nights in Feb 2022

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was absolutely perfect and gorgeous. I loved that it was close to the airport but just outside of the city. It made for a quiet and relaxing vacation. I loved that there is a big plunge pool right out on the patio and that the beach is just out of your villa. The restaurant at Las Palmas never disappointed. The food was absolutely delicious. If you dont feel like going into town and need a few things they can have whatever you need delivered. This place is the perfect get away.
Stayed 7 nights in Oct 2021
Response from Antonio on 11 Nov 2021
Buenas tardes Señora Samora: Thank you very much for your great review, we appreciate a lot when a guest leaves happy and when they share their experience with a positive review. We hope to have the chance host your vacation in the near future. Sincerely, Antonio Ochoa @ Villas and Rentals

10/10 Excellent

Janell, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and secluded with a beautiful ocean view!
Stayed 8 nights in Feb 2020
Response from Front Office on 11 Mar 2020
Ms. Janell Thank your for providing us this great review. We hope you had a wonderful stay. Sicerely, Las Palmas

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Beach
Villa and beach were beautiful. Have a bit of an ant problem.Would have been nice to have free coffee and water daily.
Stayed 6 nights in Feb 2020
Response from Front Office - Las Palmas Luxury Villas on 26 Feb 2020
Thank you for your comments and reviews. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Front Office Las Palmas on 23 Feb 2020
Gracias por su calificación. Aloha~

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well-kept, quiet but fun hotel with a great breakfast & amazing rooftop pool! Recommend the sushi for dinner, but not lunch or dinner in the restaurant
Stayed 2 nights in Jan 2020
Response from Las Palmas on 1 Feb 2020
Thank you

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Front Office on 22 Nov 2019
Buenos días Agradecemos mucho su review positivo. Es un gusto leer esta noticia, la compartiremos con el staff para reconocer lo que han hecho bien. Esperamos poder atenderlo pronto nuevamente. Siceramente, Antonio Ochoa Las Palmas Luxury Villas

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019
Response from Las Palmas Luxury Villas on 17 May 2019
Thank you for taking the time for your review, please let us know what to improve in order to give a better service because you are giving us a negative and anonymous review and we do not understand what was wrong.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation and Seclusion
If rest and relaxation are your goals, Las Palmas is the place. We were one of only a few other couples and families at the resort. The beach is beautiful and though the waves are big, the water is clear and warm and you can wade waist deep in the surf. The pool is stunning and clean and offers fantastic views of the ocean. We split our time between the pool, beach and the hammock in our private beachfront yard. We also really enjoyed our private plunge pool. I didn't notice whether room service was an option, so we brought as much beer, water and snacks as we had room for in our luggage and it came in handy. The service at the beach and poolside is great and beers were only 35 pesos. If you want a mixed drink though, like a Pina Colada, it will cost more like 130 pesos. The prices at the restaurant were a little steep, probably more than what you would pay at a mid to higher end American restaurant. Our breakfasts were about $50US and our dinners came closer to $100. That said, the food is great and the chef was very accommodating. Our room was beautiful and breezy, but the shutters and sliding doors left room for critters to make themselves at home. Would've been a very comfortable sleep on a modern and plush bed if it weren't for the unwanted guests. Housekeeping was thorough and came each day, replenishing towels and water each day. The service left nothing to be desired. Las Palmas is a treasure and we can't wait to plan our next trip here.
Stayed 4 nights in Apr 2019
Response from Antonio Ochoa. on 11 Apr 2019
We feel pleased for your beautiful review. This motivate us keep working hard to create memorable experiences to our guests. We look forward to welcome you back at Las Palmas. Kindest Regards, Las Palmas Luxury Villas

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing property, beautiful... Will return
Stayed 2 nights in Mar 2019
Response from Antonio Ochoa - Manager On Duty on 27 Mar 2019
Mr. Raymond Thank you very much for staying with us and for your great review. We look forward to welcome you back at Las Palmas. Do not miss our repetitive guest special deals. Kindest regards.

10/10 Excellent

RAO

Liked: Cleanliness, property conditions & facilities, room comfort
The condo was excellent--spacious, decor was impeccable and proximity to pools and beach fabulous! The location is close to the airport but NO airport noise, no hawkers of jewelry or stuff, very quiet and relaxing and beautiful. Wish the towels were ready and a bit more explanation (maybe written) about the location of things, menu at the restaurant, taxi costs, surrounding area sights etc. We didn't find the boogie boards until the next day--was it okay to use their coffee? just simple things/instructions would be nice--a brochure of the entire area too.
Stayed 3 nights in Aug 2018

10/10 Excellent

Tray, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly, attentive staff. Great facilities.
Stayed 5 nights in Jul 2018

10/10 Excellent

Carolyn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Quiet Resort
We stayed in a one bedroom villa with it's own plunge pool, private backyard with hammock, chairs to lounge in, small refrigerator and outside shower. The view every morning was spectacular. This resort is off the beaten path and approx. 20 minutes from town. It is very quiet. The restaurant was great but the dinner choices were quite limited. All of the staff were friendly and very helpful. We would definitely go back!
Stayed 7 nights in Feb 2018
Response from Las Palmas Family on 5 Mar 2018
Thank you very much for your comments, we hope to see you soon. Kindly regards

10/10 Excellent

Nancy, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting on the beach
The villas were very nice and great view of the ocean which was a few steps away. The complex only has about 30 villas-so it very quaint and comfortable. The interior of the villas are very nice and the grounds are beautiful. It is a remote location so you need to take a taxi or a car if u want to go into town. The restaurant on site is excellent so u really don't need to go anywhere but enjoy the surroundings.
Stayed 4 nights in Dec 2017
Response from Indira H. on 5 Jan 2018
Thank you Nancy for your comment! We hope see you back

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 3 nights in May 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Karina Yorlini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo, muy accesibles con los horarios, "si se puede con mucho gusto"
Stayed 2 nights in Oct 2023
Response from Carlos on 30 Oct 2023
Hola Buenas Tardes!!Le agradecemos de antemano el tiempo que se dio. en darnos su retroalimentacion, y esperamos poder atenderlo nuevamente aqui en su casa Las Palmas Luxury Villas. Hasta Pronto.

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es espectacular. El diseño de las habitaciones, la belleza de la playa, la atención del personal, todos inmejorables. Hay que considerar que el lugar está alejado de tiendas y servicios. Si bien el restaurante en la propiedad da una atención excepcional, el acceso a tiendas/otros restaurantes es limitado. Uno de los mejores lugares que he visitado para escapar de la ciudad y tener un momento tranquilo. Excepcional.
Stayed 3 nights in Mar 2023

10/10 Excellent

Hugo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Incleible. Comodidad y estancia segura
Incleible. Comodidad y estancia segura
Stayed 2 nights in Dec 2022

10/10 Excellent

Hugo

Liked: Cleanliness, room comfort
Excelente hotel. Comodidad, privacidad
Excelente hotel. Comodidad, privacidad, rica comida, limpieza, artículos personajes agregados
Stayed 2 nights in Feb 2022
Response from Las Palmas Luxury Villas. on 8 Apr 2022
Muchas Gracias por sus comentarios, nos ayuda mucho a seguir mejorando. Nos alegra que hayan disfrutado. Los esperamos pronto.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar, frente al mar, tranquilo. y el restaurante tiene buena comida.
Stayed 5 nights in Jul 2021
Response from Antonio on 30 Jul 2021
Muchas gracias por otorgarnos la mas alta calificación. Esperamos poder atenderlo nuevamente pronto. Estamos a sus órdenes.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar muy agradable e ideal para descansar, el personal en general es muy atento. Gracias!
Stayed 3 nights in Jul 2021
Response from Antonio on 30 Jul 2021
Gracias por otorgarnos la mas alta calificación. Esperamos poder atenderlo pronto nuevamente. Estamos a sus órdenes.

8/10 Good

gustavo

Travelled with family
Liked: Cleanliness, room comfort
increible
un super lugar muy limpio el trato muy bueno y las instalaciones de primera, quedamos muy contentos con todo a pesar de que un dia se fue la luz en la noche, felicidades por el lugar
Stayed 3 nights in Jun 2021
Response from Antonio on 15 Jun 2021
Gracias Señor Gustavo por otorgarnos una buena calificación y un comentario positivo, esto sin duda nos ayuda a recomendarnos. Agradecemos mucho su visita y estamos a sus órdenes cuando guste. Saludos cordiales.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es único en comodidad, ubicación. Tiene algunas limitantes respecto del servicio en el restaurante.
Stayed 6 nights in Apr 2021
Response from Antonio / Villas and Rentals. on 20 Apr 2021
Gracias por su comentario, apreciamos la alta puntuación que nos otorga y sobre todo la retroalimentación que nos brinda sobre el servicio del restaurante. Esperamos tener el placer de poder volver a atenderlo pronto.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Precioso lugar, excelente playa, segura y sin gente; buena atención, las villas en buen estado, la vista de las villas maravillosa, albercas en buen estado. Solo falta comunicación entre el administrador del condominio y el que renta.
Stayed 7 nights in Apr 2021
Response from Antonio on 12 Apr 2021
Gracias por su visita, tomaremos en cuenta sus comentarios.

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, room comfort
Muy buena experiencia
Lugar hermoso muy familiar y tranquilo que era lo que buscabamos, la villa muy linda, limpia todo el tiempo, y la comida deliciosa y muy buena atención de parte del personal
Stayed 4 nights in Apr 2021
Response from Antonio on 15 Apr 2021
Buenas tardes Sra. Judith, gracias por su positivo y valioso review. Su comentario nos motiva a seguir esforzándonos para continuar mejorando. En nombre de todo el equipo deseamos tener pronto la oportunidad de volverle a servir, fue un honor poder hacerlo. Estamos a sus órdenes.

10/10 Excellent

Martina

Liked: Cleanliness, room comfort
Fue una estancia maravillosa . Nos encantó el lugar. El personal muy amable el restaurante rico. Seguro vamos a regresar
Stayed 5 nights in Feb 2021
Response from Antonio on 2 Mar 2021
Muchas gracias por otorgarnos la calificación mas alta, en nombre del equipo agradecemos profundamente su review positivo. Esperamos poder atenderlos pronto nuevamente.

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo
Fueron unos dias relajantes, todos muy atentos y muy limpio.
Stayed 3 nights in Feb 2021
Response from Antonio on 11 Feb 2021
Buenos días Valeria Gracias por otorgarnos la calificación más alta. Agradecemos su visita y esperamos verla pronto nuevamente. Estamos a sus órdenes. Front Office Las Palmas Luxury Villas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Increíble experiencia , hermoso lugar
Stayed 2 nights in Dec 2020
Response from Antonio. on 4 Jan 2021
En nombre de todo el staff agradezco su comentario positivo y gracias por brindarnos la mas alta calificación. Los esperamos de vuelta pronto.

10/10 Excellent

Rodrigo, CDMX

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, y servicio de todos el personal. La calidad de alimentos es muy buena.
Stayed 7 nights in Oct 2020
Response from Front Office on 11 Oct 2020
Buenos días Sr. Rodrigo Estamos muy agradecido con su visita y también con su excelente review. Las Palmas es su casa y nos dará mucho gusto poder atenderlo nuevamente. Sinceramente, Antonio Ochoa Front Office

10/10 Excellent

JF, Queretaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bonito y cómodo en pareja. Ofrece un buen desayuno y muy buenas instalaciones en el cuarto y comunes.
Stayed 3 nights in Sep 2020
Response from Antonio de Recepción on 30 Sept 2020
Buenos días En nombre del staff quiero agradecer el excelente review que nos ha dado. Estamos a sus ordenes.

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las toallas de manos del baño principal estaban gastadas, también el trapo para secar los trastes
Stayed 4 nights in Aug 2020
Response from Front Office on 31 Aug 2020
Gracias por sus comentarios, vamos a cuidar mas esos detalles.

10/10 Excellent

Luis Ángel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad y paz
Fue muy buena la experencia en general la villa esta super , la alberca , vista y playa mucha tranquilidad
Stayed 5 nights in Jan 2020
Response from Front Office on 14 Jan 2020
Buenos días Sr. Luis Ángel. Agradecemos que nos haya brindado la puntuación mas alta. Esperamos volver a atenderlo en el futuro. Quedamos a sus órdenes. Las Palmas Luxury Villas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Front Office / Las Palmas Luxury Villas on 12 Dec 2019
Muchas gracias por otorgarnos la calificación mas alta. Agradecemos su visita y esperamos poder tener el gusto de servirle pronto nuevamente. Siceramente, Las Palmas Luxury Villas

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Front Office on 22 Nov 2019
Buenos días Sr. Armando Agradecemos mucho su review positivo. ´ Compartiremos con nuestro staff estas buenas noticias. Esperamos tener el gusto de poder atenderlo nuevamente algún día. Estamos a sus órdenes. atentamente, Antonio Ochoa Las Palmas Luxury Villas

4/10 Poor

DAED

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Esta fue mi 2da visita al estableciemiento, me encanta la zona y el lugar. Lamentablemente esta vez mi experinecia no fue la mejor, mi check inn se retraso por viajar con mascota (en ningun lugar de expedia o del hotel se pregunta si viajas con mascota, solo se indica que el establecimiento es pet friendly) , no estaba lista la habitacion. tardo 1.5hrs aprox, amablemente nos invitaron bebidas al rest. La habitacion fue de muy mal estado: No agua caliente, no servia el jacuzzi de la habitacion, no servia la cladera del jacuzzi, no servia la luz del jacuzzi, el internet dejo de funcionar, el sistema Sky de TV no sirvio, las puertas corredizas de cristal de la terraza se descompuso. Todo trataron de arreglar pero tomo mucho tiempo e idas y vueltas al lobby para reportar las molestias, al final quedo sin funcionar el agua, el sky, la luz y la ventana. Todavia al hacer el check out se me indico un cobro de lavado de sabanas extra (en adicion a la cuota cobrada del establecimiento por concepto de hospedarse con mascota) por descuido de mi mascota, no importa la cantidad sino la sensibilidad de no tomar en cuenta todos los pormenores que se tuvieron duante mi estancia y de haber podido mejorar la experiencia al cliente. Al final todo se cobro cmo si todo hubiera sido conforme a la expecttativa del costo y a lo esperado.
Stayed 2 nights in Sep 2019
Response from Las Palmas Luxury Villas on 2 Oct 2019
Estimado huésped, le agradecemos que comparta su experiencia con nosotros y con el resto de usuarios, pero nos vemos en la obligación de ofrecer también nuestro punto de vista. En todos nuestros canales de comunicación especificamos que se aceptan mascotas bajo petición. No todas nuestras villas están adaptadas para este fin, razón por la que tuvimos que demorarnos en preparar otra villa. Como usted indica, amablemente le invitamos a pasar a nuestro restaurante para disfrutar unas bebidas de cortesía mientras nuestro equipo realizaba su trabajo. Por otro lado, lamentamos profundamente todos los inconvenientes que describe, pero el mal tiempo de esta época del año ha afectado a las comunicaciones. En cualquier caso, nos hemos ocupado de resolver todos los problemas de forma satisfactoria durante su estancia: recuperamos la conectividad del WiFi, resolvimos el problema de las puertas -ocasionados por un mal uso- y nos ocupamos también de la temperatura de la alberca. Tenga en cuenta, además, que una alberca no es un jacuzzi, por lo que no puede superar determinadas temperaturas establecidas por ley, de acuerdo a la normativa de salubridad. Aun así, debido a los problemas de la luz, el agua caliente en el baño y las puertas, le ofrecimos un cambio de villa. Sin embargo, no quiso. Sentimos que no se haya llevado la mejor impresión sobre nuestro hotel, pero nos hemos visto obligados a efectuar el cobro extra por las sábanas, después de que su mascota hiciera sus necesidades en diversos puntos de la villa, incluida la cama. En el momento en el que se le ofrece traer a su perro a nuestras instalaciones, se le informa de que no está permitido que se suban al mobiliario y, por supuesto, también se advierte de que los gastos extra por posibles desperfectos deben estar cubiertos por los dueños. Reciba un cordial saludo, Las Palmas Luxury Villas

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar. Tranquilo y con poca gente.
Stayed 3 nights in Apr 2019
Response from Antonio Ochoa. on 2 May 2019
Muchas gracias por su review Sr. Campos. Esperamos poder atenderlo nuevamente. Estamos a sus órdenes. Las Palmas Luxury Villas

8/10 Good

Andy

Liked: Staff & service, property conditions & facilities, room comfort
El servicio es muy malo , aunque la gente es muy amable . Las habitaciones sienen cierros detalles de falta de limpieza
Stayed 3 nights in Apr 2018
Response from Front Desk on 7 May 2018
Muchas Gracias por sus comentarios, hemos puesto atención a los detalles, esperamos verle de vuelta para que pueda comprobar nuestro servicio.