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Reviews of Best Western Zachary Inn

2.5 out of 5
Best Western Zachary Inn
4030 Highway 19, Zachary, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 205 out of 460 reviews" "
Rating 8 - Good. 130 out of 460 reviews" "
Rating 6 - Okay. 58 out of 460 reviews" "
Rating 4 - Poor. 30 out of 460 reviews" "
Rating 2 - Terrible. 37 out of 460 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied!
Stayed 1 night in Apr 2024

10/10 Excellent

Doss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Scotty

Business traveller
Disliked: Cleanliness, property conditions & facilities
At least 10 roaches were found in the room. Couldn’t sleep due to roaches. Left early the next morning.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Johnathan R, meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jo on 26 Mar 2024
Johnathan, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Stacie

Stayed 1 night in Feb 2024
Response from jo on 26 Mar 2024
Stacie, thank you for staying with and providing feedback about your stay.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head was terrible
Stayed 1 night in Feb 2024
Response from jo on 19 Feb 2024
Bradley, thank you for staying with us and providing feedback about your stay. We apologize for the shower head.

10/10 Excellent

Daphne

Stayed 1 night in Jan 2024
Response from jo on 19 Feb 2024
Daphne, thank you for staying with us and providing feedback about your stay.

2/10 Terrible

Natasha

Stayed 1 night in Jan 2024
Response from Bianca on 7 Feb 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Rebecca

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to bring our pet, and had a nice area to let her do her business.
Stayed 4 nights in Dec 2023
Response from jo on 19 Feb 2024
Rebecca, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Linda

Stayed 4 nights in Nov 2023
Response from jo on 19 Feb 2024
Linda, thank you for staying with us and providing feedback about your stay.

8/10 Good

Camryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and quiet. It’s in a very convenient location. Quick and easy drive to baton rouge or tiger stadium.
Stayed 1 night in Nov 2023
Response from jo on 11 Dec 2023
Camryn,Paige, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Polly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast meats could be better, that is only complaint! Everything else was exceptional
Stayed 2 nights in Nov 2023
Response from jo on 11 Dec 2023
Paige, thank you for staying with us and providing feedback about your stay.

8/10 Good

Paige

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. It was convenient to eating and places to shop.
Stayed 1 night in Nov 2023
Response from jo on 11 Dec 2023
Paige, thank you for staying with us and providing feedback about your stay.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!
First impressions are everything and this started off so terribly, that it was not possible to leave on a positive note. The wait for check-in took nearly 30 minutes - despite everyone having advanced reservations. I believe the first group somehow lost their room and was transferred to another property. The second group refused to stay in there room, after checking in, because of uncleanliness and roaches. Our check-in process uncovered that the desk agent checked someone else into our room. We had no documentation to sign and were just given a room, with no explanation of amenities of the property (there weren't any). It took about 10+ minutes to sort it all out with the current desk agent under the impression we had already checked in per the system. Also - it was very late at night 0100hrs and the last thing I wanted to do was wait due to very obvious poor management and poor training of personnel. When it was time to check out in the AM, much to my surprise (sarcasm), there was a line to check out so we just dropped our keys and left without interacting with any desk agent because I did not want to wait another 30 minutes in that lobby. We saw no roaches, but there was also questionable illegal activity likely occurring near the side exit/entrance. I am absolutely astounded this property has good reviews and cannot fathom how anyone would be able to enjoy their stay here.
Stayed 1 night in Nov 2023
Response from Bianca on 29 Nov 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Terry

Ok hotel
Hotel is a little worn ,but fairly clean. Beds are ok. Breakfast was edible, but it outstanding. Server at breakfast was very nice. Nothing too bad and nothing too great.
Stayed 1 night in Nov 2023
Response from jo on 11 Dec 2023
Terry,Paige, thank you for staying with us and providing feedback about your stay.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never return and suggest people stay away from this poorly managed facility. The room smelled, the service was non-existent, and that was our first and last time staying there. The facility was non smoking yet the hallway smelled like something other than cigarette smoke. Families and small children are at risk from this lack of policy enforcement.
Stayed 1 night in Nov 2023
Response from jo on 14 Nov 2023
Hi Andrew,Thank you for taking the time to give us feedback about your stay with us. We apologize for the inconvenience you encountered during your stay. Our hotel is not completely smoke free, we do have 3 smoking rooms on our 2nd floor at the end of the hallway. When our staff is told of smelling anything other than cigarette smoke, we do notify the Zachary Police department to come out and locate where it is coming from and have those guest removed. We do take the security of our hotel seriously and any complaints that we receive. Again, I would like to apologize.

2/10 Terrible

chatseny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches and lots of them
Stayed 1 night in Nov 2023
Response from jo on 14 Nov 2023
Chatseny, thank you for staying with us and providing us with feedback.

8/10 Good

Julie

Stayed 3 nights in Oct 2023
Response from jo on 14 Nov 2023
Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the breakfast room was exceptional! Very friendly and helpful!
Stayed 3 nights in Oct 2023
Response from jo on 14 Nov 2023
Sue,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jo on 14 Nov 2023
Matthew,Thank you for staying with us and providing us with feedback about your stay.

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Went in to shower and turned it on and it started spraying water everywhere. The shower hose was broken
Stayed 1 night in Oct 2023
Response from jo on 14 Nov 2023
Richard,Thank you for staying with us and providing us with feedback about your stay. We apologize for the inconvenience. I hope our prompt response was satisfactory.

2/10 Terrible

charles

Disliked: Cleanliness, amenities, property conditions & facilities
Smelled damp,wet, amd noldy throughout the building. The room's ac was dod npt work. Overall, a terrible place fpr the money.
Stayed 1 night in Oct 2023
Response from jo on 14 Nov 2023
Charles,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and the hotel was clean.
Stayed 2 nights in Oct 2023
Response from jo on 14 Nov 2023
Brenda,Thank you for staying with us and providing us with feedback about your stay.

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from jo on 14 Nov 2023
Scott,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Gary

Liked: Amenities, property conditions & facilities
The desk clerk was phenomenal!
Stayed 1 night in Oct 2023
Response from jo on 14 Nov 2023
Gary,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

MELISSA, Sugar Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a comfortable nights stay before visiting our son. It was nice and quiet. The hotel staff was very helpful with a couple of easily solvable issues.
Stayed 1 night in Oct 2023
Response from jo on 14 Oct 2023
Melissa, thank you for staying with us and providing feedback about your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from jo on 14 Oct 2023
Thank you for staying with us and providing feedback about your stay.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was very slow. Needs to be upgraded. TV did not have the SEC network. Was a college football Saturday and this channel is a must for this SEC football fan. Will return if this is added to the the direct tv.
Stayed 2 nights in Sep 2023
Response from jo on 14 Oct 2023
Brian, thank you for staying with us and providing feedback about your stay. We will use your feedback to better serve our guest.

8/10 Good

RUDRIK, Moreleta Park

Business traveller
Liked: Amenities
Frienly and efficient check-in. Property is a bit old and needs some maintenance. Not much in the are.
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
Rudrik, thank you for staying with us and providing feedback about your stay.

8/10 Good

DeErrika

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
DeErrika, thank you for staying with us and providing feedback about your stay.

4/10 Poor

EMILY, SILSBEE

Stayed 2 nights in Sep 2023
Response from jo on 14 Oct 2023
Emily, thank you for staying with us and providing feedback about your stay. We apologize for any inconvenience you may have encountered during your stay. Please feel free to reach me at the hotel to let me know what we could have done better.Johnny Offord

8/10 Good

Maurita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
We stopped here overnight and got up to a great breakfast. We had a problem with one of our rooms, and it was corrected quickly. The staff was friendly and very helpful. Would stay here again!
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
Maurita, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Sep 2023
Response from jo on 14 Oct 2023
Ashley, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Willie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
Willie, thank you for staying with us and providing feedback about your stay.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was effortless and the staff was very courteous. I would stay at this facility again.
Stayed 1 night in Sep 2023
Response from jo on 14 Oct 2023
Deborah, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and reasonably priced. Major decision for my selection was that pets are allowed!
Stayed 1 night in Aug 2023
Response from jo on 14 Oct 2023
John, thank you for staying with us and providing feedback about your stay.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from jo on 14 Oct 2023
Larry, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Quentin

Stayed 1 night in Jul 2023
Response from jo on 29 Jul 2023
Quentin, thank you for staying with us and providing feedback about your stay.

4/10 Poor

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly.
Stayed 2 nights in Jul 2023
Response from jo on 29 Jul 2023
Stephen, thank you for staying with us and providing feedback.

2/10 Terrible

Brandon

Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Stayed 2 nights in Jun 2023
Response from Heather Domingue on 3 Jul 2023
Kelly,Thank you so much for your positive feedback! We're glad to have you as our guest and to see that you enjoyed our hotel. It makes us incredibly happy to know that we exceeded your expectations. We'll continue working hard to provide you with excellent experience. We hope to see you again in the near future. And it was my pleasure to help assist you.Hotel Operations Manager

8/10 Good

Loreal

Stayed 1 night in Jun 2023
Response from Heather Domingue on 26 Jun 2023
Thank you so much for your positive feedback! We're glad to have you as our guest and to see that you enjoyed our hotel. It makes us incredibly happy to know that we exceeded your expectations. We'll continue working hard to provide you with excellent experience. We hope to see you again in the near future. And it was my pleasure to help assist you.Hotel Operations Manager

6/10 Okay

Rae

Stayed 1 night in Jun 2023
Response from Heather Domingue/Hotel Operations Manager on 10 Jun 2023
Rae,I apologize on behalf of everyone at the Best Western Zachary Inn Hotel. Please know that you situation in no exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Heather Domingue/Hotel Operations Manager on 10 Jun 2023
Jerome,Thank you so much for taking the time to fill out are review! Our team here at Best Western Zachary Inn loves to know that our guests are happy. We're glad that you had an amazing experience. We are always trying our best to make your experience memorable, and we're glad that we've achieved it! It was our pleasure to have you hear as our guest and we hope you'll come back and see us again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in May 2023
Response from jo on 31 May 2023
Anonymous, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a work stay for a short term outage. The hotel was clean, there was housekeeping every day, the continental breakfast was satisfactory [it was set up eary and alternated on a daily and weekly rotation]. There is a pool and a washer and dryer. There are not a lot of bells and whistles here, but staff is wondeful, the rooms are very clean and spacious, and there are restaurants and a grocery in close proximity. I would definitively stay here again.
Stayed 8 nights in Apr 2023
Response from jo on 28 May 2023
Christina,Thank you for staying with us and providing feedback about your stay. It was a pleasure to have you at our hotel. We look forward to you coming to town again.

10/10 Excellent

Allison

Stayed 1 night in Apr 2023
Response from jo on 28 May 2023
Allison,Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from Johnny Offord Jr./General Manager on 2 May 2023
Dear Chris,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.