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Reviews of Hotel Spa Hacienda Baruk

4 out of 5
Hotel Spa Hacienda Baruk
Blvd. Héroes de Chapultepec No. 801, Col. La Escondida, Zacatecas, ZAC

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 979 reviews" "
Rating 8 - Good. 308 out of 979 reviews" "
Rating 6 - Okay. 166 out of 979 reviews" "
Rating 4 - Poor. 78 out of 979 reviews" "
Rating 2 - Terrible. 51 out of 979 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Business traveller
Nice place
Stayed 1 night in May 2024

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean the only thing was the shower would drain real slow so I had to take a fast shower.
Stayed 1 night in Mar 2024

8/10 Good

EVANGELINA

Stayed 1 night in Mar 2024

10/10 Excellent

jaime alejandro vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet. Their food options were delicious.
Stayed 2 nights in Dec 2023
Response from Srta on 3 Jan 2024
Muchas gracias por compartirnos su experiencia, le comento que no hay nada más gratificante para la Familia Baruk que un huésped se vaya contento, como es su caso, pues eso significa que estamos haciendo un buen trabajo para lograr su satisfacción.Agradecimos su preferencia y con mucho gusto los estaremos esperando en su próxima visita a Zacatecas.

10/10 Excellent

marianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómoda habitación y todo muy limpio. Muy buen servicio!
Stayed 1 night in Dec 2023

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 14 nights in Nov 2023

10/10 Excellent

Victor

Stayed 1 night in Sep 2023

8/10 Good

Leopoldo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean and very affordable.
Stayed 1 night in Jul 2023

2/10 Terrible

Nataly

Stayed 1 night in Jul 2023

6/10 Okay

James

Stayed 1 night in May 2023

2/10 Terrible

Kara, Brentwood bay

Travelled with pets
Disliked: Staff & service
I arrived exhausted and excited to stay in the spa resort only to find out upon arrival that they would not accept my 5 pound Registered emotional support educated dog . Zero possibility 😕 the front desk lady said no hotel in the state of xmzscatecas would accept a dog , I told her she was worng and I left , and found a hotel that did !! Will never reccomend nor stay at any location
Response from Cordially Baruk Hotels on 5 Apr 2023
Appreciable: KaraThank you very much for sending us your comments. I am so sorry for the inconvenience we have had. You can be sure that you have already shared your comments with the heads of the corresponding departments, who have taken the necessary measures to avoid inconveniences like these to our guests. We regret that we cannot accommodate pets.We hope that at some later time you will give us the opportunity to receive you again and to be able to change the impression that you unfortunately experienced on this occasion. Kind regards,

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closed to the airport
Stayed 1 night in Mar 2023
Response from Cordially Baruk Hotels on 28 Mar 2023
Thank you for your visit, it is a pleasure serving you.

8/10 Good

Ted

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice big fancy hotel. Comfy rooms and beds. Easy parking. Beautiful gardens.
Stayed 1 night in Mar 2023
Response from Cordialmente Hoteles Baruk on 16 Mar 2023
Thank you for your visit it is a pleasure to serve you

4/10 Poor

peter

Stayed 1 night in Jan 2023
Response from Cordialmente Hoteles Baruk on 11 Mar 2023
Gracias por su visita es un placer ate derle.

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. The staff were extremely kind & helpful. Looking forward to our next stay!
Stayed 1 night in Jan 2023
Response from Cordially Baruk Hotels on 13 Feb 2023
Thank you for your visit, it is a pleasure to serve you.

2/10 Terrible

Norma

Stayed 1 night in Dec 2022
Response from Cordialmente Hoteles Baruk on 28 Dec 2022
Apreciable: Norma nos gustaría que nos compartiera sus comentarios para nuestra mejora continua

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene servicio de Spa, gimnasio y alberca.
Stayed 1 night in Oct 2022
Response from Cordialmente Hoteles Baruk on 19 Oct 2022
Estimado huésped, Agradezco el tiempo tomado en sus comentarios, es grato para mi saber que disfruto de su estancia con nosotros, esperamos verle nuevamente. Reciba un cordial saludo.

10/10 Excellent

artemio, houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Gerald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room classic Spanish style
Stayed 1 night in Aug 2022
Response from Cordialmente Hoteles Baruk on 25 Aug 2022
Apreciable. GeraldGracias por su vista es un placer atenderle.

8/10 Good

Vanesa

Liked: Cleanliness, staff & service
The pool was not working but the staff was friendly.
Stayed 1 night in Jun 2022
Response from Cordially Baruk Hotels on 27 Jun 2022
Appreciable: Vanesa We appreciate your visit, it is a pleasure to serve you.

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Cordialmente Hoteles Baruk on 9 Mar 2022
Gracias por su visita es un placer atenderle.

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Cordialmente Hoteles Baruk on 19 Jan 2022
Estimada: Alma agradecemos su visita, es un placer atenderle.

8/10 Good

KISUNG, El Paso

Stayed 1 night in Dec 2021

10/10 Excellent

Agustin J.

Stayed 1 night in Dec 2021
Response from Cordialmente Hoteles Baruk on 24 Dec 2021
Gracias por su visita estimado: Agustín es un placer atenderle.

8/10 Good

JOSUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good food
Stayed 1 night in Nov 2021
Response from Cordialmente Hoteles Baruk on 9 Dec 2021
Gracias por su visita estimado Josue.

6/10 Okay

Scotty

Stayed 1 night in Dec 2021
Response from Cordialmente Hoteles Baruk on 9 Dec 2021
Estimado: Scotty nos gustaría ver sus comentarios para mejorar los aspectos por los cuales no obtuvimos buen puntaje por lo que respecta su opinión.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Vacation in Zaxatexas
Very nice hotel, we like the close to the mall and a short distance (10min) from downtown by taxi
Stayed 5 nights in Oct 2021
Response from Cordially Baruk Hotels on 12 Oct 2021
Dear: Leon Thank you for your preference

2/10 Terrible

Guadalupe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El servicio de la recepción pesimo me hicieron pasar muy mal tiempo. Xk segun mi reservacion era para solo 2 dias ... cuando en realidad era par 6 dias....
Stayed 2 nights in Sep 2021
Response from Cordialmente Hoteles Baruk on 8 Oct 2021
Apreciable: Guadalupe gracias por compartirnos sus comentarios, lamento el inconveniente que nos relata, esperemos nos de nuevamente oportunidad de atenderle, para cambiar esta impresión que desafortunadamente experimento en esta ocasión.

2/10 Terrible

Guadalupe

Stayed 4 nights in Sep 2021

10/10 Excellent

Minerva

Stayed 1 night in Aug 2021

10/10 Excellent

Monica

Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They took a long time for checking in
Stayed 1 night in Jul 2021
Response from Cordialmente Hoteles Baruk on 21 Aug 2021
Dear guest, we regret the inconveniences caused, I hope you give us the opportunity to serve you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not ever again
Hold and run down, food also looked bad not worth the time of the money go some where else
Stayed 4 nights in Jul 2021

6/10 Okay

Arely

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was nice since they are remos
Stayed 4 nights in Jul 2021

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Cordialmente Hoteles Baruk on 28 Jun 2021
Gracias por darnos la oportunidad de atenderle.

4/10 Poor

george

Liked: Cleanliness, room comfort
mixed feelings
If you are a light sleeper, don't stay here. Trains passed a hundred feet from our hotel window that woke us up every time. There were annoying flies in the room and insufficient outlets for lamps and devices. The staff were friendly but you had to remind them and they never really went out of the way. It is a classic hotel with many staff, but they seem to be resting on their laurels. Only the restaurant was the very best.
Stayed 2 nights in Jun 2021
Response from HOTELES BARUK on 21 Jun 2021
Dear: george We appreciate your valuable time, to share your experience, we regret the inconvenience caused, we will pass your comments to the appropriate departments to solve them. We hope to give us another opportunity to attend to you, in order to meet your expectations Best regards! .

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk the service is bat
Stayed 1 night in Jun 2021
Response from HOTELES BARUK on 21 Jun 2021
Dear; guest thank you for choosing Baruk Hotels, we will take into account your comments Best regards! .

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio calidad
Stayed 2 nights in Jun 2021
Response from HOTELES BARUK on 17 Jun 2021
Gracias por su preferencia apreciable Daniel.

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from HOTELES BARUK on 17 Jun 2021
Gracias por su preferencia apreciable Olga.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y tranquilo.
Stayed 1 night in May 2021
Response from Cordialmente Hoteles Baruk on 5 Jun 2021
Gracias por elegir hoteles Baruk

10/10 Excellent

samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente property 😁
Stayed 7 nights in May 2021
Response from Cordialmente Hoteles Baruk on 31 May 2021
Gracias por elegir Hoteles Baruk

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service was excellent- Is a 10 min drive to downtown but it wasn’t an issue.
Stayed 3 nights in May 2021
Response from HOTELES BARUK on 24 May 2021
Thank you for choosing Baruk Hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities are good, i marked them down because the pool was closed and we were only informed after completing the booking.
Stayed 1 night in May 2021
Response from Cordialmente Hoteles Baruk on 14 May 2021
Gracias por elegir Hoteles Baruk, es un placer servirle.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great experience, hoping coming back soon
Stayed 3 nights in Apr 2021
Response from Cordialmente Hoteles Baruk on 2 May 2021
It is a pleasure to serve you, we await you with open arms in this your home

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
You can hear a lot of outside noise in the rooms making it difficult to sleep.
Stayed 3 nights in Apr 2021
Response from HOTELES BARUK on 12 Apr 2021
Good afternoon estimated Thank you for sharing your comments, they are very important to us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice clean place to stay over a weekend any longer than that, it becomes unpleasant due to the wear and tear of the facility in needs attention specially on the bathroom area, water dint drain while taking a shower, it happened all three times that I stayed there, don’t get me wrong fabulous cleaning ladies, awful front desk staff
Stayed 3 nights in Apr 2021
Response from HOTELES BARUK on 10 Apr 2021
We appreciate your comments, they are very important to us, we will work on it, thank you for choosing baruk hotels

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby staff pretty slow during check in and check out
Stayed 1 night in Mar 2021
Response from HOTELES BARUK on 31 Mar 2021
Thank you for your comments, we will review to find a solution