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Reviews of Comfort Inn Woodstock Shenandoah

2.5 out of 5
Comfort Inn Woodstock Shenandoah
1011 Motel Dr, Woodstock, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 444 out of 809 reviews" "
Rating 8 - Good. 253 out of 809 reviews" "
Rating 6 - Okay. 67 out of 809 reviews" "
Rating 4 - Poor. 23 out of 809 reviews" "
Rating 2 - Terrible. 22 out of 809 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Disliked: Cleanliness
It was very convenient to get off and on the highway. There were many fast food options near the hotel. Unfortunately, there were a lot of crumbs on the carpet next to the bed.
Stayed 1 night in May 2024
Response from Sarah Holliday on 21 May 2024
Thank you for taking the time to rate your stay with us. I apologize for the crumbs on the floor. We appreciate your feedback and us it to improve our service.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah Holliday on 21 May 2024
Thank you for taking the time to rate your stay with us. We strive to provide an excellent experience for our guests.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in May 2024
Response from Sarah Holliday on 13 May 2024
Thank you for taking the time to rate your stay with us. We appreciate your kind comments. Please stay again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah Holliday on 5 May 2024
Thank you for taking the time to rate your stay with us. Please visit again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 5 May 2024
Thank you for taking the time to give us an excellent rating for your stay with us. We appreciate your feedback.

2/10 Terrible

Chris

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The curtains in this room has black mold on the curtains, and it’s a smoking room. We need to be moved to a different room as soon as possible. Thank you
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 2 May 2024
I apologize for the inconvenience upon check in. I have sent a message to the hotel about your request to be move. I am hoping you contacted the desk to move, if not please do.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Rooms could use some love, especially the bathroom showers. Suggest pet friendly room get rid of the stained carpets and have a plain floor. Much easier to sanitize and keep clean…last hotel we staid at didn’t have carpet 😊 staff was fantastic! Loved Merithid professional so kind. Loved the treat bag for my fur baby and poop bag extra touch.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 30 Apr 2024
Thank you for taking the time to rate your stay with us, we appreciate your feedback.

2/10 Terrible

Yana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dirty and Poorly cleaned. Carpet had stains all over it and room smelled really bad. There were some pills on the floor, dog food and hair. Air conditioner and refrigerator were dirty with dirty and sticky hand prints all over it… can’t imagine how this hotel receives positive reviews from anyone…
Response from Sarah Holliday on 25 Apr 2024
I apologize for the condition of the room you stayed in. I will share your feedback with the Host to have the issues addressed.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 25 Apr 2024
Thank you for taking the time to share your experience with us. We are please that you felt like it was a good value.

10/10 Excellent

EDWARD, Atlanta

Stayed 2 nights in Apr 2024
Response from Sarah Holliday on 25 Apr 2024
Thank you for taking the time to rate your stay with us, so glad it was a good experience.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 13 Apr 2024
Thank you for taking the time to give us an excellent rating. We look forward to seeing you again.

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 13 Apr 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

6/10 Okay

Camper

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a pet friendly hotel and our room smelt like a dog had been staying there. I don't know if they have some rooms that they dedicate for pets and some that they reserve for people without pets like us but the smell was off putting. The location was convenient and the breakfast was standard.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 8 Apr 2024
Thank you for taking the time to rate your stay with us. I apologize for the pet smell.

8/10 Good

Pete, Kentville

Travelled with partner
Liked: Amenities
It is a new building and in great shape, however, priced too gigh for the area
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 8 Apr 2024
Thank you for taking the time to provide your feedback. We appreciate your feedback.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Sarah Holliday on 8 Apr 2024
Thank you for taking the time to rate your stay with us. We appreciate your business and hope to see you again.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from s on 17 Mar 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Younglok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Room 313 and loved the mattress. My backache vanished, and I marveled at how light and painless my body felt during those nights. However, upon moving to another inn due to my extended stay and a desire for variety, that uncomfortable tightness returned. I'll be purchasing the mattress and topper, which Comfort Inn is using! Additionally, the breakfast was delicious and comfortable, without concern for glucose spikes.
Response from Sarah Holliday on 9 Mar 2024
So glad you had a good night sleep and woke up pain free. Please come see us again soon.

8/10 Good

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and comfortable bed. Breakfast was excellent and the cook was very polite and accommodating.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 1 Mar 2024
Thank you for taking the time to review your stay. We are glad you found your accommodations comfortable, our staff friendly, and our breakfast offerings to your liking. We hope to have the opportunity to serve you again soon.

8/10 Good

BRENDA

Travelled with partner
Liked: Staff & service, property conditions & facilities
The lady who checked us in was very friendly and efficient. We had a problem with the fridge not working and iced up. She quickly changed our room. Comfortable room and quiet. Breakfast was good.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 1 Mar 2024
Thank you for choosing our hotel. We are glad you found our staff friendly and your accommodations comfortable. We hope to welcome you back in the future.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Sarah Holliday on 1 Mar 2024
Thank you for rating your stay. We appreciate your feedback and hope to welcome you back for another great stay in the future.

10/10 Excellent

Mayrita

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 26 Feb 2024
Thank you for being our guest. We are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 26 Feb 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Billie

Stayed 1 night in Feb 2024
Response from Sarah Holliday on 16 Feb 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to serve you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 14 Feb 2024
Thank you for rating your stay. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Caroline W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable fee for pets, comfortable room, easy access from highway. Nice staff.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 14 Feb 2024
Thank you for choosing our hotel. We are glad you found our rooms comfortable, our staff friendly, our location convenient, and our pet fee reasonable. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2024
Response from Sarah Holliday on 14 Feb 2024
Thank you for taking the time to rate your stay. We are glad you enjoyed your time with us and hope to welcome you back soon.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the reception desk was exceptionally nice. Professional, pleasant and helpful with dining options for the area.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 12 Feb 2024
Thank you for being our guest. We are glad you found our staff friendly and helpful. We trust all other aspects of your stay exceeded your expectations. We hope to serve you again in the future.

8/10 Good

Daevid

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great place for the value
The hotel staff was friendly and professional. We did do the breakfast option and was disappointed at 8:20 in the morning there was scraps of muffins, a bagel and other than cereal, there was NO breakfast available.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 12 Feb 2024
Thank you for your kind review. We are glad you received excellent service during your stay. We are sorry you were disappointed with our breakfast offerings and appreciate your feedback. We hope to welcome you back in the future.

6/10 Okay

Michelle

Comfortable beds and great breakfast. Plenty of options. Bathroom sink was a little slow going down and shower faucet handle was very stiff to turn. But all in all, not bad for the price!
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 30 Jan 2024
Thank you for choosing our hotel. We are glad you found our beds comfortable and our breakfast offerings to your liking. We appreciate your feedback on how we can make your future stays better. We look forward to serving you again soon.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at check in was very friendly and helpful. Room was clean, quiet, and well-appointed. Bed was comfy. Breakfast was perfect. Great stay!
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 22 Jan 2024
Thank you for your kind review. We are glad to know you found our staff friendly and helpful, your accommodations clean and comfortable, and our complimentary hot breakfast to your liking. We hope to welcome you back soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 22 Jan 2024
Thank you for taking the time to rate your stay. We are delighted you enjoyed your stay with us and hope to welcome you back soon.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness
Need some improvements and repairs
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 18 Jan 2024
Thank you for choosing our hotel. We appreciate your feedback and hope to have the opportunity to serve you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 18 Jan 2024
Thank you for taking the time to rate your stay. We are happy to hear that you enjoyed your time here and hope to welcome you back in the future.

10/10 Excellent

Leo, Yuma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean, tidy. The front desk staff were delightful. The breakfast was wonderful. Offered many options and the coffee was good
Stayed 1 night in Jan 2024
Response from Sarah Holliday on 18 Jan 2024
Thank you for your kind review. We are happy to hear that you found our hotel clean, our staff friendly, and our breakfast offerings to your liking. We hope to welcome you back soon.

10/10 Excellent

Rahat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 10 Jan 2024
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We were not told in advance of the loby construction zone and heavy adhesive oder
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 10 Jan 2024
Thank you for being our guest and taking the time to leave a review. Please accept our apologies for the issues that disrupted your stay. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back in the future.

2/10 Terrible

Kora

Travelled with family
My 20 month daughter crawled under the sink to get her binky and dumped a tub of hazardous material on her. Damp raid. It spilled on her binky and she ingested it. She got a rash and her eyes were red and swollen. We called poison control and they told us to watch her breathing because it can cause heart problems and muscle issues. We finally after talking to 3 different staff members found out the hotel doesn’t even use that chemical and don’t know why it was under there. So we said do our rooms not get cleaned enough to know there is a hazardous chemical under the sink! And now our daughter is sick. I’m also sick now due to breathing it in. And to top it off, when we asked for someone to clean it up the staff said we had to do it. We have a 7 month old and 20 month old in the room. We don’t work here and shouldn’t have to clean something up that caused harm to our kids and our self!!!!!! TERRIBLE TERRIBLE TERRIBLE. I’m looking into suing, they didn’t want to give us our money back for the stay either. We finally got that back, but they should have offered and offered us free rooms for the rest of our life due to their negligence and harm.
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 8 Jan 2024
Thank you for choosing our hotel. Please accept our sincere apologies for your disappointing stay and the added stress caused by this incident. We are taking your feedback very seriously and will be reaching out to you to gather more information. Again, we are very sorry for the issues you experienced during your stay. We do appreciate your business and welcome the opportunity to provide you with a superior stay in the future.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Sarah Holliday on 3 Jan 2024
Thank you for taking the time to rate your stay. We are delighted you enjoyed your stay with us and hope to welcome you back soon.

6/10 Okay

Maria

Stayed 1 night in Dec 2023
Response from Sarah Holliday on 3 Jan 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast,
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 27 Dec 2023
Thank you for being our guest. We are glad you were pleased with the variety of hot and cold foods offered as part of our complimentary hot breakfast. We trust all other aspects of your stay exceeded your expectations and hope to serve you again soon.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was perfect for what we needed, comfortable bed, hot shower and controlled air temperature. Would stay here again when traveling through.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 27 Dec 2023
Thank you for your kind review. We are glad you enjoyed your accommodations. We are happy to have won your loyalty and look forward to your next stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Best value
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 21 Dec 2023
Thank you for taking the time to review your stay. We are glad you found our accommodations and amenities to be a good value. We hope to welcome you back in the future.

8/10 Good

Younje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sarah Holliday on 21 Dec 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn Woodstock
I've stayed here several times. Check in was quick and easy. The hotel was comfortable, food and other services were literally across the street, and the hotel breakfast was fine. And the price is right..great value!
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 21 Dec 2023
Thank you for choosing our hotel. It is our pleasure to continue to provide you with clean, comfortable accommodations and excellent service and amenities. We are glad you found our rates reasonable. We appreciate your loyalty and look forward to welcoming you back soon.

10/10 Excellent

Dan

Stayed 1 night in Dec 2023
Response from Sarah Holliday on 21 Dec 2023
Thank you for taking the time to rate your stay. We are glad you enjoyed your stay and hope to welcome you back in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay if you want. But check room completely ASAP!
The first bedroom was so dirty. Hair was everywhere in the bed and food crumbs. There’s no way they cleaned that room after the last guest. I had to go and get the front desk person to come and see for themselves. He even said yes this is not good. I’ll fix it. He switched my room which was better but still little hair in bed. However, I dealt with it because I was so tired and had been driving for over 13 hours. So I slept in the corner of the bed very uncomfortably. Used my own pillow and blanket and for showers I used my own towel and washcloth. The pictures below are the best I could get with being so tired. I didn’t even bother to keep taking more because I was over the disgust. Oh and front desk told me it’s no excuse but we had our holiday Christmas party so corners were cut. Lol unbelievable. I checked out at 6am ASAP! Didn’t even want to stay for free breakfast.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 20 Dec 2023
Please accept our sincere apologies for the condition in which you found your guest rooms. We have high standards for cleanliness and clearly missed the mark during your stay. We appreciate your feedback and will use it as we make improvements to the hotel.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet, clean and friendly
Response from Sarah Holliday on 12 Feb 2024
Thank you for taking the time to leave a review. We are glad you found our hotel safe, quiet, and clean. We hope to welcome you back in the future.

8/10 Good

EDWARD, Atlanta

Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 11 Dec 2023
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

6/10 Okay

Edward

Travelled with family
Liked: Staff & service
Bathroom needs updated. Tile was cracked on floor. Hair in tub. Corner floors need repaired
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 29 Nov 2023
Thank you for being our guest and taking the time to leave a review. We appreciate your feedback on how we can improve our accommodations. We hope to welcome you back the next time you are in the area.

8/10 Good

Diane, Huntersville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the elevators weren’t working and we had to use the stairs with our luggage for our room on the second floor. No first floor room were available!
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 22 Nov 2023
Thank you for choosing our hotel. Please accept our apologies for the inconvenience caused by the malfunctioning elevator. We trust all other aspects of your stay exceeded your expectations. We hope to have the opportunity to serve you again in the future.