2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Lily Palm Resort

4 out of 5
Lily Palm Resort
Watamu National Marine Park, Watamu

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

8/10 Good

Chrisondra

Stayed 3 nights in Oct 2022

8/10 Good

Fernando

Stayed 5 nights in Mar 2022
Response from Franca on 31 Mar 2022
Dear Fernando and Jon Jul, has been a pleasure to have you as our guests. We are very pleased to know that you enjoyed your stay and we hope to host you again in the future. Lily Palm

10/10 Excellent

Thomas

Stayed 1 night in Dec 2021
Response from Franca on 15 Dec 2021
Dear Thomas, Thank you very much for your positive review. It has been a pleasure to have you as our guest. Kind regards Lily Palm

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved everything about this place, the pool and view were amazing
Stayed 2 nights in Oct 2021
Response from Franca on 27 Oct 2021
Dear Inez, thank you for your positive feedback. It was our pleasure to have you as a guest. We hope to see you again soon.

2/10 Terrible

Roald Ivar

Stayed 2 nights in Aug 2021
Response from Franca on 26 Sept 2021
Dear Client, thank you for your review. It will surely help us to improve our services. Lily Palm Resort

8/10 Good

Henrik

Stayed 2 nights in Mar 2021
Response from Franca on 7 Apr 2021
Dear Henrik, Thank you for choosing our hotel, and for taking the time to write a review. We are glad to hear that you enjoyed your stay and that we were able to fulfill your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Lily Palm reception

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Giovanni Ferrario on 2 Dec 2020
Dear Guest, thank you for your review, your comment is important for our Resort to improve the quality of services. We hope to host you once again . Best regards

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Very pleasant stay
We had a very a very pleasant stay at Lily Palm. All the staff went out of their way to make us feel welcome, which was nice. We went out of peak season, so it was very quiet. The complex is clean, has a nice pool and access straight onto the beach. There is a nice Italian restaurant on site, but also some local restaurants on the beach as well which serve great seafood, and other nice places to eat within walking distance in town. The rooms are okay, maybe a little tired looking, but for the price we paid, we have no complaints. The bed was fine, and the Aircon worked, so we were content! We were on b&b rate - the breakfast was a little disappointing, and instant coffee was served rather than fresh...but again, for the price of this hotel we can't really complain. All in all, we enjoyed our stay. I would happily return.
Stayed 3 nights in Nov 2020
Response from Giovanni Ferrario on 19 Nov 2020
Dear Guest, many thanks for your review, we are very sorry about the coffee on breakfast, our F&B had received this issue and will check the problem. We hope to host you soon. Greeting

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and a nice pool area, very inviting. Staff is very friendly and helpful. Food was ok, but the "juice" or mix or whatever it was at breakfast was virtually undrinkable.
Stayed 3 nights in Nov 2019

2/10 Terrible

UnhappyCustomer, USA

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY! The photos are old, the entire property is run down! Italians own it and all the other Good reviews came from mostly Italians and are false AF! I spoke to both owners as they were they lounging around on holiday and not giving a damn about theIr paying customers and staff. One of the owners told us we were cheap because we booked HIS property on Expedia!!! The pool and beach was great! But there are many haggling people on the beach trying to get you to buy things and take their tours, annoying. It was just hard to enjoy the beach. They did walk us across the ocean at low tide and it was fun. The restaurant staff was great! But I repeat, don’t stay here! If you decide to, Don’t get the all inclusive package. Don’t get breakfast included either. We didn’t and so glad because it wasn’t worth it. Food is sitting out and cold. However, The food we ordered a la carte was really good Just not many choices! The rooms were not as they appear online. The bathrooms are disgusting, missing grouting and stains on the walls and mirror. I could barely see myself in the mirror it was so old and dirty and also why you don’t see many photos posted of the bathrooms online. It wasn’t just my room. I booked 4 rooms for my group and 2 of the rooms were absolutely horrible! We demanded a room switch, but it wasn’t much better. The pool and location will suck you in but DON’T DO IT! I travel for a living and totally regret this stay. I hope this helps someone else.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older facility in a old Swahili style so it is a bit rough on the edges but that adds to its charm. The location is 5+ star and all the amenities are fine such as fridge hot water linens a/c and fans. Rooms are comfortable with over-size beds and large Swahili style sofas both in the room and on the porch. There must be a staff of almost 100 and they are very friendly and helpful. You can not find a better deal for the price anywhere around. All the furnishings are very heavy custom made and hand carved wooden pieces. An enjoyable stay for me with complete relaxation for two weeks.
Stayed 14 nights in Sep 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Watamu
My stay at Lily Palm was better than expected. It's a nice facility, right on the beach. The pizzeria is good. The staff all speak Italian. The only thing that I don't understand is the insistance on using disposable plastic cups for drinking water, but this seemed to be not strictly enforced.
Stayed 3 nights in Sep 2019
Response from Lily Palm Resort on 30 Sept 2019
Dear Guest, we are very happy that you enjoyed your stay at Lily Palm We will seriously consider your suggestion regarding plastic cups Thank you and we hope to still have you among our guests in the near future!

6/10 Okay

Najmayusuf, Syracuse New York

Travelled with family
I liked to daft that it was very quite, was able to relax. But other than that everything else was just ok . But I definitely was disappointed first night my brother and his wife , went to dinner at 8pm and they were told dinner was done , like this was very disappointing....
Stayed 2 nights in Sep 2019

6/10 Okay

SteveAggrey, Mexico

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The swimming pool and the view of the beach looks good. We liked the African theme on Tuesday.
Stayed 1 night in Sep 2019

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
Beautiful pool
We had a one night stay in Lily Palm en route and arriving late. The staff served us dinner (good grilled fish and chicken) when the kitchen was essentially closed. The rooms are very basic but serviceable (i.e. no toiletries but hot water, mosquito net in working order, a/c, towels and wash cloths). The pool and the ocean facing area are really wonderful - just like the pictures. The hotel has access to a good beach. Staff were very accommodating. Pool manager even check if kids could swim and I appreciated the safety concern. Good value for money for our family of 4.
Stayed 1 night in Jul 2019
Response from Lily Palm Resort on 9 Jul 2019
Dear Guest, thank you very much for your nice review. We are very happy you enjoyed your stay at LIly Palm and we hope to have you again among our guests in the near future

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property had no shampoo nor conditioner Bathrooms were very bad Food was very okay
Stayed 3 nights in Mar 2019

8/10 Good

Alexander, Kilifi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Lily Palms were very kind, friendly and always ready to help. Food at Mapango restaurant was really tasty. Our toilet was somewhat not so clean and the shower area lacked a soap holder and the plastic curtain that shields water from splashing to other areas.
Stayed 1 night in Mar 2019
Response from Lily Palm Resort on 20 Mar 2019
Dear Guest, thank you very much for your review. We choose our staff with great care so that we can offer the best service. Regarding the cleaning we are very sorry that you have found the bathroom slightly dirty, we will immediately report it to those is responsible. As for the shower curtain, in the coastal area of Kenya it is customary to have a shower without curtain, in almost all the hotel this is the case.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend family time and enjoying the delicious foods along with nice see view.
Stayed 3 nights in Dec 2018
Response from Lily Palm Resort on 24 Dec 2018
Dear Guest, thank you very much for your kind review and we are very happy that you enjoyed your stay at LIly Palm Resort. We hope to have the possibility to have you among our guests in the near future

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Positive: The swimming pool area and setting were absolutely magical. The view from the restaurant was equally spectacular due to the situation of the hotel overlooking a paradise like cove with coral islands in the middle. The food was better than you would expect in a typical all inclusive, but nothing out of this world. The AC worked fine, the screens kept me free from mosquitos. Turn on the fridge and it works fine. The rooms were clean, but not luxurious at all. I paid $55 a night (Bed and Breakfast only) for it, so I considered it a bargain. The staff was very friendly. Negative: The rooms were spartan at best, no coffee or tea service, only one very small bar of soap provided, no shampoos or anything, only two pillows on the queen sized bed, both of which were kind of worn out and low quality. Remember to turn on the hot water switch well in advance of wanting to take a shower, if not you will take a lukewarm shower. Some of the outlets didn't work, so I had to un-plug my night lamp to plug in my charger. The safe has a skeleton key that you have to rent for two dollars a day and then keep on you when you go out rather than a key code like most normal modern ones.
Stayed 2 nights in Nov 2018
Response from Giovanni on 6 Dec 2018
Dear guest, thank you very much for your review and we are happy that you enjoyed the beautiful location of our Hotel. Regarding the problems you had with the room, we apologize, if the guest make a report the maintenance usually intervenes immediately, but we have not found any request from your side on the maintenance book. Amenities, coffee, tea, shampo and others, certainly would be a plus but unfortunately would not allow us to keep costs down. We hope to be able to host it again

6/10 Okay

Helena , Southampton, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel, but tired and in need of an overhaul
Staff were lovely, very friendly and welcoming and hard working, but food really not good. Buffet dinner cold and breakfast very dull. Swimming pools lovely, and great location close to the beach and Watamu village. The evening entertainment was awful! The singer really could not sing, so having to listen to the wailing coming from the bar every evening was upsetting!!
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Guest, we thank you very much for your good review. The Staff of LIly Palm Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, we thank you very much for your good review and we are really happy that you enjoyed your stay at Lily Palm Resort, hoping to have again among our guests in the near future!

6/10 Okay

D-man, Nairobi

Liked: Staff & service
Great location - needs some work
The location of the hotel is excellent, backing right onto the beach. The food included in the room package (breakfast) was sub-standard and well below any hotel previously enjoyed in East Africa. However, the food available a la carte was decent.

10/10 Excellent

Mie, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it.
It was awesome. The location is great, just right by the ocean. 3 swimming pools. Rooms have AC, min fridge, hot water but you may not need it, the temperature is hot. Great customer service.

10/10 Excellent

Daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una bellissima struttura, grande, curata, camera spaziosa con aria condizionata. Siamo stati accolti benissimo, prima dallo staff e poi dal management italiano. Carinissimi, gentilissimi e soprattutto disponibili. Quando torneremo a Watamu faremo sicuramente tappa qui. Prenotate senza dubbio.
Stayed 2 nights in Sep 2022
Response from Franca on 11 Sept 2022
Cari Agnese e Daniele,grazie della vostra bella revisione. Ci fa veramente piacere che abbiate passato una bella vacanza e che vi siate sentiti coccolati dal nostro staff.Speriamo di rivedervi presto qui al Lily Palm.Il Management

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto carino
Leggendo le recensioni antecedenti avevo un po di timore,quindi ero pronta a tutto..Devo dire che i bagni delle camere dovrebbero essere ristrutturati ma i letti sono comodi e con zanzariere. Tutte le stanze sono pulite,con a/c e un delizioso balconcino.In bagno viene offerto solo una saponetta a testa(no shampo o bagnoschiuma).La proprietà in generale è molto carina e viene costantemente tenuta pulita da giardinieri.La piscina fronte mare è sempre pulita e con musica tutto il giorno.C'e anche un piccolo chiosco dove poter bere ottimi cocktail e che dalle 17 alle 19 fanno anche un piccolo aperitivo(con salame,formaggio,olive e patatine).credo che però per attirare piu clientela dovrebbero abbassare decisamente i prezzi (esagerati per essere a Watamu).Inclusi nel prezzo ci sono i soft drinks(fanta,sprite,coca e acqua) disponibili tutto il giorno. La ristorazione non è eccelsa ma in linea generale buona anche se con scelta ridotta:antipasti e contorno sono sempre gli stessi ma primi e secondi cambiano ogni giorno,offrendo almeno un piatto di carne e uno di pesce e due sughi diversi per la pasta.La caposala è fantastica.Credo che per il prezzo richiesto(escludendo viaggio e transfer) 70€ a testa all inclusive ci si possa leccar le dita.Chi lascia brutte recensioni è perchè vuole pagare poco e pretendere il lusso. Il personale è sempre gentilissimo anche se coi loro tempi(pole pole). Gli spettacoli serali sono eseguiti da divertenti ragazzi locali che parlano perfetto italiano.
Stayed 4 nights in Feb 2020

8/10 Good

dario61, bergamo

Travelled with family
Liked: Cleanliness, staff & service
la posizione bellissima, rapporto qualita' prezzo giusto , di negativo poca ombra x i lettini e poi essendo usata da un'altro villaggio i posti sono un po' pochi comunque senza grosse pretese ma ci tornerei.
Stayed 7 nights in Feb 2020

8/10 Good

Stefano, Italia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Per essere in Africa, e considerato che si sta in resort quasi solo per dormire, visto il prezzo pagato, l'ubicazione, direi che è una buona struttura. D'altro canto aspetti negativi sono la colazione (mediocre), da fare nella struttura adiacente, e che al Lily il bar è chiuso da un pezzo, e troverete solo un distributore di acqua al bicchiere, quando funziona.
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Finns mycket bättre hotell på kusten i Kenya!
Fina pooler och gott om solstolar men bara en restaurang öppen och ingen strandbar! Helt ok mat men i princip samma buffe både lunch och middag. Ville man ha annat än läsk eller vatten till middagen kostade det extra,. Pizza fanns men var dyr. Ägarna satt och drack champagne vid bästa bordet och om någon klagade över något skällde de ut dom! Aldrig varit med om detta någon gång förut, det var inte vi som blev utskällda men det var inte trevligt! Rummen var i ok skick och städningen också ok men det är svårt att se det som 4-stjärnigt även med Kenya-mått.Vi har bott på andra resorts i Kenya och dessa har varit betydligt bättre.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 8 nights in Aug 2019

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bello soprattutto per la cordialità del personale
Vacanza assolutamente bellissima watamu è stupenda e la gente è gentilissima,l'albergo è centrale rispetto al paese ed alle spiagge più importanti. Personale molto carino e disponibile riesce a sopperire ad alcune mancanze soprattutto per ciò che riguarda il cibo del buffet che è sempre freddo e la frutta la scia a desiderare x essere in kenya! Molto meglio quando cucinano piatti locali che non la cucina internazionale.
Stayed 21 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Piscina stupenda, camere pulite, qualità del cibo scarsissima. Cibo servito riutilizzato dopo diversi giorni, io e mia moglie abbiamo avuto problemi intestinali per 2 settimane. Il problema principale della struttura è la gestione, un anziano signore che se ne frega altamente dei clienti e dei loro bisogni, ogni sera delizia il suo palato con menu’ alla carta come crudo e vino, mentre i clienti mangiano al buffet! Non ci ritornerei e non lo consiglierei
Stayed 13 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location eccezionale, personale disponibilissimo e gentilissimo. La struttura spacciata per un 3 stelle corrispondente al massimo ad un nostro 2 stelle. Poco cibo e sempre ripetitivo, struttura da ristrutturare e aggiornare, docce in piscina non funzionanti, arredi vecchi e molte volte fatiscenti. Però, per chi ama la vera Africa, posto ideale. Al centro di Watamu, quindi della vita cittadina
Stayed 14 nights in Jul 2019

8/10 Good

Brigitte, Malindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schöner Urlaub
Sehr erholsam und Strand
Stayed 2 nights in Jun 2019
Response from Lily Palm Resort on 9 Jul 2019
Dear Guest, thank you very much for your review. We are happy you enjoyed our relaxing pool and the beautiful beach. We hope to have you again among our guests in the near future

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No había agua caliente para ducharse. Se corto la luz más de 1 día entero. La habitación estaba sucia, la ropa de cama con olor. Las ventanas del cuarto no cerraban, se llenaba de mosquitos. En la recepción no había nadie a partir de las 17pm hasta las 9am del siguiente día, y tampoco logro resolver los inconvenientes. El piso y las reposeras del sector piscina levantados y venidos abajo. Realmente un desastre. Aún aguardamos reembolso por parte de Expedia por promocionar un hotel que no cumple con las condiciones
Stayed 3 nights in Jun 2019

10/10 Excellent

ANDREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Прекрасный отдых а Африке
Лучшее соотношение цена-качество, даже не ожидали. Добродушный и услужливый персонал. Вкусная и разнообразная еда. Очень большая и красивая территория отеля.
Stayed 8 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Feb 2019
Response from Lily Palm Resort on 2 Apr 2019
Dear Guest, thank you for your review, but we would like to know what was not to your liking in the hotel. If you wish, you can send us a message with your comments to the email that you can find on our website

6/10 Okay

Thomas

Liked: Cleanliness
Naja
Leider etwas Alt. Der Pool ist zwar absolut top mir der Aussicht,aber 4* war wohl einmal.Heute max 3*. Bett war zu weich und machte bei jeder Bewegung krach.Wlan nur im Receptionsbereich verfügbar.
Stayed 3 nights in Jan 2019
Response from Lily Palm Resort on 4 Feb 2019
Dear Guest, thank you very much for your review. Unfortunately the fact that the resort it's close to the beach cause bigger damages during time because of the wind and umidity, anyway we are doing our best with daily maintenance. Regarding the mattress we had to make a choise between different kind, and we choosed the softer version that make the most of our guests happy. We checked regarding the problem with the bed and we coudn't find any note from your side in the maintenance reception book. The WIFI is available also in the Mapango area as you can see in the description of the hotel when you make your booking.

8/10 Good

Stefan, Sverige

Liked: Cleanliness, staff & service
Prisvärt hotell vid fin vik med härlig sandstrand
Prisvärt hotell vid fin vik med härligt vit sandstrand. Hotellet hade tre pooler. Hög och lågvatten i havet, liksom längs hela kusten, och det möjliggjorde promenad ut runt öarna i viken. Vid vårt besök ca 40 gäster av kapaciteten runt 180 så var det lugnt och behagligt. Vi hade all-inclusive och bufféerna var bra, mycket italiensk mat (italiensk ägare), en kväll afrikansk mat som uppskattades. Kvällstid uppträdande med bl.a. Masaier, akrobatik och därutöver div. dans/sångtävlingar med varierande kvalité. Anläggningen/rummet var något sliten i jämförelse med bilderna. Sängarna hårda vilket är vanligt förkommande i denna del av världen. Wifi fanns i reception och delvis på poolområdet o fungerade relativt bra. Gångavstånd till angränsande vikar och andra hotell liksom område/gata med bank, matbutik och diverse försäljare. Bemötande och service var bra. Vattenaerobics, volleyboll och andra aktiviteter ordnades. Souvenir/kläd-butiken på hotellet hade bra kvalité och priser i nivå med försäljarna utanför hotellet. Info och hjälp med div. utflykter erbjuder hotellet liksom säljare på stranden/gatan men utan att vara allt för påträngande.
Stayed 2 nights in Jan 2019
Response from Lily Palm Resort on 25 Jan 2019
Dear Mr. Stefan, thank you very much for your review, we are very glad that you enjoyed your stay with us at Lily Palm resort. It is very important for us our guest's opinions. Kind Regards

10/10 Excellent

chiara, reggio emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto ok, grande cordialità e disponibilità
Bella struttura, tutti molto gentili e disponibili, una vacanza piacevole
Stayed 7 nights in Aug 2018
Response from Lily Palm Resort on 19 Sept 2018
Grazie per la recensione, speriamo di poterla avere ancora come nostra Ospite!

6/10 Okay

silvia, BOLOGNA, ITALY

Disliked: Property conditions & facilities
Diverse cose da migliorare
LA RESORT SI TROVA IN UNA POSIZIONE CENTRALE DI WATAMU, IL VILLAGGIO DI WATAMU E' RAGGIUNGIBILE A PIEDI, SI TROVA SU UNA BELLA SPIAGGIA, DUE PISCINE UNA POSTA SUL RETRO E UNA FRONTE MARE MOLTO BELLA E SEMPRE PULITA. SICURAMENTE DA MIGLIORARE LA CONDIZIONE DEI LETTINI SIA QUELLI IN PISCINA CHE QUELLI SULLA ZONA SPIAGGIA, IN CONDIZIONI TERRIBILI. NEI PRIMI GIORNI DI AGOSTO C'E' STATO UN CAMBIO DI GESTIONE DELL'HOTEL E SICURAMENTE CON IMPEGNO E UN PO' DI TEMPO LE COSE MIGLIORERANNO. CONDIZIONI DELLE CAMERE DISCRETE, SICURAMENTE DA APPORRE MIGLIORIE ALLE STANZE SOPRATTUTTO AI BAGNI, CREDO CHE AVERE UNA DOCCIA POSTA SU UN SALISCENDI SIA IL MINIMO, NON E' DI SICURO COMODO DOVERSI FARE LA DOCCIA CON LA CORNETTA IN MANO. LETTI COMODI E GRANDI. SITUAZIONE RISTORANTE, A MIO AVVISO, TERRIBILE!!!! CIBO NON SUFFICENTE PER GESTIRE TUTTI GLI OSPITI, MANCANZA DEI PIATTI E SOPRATTUTTO IL CIBO PROPOSTO DA RIVEDERE COMPLETAMENTE, NON SI POSSONO PROPINARE AGLI OSPITI SOLO DELLE VERDURE, PASTA PRECOTTA, POLLO E PATATE, IL PESCE SOLO DI UN TIPO E SEMPRE SECCO E ASCIUTTO. PER IL MOMENTO NON CONSIGLIEREI QUESTA RESORT, MA SONO SICURA CHE CON LA NUOVA GESTIONE LE COSE MIGLIORERANNO.
Stayed 3 nights in Aug 2018
Response from Lily Palm Resort on 14 Sept 2018
Gentile ospite, grazie per la recensione. Ci scusiamo per i punti negativi, stiamo lavorando quotidianamente alle migliorie che competono ad un resort di buon livello come vogliamo e possiamo essere. Purtroppo cambiare la gestione e iniziare i lavori nel periodo di maggior afflusso non ci ha permesso di lavorare nelle camere in tempo utile. Spiaggia, dal 6/7 agosto avrà notato la pulizia, purtroppo per i lettini abbiamo bisogno di tempo, siamo in attesa della consegna. Per quanto riguarda il cibo ci sono stati aggiornamenti e la qualità oltre alla quantità sono migliorati.La pasta non è corretto definirla precotta, ma viene preparata in cucina e poi portata subito allo show cooking per i sughi. La invitiamo a tornare prossimamente, siamo certi rimarrà piacevolmente sorpresa. Cordiali saluti

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Enzo, Napoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente
Come sempre posto incantevole.. Staff eccezionale, in particolare quest'anno ho trovato Emanuela, sempre pronta ad ascoltare e risolvere tempestivamente qualsiasi problema!!
Stayed 7 nights in Feb 2018

8/10 Good

Dona, Arezzo

Liked: Staff & service
Vacanza a Watamu
Hotel tutto sommato soddisfacente pulito, disponibilità teli mare con cambio su richiesta anche se un po piccoli, colazione buona, a cinque minuti a piedi dal paese. Belle piscine (quella vicino alla reception vuota ma altre due vicino al mare e al ristorante) servzio spiaggia un po da rivedere con lettini vecchiotti e rotti, materassini in cattivo stato. Personale molto disponibile, i ragazzi dell'animazione simpatici e non invadenti. Possibilità di mangiare al ristorante Mapango, buono e con vista sul mare. La cassaforte è a pagamento, cosa non chiara nel sito. I prezzi per i trasferimenti con taxi (es.da e per aeroporto, altre spiagge, Malindi) compatibili con quanto si trova sul posto
Stayed 9 nights in Jan 2018

4/10 Poor

Martin

Disliked: Property conditions & facilities, room comfort
Terrible place
The rooms are small and cramped. Bathroom is old, shower only handheld, window directly to the walk way. Noisy place. For some reason staff started cleaning the room next door at 3AM. In the other room next door an Italian couple had a constant and loud argument. There are ONLY Italians staying at Lily Palm. The whole place reminds me of a budget resort on Mallorca as they were 20 years ago. The breakfast is bad - it's in the tropics but still there was no real juice, just synthetic orange juice. The pool is okay except for the loud Eurothrash music banging out from loudspeakers all day long. I had booked and paid for six nights but I checked out after three nights and found a much better place.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona posizione carino Sulla spiaggia buon cibo
Camere accoglienti ma necessitano di più manutenzione,chiusura porta era rotta, doccia vecchia