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Reviews of Holiday Inn Hotel & Suites Waco Northwest, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Waco Northwest, an IHG Hotel
1801 Development Boulevard, Waco, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 963 reviews" "
Rating 8 - Good. 261 out of 963 reviews" "
Rating 6 - Okay. 74 out of 963 reviews" "
Rating 4 - Poor. 31 out of 963 reviews" "
Rating 2 - Terrible. 29 out of 963 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here multiple times. Easy check in. Friendly staff. Treats in lobby for special events. Dining and bar had good food.
Stayed 1 night in May 2024

8/10 Good

Anthony A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic. Love the tropical decor monstera and birds of paradise full suite is one if few in any hotel chain w 2 bedrooms available ✝️🔨❤️
Stayed 3 nights in May 2024

10/10 Excellent

Kari

Stayed 2 nights in Apr 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff goes above and beyond.
Stayed 1 night in May 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a issue with no remote to the tv so after the third time down to the front desk we asked for a new room. The front desk person was more then happy to do that for us. Thsnks for the help after a long day of driving.
Stayed 1 night in Apr 2024

8/10 Good

Howard

Business traveller
Liked: Property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get a cook to order breakfast each morning and the staff is very friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chexk in was easy enough. The hotel bar staff is very friendly and the bar is very well stocked
Stayed 1 night in Apr 2024

8/10 Good

Manuel

Stayed 3 nights in Apr 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean
Stayed 1 night in Apr 2024

10/10 Excellent

david, bethlehem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
espresso in restaurant would be nice addition.
Stayed 2 nights in Apr 2024
Response from Duane- General Manager on 11 Apr 2024
David, Thank you for choosing the Holiday Inn in Waco. We are pleased you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

8/10 Good

jeffrey, fountain valley

Room was a little dated. Could use a makeover
Stayed 3 nights in Apr 2024
Response from Duane- General Manager on 10 Apr 2024
Jeffrey,Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
all the treat and fruit water.
Stayed 3 nights in Apr 2024
Response from Duane- General Manager on 10 Apr 2024
Eric, Thank you for choosing the Holiday Inn in Waco. We are pleased that you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 5 Apr 2024
Kent, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

arneta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 24 Mar 2024
Arneta, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

6/10 Okay

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 20 Mar 2024
Aidan, Thank you for choosing the Holiday Inn in Waco. We wish you safe travels.

4/10 Poor

Allison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At a glance, it looks nice and well kept in entry and main areas… however the dirty pool made our whole family sick. Shower liner was dirty yellow/brown and smelled of mildew and complete funk.
Stayed 2 nights in Mar 2024
Response from Duane- General Manager on 18 Mar 2024
Alison, Thank you for choosing the Holiday Inn in Waco. We are sorry to hear your family got ill. However pools don’t make people ill. We wish you safe travels.

6/10 Okay

Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Clean, but room needs a refresh. Limited restaurant and bar times. No coffee available after noon.
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 16 Mar 2024
Lynn, Thank you for choosing the Holiday Inn in Waco. We wish you safe travels and hope to see you back soon.

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Great place location to my events I went to and clean .
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 15 Mar 2024
Monique, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

8/10 Good

Kathy

Stayed 1 night in Mar 2024
Response from Duane- General Manager on 29 Mar 2024
Kathy, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Jayson

Travelled with family
Very nice hotel, but a little hard to get to the proper turn in point, could use some signage along the access street.
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 6 Mar 2024
Jayson, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Jenny Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 4 Mar 2024
Hi Jenny, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 2 nights in Feb 2024
Response from Duane- General Manager on 1 Mar 2024
Juan, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

8/10 Good

zinthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff member was friendly and the facility is clean and comfortable. The cafe staff, however friendly, seemed to have very little training. I had dinner the night I checked in, and breakfast the next morning; I was served by different staff members and the experience was extremely slow both times.
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 28 Feb 2024
Zinthia, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 25 Feb 2024
Ricky, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until the, we wish you safe travels.

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy access to 35, safe area
Stayed 1 night in Dec 2023
Response from Duane- General Manager on 16 Feb 2024
Bradford, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome price and awesome facilities. Plenty of Restaurants around the hotel.
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 13 Feb 2024
Jose, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

6/10 Okay

Ferris

Liked: Cleanliness, staff & service
I came and was put in a room next to a loud couple and ultimately switched rooms to one with a smaller television for the sake of peace. Otherwise it was a pleasant stay.
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 13 Feb 2024
Ferris, Thank you for choosing the Holiday Inn in Waco. Yes, there are loud guests. Once you let us know, we got you moved. We are happy you enjoyed the rest of your stay.

10/10 Excellent

Aluicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my Sons townhouse while visiting family.
Stayed 2 nights in Feb 2024
Response from Duane- General Manager on 12 Feb 2024
Aluicia, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and look forward to your next visit. Until then, we wish you safe travels.

10/10 Excellent

juan

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come again
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 10 Feb 2024
Juan, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we look forward to your return. Until then, we wish you safe travels.

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and safe
Stayed 3 nights in Feb 2024
Response from Duane- General Manager on 8 Feb 2024
Darlene, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

6/10 Okay

Rosa

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and our room was very hot, ac was broken and my pillow had a blood stain, we then got transfer to another room. However half the floor was under construction and the halls where very hot and smelled of sewerage, for what I paid this was very disappointing and frustrating
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 5 Feb 2024
Rosa, Thank you for choosing the Holiday Inn in Waco. I am sorry you misunderstood. None of this hotel is under construction. They are just changing the sinks in the bathrooms in the guest rooms. We are sorry this soured your stay. We hope to see you back soon.

8/10 Good

Sandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well lighted
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 3 Feb 2024
Sandra, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Brooke

Stayed 1 night in Feb 2024
Response from Duane- General Manager on 20 Mar 2024
Brooke, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

6/10 Okay

Cara

Stayed 1 night in Jan 2024
Response from Duane- General Manager on 3 Feb 2024
Cara, Thank you for choosing the Holiday Inn in Waco. We Hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Rene J, Denton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Nice everything.
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 2 Feb 2024
Rene, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until the, we wish you safe travels.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 2 Feb 2024
Daniel, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Unitl then, we wish you safe travels.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staff was great, unfortunately they didn't have a lot of items available; couldn't order salad or burgers. We chose to stay for the meal because staff were pleasant and helped with other menu options.
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 31 Jan 2024
Sylvia, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night parent get away
Staff was great, room was very clean jetted tub was perfect.
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 31 Jan 2024
Phillip, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

2/10 Terrible

Jovahni

was not able to check in and didn’t stay the 2 nights
Stayed 2 nights in Jan 2024
Response from Duane- General Manager on 29 Jan 2024
Thank you so much. I do not know how you can rate a hotel so poorly without checking in.

10/10 Excellent

Patsy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was fast and easy.
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 29 Jan 2024
Patsy, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until the, we wish you safe travels.

8/10 Good

Jimmy Don

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 26 Jan 2024
Jimmy, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we welcome you back anytime. Until then, we wish you safe travels.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 24 Jan 2024
Miguel, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Glenda, Navasota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the front desk was great. The room with 2 double beds were huge.
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 20 Jan 2024
Glenda, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Rudy

Stayed 1 night in Jan 2024
Response from Duane= General Manager on 20 Jan 2024
Rudy, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.

10/10 Excellent

Jd

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We came to this hotel as our other hotel we booked had a broken window & didn’t have any extra rooms. Our house has frozen pipes and was at 44 degrees. With 2 small children stay there was not an option. This hotel was very clean! The staff was VERY friendly! We will always come back to this o Hotel
Stayed 2 nights in Jan 2024
Response from Duane- General Manager on 18 Jan 2024
JD, Thank you for choosing us. We look forward to another visit. Maybe next time, come here for fun though.

10/10 Excellent

Bridgid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so clean! The staff was super friendly and accomodating. Honestly, I will not stay anywhere else when I visit Waco. Why go elsewhere when you have found the best?
Response from Duane- General Manager on 17 Jan 2024
Bridgid, Thank you for choosing the Holiday Inn in Waco. We are elated you enjoyed your stay and we hope to see you soon. Until then, we wish you safe travels.