Besides the excellent staff and attention to our needs, on heading to Vancouver we realized we left our passports in the hotel safe. We immediately contacted the hotel desk (Christine), and one other person (darned it, I can't remember her name). They were both extremely helpful and took care of us as if we were family. For such a small cost, they arranged to have the passports flown by seaplane to Vancouver to an office steps away from the hotel we stayed. We were both amazed at how easy they made this whole frightening process took, and how personable they were. Thank You, Thank You, Thank You!! If either of them ever come to the San Francisco bay area, we'd love to take them out on the town!