Thank you for staying with us. We're sorry to hear of the issue you had, we'll work hard to fix that to prevent it again in the future. We truly appreciate your feedback and do hope that you'll be willing to give us another chance to accommodate you with your future travel needs.

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.

Hello June, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Utica. I'm thrilled to read that you loved the cleanliness of the room and the convenience of the location, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Justice, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN UTICA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room in areas such as the floors and countertops. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. on your next stay we recommend sharing your feedback with our management team or the front desk, so they are able to have your concerns addressed promptly. Your feedback is valuable, and we hope you'll give us another chance to provide you with an even better experience in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Nicholas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN UTICA and I appreciate your 5/5 score following your stay. I am glad that you found the property to be clean, the staff to be friendly and the hotel to be close to everything. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Your kind words inspire our team to continue delivering top-notch service.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.General Manager

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.

Thank you Tracy, for taking the time to write a review of your stay at the Red Roof Inn Utica. Please accept our most sincere apologies for the inconvenience, however, I'm glad you were attended to in a timely manner. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Mark, for taking the time to write a review of your stay at the Red Roof Inn Utica. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.Front Desk-Night Auditor

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.General Manager

Dear Beverley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Utica and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for staying with us. We're sorry to hear you didn't have a better experience, we'd like to know a little more so we can work hard to prevent it again in the future. We truly appreciate your feedback and do hope that you'll be willing to give us another chance to accommodate you with your future travel needs. Front Desk-Night Auditor

Thank you for taking a moment to leave a review, Laurie. The staff and I at the Red Roof Inn Utica appreciate your 4/5 score following your stay. I am happy that our cleanliness, friendly staff and the other highlights pleased you. However, we do offer the amenities you listed in our other room types. Please feel free to explore the options in the future in the event that you'd require these amenities. Please know that we value you as our Red Roof guest and appreciate your feedback.Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Suzanne. The staff and I at the Red Roof Inn Utica were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jahkim,Thank you for taking the time to tell us about your experience at the Red Roof Inn Utica. I am glad to read that you were pleased with the hospitality at our hotel, the quietness and that it is easily accessible to the NYS Thruway. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Cynthia, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Utica appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Dana, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Utica. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room, prompting your 1/5 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Kavita, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Utica. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your review. We appreciate the feedback and hope to see you again in the future.

Thank you for staying with us. We're sorry to hear of the issue you had, we'll work hard to fix that to prevent it again in the future. We do have room types that have those amenities you spoke of, in the future ask about our Deluxe Double (2 double beds) or our Superior Kings (1 king bed). We truly appreciate your feedback and do hope that you'll be willing to give us another chance to accommodate you with your future travel needs. Front Desk-Night Auditor

Dear Terri,Thank you for taking the time to write a review of your stay at the RED ROOF INN UTICA. I am happy to hear that you enjoyed our nice showers and quiet environment. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

Dear Sergio, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN UTICA. We do appreciate you calling out some of the missing amenities in the room and understand how it may have impacted your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Carson,Thank you for telling us about your recent visit to RED ROOF INN UTICA. It's good to read that our good Wi-Fi, nice staff and quick check-in met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.Front Desk-Night Auditor

Thank you for staying with us. We're happy you enjoyed your stay. We look forward to accommodating you again in the future.Front Desk-Night Auditor

Hello Shawna, I appreciate you sharing your feedback following your stay at the Red Roof Inn Utica. I was saddened to read that your stay fell short of your expectations due to amenities not working to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

Dear Khin,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Utica. I am thrilled to see that our staff at the front desk left a lasting impression on you, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Laquaysia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN UTICA. It's great to read that you always enjoy your stay here at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Christopher,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Utica and I appreciate your 4/5 score following your stay. I am sorry to read that you found the small detector to be out on the wall and that it was missing batteries. It is great to read that our staff came by quickly to have the issue resolved and that you found our hotel to be clean and convenient. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Utica and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Rotcel,Thank you for sharing with us. Your review of the Red Roof Inn Utica was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hi Jean,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Utica with us. It was so rewarding to see that we earned your perfect score. It also delighted us to read that we made your alumni basketball game extra special with our convenience to your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Thank you for sharing your 10/10 rating with us, Michelle. Our staff at the Red Roof Inn Utica was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Hello Jorge,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN UTICA and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for staying with us. We're sorry to hear you didn't have a better experience, we'd like to know a little more so we can work hard to prevent it again in the future. We truly appreciate your feedback and do hope that you'll be willing to give us another chance to accommodate you with your future travel needs. Front Desk-Night Auditor

Thank you, Jesus, for taking the time to write a review of your stay at the Red Roof Inn Utica. It's great to see that your stay with us was good, resulting in a 10/10 score. However, we understand that being on the upstairs wasn't your preference. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Shawn, The staff at the Red Roof Inn Utica and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for your review! We appreciate your feedback and hope to see you again in the future.

Hello Si, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Utica and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Lincoln, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Utica. I am glad to read that you were pleased with our location as it is close to public transportation and to the city center. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Yu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Utica and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jasmine. The staff and I at the Red Roof Inn Utica appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

Dear Laquaysia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Utica. We are glad to hear that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were with the peace and quiet that our property offers. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Natalya, Thank you for taking the time to tell us about your stay at the Red Roof Inn Utica. It's always a pleasure to see when our amazing guest had a wonderful experience, which resulted in your 4/5 score. We are happy to see that you were pleased with the our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Marilen,We are sorry to hear your recent experience at the RED ROOF INN UTICA did not meet your expectations. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding A/C and bathroom light was not working also flat and uncomfortable pillows. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Utica. I am sorry to read that your stay fell short of your expectation due to the situation you described regarding the hotel being close to the highway that late night noises from it can be easily heard. At Red Roof, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Migdalia,The staff at the Red Roof Inn Utica and I would like to thank you for taking a moment to complete our survey from your recent stay. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist