Exterior

Reviews of Hampton Inn & Suites Tyler-South

2.5 out of 5
Hampton Inn & Suites Tyler-South
8962 S. Broadway Avenue, Tyler, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 803 reviews" "
Rating 8 - Good. 200 out of 803 reviews" "
Rating 6 - Okay. 87 out of 803 reviews" "
Rating 4 - Poor. 48 out of 803 reviews" "
Rating 2 - Terrible. 38 out of 803 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Andrew, thank you for your succinct review. The Hampton Inn Tyler values cleanliness and we are thrilled to hear that resonated with you during your stay. Looking forward to your next visit.

8/10 Good

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Letitia, it's wonderful to hear you'd choose the Hampton Inn Tyler for your future travels. We value your support and look forward to welcoming you back soon.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has it all
Stayed 1 night in Jan 2024
Response from Customer Service on 6 May 2024
Thanks for the perfect rating, Kenneth! We can't wait to see you again soon for another amazing experience at Hampton Inn Tyler. Have a great day!

2/10 Terrible

Madeline

Travelled with family
Disliked: Staff & service, property conditions & facilities
Broken bathroom door doesn’t move Broken usb ports Plugs in table front don’t work Clock and table are unplugged and outlet is blocked so it can’t be plugged in No working accessible outlet near the bed Toilet paper holder is broken Curtain is stained Vending machine is not plugged in Microwave has no glass tray and the inside is coated in sticky greasy substance Can’t access closet, iron, or luggage rack because it’s behind the broken bathroom door.
Stayed 2 nights in May 2024
Response from Customer Service on 5 May 2024
Madeline, we regret hearing about the issues you experienced in your room. It's disappointing that you found certain facilities not up to standard and inoperative. We also understand your comment regarding maintenance and cleanliness. We always aim to deliver a seamless stay and it seems we fell short in this instance. Your detailed remarks will assist us in making improvements moving forward. Thank you for your feedback.

4/10 Poor

Sharon

Disliked: Staff & service
We have stayed at this location several times. It is going downhill. We requested our room to be cleaned three times during our 4 night stay and it was not…always an excuse that we weren’t on the list or maids didn’t have time.
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Sharon, it's disappointing to hear about the upkeep issues during your stay and the challenges encountered with the housekeeping service. We strive to ensure our guests' requests are accommodated promptly and efficiently, and it's clear we fell short in this instance. Without impinging on our overall commitment, your concerns will be shared with our team members for improvement. Despite these setbacks, we hope to have a chance to create a better experience during your future stays.

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Billy, it's great to hear you appreciated the tranquil ambiance at Hampton Inn Tyler. We strive to provide a restful environment for our visitors. Thank you for sharing your experience and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and the cleanliness of my room. I did not like that there was a spill in the elevator that was never cleaned and always a smell like a very strong cologne in the lobby. The staff were all very nice.
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Stephanie, it's delightful to hear that you enjoyed the breakfast and appreciated the cleanliness of your room at Hampton Inn Tyler. We understand you had concerns about an issue in the elevator and the scent in the lobby. Your comments will be used as constructive feedback for our team members. We're thrilled you found them all to be very nice. Looking forward to having you back in the future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thanks for sharing this perfect rating, Edward!We're thrilled to hear you enjoyed your stay at Hampton Inn Tyler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Terrible

Zenia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and hallways need a deep cleaning. The elevators need work they sound unsafe and the bathrooms still had hair and dirt from the previous guest. The hotel is not that old but it looks like no one cares and upkeep is not a priority. I would not suggest staying there.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Zenia, we appreciate your feedback and regret to hear that your stay didn't meet your expectations. We recognize the importance of cleanliness and maintenance for a comfortable experience. Please rest assured that we continuously strive to improve our guest's experiences and your comments have been noted. Although we understand you have reservations, we'd like to assure you that we do prioritize the upkeep of our facilities. We hope for an opportunity to better serve you in the future.

8/10 Good

Katherine

Good
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Katherine, thank you for sharing your positive experience at Hampton Inn Tyler. We're pleased to know our hotel met your expectations and we hope to welcome you back in the near future. Safe travels!

8/10 Good

Eleanor

Liked: Cleanliness
Front desk customer service the day I checked in
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Eleanor, we appreciate your feedback. It's great to know that our front desk team provided quality service during your check-in at Hampton Inn Tyler. Your positive words encourage us to continue extending warm hospitality to all our guests. We hope to see you again soon!

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Leticia, thank you for sharing your experience. We're glad to know that Hampton Inn Tyler's location was well-suited to your needs. We hope to welcome you back for another great stay soon.

10/10 Excellent

catherine

Stayed 1 night in Feb 2024
Response from Customer Service on 28 Mar 2024
Catherine, we're thrilled your stay at Hampton Inn Tyler was a 5-star experience! We appreciate your rating and hope to see you again in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Tyler! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5 minutes from where my son lives
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Anne, it's wonderful to hear that the location of Hampton Inn Tyler conveniently aligned with your travel plans. We hope that added convenience made your overall stay more enjoyable. We look forward to your return.

6/10 Okay

Lauren

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Lauren, it seems you had a middle-of-the-road experience at our establishment. We would welcome any feedback about your stay to help us improve. We strive to ensure every stay at Hampton Inn Tyler exceeds guest expectations. Thank you for taking the time to rate us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The hotel smelled like sewage when we checked in. The room also smelled musty, and the bathroom looked like it hadn't been thoroughly cleaned in weeks. (There was mold in the shower/on the artwork in the bathroom and the couch had several stains as well.)
Stayed 1 night in Feb 2024
Response from SJ on 6 Feb 2024
We appreciate taking the time to write this review, I am very sorry to hear that our housekeeping staff did not meet your expectations. Your remarks will be noted and we will address the issues. I do hope you would consider staying with us in the future.

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Jacob, it seems there might have been some aspect of your stay that didn't meet your expectations. Without more detail, it's challenging for us to address the specific issue. Nevertheless, we appreciate your feedback and will strive to enhance guest experiences moving forward.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for the excellent rating, Alan!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn Tyler! We look forward to hosting you again soon.

6/10 Okay

James

Liked: Room comfort
Maintenance not as expected. Sink drain plugged, toilet paper holder broke.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
James, we're sorry to hear about the difficulties you encountered with certain aspects of your room. Our team is consistently striving to ensure all facilities are in peak condition, so we regret that your experience did not match our usual standards. We've taken note of your concerns to enhance our guest experiences moving forward. We appreciate your feedback and do hope for an opportunity to better serve you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Rebecca, thank you for choosing Hampton Inn Tyler and leaving a rating. It's great to see you've had a satisfactory experience. We hope to welcome you back soon!

6/10 Okay

elizabeth

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Thank you for sharing your feedback, Elizabeth!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 Poor

jerica

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Jerica, it seems that your stay didn't meet all your expectations. We value your feedback and would appreciate further insight on how we can make your future stays more comforting. Our aim is to provide a positive and satisfying experience to each of our guests.

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
William, thank you for choosing Hampton Inn Tyler and taking the time to rate your stay. We are pleased to know that you had an overall positive experience. We will continue to strive for excellence and hope to welcome you again soon.

8/10 Good

Karen

Liked: Property conditions & facilities
Was great to be able to bring our dog.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Karen, we're thrilled to learn that we were able to provide you the convenience of bringing your furry friend to Hampton Inn Tyler. Thank you for sharing your feedback and we look forward to your next visit.

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel friendly staff. The room was for three people with a pull out couch. There were no linens for the pull out bed and the in room phone didn’t work.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Daniel, the Hampton Inn Tyler appreciates your kind remarks about our cleanliness and amiable team members. However, we regret any inconvenience caused due to the lack of linens for the additional bed and the phone not being operational. We've noted these observations for our team to address and improve upon. We thank you for choosing us and hope to get another chance to serve you better in the future.

2/10 Terrible

william

Travelled with family
my bedside alarm clock would not turn off and woke me at 3:47 am the first night and 3 times the second night. the desk clerk at checkout was only concerned about my anger
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
William, it's regrettable to read about the disturbances you encountered regarding the alarm clock and your interaction during checkout. We aim to provide a restful and pleasant experience for our guests, and it's clear we missed the mark during your stay. Feedback like yours allows us to consistently improve our service. We hope you'll consider staying with us in the future so we can better deliver the hospitality we're known for.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Hampton Inn Tyler appreciates the perfect rating! We're pleased to know you had a wonderful stay with us. We hope to see you again on your next visit.

6/10 Okay

Debbie

Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Thank you for taking the time to submit this feedback, Debbie.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Very clean and the staff is superb
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Amy, we're thrilled to know you enjoyed your stay at the Hampton Inn Tyler. Your kind comment about our impeccably kept premises and exceptional team members is greatly appreciated. We will continue striving to uphold our high standards of cleanliness and hospitality. Looking forward to welcoming you again!

2/10 Terrible

Amber

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
We appreciate your feedback, Amber.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Tammy, it's great to hear you had a positive experience at Hampton Inn Tyler. We appreciate your rating and look forward to welcoming you back in the near future. Thank you for selecting our hotel for your stay.

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thanks for the amazing rating, Amanda!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Tyler!

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Front desk could not give me the room I requested due to lack of housekeeping staff . Trash accumulation (in large bags) near elevators and ice machine . I guess no one available to take it to the dumpster . I love this property and have stayed here many times , but staffing issues need to be resolved . Otherwise , it was clean and smelled fresh .
Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Lisa, we appreciate your ongoing support and thank you for sharing your insights on your recent stay at Hampton Inn Tyler. We're sorry to hear about the issues encountered regarding your room request and note how certain areas of improvement impacted your visit. Rest assured our team members are diligently working towards refining our operations. It's heartening to hear that despite these concerns, the cleanliness and fresh ambience of our property met your expectations. We're looking forward to welcoming you back for a splendid stay.

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
John, thank you for taking the time to rate your stay. We're committed to improving our services and guest experience and appreciate your feedback. Please feel free to share any specific areas for improvement with us. We hope to have an opportunity to serve you better in the future.

10/10 Excellent

Anne D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Anne D, it's great to see your perfect score for Hampton Inn Tyler! We're truly thrilled to know you had a pleasant experience. Your support means a lot to our dedicated team. We look forward to welcoming you back in the future.

8/10 Good

Sylvia

Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Sylvia, your stellar rating for Hampton Inn Tyler is greatly appreciated. We aim to provide exceptional service and we're pleased to learn that your stay reflected this. We look forward to your next visit.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
We appreciate you taking the time to share your feedback, Ricardo.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Jerry King on 19 Dec 2023
Thank you so much for taking the time to rate your stay at our Hampton Inn and Suites with a perfect 10 out of 10! We're thrilled to hear that you had such an excellent experience during your time with us. Your high rating means a lot to us, and it's always our goal to provide exceptional service and comfort to all our guests.If you have any specific comments or suggestions to share in the future, please don't hesitate to reach out. Your feedback helps us ensure that we continue to meet and exceed your expectations.We look forward to welcoming you back on your next visit, and we hope to provide you with another fantastic stay.

10/10 Excellent

Monica

Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Monica, thank you for choosing Hampton Inn Tyler. We're thrilled to see that you had a memorable stay. We hope to welcome you back soon for more quality experiences.

8/10 Good

Enrique

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Enrique, we are glad to know that your stay at Hampton Inn Tyler was satisfactory. We sincerely value your rating and look forward to hosting you again soon. Thank you!

6/10 Okay

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
WiFi didn’t work and toilet paper is awful. Clean and modern though.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Michele, thank you for your feedback. It's regrettable to hear about the concern related to the internet functionality and restroom amenities. Your experience with these features is crucial to us, as we constantly strive to improve our services. Nevertheless, we're happy to know that you appreciated the cleanliness and contemporary design of our space. We hope that you would consider returning and allow us to ensure a better experience.

10/10 Excellent

Melissah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff are willing to work with guests on check in and give information to help with finding what the guests need
Stayed 1 night in Dec 2023
Response from Jerry King on 8 Dec 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you appreciated our great location and that our staff went above and beyond to assist you during check-in, providing helpful information to meet your needs. It's always our goal to ensure our guests have a wonderful stay. We look forward to welcoming you back for another enjoyable visit!

8/10 Good

Shemia

Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Shemia, it's great to see that you had a positive experience at the Hampton Inn Tyler. We appreciate your rating and remain committed to providing you an excellent service on your future visits. Thank you for choosing our hotel.

8/10 Good

Carol

Liked: Staff & service, property conditions & facilities, room comfort
Don't call reservations with a question.
I expected more being Hampton. Everything was good till the next morning when we went to take showers. Our shower door would not stay shut. I ended up putting a wet rag beind the top roller to keep it shut. Door did not meet the wall of shower. The shower itself was very bad. I am allergic to mold and being there was caulked mold i could only stay in there for about 10 minutes. The toilet paper we had was tissue thin. I called the hotel number listed on the website and asked if their hit tub was in working order. We were told yes. Upon arrival we were told it was closed for the season.and that i must have talked to reservations and not them. EVERYONE should be on board with ammenities at hotels if your company is that big. The breakfast was very good. A lot of selections however they had a coffee issue and was low on coffee that morning. This hotel is very pet friendly as well.
Stayed 1 night in Dec 2023
Response from Jerry King on 8 Dec 2023
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the shower door, the presence of mold, and the thin toilet paper. Your concerns have been noted, and we assure you that we will address these matters promptly to ensure a more comfortable experience for our guests in the future.We appreciate your understanding regarding the hot tub miscommunication, and we will work on improving our internal communication to prevent such occurrences. We're glad to hear that you enjoyed the breakfast selections, but we're sorry about the coffee issue – we'll make sure this is addressed to maintain the high standards we aim for.Your feedback is invaluable, and we hope you'll consider giving us another chance in the future. If there's anything more you'd like to share or discuss, please don't hesitate to contact us directly. We appreciate your business and hope to have the opportunity to provide you with a more satisfying stay next time.

10/10 Excellent

Carol

Stayed 1 night in Nov 2023
Response from Customer Service on 26 Dec 2023
Carol, it's evident that your stay at Hampton Inn Tyler met your expectations given your rating, and for that, we're thrilled. We value your feedback and look forward to the opportunity to host you again. Thank you for choosing our hotel.

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from Jerry King on 7 Dec 2023
We are happy to hear you enjoyed your stay. Thank you for taking time to leave feedback. We look forward to seeing you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet the bed was comfortable. The rooms are spacious a nice experience.
Stayed 1 night in Dec 2023
Response from Jerry King on 7 Dec 2023
Thank you for sharing your positive experience. We're delighted to hear that you enjoyed a quiet stay, found the bed comfortable, and appreciated the spacious rooms. We look forward to welcoming you back on your next visit.

2/10 Terrible

Kiavien

Stayed 1 night in Nov 2023
Response from Customer Service on 13 Dec 2023
We appreciate your feedback, Kiavien.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Dennis, Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jerry King on 27 Nov 2023
Thank you for taking the time to leave feedback about your stay at the Hampton Inn and Suites. We appreciate your positive review and look forward to seeing you again in the future.