Ensuite Villa (Studio)
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Reviews of BIG4 Tasman Holiday Parks - Rowes Bay

3 out of 5
BIG4 Tasman Holiday Parks - Rowes Bay
46 Heatleys Parade, Belgian Gardens, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 149 reviews" "
Rating 8 - Good. 59 out of 149 reviews" "
Rating 6 - Okay. 15 out of 149 reviews" "
Rating 4 - Poor. 6 out of 149 reviews" "
Rating 2 - Terrible. 3 out of 149 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024

6/10 Okay

Peggy, Lexington

2nd bedroom no air conditioning very uncomfortable.
Stayed 1 night in Mar 2024

8/10 Good

Trevor, Helena Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cabin and looked exactly like the pictures. The cabin had a little bit of dust and dirt but not overly bad. The staff were very helpful and courteous. Only issue was I parked in my allocatted bay but when I returned later that night it was taken by someone elses van. Not the staffs fault im assuming
Stayed 3 nights in Mar 2024

10/10 Excellent

Cherie

Stayed 2 nights in Jan 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and nothing
Stayed 1 night in Nov 2023

8/10 Good

Petrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023

6/10 Okay

Ian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Cabin needed some repairs, with glass entry and screen door rolling shut as floors are on a slope, shower screen seal needs replacing, bed mattress uncomfortable, fly screens have holes, but location is great and park features good with kids play area, pool and small laundry.
Stayed 2 nights in Nov 2023

8/10 Good

John

Stayed 1 night in Oct 2023

2/10 Terrible

Jeff

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking into a cockroach infested kitchen , housekeeping is of a very poor standard window frames and screens were very dirty . Seen Naomi at front desk asked if the cabin could be serviced , came back late afternoon nothing had been done . Unfortunately for the cost per night I could have stayed at a motel of higher standards . Thanks for the disappointment 👎
Stayed 4 nights in Sep 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Big4. Close to town and beach. Cabin was tidy and everyone was friendly.
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for a relaxing stay within mins to city!
Stayed 3 nights in Aug 2023

8/10 Good

Jodie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venue call d to advise of late check in process.
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were upgraded to a new 3 bedroom villa by the welcoming staff(they were lovely). The unit was very spacious and would be excellent for a family or group of 6-8. Luggage storage in bedroom was a little short but we were lucky could use spare room. Could be a little noisy as it is right on the road to Pallarenda however you cant control fools in cars! Other than that it was excellent. Beautiful views verandah to eat dinner or just sit and relax. Great staff, great unit great location. Excellent price as we were upgraded free of charge. Dedinitely would stay again:)
Stayed 3 nights in Jul 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, across from beach
From the moment we arrived, we felt welcome. The front desk staff had welcoming smiles & our check in was made easy. Our en-suite studio cabin was a reasonable size, considering it was open plan, with a deck for an afternoon drink. The caravan park itself is across the road from the beach with a walking track in either direction if you want to stretch your legs, which we did. It’s only a 2min drive or 5min walk to a small group of shops, which is very convenient. We were only there for a quick overnight stay, however it’s location, friendly staff and many facilities impressed us, and we won’t hesitate to book a few extra nights when we return next year
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Memorable Stay
Quick Check-in. Nikki & her Team were very helpful. Personal car park outside the Cabin. Comfortable bed & fantastic Shower. Bus Stops in both directions 50m away. It was so good that l booked with them for next year.
Stayed 12 nights in Jun 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quietness of the park and the easy walk accross the road to the picturesque beach and walks
Stayed 4 nights in Jun 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the ensuite cabin. Was comfortable and clean. Had everything I needed for a long weekend.
Stayed 3 nights in Apr 2023

6/10 Okay

Karen

Stayed 2 nights in Apr 2023

8/10 Good

Melissa

Stayed 3 nights in Apr 2023

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't receive any instructions for arrival after office closure. A person came to our aid and knew the code to the lock box.
Stayed 5 nights in Apr 2023

8/10 Good

SHANE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cabins well laid out, good aircon :) only downside was could leave a single crumb, or food items on bench due to tiny crazy ants finding everything edible, even in plastic bags or fridge bags
Stayed 1 night in Feb 2023

4/10 Poor

Steve

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Close to shopping
Stayed 3 nights in Feb 2023

8/10 Good

Raymond

Travelled with partner
Liked: Staff & service, amenities
Quite
Stayed 3 nights in Jan 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service
We found a little slice of heaven in Rowes Bay. So good that l booked future accommodation with them for next month 🙂
Stayed 3 nights in Jan 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Accommodation close to everything lovely staff park is great kids had a lot of fun

10/10 Excellent

RUth

Liked: Cleanliness, amenities, property conditions & facilities
Clean and private; great facilities and well equipped cabins
Response from Katrina Manager on 21 Dec 2022
Thank you for your amazing review Ruth we are so pleased you enjoyed your stay.

8/10 Good

Ossie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed overnight for an early flight
Stayed 1 night in Nov 2022
Response from Katrina Manager on 21 Dec 2022
Thank you for your review Ossie we hope you enjoyed your stay.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Oct 2022
Response from Katrina Manager on 27 Oct 2022
Thank you for your lovely review Raymond.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs well
Stayed 1 night in Aug 2022
Response from Katrina Manager on 31 Aug 2022
Thank you for your wonderful review Warren! We hope to see you again!

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Staff & service
I booked, not realising that there wasn’t a bathroom. We had an elderly relative who needed that facility. They were amazing!!! Understandingly they offered us a refund AND found us other accommodation at nearby accommodation. If I go to Townsville again I want to stay there☺️👏
Stayed 5 nights in Jul 2022
Response from Katrina Manager on 19 Aug 2022
Dear Angela, thank you for your lovely review. So happy we could help you, we hope you return to Townsville and come stay with us!

6/10 Okay

Nataliya

Travelled with family
Disliked: Property conditions & facilities
Like:location
Stayed 1 night in Aug 2022
Response from Katrina Manager on 19 Aug 2022
Thank you for your review, we hope to see you again.

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cabins and very comfortable
Stayed 1 night in Jul 2022
Response from Katrina Manager on 19 Aug 2022
Wow! Thank you Mathew for your fabulous review!We love our park and are so pleased you did too!

6/10 Okay

RICK, MANDALAY

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great
Stayed 1 night in Jun 2022
Response from Katrina Manager on 18 Jul 2022
Wow! Thank you for a great review Rebecca we are so pleased you enjoyed your stay.

10/10 Excellent

MINH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Jun 2022
Response from Katrina Manager on 18 Jul 2022
Thank you for a great review Minh! We hope to see you again soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to sleep for double very homely
Stayed 2 nights in May 2022
Response from Katrina Manager on 18 Jul 2022
5 out of 5! Thank you Paul! We hope you stay with us again in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Glenys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Been coming here for 20 yrs now and still impressed with the friendly staff and comforts of a cabin. Will be back again to enjoy what this park offers. A1 rating
Stayed 1 night in Apr 2022
Response from Katrina Manager on 26 Apr 2022
Dear Glenys, Thank you for your amazing review! It is always a pleasure looking after you and we can't wait to see you again soon!

10/10 Excellent

Tineka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is amazing
Stayed 4 nights in Apr 2022
Response from Katrina Manager on 17 Apr 2022
Dear Tineka, WOW! Thank you for your amazing review. It makes us very happy to hear you enjoyed your stay with us, we hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabin - room with a view.
Our stay at Rowes Bay was fantastic. We had a cabin (number 01) across the road from the foreshore - great views. The cabin was comfy and the location was amazing. Highly recommend it.
Stayed 6 nights in Apr 2022
Response from Katrina Manager on 16 Apr 2022
Dear Jennifer, Thank you for your 10 out of 10 review! It was a pleasure to host you and your family and hope to see you again soon.

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location!
Stayed 3 nights in Apr 2022
Response from Katrina Manager on 16 Apr 2022
Thank you Jenifer we love our park and are so pleased you did too!

10/10 Excellent

Shenoa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing cabin with an ensuite. Do wish the Aircon got Colder but that's just personal preference
Stayed 1 night in Mar 2022
Response from Katrina Manager on 16 Apr 2022
Dear Shenoa, Thank you for your review we are so pleased you enjoyed your stay. We will have a look at the aircon thanks for letting us know.

6/10 Okay

lyn

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
okay accommodation
Stayed 1 night in Feb 2022
Response from Katrina Manager on 25 Feb 2022
Dear Lyn, Thank you for providing feedback on your recent experience at Rowes Bay. We take pride in providing a safe, clean and friendly space for all of our guests. We look forward to see you again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity of beach and Outlook to Magnetic Island are great
Stayed 5 nights in Feb 2022
Response from Katrina Manager on 25 Feb 2022
Dear Thomas, We are so pleased you enjoyed our location and our park. It was a pleasure having you stay, we hope to see you again.

10/10 Excellent

Robert

Stayed 1 night in Feb 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Katrina Manager on 25 Feb 2022
Dear Jennifer, Thank you for your great rating we are pleases you enjoyed your stay.

8/10 Good

Stefica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Feb 2022
Response from Katrina Manager on 9 Feb 2022
Thank you for providing feedback on your recent experience at Rowes Bay. We take pride in providing a safe, clean and friendly space for all of our guests, so our team appreciates that you noticed. We look forward to see you again.

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service
The property itself was ok, though we did have to make the children’s beds ourselves with the linen in the cupboard, despite paying extra per person for the family to stay. The check in staff member we encountered was nothing short of atrocious. Very rude, disrespectful and very unwelcoming. Will not be staying here again.
Stayed 1 night in Feb 2022
Response from Katrina Manager on 9 Feb 2022
Thank you for your feedback Katherine. We are terribly sorry that you experienced less than exceptional service during your stay with us. This is not in line with our Tasman promise to our guests, we appreciate your feedback and will be addressing this issue. Again, we are sorry and we do hope we get a chance to serve you again in future.