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Reviews of Mitsui Garden Hotel Ginza Premier

4 out of 5
Mitsui Garden Hotel Ginza Premier
8-13-1 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1004 reviews" "
Rating 8 - Good. 281 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

8/10 Good

maryam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but nice. Breakfast was excellent. Did not have a bath / onsen area. Beautiful lobby with nice view.
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 22 May 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our restaurant, E'VOLTA, is very popular not only with our guests but also with non-guests.We are proud of our monthly whole wheat galette and crepes, which are made in our live kitchen. We are very happy to hear that you enjoyed them.The view of Tokyo Tower from the 16th floor lobby is very popular among our guests. The view of the Tokyo Tower lit up at night is especially special.Regarding our rooms, we also have rooms of 30 or 40 square meters. Please consider it for your next stay.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. It’s easily walkable from Shimbashi Station even with luggage. Natural Lawson next hotel, great Raman shops within walking distance. Can easily walk to all shops in GINZA.
Stayed 3 nights in May 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 7 May 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are very happy to have you stay with us again. There are many restaurants in the neighborhood. If you have any requests when you stay with us, please feel free to contact us. Our entire staff will make every effort to cherish our encounters with our guests. We sincerely look forward to seeing you again. Mitsui Garden Hotel Ginza Premier Manager

10/10 Excellent

Eng Yew, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 22 May 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

GENNADIY NIKOLAYEVIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great time in Japan. The hotel and staff were awesome.
Stayed 6 nights in Apr 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 30 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. I would like to thank you again. We would like to thank you from the bottom of our hearts for the great compliments you have given to our staff. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to do our best to meet and exceed your expectations. We all look forward to welcoming you again.Mitsui Garden Hotel Ginza PremierManager

10/10 Excellent

Minoru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル銀座プレミア  宿泊支配人 on 28 Apr 2024
この度は三井ガーデンホテル銀座プレミアにご宿泊いただきまして誠にありがとうございます。またご滞在後に感想をお寄せいただきましたこと重ねて御礼申しあげます。これからも安心して快適にご滞在いただき「記憶に残るホテル」となれるよう一層のサービス向上に努めてまいります。ぜひ今後ともご愛顧を賜りたくお願い申しあげます。またのお越しをスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Madhvi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for our family on all counts. You can't go wrong with this hotel. Room was spacious and super clean and well equipped. Very close to all shopping/dinning and access to station. Will definitely choose next time too.
Stayed 4 nights in Apr 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 25 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. I would like to thank you again. We are pleased to hear that you enjoyed the easy access to Tsukiji, Ginza, and Shimbashi, all of which are within walking distance of the hotel. We will continue to improve our services to ensure your satisfaction with our hotel. We look forward to serving you again. Mitsui Garden Hotel Ginza Premier Manager

10/10 Excellent

Mike

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel!
Stayed 5 nights in Feb 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 22 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. Thank you again for your kind attention. All of our staff will continue to make every effort to make the hotel a favorite of our guests, and we look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Room Manager

10/10 Excellent

alberto

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very much what I expected
Stayed 2 nights in Mar 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 22 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are glad to read with a sense of relief that you had a pleasant stay with us during your stay. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to strive for further improvement of our services so that we can provide you with a safe and comfortable stay and make our hotel "unforgettable. We look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Room Manager

6/10 Okay

AMEL

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Front Office Manager on 28 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to send us your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Henok

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent with great staff!
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 26 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are glad to read with a sense of relief that you had a pleasant stay with us during your stay. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to make every effort to meet and exceed your expectations in the future. Mitsui Garden Hotel Ginza Premier Manager

4/10 Poor

Madison

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
When I entered the building the lobby was very clean and nice looking and I was greeted by staff very politely so I was a little disappointed when arriving to my room. I paid for a room with a view of Tokyo Tower however, only the bathroom had that view. Even though the room had nice quality, it was not clean. There was dirt, smudges, and fingerprints all over the place. The bathroom had mildew growing in multiple places, and the vents had yellow grime all over. I understand why prices are so high due to the area this hotel is in however with the overall of uncleanliness I do not think it was worth it.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 13 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.The room you are staying in is a Superior View Bathroom Queen Room, 23.2 square meters in size.As the name "View Bath" suggests, Superior View Bath Queen Rooms offer a view from the bathroom.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Stephen

Travelled with partner
Liked: Amenities
Nice location and staff. Very small room. Hall and room carpet dirty. Mold in shower tile. Wallpaper peeling.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 13 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.We would like to express our sincere appreciation for your kind words about our staff.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Henry

Stayed 3 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to send us your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル銀座プレミア くちこみ担当 on 24 Apr 2024
Thank you very much for choosing Mitsui Garden Hotel Ginza Premier from among many hotels. We would also like to thank you for taking time out of your precious time to write this message. Our entire staff will continue to strive to meet and exceed your expectations. We look forward to welcoming you again. Mitsui Garden Hotel Ginza Premier Manager

10/10 Excellent

Luis, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, well maintained. 10 minute walk to two metro stations and main shopping street. Conveniece store just outside of entrance was great for picking up breakfast everyday since we did not eat at the hotel restaurant.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Friendly staff and service. This hotel was central to metros,food and shopping. Will recommend to others. Thank you!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.We would like to express our sincere appreciation for your kind words about our staff.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Elenor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm but a bit far from train station
Stayed 1 night in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards,

6/10 Okay

ChaoHua

Liked: Staff & service, property conditions & facilities
Good but too tiny
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We also have rooms of 30 or 40 square meters. Please consider us for your next stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Location was excellent close train stations and convenience store.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big , clean and has a nice view. Staffs are very friendly and helpful. The breakfast buffet is excellent.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 10 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are glad to hear that you were satisfied with your stay.We would like to thank you from the bottom of our hearts for the great compliments you have given to our staff.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

sudip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 7 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo

8/10 Good

Evelyn, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. Taxis were always available with easy access. Generous mini bar. Lots of restaurants and shopping within walking distance. Several things we did not like, including lack of a desk, small room, view of skytower via toilet, and there was never a night we could reserve dinner, though we stayed 4 nights. Highly recommend.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 7 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.The room you stayed in this time is a Superior View Bath Queen, a 23.2 room type. Tables are available for other room types.We also have rooms of 30 or 40 square meters. Please consider us for your next stay.We are very sorry that you were not satisfied with the restaurantWe will share your comments with our restaurant staff.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

James, arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time staying here in the past year ... excellent staff, clean hotel, terrific location -- lots of good restaurants and stores nearby.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 29 Feb 2024
hank you very much for your continued patronage of Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to give us your feedback.We would like to thank you from the bottom of our hearts for the great compliments you have given to our staff.Your warm words are a great encouragement and pleasure for our staff.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

6/10 Okay

Yvonne

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was so small even for two people we were tripping over each other. No where to even put luggage.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 29 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We regret that you are not satisfied with your room.We also have rooms of 30 or 40 square meters. Please consider us for your next stay.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

reynaldo, jr, Makati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from small towels and very thin toilet paper this place is ideal for me. Close to golf stores and shopping area
Stayed 7 nights in Feb 2024
Response from Front Office Manager on 22 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

2/10 Terrible

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of Ginza. Very walkable safe area. Easy to get to trains with luggage
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 22 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Gairin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean great view and breakfast so good. Location ideal in Ginza
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 22 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are glad to hear that you were satisfied with the location, service, cleanliness, view and breakfast!We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

2/10 Terrible

Francine Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are sorry you were not satisfied with your stay.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Asuka, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in other Mitsui Garden Premier and this one was really to our liking. The rooms were big and spacious and well thought out. The service was good. We only stayed a night (vs our multiple nights in other locations) but we will definitely be back again when we're in Tokyo! Highly recommended.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are glad to hear that you were satisfied with your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family overnight
Nice hotel in Ginza. Great views from the room, comfortable beds, walkable to restaurants and shops and close to transport. Overall a good place to stay
Stayed 1 night in Jan 2024
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Jia wen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, food and wonderful atmosphere
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are glad to hear that you were satisfied with your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

6/10 Okay

Tatsuya

Business traveller
Liked: Cleanliness, staff & service
Room size small
Stayed 1 night in Dec 2023
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Adam, Santa Barbara

Stayed 1 night in Dec 2023
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

6/10 Okay

Ali

Liked: Staff & service
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to send us your feedback after your stay.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Phetngam

Stayed 9 nights in Dec 2023
Response from Front Office Manager on 29 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

8/10 Good

Howad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but a little bit outdated
A short walk from many subway stations and close to Ginza shopping area. The room is a little bit small and could have an update. Bathroom has high-end/brand name amenities. However, it’s a little bit stuffy. Overall is probably a 3.5 star hotel with some view of Tokyo tower
Stayed 3 nights in Dec 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.The view of Tokyo Tower from the 16th floor lobby is very popular among our guests. The view of the Tokyo Tower lit up at night is especially special.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

8/10 Good

Dennis Chi Mo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

8/10 Good

Khee Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 9 nights in Nov 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and its accessibility
Response from Front Office Manager on 1 Mar 2024
言語を検出する英語日本語韓国語日本語英語韓国語原文Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you for your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shinbashi Station, and close to Ginza's Chuo-dori, Kabuki-za, and Tsukiji Market. All of our staff will continue to strive to be a hotel that is loved by our customers, and we look forward to your continued patronage.Mitsui Garden Hotel Ginza Premier

8/10 Good

Brian

Stayed 4 nights in Dec 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager

10/10 Excellent

Tayyib

Stayed 2 nights in Oct 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

4/10 Poor

Ong

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Grumpy staff
From the checkin to check out, it’s noticeable the staff are generally grumpy for any request. I won’t expect star service but surely a smile won’t hurt even behind face mask. There was only 1 helpful and smiling person throughout 4N stay. Wont come back for sure.
Stayed 4 nights in Nov 2023
Response from Front office manager on 1 Dec 2023
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Please accept our sincere apologies for your experience and rest assured that we have followed up with our staff to ensure such short fall in service would not occur again in the future.Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.

10/10 Excellent

Ines

Travelled with family
Liked: Amenities
Everything
Stayed 3 nights in Nov 2023
Response from Front manager on 1 Dec 2023
Thank you very much for staying at our hotel the other day.Also, thank you for sending me the impression of that time. It is a pleasure to have you as our guest and we are pleased that you have enjoyed a memorable hotel experience.We will continue to pursue aiming for hotels that will be selected by many customers in the future.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards,

10/10 Excellent

Tehreem

Stayed 4 nights in Nov 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Yuchi

Stayed 4 nights in Nov 2023
Response from Front office manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front manager on 14 Nov 2023
Thank you very much for sharing your experience at Mitsui Garden Hotel Ginza Premier.We will continue to pursue aiming for hotels that will be selected by many customers in the future.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards,