2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
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Reviews of Grand Prince Hotel Shin Takanawa

4 out of 5
Grand Prince Hotel Shin Takanawa
3-13-1 Takanawa Minato, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1005 reviews" "
Rating 8 - Good. 295 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ho Yan

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was outdated and carpeted, bathroom was the smallest we've had since our stay. The carpet made the room feel dirty. No toiletries like body lotion. The walk from the train station was uphill which was difficult when you have luggage. We paid about 313 for a king bed room with a tokyo tower view. I will say the coffee nespresso maker was very good. We paid $187 for my mothers room which did not have a coffee maker. Would not stay again. All the other rooms / hotels we stayed at our our trip were better deals/ or cleaner or bigger.
Stayed 1 night in May 2024

10/10 Excellent

Janna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing views out of this world. Garden breathtaking. My only regret was not being able to stay longer
Stayed 2 nights in Apr 2024

6/10 Okay

Na

Near major station, but walking from the station to the hotel is uphill, with luggage, it’s challenging. Hotel staff speaks mandarin
Stayed 2 nights in May 2024

10/10 Excellent

Keiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s rather pricey place to stay but every penny you spend is worth the experience. I took a morning walk in the garden. I have stayed here before and I love everything about this place. 7 Eleven is located in the basement which is new to me and I love the ideas.
Stayed 1 night in May 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and efficient. Close walk to major subway hub.
Stayed 4 nights in May 2024

10/10 Excellent

TECK MENG LAWRENCE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay as a group of 2. Nice and spacious rooms. Easy walk to the station and access to Tokyo. Staff were great and helpful. Spoke English and check in and check out process were a breeze. Will be back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Atsunobu

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Talha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a great place to stay in!
Stayed 6 nights in Apr 2024

10/10 Excellent

Masato, Scarsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Está muy bonito
Stayed 3 nights in May 2024

10/10 Excellent

YO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

KENG GEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, near to JR station, short distance to Haneda airport. Very crowded JR station, TV is old model without HDMI to connect device.
Stayed 3 nights in May 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Shih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7-11 inside property open between 7am to 2 am. Lots of parking underground with reasonable nightly fee of 1500yen. Room is clean with free water. Room size is just like hotel in North America and Canada. Beautiful park around property. 5 mins walk to major station. I would definitely come back here when I visit Tokyo again.
Stayed 4 nights in May 2024

6/10 Okay

Angela

Travelled with family
I thought that breakfast is included, very disappointed
Stayed 2 nights in May 2024

10/10 Excellent

Tomonori

Stayed 4 nights in Apr 2024

8/10 Good

Toan, Garden Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
駅から遠くはないが、ずっと坂道(5-10分)を登らないといけない。スーツケースを持って歩いていくのは大変。コンビニがあったのは便利だった。
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Amenities
The location of the hotel is a 10 min walk from a major train station which was super convenient. The hotel is relatively bigger compared to other hotels we've stayed at but not much. We loved the fact that there is a convenient store right down stairs. The hotel staff service was moderate nothing out the ordinary. Check in and check out was simple. The state of the rooms need some updating for sure. Slightly dusty but not much.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Mani

Travelled with group
Disliked: Amenities
Booked through Expedia and pictures were stunning. The lobby of the hotel is absolutely gorgeous but when you go to the rooms the hallways stink, rooms are old. Staffs hardly speak English and not welcoming specially Tanaka. AC had problems for 2 days they didn’t fixed it makes noise all night. The filter was due to replacing and they did it while we were there. Anyhow it’s not bad but can be way better
Stayed 3 nights in Apr 2024

8/10 Good

HIROAKI

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Stayed 4 nights in Apr 2024

10/10 Excellent

Masahiko, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services is very good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. We had a wonderful view of the Tokyo tower and the garden at the hotel. Very convenient as the hotel is located near the Shinagawa station.
Stayed 6 nights in Mar 2024

8/10 Good

Gokaldas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful garden, room is also spacious for 2 person.
Stayed 5 nights in Apr 2024

6/10 Okay

Ruiz, Doral

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very old and outdated hotel , room are super old and beds are sinking down , not worth the price. Pictures are misleading
Stayed 6 nights in Apr 2024

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful Hotel and I really loved the garden very relaxing Place and close to just about every place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 mins from Shinagawa station and 10 mins from Takanawadai metro station. Perfect for anywhere in Tokyo. Only downside is that it is uphill from Shinagawa so hard walk with Baggage.
Stayed 4 nights in Apr 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for are stay . So many local restaurants
Stayed 2 nights in Apr 2024

6/10 Okay

Luz

Travelled with family
Liked: Cleanliness, staff & service
I like my room cuz it’s wider enough to do my yoga. I didn’t like the bathroom. The shower head moves to the left or right instead at the center. Bath tub is not long enough to lay down straight with my 5’4” height. Bath tub drains is not deep enough to capture over flowing water. There were only 4 pages of memo on the side table. Obsolete coffee drip instead of pods.
Stayed 1 night in Apr 2024

10/10 Excellent

Maurissa, MARGATE

Stayed 3 nights in Apr 2024

10/10 Excellent

Aya

Stayed 1 night in Apr 2024

6/10 Okay

Rajib

Liked: Staff & service
Overpriced for what it gives. 3 star hotel
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Liked: Cleanliness
Room was worn and Japanese Garden was not well maintained.
Stayed 1 night in Apr 2024

6/10 Okay

peter

Travelled with family
Disliked: Amenities, property conditions & facilities
There were not enough amenities for guest to use after paying such high amount of money. The pools was close and lounges. After paying such expensive pice but not opeing things and having things for guest to use was such disappointment. Also i mever stayed at a place were i have to pay extra tax and their own property and country tax when im just visit and not a resident. As i already paid the tax on my end when purchasing and yet again fuing my stay was unbelievable. The rooms were was to small, had no room to out our luggages.
Stayed 8 nights in Apr 2024

10/10 Excellent

Srikanth, Raleigh

Stayed 2 nights in Apr 2024

10/10 Excellent

Luis, Montebello

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unfamiliar with the area but I needed an inexpensive room for my last night in Japan. The room was a great value, with excellent grounds and an amazingly helpful and professional staff. The hotel is conveniently located near the train station. I highly recommend the hotel.
Stayed 1 night in Apr 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a nice garden and a nice view of the city from my room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel’s I’ve ever stayed at. All around it is a great hotel - from the staff, to the amenities, views, and their Garden is amazing. Truly didn’t disappoint

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check-in and check-out machines. Easy access to Shinagawa Station and the Shinkansen and airport rail links.
Stayed 2 nights in Apr 2024

10/10 Excellent

Junko

Travelled with family
Liked: Property conditions & facilities
Self check in/ out was intimidating but the staff instructed me how to do. However, this system didn’t not give me a chance to ask questions about hotels
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Building is getting dated, amenities such as pool and garden were closed. Fitness center not adequate.
Stayed 5 nights in Mar 2024

4/10 Poor

Victoria

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was not happy that the concierge did not provide bellhop service to help with baggage to the room.
Stayed 1 night in Apr 2024

8/10 Good

Masayasu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price went up everywhere Bathroom needs a little more care
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful view from the garden. The hotel is spacious and very clean. Thank you.
Stayed 2 nights in Mar 2024

6/10 Okay

Chung Chong

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Convenient location. Facilities are old, air circulation in the room is poor.
Stayed 4 nights in Mar 2024

8/10 Good

chieko, Mountainside

Liked: Staff & service
No fan in the bathroom.
Stayed 1 night in Mar 2024