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Reviews of Hotel Chichen Itza

3.5 out of 5
Hotel Chichen Itza
Av. Principal Piste Num. 45, Piste, Tinum, YUC

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 676 reviews" "
Rating 8 - Good. 257 out of 676 reviews" "
Rating 6 - Okay. 80 out of 676 reviews" "
Rating 4 - Poor. 17 out of 676 reviews" "
Rating 2 - Terrible. 7 out of 676 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness
The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
Stayed 1 night in May 2024

10/10 Excellent

Krishneel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024
Response from Martha on 8 May 2024
Thank you! Your review is priceless to us. We hope to have the opportunity to be your hosts again. Until then, safe traves!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Stayed 1 night in Mar 2024
Response from Martha on 15 Mar 2024
Thanks for staying at our hotel. It was our honor to be your hosts. So long!

10/10 Excellent

Ana, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto estar ahí muchas gracias por todo pronto volveremos
Stayed 2 nights in Mar 2024
Response from Martha on 12 Mar 2024
Agradecemos su visita. Será un honor ser sus anfitriones nuevamente. ¡Buen viaje!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Stayed 1 night in Mar 2024
Response from Martha on 6 Mar 2024
Thank you. It makes us happy to learn that our visitors enjoy the facilities of the hotel. It was an honor to be your hosts. Safe travels!

10/10 Excellent

Jean Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Stayed 1 night in Mar 2024
Response from Martha on 5 Mar 2024
Thank you! Your recommendation is priceless to us.We are happy and proud to learn we fulfilled your expectations. Our guests' well-being is our priority, and the team works hard daily to make their holiday an unforgettable experience. We all look forward to your return. Until then, safe travels!

4/10 Poor

Donna

Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024
Response from Martha on 12 Feb 2024
Dear Madam.We are delighted to welcome our visitors and work hard for them to have a pleasant stay. Below, we will address the points according to your review:The Hotel Chichén Itzá features only 40 rooms, so It does not handle large volumes of people. It is true, the restaurant was ready to provide service a few minutes after 7 a.m., and you certainly deserved an apology for the delay. Sorry for the lack of effective communication from the waitress. Being less than 2 km away from the entrance to the archaeological site, it shouldn’t have taken long to get there. Chichén Itzá opens at 8 a.m. and remains practically empty until around 11:00 a.m., which allows morning visitors to enjoy the place almost alone for more than two and a half hours, so even despite the delay in breakfast, you were able to visit the site without the discomfort that could be caused by encountering multiple groups sightseeing the area.We are very sorry you did not express to the waiter that the pizza was not your liking. The Chef would have addressed your dissatisfaction immediately.Safe travels.

2/10 Terrible

Grigoriy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martha on 13 Feb 2024
It is sad to receive a bad rating without comments that allow us to review areas for improvement.Thanks for your visit.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Stayed 2 nights in Jan 2024
Response from Martha on 6 Feb 2024
Thank you for your visit. We love to hear that our visitors enjoy their stay at our hotel. It was our honor to be your hosts. Safe travels!

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Best option in Pisté, despite its failings
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Stayed 3 nights in Jan 2024
Response from Martha on 2 Feb 2024
Thank your for your visit.

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Martha on 23 Jan 2024
Thank you for your visit. Safe travels!

10/10 Excellent

Jose, Portland

Stayed 1 night in Jan 2024
Response from Martha on 2 Feb 2024
Thank you for your visit.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martha on 23 Jan 2024
Thank you for your visit.

6/10 Okay

Divesh

Travelled with family and small children
Disliked: Property conditions & facilities
The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.
Stayed 1 night in Dec 2023
Response from Martha on 26 Dec 2023
Thank you for your visit.

10/10 Excellent

Vipul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martha on 26 Dec 2023
Thank you for your visit!

8/10 Good

Hermilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Stayed 3 nights in Dec 2023
Response from Martha on 26 Dec 2023
Thank you. Your review is priceless to us. We love to hear that our visitors appreciate and enjoy our facilities and service. Safe travels!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martha on 18 Dec 2023
Thank you for your visit. Safe travels!

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At dawn and dusk there are a lot of beautiful birdsongs.
Stayed 1 night in Dec 2023
Response from Martha on 6 Dec 2023
Thank you for your visit.

8/10 Good

Victor

Disliked: Cleanliness
just fair
Stayed 1 night in Dec 2023
Response from Martha on 5 Dec 2023
Thank you for your visit. Safe travels!

10/10 Excellent

Kalyan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are nice and the location is fantastic for visiting Chichén Itzá (5 min drive). The hotel staff are very friendly and helpful. The food in the hotel is amazing and was some of the best we ate in our week in Mexico.
Stayed 1 night in Nov 2023
Response from Martha on 4 Dec 2023
Thank you for your visit and review. It was our pleasure to be your hosts. Safe travels!

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people at the bar an restaurant. Pretty much what we expected for the facility
Stayed 1 night in Nov 2023
Response from Martha on 14 Nov 2023
We all thank you for visit and review. Safe travels!

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
The hotel is very conveniently located for those wanting to visit Chichen Itza early morning. The staff is very friendly and breakfast spread is great. We had a good time.
Stayed 1 night in Oct 2023
Response from Martha on 6 Nov 2023
Thank you for your visit. We love to hear that our visitors appreciate and enjoy the facilities and ambiance of our hotel. It will be our honor to be your host again. Safe travels!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but traffic noise
Stayed 1 night in Sep 2023
Response from Martha on 11 Sept 2023
Thank you for your visit. Safe travels!

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Martha on 4 Sept 2023
We all thank you for your visit. Safe travels!

10/10 Excellent

Mahealani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and convenient location for everything we needed to do in the area.
Stayed 1 night in Jul 2023
Response from Martha on 7 Aug 2023
Thank you! We all appreciate your preference and great review. Safe travels!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Martha on 24 Jul 2023
Thank you for your visit. Safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and relaxing stay
We had a wonderful one-night stay at this hotel. We got 2 rooms for our family of four. The place was clean and the beds were comfortable. The rooms could use more light and it took about 10 minutes (or perhaps a bit longer) of the showers running before the water got hot. We had dinner at the hotel restaurant, which was pretty good. And their breakfast was good as well. It’s very close to Chichen Itza and is close to an OXXO (a chain convenient store). All in all it was a nice stay.
Stayed 1 night in Jul 2023
Response from Martha on 11 Jul 2023
Thank you for your visit and review about your experience at our hotel. We hope to have the opportunity to be your hosts again on a future trip to The Yucatan. Safe travels!

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Martha on 11 Jul 2023
Thank you! It was our honor to be your hosts while visiting the Chichen Itza area. Safe travels!

10/10 Excellent

Alok

Stayed 2 nights in Jul 2023
Response from Martha on 31 Jul 2023
Thank you for your visit!

10/10 Excellent

jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Martha on 7 Jul 2023
Thank you for your visit and review. Safe travels!

8/10 Good

Juana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator for the second floor. Beds are extra firm.
Stayed 2 nights in Jul 2023
Response from Martha on 4 Sept 2023
Thank you for your visit.

10/10 Excellent

oscar, San jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice Hotel that on my next trip I will recommend it to my family and friends, special the people who works there very nice people.
Stayed 2 nights in Jun 2023
Response from Martha on 4 Jul 2023
Thank you for your visit and review. We all look forward to having the honor of welcoming you again; until then, safe travels!

10/10 Excellent

SILVIA, EAGLE MOUNTAIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
Stayed 1 night in Jun 2023
Response from Martha on 3 Jul 2023
We all thank you for your visit and fabulous review. Safe travels!

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Martha on 3 Jul 2023
Thank you for your visit!

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Martha on 19 Apr 2023
Thank you for your visit. So long!

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful!
Stayed 2 nights in Apr 2023
Response from Martha on 17 Apr 2023
We all thank you for your visit and review. Safe travels!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff
Stayed 1 night in Apr 2023
Response from Martha on 10 Apr 2023
Thank you for your visit. Safe travels!

10/10 Excellent

chantal

Liked: Cleanliness, staff & service
The staff, gardens room lovely breakfast all just fantastic, would return.
Stayed 2 nights in Mar 2023
Response from Martha on 3 Apr 2023
Thank you for your visit and lovely review. We all look forward to you return, until then, safe travels!

10/10 Excellent

Yev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This is a nice place but needs to make a few changes. We stayed at this property for two nights. The staff was very friendly and accommodating to your needs. However, the quality of the mattress is much to desire, like sleeping on the top of a rock. The bed is nicely made and the room is very clean. Rooms need more outlets to accommodate plugging coffee pots. Food is high quality and kitchen staff take pride in their work.
Stayed 1 night in Mar 2023
Response from Martha on 3 Apr 2023
We celebrate you enjoyed your stay with us. On behalf of all the collaborators at the hotel, thank you for your visit and review. Objective comments from our visitors are evaluated by the management for improvement purposes. Safe travels!

10/10 Excellent

Hitesh, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and nice staff
Stayed 1 night in Mar 2023
Response from Martha on 31 Mar 2023
We all thank you for your visit and hope to have the opportunity to be your hosts again. Safe travels!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, quiet location, close to Chichen Itzá archeological site
Stayed 1 night in Mar 2023
Response from Martha on 29 Mar 2023
Thank you for your visit and review. We all look forward to having the honor of welcoming you again. So long!

6/10 Okay

SHLOMO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
needs improvement
the room was dark, badly maintained, nice pool, good breakfast.
Stayed 1 night in Mar 2023
Response from Martha on 22 Mar 2023
Thanks for your visit.We appreciate your visit and feedback, which of course, will be shared with the manager for his knowledge. Objective comments from our visitors are revised and taken into consideration. Safe travels!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Rooms were clean. Bed mattress was a bit hard for me.Good restaurants nearby and very close to the ruins.
Stayed 1 night in Feb 2023
Response from Martha on 27 Feb 2023
Thank you for your visit and review. We all look forward to having the honor to hosting you again. Safe travels!

8/10 Good

Kristofer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place if you want to be in town instead of near the ruins. Nice staff and good value. Nice pool too.
Stayed 1 night in Feb 2023
Response from Martha on 16 Feb 2023
We are happy to learn you enjoyed your stay at the Hotel Chichén Itzá. On behalf of all of the collaborators at the hotel, THANK YOU!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its culture. The scenery
Stayed 3 nights in Jan 2023
Response from Martha on 30 Jan 2023
Thank you for your visit and review. Safe travels!

6/10 Okay

Sandra, London

Travelled with partner
Liked: Cleanliness
Good things - location to Chichen Itza entrance is 1km away, aircon very effective, breakfast was good and lovely bread, nice pool Room for improvement - During our stay Wi-Fi was only available in lobby bar, hot water very sporadic so hot showers not guaranteed More general comment, not hotel related, is that there is nothing else in Piste. If we were visiting Chichen Itza again we would stay in Vallodid or Merida.
Stayed 1 night in Jan 2023
Response from Martha on 23 Jan 2023
Thank you for your visit and objective comments on the hotel's facilities and our services. Your review will be handed to the Management for revision and improvement. Have a safe journey back home!

6/10 Okay

Lisa, Austin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Arrived to find Chichén Itza CLOSED! Due to a local strike by Mayan merchants blocking the entrance to the ruins. Staff very willing to accommodate but reservations were made by third party and they couldn’t really help. But the staff was very nice and helpful.
Response from Martha on 17 Jan 2023
Thank you for your visit. Safe travels!

10/10 Excellent

LARRY

Stayed 1 night in Dec 2022

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This is a meticulously maintained older hotel with impeccable service. The staff consistently delivered at a better level than I expected: i often wondered if they trained in a high end hotel before. While the facility is a bit older, everyone was impeccably dressed, courteous and perfectly trained and informed. The food was delicious, and served very fast. Everything was kept very clean with attention to detail, employees cooking food wore masks and hand sanitizer dispensers were present and filled in key locations. This is a great central location to work from to go to many of the sites in central Yucatán. A minor note: my room was not very sound proof: a lot of outside noise came in - including some pretty sounding but very loud nightbirds. It’s on the street so expect some background noise. This normally would be a problem for me but, the rest of the experience more than made up for it. I would go back in a second.
Stayed 2 nights in Nov 2022
Response from Martha on 23 Nov 2022
Thank you for your visit and excellent comments on your experience at the Hotel Chichén Itzá. It was our honor to be your hosts, and it certainly will be our pleasure to welcome you again on a future trip to the land of the Maya. So long!

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet beautiful property
Stayed 1 night in Sep 2022
Response from Martha on 8 Sept 2022
Thank you for booking at Hotel Chichen Itza. We hope to have the opportunity to welcome you again on a future visit to the Yucatan Peninsula. Until then, safe travels!