Outdoor pool

Reviews of Apartamentos Alta

3 out of 5
Apartamentos Alta
Calle Aguilar y Quesada 5, Puerto de la Cruz, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 113 reviews" "
Rating 8 - Good. 59 out of 113 reviews" "
Rating 6 - Okay. 24 out of 113 reviews" "
Rating 4 - Poor. 7 out of 113 reviews" "
Rating 2 - Terrible. 2 out of 113 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are in a good location and the staff are helpful. It had basic but comfortable furnishings and was spacious with a large balcony. Any problems were dealt with quickly. Shame about the view of the derelict building opposite, but guess they can't do much about that! All in all good value for a central stay if you don't need or want luxury.
Stayed 7 nights in Feb 2022

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second stay for us at alta apts. best value in puerto de la cruz.
Stayed 25 nights in Nov 2018
Response from monica. on 1 Jan 2019
thanks very much.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday
We have stayed at the Alta Apartments many times.It is basic but clean and friendly The location is perfect for everything. we will be pleased to go there again.
Stayed 21 nights in Oct 2018
Response from monica on 1 Jan 2019
Thanks

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Location, staff, value for money amazing, but the apartments are tired and need updating.
Stayed 7 nights in Oct 2018
Response from Mónica Recepción on 2 Nov 2018
su comentario es muy importante para intentar mejorar . muchas gracias.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 20 nights in Jul 2018

10/10 Excellent

elaine, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great apartments, plenty of space and loads of storage. Great location, just meters away from the beach and loads of restaurants and bars near by to choose from. A large supermarket literally right across the road making it convenient for self catering.
Stayed 4 nights in Jul 2018

8/10 Good

sue, midlands

Liked: Cleanliness, staff & service, room comfort
freindly and helpful staff, nice spacious apartment, cleaner daily with fresh towels, beds made and linen changed every 2/3 days, would go again, only con is it is dated but to me it is not a problem
Stayed 14 nights in Apr 2018

8/10 Good

Neal, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and staff even if a little basic
Ticked every box - location, staff, amenities but just a little bit basic- however this didn’t spoil our trip one bit. Nice big airy apartment with huge balcony and small kitchenette. Spotlessly clean and beds very comfy. A superb location for the Lido or town- not even 5 min walk. Would definitely go again.
Stayed 4 nights in Nov 2017

6/10 Okay

Abi, london

Liked: Staff & service
Convenient hotel, close to the beach and shops.
We had a lovely time. Friendly staff who are always willing to help.
Stayed 7 nights in Jun 2017

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brillant as always great staff clean large rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Value for money, Great location
I would recommend this hotel anytime. Ideal location, all local facilities around, and the apartment was well maintained. Parking was a nightmare as the place was very steep and cramped, and you need to pay extra. Pool wasn't very clean! But overall, I'd stay there again as it was a great value for money.

8/10 Good

toyin, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Alta for 10 days. Positives close to the city centre, martianez pools walking distance, opposite Marcadona supermarket, cleaned daily, staff very friendly and very approachable, spacious accommodation. Negatives bed a little bit uncomfortable, breakfast not very exciting. No variety. In all we enjoyed our stay at Alta.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good apartment for reasonable price
Nice apartment, close the sea

4/10 Poor

Muhammad, Barcelona

Disliked: Cleanliness, property conditions & facilities, room comfort
No wifi in rooms. Beds / Mattresses very poor condition and uncomfortable.

10/10 Excellent

Ronald, Downham market

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at these apartments many time and love the staff who are very friendly and helpful, Nothing is to much trouble for them. It is central and close to all shops and restaurants. We will definitely stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness
quite good for the price
not a luxury hotel, but quite good for the price. good space suite with fridge, stove, dishes etc. for under $40/night. hotel is very close to supermarket, restaurants, and town beach. Had slight problems with room service, but they were resolved. WiFi is free but available only near the front desk.

6/10 Okay

Barbara

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Brian, Brentwood Essex

Liked: Cleanliness, staff & service, room comfort
Great vale for money
A basic apartment in Puerto de la Cruz right opposite the Pyramides sentre which house Puerto's largest supermarket. The Staff were great particularly the maid who didnt speak a word of Ingles but we managed to surprisingly communicate very well with my basic Espanol.

8/10 Good

Stace, London

Liked: Staff & service, room comfort
Surfer Haven
My housemates and I booked a one bedroom apartment for a week and were pleasantly surprised upon arrival. Good size rooms, lovely staff (particularly the cleaner) and ideal location next to the beach and within walking distance of the old town and some great restaurants. Restaurant/bar was closed when we visited so can't comment and we were so close to the beach that we didn't really spend much time pool side however it was a very clean pool and sun lounging areas caught the sun for most of the day. Flanked on almost all sides by supermarkets it wasn't too hard for us to source some fresh produce to cook with.

8/10 Good

Hoshi, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
The hotel is in a good location right next to the centre of Puerto de la Cruz, but also near one of the main roads out of the city so it was easy to drive to and from. The apartment was quite basic, but spacious and clean. Staff were very friendly and helpful. One of the girls at the reception gave us a lot of good advice on things to see and do on the island. The only negative thing really was that the underground parking was slightly terrifying! There is an extremely steep hill leading down to it and it's very narrow inside with scrapes on every pillar and corner from previous cars. If you're planning to drive here, I'd recommend renting a small car! Otherwise, it looked like there was free parking about 10-15 mins walk away at the foot of the Hotel Semiramis.

8/10 Good

Sylvia, Surrey united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
Good clean and good value for money. Good supermarket across the road. Staff very helpful

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what we paid for. .
A basic but comfortable hotel. We had 4 nights here and its only a short walk into the main town. Parking was tricky in the very tight underground car park and that was an additional 5 Euros a night. Staff were friendly and helpful.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
This is our second stay in the Alta Apartments, we were there for a month last year in September and 17 nights this September. We emailed the Apartments prior to our visit requesting a particular side for our room with a corner balcony like we had the previous year and they were kind enough to give us the same room. It felt like coming home. The one bedroom apartments are spacious but a little basic but it suited us and we would go back again. The maid came into clean every day and changed the towels as often as we wanted. The pool is a little small and loses the sun on it around 4pm, but most of the time it was quiet and if we wanted more sun we went to a place the locals use called San Telmo which is a stoney cove but the sea was lovely and ideal for snorkling. The Apartments are just across the road from the Martinez which is the local shopping centre. It has a supermarket with very reasonable prices for food, drink, toiletries etc. Would recomend taking a travel kettle and mugs if you like a decent size cup of tea or coffee and a corkscrew if you like wine. Staff are freindly and can't fault them. Can't wait to go back!!

6/10 Okay

sharlene, london

Okay for a week!
The apartments were very spacious and basic but comfortable to meet needs. However, you had to pay 3 euro's per day to watch television, and none of which were in English. The hotel had no WIFI and had not much to offer in terms of activities. Staff very pleasant. Breakfast was lovely and was what we expected.

8/10 Good

Vanessa

Stayed 2 nights in Sep 2023

8/10 Good

Alessandro

Una settimana al nord
Struttura datata ma in posizione eccellente. Eravamo all’ottavo piano e si vedeva il mare da uno squarcio del terrazzo. Arredi datati e minimalisti, pochi utensili da cucina, il minimo indispensabile. Il bagno vecchio e maleodorante, puzza di fognatura perenne. Personale cortese e disponibile. A due passi dal centro ma con grossi problemi di parcheggio, 2 sere su 7 siamo stati costretti a parcheggiare nel parcheggio a pagamento della struttura, € 7. Proprio di fronte c’è il supermercato Mercadona.
Stayed 7 nights in Jul 2023

8/10 Good

Monica

Stayed 2 nights in Jul 2023

2/10 Terrible

Stig

Travelled with family
Disliked: Cleanliness, room comfort
Fryktelig Dårlig
Dette hotellet er så slitt og dårlig at det burde ha vært stengt og renovert. Veldig bråkete rundt hotellet, renholdet var meget dårlig. Eneste som var bra var store rom, men sengene var forferdelige. Rett og slett det dårligste hotellet jeg og min familie har bodd på noen gang.
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Toimiva perushuoneisto hyvällä sijainnilla
Ensiksi saatu huone ei aivan vastannut toiveita, mutta viestiminen hotellin kanssa oli todella hyvää ja saimme vaihdettua nopeasti parempaan! Tilava, perussiisti huoneisto josta löytyi kaikki tarvittava. Positiivinen kokonaiskuva.
Stayed 7 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Isot huoneet ja minulle sopivat varusteet. Iso parveke. Edullinen aamupala.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Correcto. Personal muy agradable. Apartamento amplio
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
prijs kwaliteit verhouding is prima, de meeste mensen bij de receptie zijn super vriendelijk en behulpzaam. op 1 dame na
Stayed 14 nights in Aug 2019

8/10 Good

Harriet Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Mar 2019

8/10 Good

Verified traveller

Edulinen js hyvä sijainti. Aamupala vaatimaton mutta riittävä.
Stayed 7 nights in Dec 2018

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отдых
Всё очень хорошо.
Stayed 14 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Meget nemt til de forskellige steder, dejligt at opholde sig der, men møblerne trænger til at blive stiftet.
Stayed 22 nights in Oct 2018

4/10 Poor

paula

Fräscht hotell med mycket rena rum, trevlig personal och god service. Frukosten var ganska ordinär men varmhållningen kan bli bättre. Poolen var liten men erbjöd dock ett mycket svalt dopp om man ville stanna på hotellet och sola. Vi återkommerkommer gärna till apt.Alta.
Stayed 14 nights in Nov 2018
Response from monica. on 1 Jan 2019
thanks very much

8/10 Good

albert

Liked: Cleanliness, room comfort
Buen lugar
Buena relacion calidad precio pero faltan pequenos detalles, no hay jabon para lavar los platos, aunque sea un poco, y cosas asi
Stayed 4 nights in Oct 2018
Response from monica. on 1 Jan 2019
gracias por su comentario , intentaremos mejorar.un saludo

10/10 Excellent

Ruud, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi en leuk apartement fijn dat elke kamer een balkon heeft! Beetje verouderd maar de gemakken zijn er. 3min lopen en je staat op de boulevard 20min naar het strand. Personeel is vriendelijk! Ontbijt service die niet duur is. Zeker een aanrader!
Stayed 7 nights in Oct 2018
Response from Mónica Recepción on 13 Feb 2019
thanks very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sencillo pero correcto, acorde con el precio. Lo mejor, la amplitud. El sofá incomodísimo y para fregar los platos la postura ortopédica ya que hay un armario grande justo a la altura de la cabeza. El garage empinado y algo estrecho pero factible. La televisión bastante bien. Pocos enchufes. Cocina muy simple
Stayed 5 nights in Sep 2018
Response from Departamento de Recepcion. on 12 Oct 2018
Muchas gracias por su comentario , tomamos nota para intentar mejorar, un saludo.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desaliñado
El complejo está sin actualizar. El WiFi no funciona bien, los elementos de menaje (platos, vasos, cubiertos..) son muy viejos están muy usado y da verdadero asco usarlos. Las toallas limpiasconservan manchas antiguas y el personal (excepto el de limpieza) no es excesivamente agradable.
Stayed 7 nights in Sep 2018
Response from Departamento de recepción. on 12 Oct 2018
Le agradecemos su sinceridad y lamentamos que no haya disfrutado de sus vacaciones.Tomaremos nota para intentar mejorar. un saludo.

8/10 Good

Elin

Mycket trivsamt. Trevlig personal. Bra läge.
Stayed 7 nights in Sep 2018
Response from Departamento de Recepción. on 10 Oct 2018
Thanks very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien. El apartamento es amplio, está limpio y es cómodo. El personal es muy amable, está céntrico y justo en frente hay un centro comercial. Como consejo, creo que debería haber un microondas y un congelador que realmente sea un congelador (para meter helados, por ejemplo). Hay espacio de sobra en la cocina y se ahorraría luz.
Stayed 2 nights in Aug 2018
Response from Departamento de Recepción. on 12 Oct 2018
Muchas gracias por su comentario , tomaremos nota para intentar mejorar. Un saludo.

8/10 Good

Arly, Gorinchem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heerlijk ruim appartement met twee slaapkamers
Fijn appartement, ruim en met vriendelijke mensen aan de receptie die 24/7 bemand is. Loop afstand naar het strand en boulevard is prima!
Stayed 14 nights in Jul 2018

10/10 Excellent

adelajda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O.K.
Alles O.K.
Stayed 11 nights in Jun 2018

8/10 Good

Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Lo mejor: la relación calidad precio, y que está al lado de los Lagos Martiánez y de una pequeña playa. Además hay parking, de pago, que viene bien dado que es dificil aparcar por alli. Lo Peor: habitación un poco antigua, la piscina cierra 6-6:30. El buffet del desayuno creo que podría ser mejor.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
god beliggenhed
Værelse anvist var ikke i overensstemmelse med bestilling. Det alternative værelse var 3 etager lavere end bestilt. sengen fantastisk hård, og ekstra puder og tæpper skulle bestilles. Fliser på badeværelse var ikke rene. små myrer i alle skabe. køkken næster umulig og arbejde i. Ingen lys på flugtvej trappe.
Stayed 21 nights in Feb 2018

6/10 Okay

Jose, midden limburg

Liked: Cleanliness, staff & service
Fijne ligging t.o.v. Strand en centrum stad
Appartementen zijn gedateerd maar bedden zijn goed, alles wordt iedere dag gepoetst, Bedden opgemaakt.handdoeken vervangen, alles prima ook het ontbijt. Balkons heel smal, wel lang en een lelijk uitzicht op afbraak hotel.
Stayed 7 nights in Jan 2018

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Vaken i 11 dygn
Balkong mot intilliggande hotels varuintag och sophämtning. Ständig trafik sena nätter med leveranser. Sopor hämtas c:a 04:00-04:30. Går knappt att få en blund i ögonen om natten. Dessutom var köksutrustningen under all kritik. Nästan inget fanns. Utmärkt WI-FI
Stayed 11 nights in Nov 2017