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Staff was friendly . Rooms were clean and comfortable .
christy
Stayed 3 nights in May 2024
4/10 Poor
Carolyn
Travelled with family
15 Apr 2024
Disliked: Staff & service
Staff at front desk was unfriendly. Key card did not work on outside door. Husband is in a wheelchair and extremely difficult to access the needed services. We did like the roll in shower and the breakfast was good for my husband
Carolyn
Stayed 1 night in Apr 2024
Response from Andy P on 4 May 2024
Ms Carolyn,I apologize about the side door not working. I assure you we have fixed the issue since. We recommend using the main entrance for our handicapped guests, especially those in a wheelchair, since there are no ramps near our side entrances. I am glad to hear that you enjoyed the breakfast. We hope you give us another chance in the future to exceed your expecations.
Jennifer,Thank you for your review. I assure you we are in a completely safe area surrounded by a lot of businesses. We hope to see you again in the future.Thanks!
The hotel staff was extremely friendly, hotel appeared nice, but room was not "fresh". The hotel is also in the middle of a field with nothing really around. Bed didn't appear clean, found hair in sheets, a hand print on headboard and stains in room. Slept in clothes!
Verified traveller
Stayed 3 nights in Nov 2023
6/10 Okay
Janet
Travelled with family
10 Dec 2023
Liked: Amenities
The indoor pool was still not open due to repairs. Same condition as it was a year ago. Also the doors to the rooms are a little hard to push open and the automatic door hinge has so much pull that it shuts very, very loudly. People were in and out throughout the night and early morning so it was difficult to sleep. The staff, continental breakfast and cleanliness were excellent but because of the doors shutting so loudly I won’t be back. Two sleepless nights with busy days were exhausting.
Mr. Humberto,Thank you for the awesome feedback! We are thrilled to hear you thoroughly enjoyed your stay with us and look forward to you next visit! Safe Travels!
6/10 Okay
Erik
Travelled with family
16 Oct 2023
Disliked: Property conditions & facilities
comfort
You could hear footsteps from the second floor very early and the front door was very stuck to open.
Erik
Stayed 1 night in Oct 2023
Response from Andy P on 28 Nov 2023
Mr. Erik,Thank you for sharing your feedback with us. We will look into the issues you experienced during your stay and try to get them corrected.
6/10 Okay
Leslie, Canyon
15 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
Carpet in my room was very dirty, the bottoms of my feet were black from walking around the room barefoot. Definitely needed shampooing.
Leslie
Stayed 1 night in Oct 2023
Response from Andy P on 15 Oct 2023
Ms. Leslie,Thank you for sharing your feedback with us. We will look into the room you occupied and get the carpet cleaned right away. We hope you give us another chance to exceed your expectations.
Mr. Caleb,Thank you for your kind words! We are glad to hear you enjoyed your stay with us!
4/10 Poor
Ralph
8 Oct 2023
Disliked: Staff & service
Never use this facility again
The shower was unsafe and I took a spill in the bathroom from a too slippery bathtub. I hit the toilet bowl and moved it out of position to where it would not work. Management did not take it seriously so I had to ask him to write an incident report.
Ralph
Stayed 1 night in Oct 2023
Response from Andy Patel on 8 Oct 2023
Mr. Ralph,I am very sorry about what happened. I'm the manager and I am the one who you spoke to this morning. And as I mentioned to you, we are taking this very seriously. As soon as you mentioned this to me, I went up to the room and inspected everything you mentioned to me. I made sure the grab bar is secure and sturdy, I checked the floor to make sure the anti-slip application is not worn out, and the shower curtain rod is secure. I immediately put the room out of order to get all of these issues addressed and I informed you about them also. So I'm not sure why you feel I did not take it seriously. I was already typing up an incident report, as this is our common practice after something like this occurs, when you came to ask me for one. And after I gave you the report, you mentioned that you had the water running with the tub stopper in place which caused the tub to fill up with about 2 inches of water. I believe this may have been the reason why you slipped. We have never had this happen at our hotel; especially since we have the handle bars in each and every room. Nevertheless, I apologize again that this happened to you and re-assure you that we are taking this very seriously and taking all the necessary steps to address this issue.
10/10 Excellent
Maria
Travelled with family, Travelled with family and small children
I always stay here. The location is perfect and the rooms are always clean and smell fresh. Every person I interact with is friendly and always willing to help. The breakfast is an added bonus and the food is always hot and delicious.
Maria
Stayed 1 night in Oct 2023
Response from Andy P on 8 Oct 2023
Miss Maria,Thank you so much for sharing your experience! We are glad we are able to host you each time you come to Temple and we look forward to hosting you again!
Mr. Richard,Thank you for the rating! We are glad to hear you enjoyed your stay with us!
2/10 Terrible
kevin
Business traveller
21 Aug 2023
Disliked: Staff & service, room comfort
They Steal!!
Hotel is close to shopping. I've stayed here before without any incidents. This stay I brought along a mini ac because it is well over 100 degrees here. I left it in my room when I went to work. When I came back, the room was clean but my ac was gone. I went to the front desk and they searched the cleaners closet but the cleaner took it home and wouldn't answer her phone when the front desk called. Called the owner, who is also the general manager, and low and behold he just left. I've never been so disappointed in hotel. Especially since this wasn't our first time staying here but it is the last! DO NOT STAY HERE! THEY STEAL!!
kevin
Stayed 2 nights in Aug 2023
Response from Andy P on 8 Oct 2023
Mr. Kevin,I am sorry you had a negative experience at our hotel. I assure you we did not take any of your belongings, especially a portable cooler that takes ice cubes and outputs cool air. We have had very loyal and trustworthy employees for years and never have issues with these types of accusations. I wish you safe travels wherever they may take you.
I am very disappointed in this property as well as my experience. I got up in the middle of the night and had the displeasure of running into a mouse in the bathroom. I had to be moved to another room in the middle of the night. I contacted the general manager the next day and my conversation with him was not empathetic. I would like to speak to someone about my experience.
Linnie
Stayed 1 night in Aug 2023
Response from Andy P on 8 Oct 2023
Ms. Linnie,I am sorry that you had a negative experience during your stay with us. I understand how frustrating it can be sharing a room with an unwanted pest. As we discussed, I was able to discount your room. I understand if you decide to stay elsewhere and assure you this issue has been taken care of. Situations like this are out of our control but we do take the necessary steps and measures, such as monthly pest control, to avoid them.
The hotel was fine. Only problem was our a/c did not work very well the first night. I spoke to the front desk in the morning and they changed out the unit right away. The second night was much better.
I picked Comfort Inn because it was one of the cheaper options that wasn't a Days Inn or Motel 8. I was very pleasantly surprised at how nice it was. As an added bonus, it's near a major intersection that made it very convenient and easy to get around Temple.
Accommodations were excellent. Only thing I would suggest is to change check-in at location booked and enforcing pool use to close at 10 p.m. as stated. Great visit overall.
Donna
Stayed 1 night in May 2023
8/10 Good
Spencer
Travelled with group
2 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Basic amenities were lacking, but staff were friendly and room was comfortable as expected.
The room we were given had a mushy and dirty smell to it. We asked for another room but there were no more king rooms. The person at the desk seemed to just going through the motions. Very disappointing!