6/10 Okay
Fr. Marisi
27 Sept 2023
Liked: Cleanliness
The checked in receptionist girl was very helpful. If I’m not mistaken her name was Maliana and the security guy was Kali…. two very kind people that made my stay pleasant. On the other hand the one that checked me out was rude and didn’t really listen to my complaint. Her name was Lavinia. I suggest that you do something about her attitude because its people like her that makes me or guests don’t want to stay at your place. Thanks for the checked in receptionist Maliana and Kali that I wouldn’t mine returning because of their friendly personality. When I first checked in Sept 20-22, I asked who the manager was and Kali pointed out to a guy and I think he said his name was Samu. I was surprised when I checked out and asked to see the manager and the lady said she’s the one and her name was Lavinia. I told her I have a concerned about them not letting my guest come up to my room after leaving a message with Maliana that I will be waiting for my guest which she said Ok . Anyway, the problem could be easily solve if that Lavinia would be more understanding, and listen to the complain from the guest. Anyway, that was the only unpleasant experience I had so I suggest to please talk to Lavinia to treat your customer with listening ears instead of trying to be defensive and think she knows it all. Vina’a va’a levu.
Fr. Marisi
Stayed 2 nights in Sep 2023