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Reviews of Sheraton Syracuse University Hotel & Conference Center

3.5 out of 5
Sheraton Syracuse University Hotel & Conference Center
801 University Ave, Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 886 reviews" "
Rating 8 - Good. 265 out of 886 reviews" "
Rating 6 - Okay. 82 out of 886 reviews" "
Rating 4 - Poor. 31 out of 886 reviews" "
Rating 2 - Terrible. 25 out of 886 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jason on 22 May 2024
Thank you for staying with us. We wish you the best. The hotel closed on May 13th. We appreciate you and hope all your future stays, wherever they are, exceed your expectations.

2/10 Terrible

Carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
The condition of this facility was terrible! Upon arrivial, I opened the closet to hang some clothing and iit smelled so bad of moiture and milldew I immediately closed it and never opened it again. The bathroom also smelled and some milldew on the grout of the tile. In all my travels I have never encountered such deplorable room conditions, especially from such a well respected company as Sheraton! Someone needs to take a serious look at this place!
Stayed 2 nights in May 2024
Response from Jason on 12 May 2024
Carolyn,Thank you for staying. I am sincerely sorry for what you experienced. Sad to say, but we are closing tomorrow. We wish you luck in the future and stay safe and healthy

6/10 Okay

Elizabeth, Florence

Liked: Staff & service
It was fine
Stayed 1 night in May 2024
Response from Jason on 10 May 2024
Elizabeth,Thank you staying with us. I am sincerely sorry for falling short of delivering the service you expected. I am sad to say we are closing after this weekend. We wish you the best and please stay safe and healthy.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from Jason on 10 May 2024
Lisa,Thank you for staying with us and for the 4 out of 5. I am sad to say we are closing after this weekend. We wish you the best and please stay safe and healthy.

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, quiet and safe. It less than a block from Syracuse university.
Stayed 1 night in May 2024
Response from Jason on 10 May 2024
Yvonne,Thank you for staying with us and for the 5 out of 5. I am sad to say we are closing after this weekend. We wish you the best and please stay safe and healthy.

10/10 Excellent

carole

Nice property and very clean. Good check in
Stayed 1 night in May 2024
Response from Jason on 6 May 2024
Carole.We thank you for the 5 out of 5. We wish you the best as we are closing after SU Graduation next week. Please stay safe and healthy. All the best in the future.

10/10 Excellent

Jacqueline

Stayed 1 night in May 2024

8/10 Good

Thania

Great environment for family
Stayed 1 night in May 2024
Response from Jason on 6 May 2024
Thania,We thank you for the 4 out of 5. We wish you the best as we are closing after SU Graduation next week. Please stay safe and healthy. All the best in the future.

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly!
Stayed 2 nights in Mar 2024
Response from Jason on 6 May 2024
Taryn,We thank you for the 4 out of 5. We wish you the best as we are closing after SU Graduation next week. Please stay safe and healthy. All the best in the future.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service
The property is a bit older but still okay. The staff are nice and it’s close to where we needed to be for graduation at Syracuse.
Stayed 1 night in May 2024

4/10 Poor

Amy, Southlake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not clean or well staffed
Stayed 2 nights in Apr 2024
Response from Jason on 1 May 2024
Amy,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. I understand your disappointment. It is sad to say that our hotel will be closing after Syracuse University Graduation in 2 weeks. We will do our best to improve up to our last guest's departure.

8/10 Good

Kristine

Stayed 1 night in Apr 2024
Response from Jason on 22 May 2024
Thank you for staying with us. We wish you the best. The hotel closed on May 13th. We appreciate you and hope all your future stays, wherever they are, exceed your expectations.

8/10 Good

Viviane

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Jason on 22 Apr 2024
Viviane,Thank you for staying with us and for the 4 out of 5. We wish you the best and want you to stay safe and healthy.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our tour of Syracuse Univ
Stayed 1 night in Apr 2024
Response from Jason on 12 Apr 2024
Scott,Thank you choosing to stay with us. We appreciate the 4 out of 5. I am very happy we were the perfect hotel for your visit to SU. I am sorry to say we will be closing our doors as a hotel after this years SU Graduation. We will be a Dormitory. Good luck and stay safe and healthy.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Thought it was a bit pricey for the area. Staff and restaurants were outstanding!
Stayed 2 nights in Apr 2024
Response from Jason on 8 Apr 2024
Jason,Thank you for staying with. We appreciate the 4 out of 5 on your review. Your comments were also very much appreciated. Please stay safe and healthy.

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar 2024
Joseph,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this does not occur again. Stay safe and healthy.

8/10 Good

Clara, freeport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason on 25 Mar 2024
Clara,Thank you for choosing to stay with us recently. We appreciate the 4 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

4/10 Poor

Michele

Stayed 1 night in Mar 2024
Response from Jason on 8 Apr 2024
Michele,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. It as not typical for us to have guests leave disappointed. I will make sure we do better so this does not occur again.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 18 Mar 2024
Michelle,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 5 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenos
Stayed 2 nights in Mar 2024
Response from Jason on 18 Mar 2024
Gladys,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 4 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

10/10 Excellent

Colleen

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. I was able to walk from Upstate Golisano Childrens Hospital in 5 mins. Easy safe walk. I was able to showers after mt sons surgery to make myself feel a little better. It wad everything I needed even though I didnt even spend the night.
Stayed 2 nights in Mar 2024
Response from Jason on 14 Mar 2024
Colleen,Thank you for staying with us and for the 5 out of 5. I am so happy to hear we could provide you a comfortable place while dealing with a concerning situation. I wish the best for you and your family.

10/10 Excellent

Jim

Stayed 1 night in Mar 2024
Response from Jason on 25 Mar 2024
Jim,Thank you for choosing to stay with us recently. We appreciate the 5 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

8/10 Good

Shoudu

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Jason on 26 Feb 2024
Shoudu,Thank you for staying with us recently. We appreciate you choosing our hotel. We do hope you have a chance to stay again in the near future. Stay safe and healthy.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Jason on 26 Feb 2024
Thank you for staying with us recently. We appreciate you choosing our hotel. We do hope you have a chance to stay again in the near future. Stay safe and healthy.

8/10 Good

Ellen

Stayed 1 night in Feb 2024
Response from Jason on 26 Feb 2024
Ellen,Thank you for staying with us recently. We appreciate you choosing our hotel. We do hope you have a chance to stay again in the near future. Stay safe and healthy.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jason on 26 Feb 2024
Susan,Thank you for staying with us recently. We understand there are many choices of hotels and appreciate you stayed here. Thank you for the 10 out of 10 as well. We do hope you can stay again, real soon.

4/10 Poor

Orlando, Hamburg

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property seems old and has not been remodeled.the elevators doors dirty, my pillow had blood stains and carpet stains.Isa from the front desk wasvery helpful. room,
Stayed 1 night in Feb 2024
Response from Jason on 20 Feb 2024
Orlando,Thank you for staying with us recently. I appreciate your valuable feedback. I am sincerely sorry for what you experienced and have shared your comments with our Housekeeping leaders. We will correct the concerns you have shared. I have also shared your comments with Isa, who is greatly appreciative. Stay safe and healthy.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason on 19 Feb 2024
Anne,Thank you for choosing to stay with us and for the 4 out of 5 on your survey. We are happy you enjoyed your time and hope to see you again, soon.

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The location is very convenient to campus and the staff is helpful and friendly. The hotel could use some upgrades. The heat did not work in our room which was uncomfortable. They did offer to switch rooms but we arrived late and determined it was too much trouble as we were already settled in. The location is terrific for campus.
Stayed 1 night in Feb 2024
Response from Jason on 19 Feb 2024
Susan,Thank you for staying with us and providing your valuable feedback. I am sincerely sorry there was an issues the heating unit in the room. I understand not wanting to move rooms as well, as once you get settled, you don't want to start over. I have shared your comments with our team and we will make sure the issues are corrected. Stay safe and healthy.

10/10 Excellent

MATTHEW

Stayed 1 night in Feb 2024
Response from Jason on 19 Feb 2024
Matthew,Thank you for choosing to stay with us. We are very happy you enjoyed your time at the hotel. We hope to see you again, soon. Stay safe and healthy.

10/10 Excellent

Cynthia

Travelled with family and small children
Lovely well and very friendly help.
Stayed 1 night in Feb 2024
Response from Jason on 12 Feb 2024
Cynthia,Thank you for staying with us. We truly appreciate the 5 out of 5 and the wonderful comments regarding our associates. Please stay again and stay safe and healthy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will miss you
I stayed at this hotel because of Louisville vs. Syracuse game. This is a very nice hotel, but I was informed that this hotel will turn into student dormitory. Thanks for the excellent service.
Stayed 1 night in Feb 2024
Response from Jason on 9 Feb 2024
We will miss you too!!!Thank you for staying with us and scoring us a 10. We are sorry we will be closing and appreciate you staying. Stay safe and healthy.

2/10 Terrible

Andrew, Scranton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jason on 9 Feb 2024
Andrew,Thank you for staying with us recently. Our goal is to exceed our guests' expectations. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this gets corrected.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very convenient location. My son is a student athlete so we come to his games very often.
Stayed 1 night in Feb 2024
Response from Jason on 5 Feb 2024
Colleen, Thank you for staying with us. We appreciate the 5 out of 5 score. Wishing the best of luck to your student and hope to see you again soon. Stay safe and healthy.

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jason on 5 Feb 2024
Thank you for staying with us and completing the survey provided. Sorry for not delivering the perfect stay, but we will strive to do so the next time you choose to stay with us. Stay safe and healthy.

10/10 Excellent

Justina

Travelled with family, Business traveller
Liked: Amenities
Liked the location, room was clean, room service was fast and food was delicious.
Stayed 1 night in Jan 2024
Response from Jason on 2 Feb 2024
Justina,Thank you for staying with us and sharing your feedback. We appreciate the 5 out of 5 score. We hope you can stay again soon. Stay safe and healthy

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location location location
Great location for visiting the university. I believe they are turning it into dorms.
Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
David,Thank you for the 10 out of 10. We appreciate you staying with us and yes, the hotel is being converted into a Dormitory for SU. I do hope you get another opportunity to stay prior to May 2024. Stay safe and healthy.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
Judy,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
Thank you for staying with us. I am sorry we fell short of meeting your expectations. Please contact us directly at the hotel if you would like to share any additional details so we may be able to correct the concerns you encountered.

8/10 Good

Al

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
Al,Thank you for staying with us and for the 4 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for the university
Comfortable stay, friendly staff, convenient location adjacent to campus.
Stayed 2 nights in Jan 2024
Response from Jason on 29 Jan 2024
Christopher,Thank you for staying with us recently. We appreciate the 10 out of 10 on your survey. I am glad you found our staff and location exceeded your expectations. We hope you can stay again, soon. Stay safe and healthy

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Jason on 5 Feb 2024
Michael,Thank you for choosing to stay with us and for the 5 out of 5 on your survey. We appreciate it and are happy you enjoyed your time with us. We hope you can stay again soon. Stay safe and healthy

10/10 Excellent

Sara

Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
Sara,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient. Was a little surprised the meal I had at Sitrus ( steak), the hotel evening restaurant , was very good.
Stayed 1 night in Jan 2024
Response from Jason on 29 Jan 2024
John,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I am so happy to hear you enjoyed your meal in Sitrus. I do hope you can stay again. Stay safe and healthy.

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason on 29 Jan 2024
Lin,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason on 18 Dec 2023
Jeff,Thank you for staying with us recently. We truly appreciate the 5 out of 5. We hope you can stay again, in the near future. Have a safe and happy holiday season.

4/10 Poor

Elisha

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
We were next to a room of student partiers, and the hotel does not have a "noise fee" in place to prevent them from screaming until 4am. We were traveling with our 3 year old. We will never stay at this hotel again, regardless of how convenient it was to the conference. Too many undergrads and no policies to protect travelers.
Stayed 2 nights in Dec 2023
Response from Jason on 11 Dec 2023
Elisha,Thank you for staying with us recently. I am so sorry for what you encountered regarding noise from the neighboring guest. This is not a typical issue that we have, but we will make sure it is corrected. Have a wonderful holiday season.

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from Jason on 29 Jan 2024
Shane,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

4/10 Poor

Harold

Travelled with family
Disliked: Staff & service, property conditions & facilities
Upon arrival to room, there was dirty towels & Sheets piled high right next to our door. The room smelled like there was a pet in at one time, even though they said 7th floor was not a pet friendly floor, my wife's allergies started immediately upon entering room. Bar staff had zero people skills, and without our group would of had 4 people spending money instead of 80. Very nasty & unpleasant. Security person was the most friendly person on staff at hotel as well as valet guys. Also, in order to change rooms due to smell & allergy to pets, they had to down grade my room
Stayed 1 night in Dec 2023
Response from Jason on 7 Dec 2023
Harold,Thank you for staying with us recently. I am sincerely sorry for what you encountered and failing to meet your expectations. I have shared your comments with our Management Team to correct the concerns you shared. Your feedback is valuable and being utilized to improve the hotel. Stay safe and enjoy the holiday season

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 1 night in Dec 2023
Response from Jason on 7 Dec 2023
James,Thank you for the 10 out of 10. We are happy you enjoyed your time with us and hope you get another opportunity to stay. Stay safe and enjoy the holiday season.