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Reviews of Embassy Suites by Hilton Syracuse Destiny USA

3.5 out of 5
Embassy Suites by Hilton Syracuse Destiny USA
311-371 Hiawatha Blvd., Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay! The free drinks and breakfast were amazing! Would stay again when I’m the area next!
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Kristy, thank you for sharing your wonderful experience at the Embassy Suites By Hilton Syracuse-Destiny USA. It's fantastic to hear that our complimentary drinks and breakfast enriched your stay. We eagerly anticipate your next visit.

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to shopping mall. Highways and roads to downtown. Safe and very beautiful hotel. Great staff and bar , restaurant, great breakfast one of the best i have ever had. Thank you
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Lance, it's wonderful to hear that you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We appreciate your kind remarks about our location, our appealing aesthetics, our inviting bar and restaurant, as well as our hearty breakfast. Our dedicated team members are pleased to know that they contributed positively to your experience. We thank you for sharing your thoughts and look forward to welcoming you back in the future.

10/10 Excellent

Jaime

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Jaime, thank you for acknowledging the cleanliness at Embassy Suites By Hilton Syracuse-Destiny USA. We prioritize maintaining a neat and tidy environment for all our guests. Please come back soon for another spotless experience.

10/10 Excellent

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best part was the breakfast. The best I have ever hard in a hotel
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Paul, thank you for your delightful comments. It's wonderful to know that the breakfast at Embassy Suites By Hilton Syracuse-Destiny USA surpassed your expectations. We take pride in our delicious and varied breakfast offerings and it makes our day to hear that it was the highlight of your stay. We look forward to welcoming you back and impressing you once again.

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Staff is very friendly and helpful. Room had stains on sofa and door had greasy looking handprints on it.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Richard, thank you for the positive feedback about our friendly and helpful team. At Embassy Suites By Hilton Syracuse-Destiny USA, we strive to provide exceptional service. We took note of your comment about cleanliness, and assure you that we hold our standards high when it comes to maintaining a wholesome environment. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location!!!
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Michelle, it's great to know you appreciated the prime location of Embassy Suites By Hilton Syracuse-Destiny USA. We hope you were able to make the most of your visit and explore the wonderful attractions nearby. Looking forward to welcoming you back for another remarkable experience.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have west but staff was great!
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Natalie, thank you for sharing your experience at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to hear that our team provided outstanding service. We will definitely look into your feedback about the rooms to continually improve our guest experience. We appreciate your review and look forward to your next visit.

4/10 Poor

Andrew

I liked the location of the hotel. Very close and easy access to Destiny USA. The property was rather clean. Breakfast was amazing 10/10. What I disliked about the hotel was the obnoxiously loud a/c unit in room, which made it nearly impossible to sleep.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Andrew, it's pleasing to know that our hotel's location and cleanliness met your approval. Furthermore, we're thrilled you enjoyed our delicious breakfast. In regards to your sleep disruptions, we sincerely apologize for any inconvenience caused. We value your comfort, and concerns with room facilities like the air conditioning can, unfortunately, occur. Your feedback aids us in our continuous pursuit of improving the guest experience. We hope you'll give us another opportunity in the future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Victoria, we're thrilled to hear your stay at Embassy Suites By Hilton Syracuse-Destiny USA was to your liking! Thank you for choosing us and sharing your positive experience. We look forward to your next visit.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for the fantastic rating, Lydia!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a last minute find with a pool. Turned out this place offered more then what we read. Happy hour 5:30-7pm, 2 free drinks snackes at the bar for everyone over 21 in the room per night, was a nice touch. Breakfast was buffet style with made to order pancakes or omelets or egg done anyway you like. Pancakes options like chocolate chips, sprinkles, m&m and other things. The beds in separate area of the room with doors so not to disturb someone else that wants to stay up later. TV in living room and bedroom. Very big rest room. Lots of space. Only down fall would be the fridge. Really small just enough room for some sodas and juice.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Richard, thank you for sharing your enjoyable experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you appreciated our little extras including the happy hour and the buffet-style breakfast with delicious options. We're also pleased to hear you found the separate sleeping areas and spacious bathroom to your liking. Your feedback about the refrigerator has been noted and will aid us in evaluating possible improvements. Looking forward to welcoming you back on your next visit.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff and housekeeping were awful. Never came to our room to clean up or give us towels and paper goods in 3 days. Had to nag them constantly to even give us some clean towels. Staff couldn't care less - they figure if they ignore you maybe you'll go away. Steer clear of this place!!!!!
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
William, it's disheartening to learn that you didn't receive the service you expected during your visit. It's important to us to ensure all guestroom needs are addressed timely and efficiently. It seems we may have missed the mark on this occasion. Please accept our apologies for any inconvenience you encountered regarding the provision of towels and other supplies. We acknowledge your comments and rest assured they'll be used as a tool to improve. We hope for an opportunity to provide a much better experience the next time.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and the evening receptions, as well as the shuttle service. Front desk staff very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Teresa, it's delightful to hear that the breakfast and evening receptions at Embassy Suites By Hilton Syracuse-Destiny USA enhanced your experience. We're also pleased that you found our shuttle service convenient and our front desk colleagues amiable and supportive. We look forward to welcoming you back in the future.

6/10 Okay

Martha

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate the feedback, Martha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Jean, we're pleased to see your 5-star rating for Embassy Suites By Hilton Syracuse-Destiny USA. Thank you for choosing our hotel. We look forward to your next visit.

10/10 Excellent

Lisa

Fast and friendly check in
Stayed 1 night in Apr 2024
Response from Customer Service on 2 Apr 2024
Lisa, it's wonderful to hear about your prompt and cordial check-in experience at Embassy Suites By Hilton Syracuse-Destiny USA. We believe efficient service is crucial to creating a relaxing stay. We truly appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They even offered me a shuttle to the station when I check out in the morning
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Charles, it's wonderful to hear that you appreciated the convenience of our shuttle service at Embassy Suites By Hilton Syracuse-Destiny USA. Our aim is always to make your stay more comfortable and easy. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this layout (normal hotel layout) better than their more stereotypical layout with a courtyard which was way noisier. The staff were nice and amenities were good, though the pool probably could’ve used a good scrubbing instead of just more chlorine. Breakfast was good. The whole place shows its age if you’re looking super close, but it is very well kept which we attribute to the staff. We’d stay there again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Mark, it's fantastic to know you enjoyed the unique layout at Embassy Suites By Hilton Syracuse-Destiny USA. Your kind words about our team members and amenities are greatly appreciated. Cleanliness remains a top priority for us, including in our pool area. Your feedback will be considered to provide an even better experience next time. We are delighted that you plan to stay with us again and look forward to your return visit.

10/10 Excellent

Jamie

Stayed 6 nights in Mar 2024
Response from Customer Service on 19 Apr 2024
Jamie, thank you! We're thrilled to know you had a 5-star stay at Embassy Suites By Hilton Syracuse-Destiny USA. It would be an absolute pleasure to welcome you back in the future.

10/10 Excellent

Lorisa

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Lorisa, thank you for your 5-star Expedia rating. We're ecstatic you enjoyed your time at the Embassy Suites by Hilton Syracuse-Destiny USA. We strive for excellence and are glad that in your case, we achieved this goal. We look forward to welcoming you back on your next visit!

6/10 Okay

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Looks great on the surface, but amenities are way outdated. Staff is pleasant and courteous, but lack direction and proper tools for success. Seems like the proverbial "fresh coat of paint" would do wonders for this place!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Kevin, it's regrettable to hear that your experience fell short of expectations, particularly around our facilities. We strive to provide a positive guest experience and will take your feedback into account. It's pleasing to know that you found our team members amiable and respectful, despite the challenges. We take note of your constructive feedback as we continually strive to enhance our guest experience. Your words about a "rejuvenation" are taken in the right spirit. Thank you for your review.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Thank you for this excellent rating, Gregory!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites By Hilton Syracuse-Destiny USA! We'd love to host you again someday for yet another unforgettable visit.

6/10 Okay

Kelly

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Arrived at 6 pm after driving 6 hours and well after the check in time. They told us the room wasn’t ready and when questioned they said they were fully booked and under staffed. Both of these are not actually acceptable answers considering the room was prepaid and we were hours after check in time. When we said that they put us in a room that I’m fairly certain was not what we paid for (and not an upgrade) but we were only staying 1 night and had some place to be. They also were not apologetic at all. Felt very unprofessional.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Kelly, firstly, we are disappointed to hear about your most recent experience. We understand how disheartening it must have been to not enter your room immediately upon arrival. We strive to ensure a smooth check-in process and regret if there was a misunderstanding about the type of room assigned to you. Our team members aim to provide an exceptional service and your feedback about their reactions is certainly not reflective of the standards we set. We hope to have the opportunity to serve you better in the future.

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Thank you for this lovely rating, Robert!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Embassy Suites By Hilton Syracuse-Destiny USA. We'd like to share an even better experience with you soon.

10/10 Excellent

Francine

Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Francine, we appreciate your outstanding rating on Expedia for Embassy Suites By Hilton Syracuse-Destiny USA. We hope your stay was memorable and we're excited to welcome you back in the future. Thank you!

4/10 Poor

Karen

Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Karen, it's disappointing to learn that your stay with us did not meet your expectations. We value your feedback and will reflect on ways to improve our service. We sincerely hope for a chance to make it right during a future stay.

2/10 Terrible

Alison

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
We appreciate the feedback, Alison.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Thanks for the fantastic review, Danielle!It's excellent you had such an amazing stay at Embassy Suites By Hilton Syracuse-Destiny USA! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

jerry

Liked: Cleanliness, staff & service
The room was 'efficient'; not very welcoming. Reservation was for a room with a tub...which this didn't have.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Jerry, thank you for sharing your feedback. It's regrettable that your room didn't meet your expectations in terms of warmth and the specifics of your booking. We value your comment and will certainly convey this to our team members so they can better fulfill guest's preferences in the future. We hope to have the pleasure of serving you better in your next stay.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property but the heat was set at 75 and not able to adjust. Breakfast was excellent. Otherwise, great stay .
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Marie, it's great to hear you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA, particularly appreciating our property and the breakfast. Regarding the warmth, we'll look into ensuring more guest control in future. We're thrilled you had a great stay overall and look forward to welcoming you back in the future.

4/10 Poor

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property is clean and well maintained. Check in was terrible, we checked in during their social hour and the bar was so loud we couldn’t hear the girl at the front desk. She checked us in but the amount was over $100 over our booked price and she said that $200 was for coverage if the room was damaged and would come off the total room price but it doesn’t seem to add up, however I may have heard her wrong since it was so loud in the reception area I could barely hear her. The pool was clean but no towels and when I went to ask for some the front desk wasn’t the friendliest but her co-worker was. It took another 15-20 minutes before we actually got the towels. Parents also left their young children unattended to go back to the bar and would come back and check every 20 minutes or so. This is definitely more of a guests not following rules problem but made enjoying the pool with my family difficult as the kids constantly ran around and jumped in the rather shallow end, and as a mom I was nervous for the other children. The breakfast food was great but again the atmosphere was very loud. The made to order egg chef was very loud trying to announce you get made to order eggs almost like a carnival game employee trying to get you to play. The common areas smelt of pot and cigarette smoke. At checkout I asked for an email receipt but it’s been hours and I did not receive one so I still don’t have answers to the first check in price question.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Stephanie, we appreciate your review. It's great to hear you found our property well-kept and enjoyed the breakfast. Your concerns about the noise levels during check-in and at the breakfast area are noted. Providing an efficient check-in process and a pleasant guest experience are high priorities for us.We apologize for any misunderstanding regarding the room charge. Our aim is to ensure transparency, and we're sorry about the delayed receipt. It's also regrettable to hear about the pool situation, we always encourage families to supervise their young ones for everyone's safety and enjoyment.Even though our team members endeavor to provide a continuously comfortable environment in the common areas, we're sorry to hear there was an unpleasing odor. Rest assured, we take such feedback seriously for improvements. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

KaraElise, Herkimer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, fast and respectable with any needs/request we made during our stay. Love that it was kid friendly, and relaxing for our whole family.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
KaraElise, it's wonderful to hear how much you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. We're delighted our team members responded quickly and respectfully to your needs and that your entire family found the atmosphere relaxing. Your warm words inspire us to continue providing excellent service. We hope to welcome your family back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Robert, thank you for sharing your top rating. It's wonderful to know that Embassy Suites By Hilton Syracuse-Destiny USA lived up to your expectations. We appreciate your trust and look forward to serving you again in the near future.

10/10 Excellent

Richard

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast & loved the happy hour and food.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Richard, we're delighted to hear that you enjoyed the breakfast and appreciated our evening dining options at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to hear that these aspects of your stay had a positive impact on your experience. We hope to welcome you back soon for another memorable visit.

6/10 Okay

Kimberly

Travelled with family
Liked: Property conditions & facilities
I really wanted to love this hotel but from the moment we arrived it kept failing us.From cars parking at the entry so you had to park in the lot and walk with luggage to a long checkin.1 front desk person 1 trainee.No one acknowledged me. They were having trouble with something. Someone cut right in front of me,I mentioned I was next and they asked her what she needed. Still nothing to me.But they kept working on the problem w the person up front-were literally face timing a manager with the checkin before me as I stood waiting. Still, no comment,not “sorry, it will just be a moment” nada. Finally get up there, everyone very nice, but also problems with my reservation it looks like.Finally get the room cards and then it is not taking my credit card.Mind you, it is almost 1am, we just drove 5 hrs. and now my 2 sleepy boys and husband are behind me with our things. I finally ask if they can go up while we figure this out. “Ya,sure”. Shouldn’t you have offered that? You are in the Hospitality business. Finally they have me use a different credit card machine and I can go upstairs too. Upstairs, room had faint smell of poop. Never found anything, but the room just never smelled good.Strange setup-nowhere to hang a coat, except the closet in the bedroom, but the only drawers were desk drawers so not much room for clothes in a room for6. Hairdryer had crud on it, so did couch. No one told us the time for breakfast,or that we had some happy hour thing included- saw it too late.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Kimberly, thank you for sharing your experience. We understand there were some inconvenient aspects during your arrival and check-in process, as well as issues encountered with the credit card machine. Your feedback regarding team members not acknowledging you or keeping you updated during your wait is duly noted.Room concerns, like unusual odors and the layout, are regrettable. We're equally perplexed to hear about the uncleanliness you found, specifically on the hairdryer and couch. More robust training for our team members may help us avoid these situations in the future.Finally, we assure you it's standard protocol to keep our guests well-informed about all amenities, including breakfast time and the availability of included special offerings.We deeply value your feedback and will incorporate your comments into our ongoing efforts to improve our overall service.

4/10 Poor

John

Travelled with family
Firstly, I booked this hotel through Expedia because the hotel would not honour Expedias rate. Secondly, after using our room key once it stopped working. Then they tried to accuse me that I had not paid for the room. Thirdly, we ordered food from the restaurant only to find out they have no bread. So, no burgers, no pizza, no sandwiches. And, to top it off, we waited over an hour to get what food we could. I can only wait to see what happens tomorrow for breakfast with no bread.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
John, it's unfortunate to read about the complications with your booking, and the inconvenience regarding the room key. Your dining experience too should have been better. Please be assured, our team is committed to promptly addressing any issues and ensuring our cuisine meets expectations. It's our hope that the rest of your stay was more enjoyable.

10/10 Excellent

Molly, Boonville

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Feb 2024
Molly, thank you for choosing to stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear that your visit went well. Our team eagerly awaits your next visit for another delightful experience. Safe travels!

2/10 Terrible

Derrick

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
We appreciate the feedback, Derrick.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Cheryl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything above, had dinner in the restaurant and is was good. Room was clean and bed and pillows very comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Cheryl, thank you for your wonderful comments about your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear you enjoyed your meal at our restaurant, and found your accommodations both clean and comfortable. We look forward to the opportunity to welcome you back for another enjoyable visit in the future.

2/10 Terrible

LOGAN

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
We appreciate your feedback, Logan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Ariane, it's pleasing to see you had a good experience at Embassy Suites By Hilton Syracuse-Destiny USA. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Jacob

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
We appreciate you taking the time to share your feedback, Jacob.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Richard

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The breakfast and chef were great as were all the staff. Very accommodating. Pool can get packed fast and is very loud at times but we had kids adding to the mix
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Richard, your positive feedback is much appreciated. It's great to hear that you found the breakfast at Embassy Suites By Hilton Syracuse-Destiny USA to be a highlight of your stay and our team members accommodating. We acknowledge that the pool area can get lively, and we're glad to know you and your family were able to join in the fun! We hope to welcome you back in the future.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Sonia, it's splendid to see your high rating for Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you had a favorable experience and look forward to welcoming you back soon.

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel. Highly recommend!
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Franklin, thank you for your wonderful feedback. It's great to hear you appreciated the location of the Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear your recommendation and can't wait to welcome you back in the future.

8/10 Good

Darnell

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank y’all for everything!!
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Darnell, we're delighted to hear that you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to know our efforts made your visit a pleasant one. We anticipate the opportunity to serve you again in the future!

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Thank you for sharing your perfect rating with us, Kerry!It's wonderful to see how much you appreciated your time at Embassy Suites By Hilton Syracuse-Destiny USA! We want everyone to feel right at home at Embassy Suites By Hilton Syracuse-Destiny USA. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time in Syracuse and the Embassy was a great place to stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Barb, it's great to hear that you had a wonderful time visiting Syracuse and staying at Embassy Suites By Hilton Syracuse-Destiny USA. We are thrilled to know our hotel added positively to your experience. We hope to welcome you back in the future.

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Kerry, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Embassy Suites By Hilton Syracuse-Destiny USA!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very friendly. Mall is a short safe walk away which is great! Room was clean which is always nice. Only complaint was floor around pool was a little dirty but I am a clean freak. Definitely will stay there again!
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
John, it's wonderful to hear about your positive experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're glad that our team members were able to make a great impression and that you found the room cleanliness to your standards. Your feedback regarding the pool area has been noted and will be considered for future improvements. We appreciate your kind words and look forward to your future stays with us!