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Reviews of Candlewood Suites Sumter, an IHG Hotel

2.5 out of 5
Candlewood Suites Sumter, an IHG Hotel
2541 Broad St, Sumter, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 135 reviews" "
Rating 8 - Good. 40 out of 135 reviews" "
Rating 6 - Okay. 14 out of 135 reviews" "
Rating 4 - Poor. 6 out of 135 reviews" "
Rating 2 - Terrible. 6 out of 135 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and staff was great
Stayed 1 night in Feb 2024

8/10 Good

Teporschne

Stayed 3 nights in Jan 2024

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip to shaw. Love the kitchen , staff were excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
There is nothing I didn't like. I enjoyed my stay
Stayed 1 night in Nov 2023

8/10 Good

Petagaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants, clean, quiet and friendly staff!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Frankie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Henry

Travelled with family
Liked: Staff & service, room comfort
Shower head
Shower head needs replace. Its have water rust contamination or replace for a new one. The couch needs deep cleaning. Has stain Room needs betterhouse hold air freshnets smells as well. All other ok.
Stayed 1 night in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place!
This was a great place to stay! My 2 dogs even loved it. We have been traveling for nearly 3 weeks and our dogs have not taken to a room like they did this one. It was very clean, wide open and super comfortable. I wish i had stayed at this chain in my prior places. Very, Very nice! Oh..... they also have a "Share" locker that has games, mixers and other essentials you may want to use. BRILLIANT!!!
Stayed 1 night in Sep 2023

8/10 Good

TIJUANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional and will go above and beyond to assist you.
Stayed 3 nights in Sep 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there just wished both sides of the bed had a night stand.
Stayed 1 night in Aug 2023

8/10 Good

Steven

Stayed 1 night in Aug 2023

10/10 Excellent

Khayla

Stayed 2 nights in Aug 2023

4/10 Poor

Todd

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nikhom, Sumter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Jul 2023

8/10 Good

Jenell, Baltimore

Liked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Aliyah

Stayed 1 night in Jul 2023

8/10 Good

Victor

Business traveller
Liked: Staff & service, property conditions & facilities
Nice staff, friendly service. Housekeeping is also nice.
Stayed 11 nights in Jun 2023

10/10 Excellent

Cravin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the ease of the check-in and check-out process; on both occasions, it took less than 5 minutes. Also, there was ample parking, great dining options and locations, and the cleanliness was excellent.
Stayed 2 nights in Jun 2023

8/10 Good

Ted

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kaitlynn on 3 Aug 2023
Dear Ted, Thank you for taking the time to tell us about your experience at Candlewood Suites SUMTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 803-469-4000 or candlewood2021@gmail.com. Sincerely, Kaitlynn Jacobs General Manager 803-469-4000 candlewood2021@gmail.com

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in May 2023
Response from Kaitlynn on 3 Aug 2023
Dear Kaitlynn, Thank you for taking the time to tell us about your experience at Candlewood Suites SUMTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 803-469-4000 or candlewood2021@gmail.com. Sincerely, Kaitlynn Jacobs General Manager 803-469-4000 candlewood2021@gmail.com

6/10 Okay

Jacquelyn

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Very meh
Musty smell, hair in the bath towels, person at front desk was less than friendly. Many signs with rules such as taking out own trash and the air conditioning needs time to restart due to ecofriendly
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
The room was clean and it was pretty quiet during our stay. Parking easy to find and many food choices were available nearby. I would book this hotel again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Natashia

Stayed 1 night in Feb 2023

2/10 Terrible

VIncent

Stayed 1 night in Feb 2023

10/10 Excellent

Marlinda

Stayed 1 night in Feb 2023

8/10 Good

Nikhom, Sumter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service but no breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Denene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with a kitchen
Stayed 2 nights in Feb 2023

2/10 Terrible

Nicholas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty smoking room
Requested king size and got a double. Room smelled like stale cigarettes and nasty disgusting. Parking lot unless you are in the first few spots is a long walk with a baby. When I called to say the room was no good I was just offered to check out with no refund. I won’t ever stay at another candle wood
Stayed 1 night in Dec 2022

10/10 Excellent

Brandy

Stayed 1 night in Nov 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice and clean rooms .. We stayed in a king size studio room. The price was amazing and the staff was friendly…
Stayed 1 night in Nov 2022

8/10 Good

Jacqueline, Bowie

Stayed 3 nights in Sep 2022

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
We didn’t get a key until late because the lock didn’t work. She tried several time but had to call someone to do it
Stayed 1 night in Sep 2022

10/10 Excellent

Altricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2022

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very friendly.
Stayed 1 night in Feb 2022

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice having a kitchen available.
Stayed 1 night in Feb 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, available, courteous and kind. The property was clean, recently renovated, and quiet - superb stay!
Stayed 2 nights in Dec 2021

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 14 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need updating
The room was clean but the rooms look old and run down. For almost $200 a night this room was a disappointment. I could wait to leave out.
Stayed 1 night in May 2021

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I enjoyed our stay. Very clean and quiet and spacious.
Stayed 3 nights in Mar 2021
Response from Kaitlynn Jacobs on 30 Mar 2021
Ashley, We are so happy that you and your family enjoyed your stay. We hope to see you again in the future. Kind Regards, Kaitlynn Jacobs General Manager

8/10 Good

Gloria, Sumter ,SC

Liked: Cleanliness, amenities
I Like my room the staff was excellent and nice, the only thing I didn't like was they place someone in the room across from mine wit a puppy that was whining and barking all day and night. So the next time I stay there hopefully i can request me be in a peaceful spot so I can truly enjoy my stay
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Delivered short of expectations
Selling point for this hotel was that it offered a kitchenette. Unfortunately, I'd hardly call it a kitchenette considering the size of the stove top, the counter top space, and availability of silverware/ pots/ pans. Aside from that, the hotel is a bit dated, but not more than its competitors. Cleanliness is acceptable; comfort was okay; location was in fact great; bathroom had a tub/shower, so that is a plus for some, I'm sure; size of room was decent - the furniture pieces were a little cramped together, but it does have a full size closet and full size dresser. I'd stay here again if I wanted to stay in this price range.
Stayed 11 nights in Mar 2020

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Latosha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was clean
Stayed 2 nights in Dec 2019

10/10 Excellent

Mary, Douglasville Pa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not warm, my granddaughters couldn't go in because it was way to cold. Warm it up!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the front desk were very pleasant and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great. Nice spacious room.
Stayed 1 night in Sep 2019

6/10 Okay

Jackie

Disliked: Amenities
Only weekly housekeeping, no free breakfast, had to ask desk for hangers ( there were none in closet) and shampoo. When I went in bathroom, it only had 2 small bars of soap.
Stayed 5 nights in Jun 2019