4/10 Poor
Michelle
Travelled with family
7 Jun 2024
Liked: Cleanliness
Disliked: Staff & service
This is our second year here because last year was a great experience—this year has been poor. To start with, there is construction going on early every morning so we woke up to loud yelling and continous banging. The service for drinks and food at the pool area was nonexistent for the first three days of our trip. On the fourth day, they set up and closed quickly because the hotel power went out. The staff that provide help for using the paddle boards and kayaks were nowhere to be found as well most of our trip. The difference in service was really what is driving my overall rating. I do not plan on booking again in the future because there are plenty of other great options in St.Petersburg. The price point is higher to stay here so the experience and expectation bar is set higher. I considered it worth the money based on the experience last year, but this year the lack of staffing and construction killed our experience. I shared this with the front desk upon our departure but nothing was done to end our experience on a positive note; highly disappointed and will share this experience with everyone I know.
Michelle
Stayed 5 nights in Jun 2024