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Reviews of Pan Pacific Orchard

5 out of 5
Pan Pacific Orchard
10 Claymore Road, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 115 reviews" "
Rating 8 - Good. 27 out of 115 reviews" "
Rating 6 - Okay. 11 out of 115 reviews" "
Rating 4 - Poor. 7 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a beautiful addition to singapore. its a garden hotel in a garden city
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 23 May 2024
Dear Johnathan, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Michael, HOPE ISLAND

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have stayed out. Service was exceptional
Stayed 1 night in May 2024
Response from Comment from Hotel Management on 9 May 2024
Dear Michael, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

4/10 Poor

Limin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Was very disappointed with the service offered by the property. Understand that I booked with Expedia which is a third-party website, was shocked that Pan Pac Orchard does not recognise my Platinum Elite member at all. None of my membership benefits was offered. Check-in was long, had to carry my heavy bag and wait. Took my keys and the keys did not even work in the lift. Had to wait again to get my keys to work. Water filter had some issues and I drank non-purified water. Tap water was clearer than their filtered water. Very disappointing experience as compared to the first time I have stayed at the property.
Stayed 1 night in Apr 2024
Response from Comment from Hotel Management on 9 May 2024
Dear Limin, Thank you for staying with Pan Pacific Orchard on this visit and for taking the time to share your feedback. We appreciate your constructive comment which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience. We will investigate the issue and follow up internally. Once again, we would like to apologies for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Orchard and look forward to welcoming you back again. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

selina

Liked: Cleanliness, staff & service, property conditions & facilities
best hotel in singapore!!
Stayed 1 night in Apr 2024
Response from Comment from Hotel Management on 9 May 2024
Dear Selina, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Hamish, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 9 May 2024
Dear Hamish, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Danh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 26 Apr 2024
Dear Danh,We are sorry to know that you did not have a pleasant experience at our hotel. We would like to follow up and understand where we could have done better. May I seek your assistance to reach to us, please?Thank you and look forward to hearing from you.Sincerely Yours,Pan Pacific Orchard

10/10 Excellent

Yvann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool hotel. Limited views but it’s cozy
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Yvann, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

YUHUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth it
Stayed 3 nights in Mar 2024
Response from Comment from Hotel Management on 4 Apr 2024
Dear Yuhuan, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

elizabeth, Chester

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a brand new property in walking distance to Orchard Rd and the Ion. It is stunning and the pool area is amazing. I don’t think it would have been half as cool without a balcony overlooking the pool area. The rooms are very small with no drawer space at all. There is no gift shop or place to just grab a soda or granola bar.
Stayed 5 nights in Mar 2024
Response from Comment from Hotel Management on 26 Mar 2024
Dear Elizabeth, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall, you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Seiichiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like a resort hotel even in the central businesses district. Staffs were well educated. I want to stay here again.
Stayed 2 nights in Feb 2024
Response from Comment from Hotel Management on 5 Mar 2024
Dear Seiichiro, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Stunning hotel, well appointed room, very comfortable bed. Enjoyed club lounge facilities, recommend staying on the upper floors. Well located for Orchard Road
Stayed 5 nights in Feb 2024
Response from Comment from Hotel Management on 1 Mar 2024
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Yeonwoo

Stayed 1 night in Feb 2024
Response from Comment from Hotel Management on 1 Mar 2024
Dear Yeonwoo, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

6/10 Okay

antonio kit son

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Comment from Hotel Management on 20 Feb 2024
Dear Antonio, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and a dream in the sky. The brunch was phenomenal and the hotel architecture was inspiring.
Stayed 4 nights in Feb 2024
Response from Comment from Hotel Management on 15 Feb 2024
Dear William, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Comment from Hotel Management on 15 Feb 2024
Dear Robert, Thank you for staying with Pan Pacific Orchard on this visit and for taking the time to share your rating. We are sorry to hear of your less than satisfactory experience. Please contact the hotel directly with more information, and we will investigate the issue and follow up with you directly to address your concerns.Once again, we would like to apologies for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Orchard and look forward to welcoming you back again. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Ryan

Stayed 4 nights in Feb 2024
Response from Comment from Hotel Management on 15 Feb 2024
Dear Ryan, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel. Small rooms but adequate. Club lounge is all about the drinks. Club lounge food is rubbish and club lounge is all about the alcohol.
Stayed 4 nights in Dec 2023
Response from Comment from Hotel Management on 7 Feb 2024
Dear Paul, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall, you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Jieun

Stayed 2 nights in Feb 2024
Response from Comment from Hotel Management on 7 Feb 2024
Dear Jieun, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

6/10 Okay

Edouard

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Comment from Hotel Management on 7 Feb 2024
Dear Edouard, Thank you for your ratings of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Vijay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service and hospitality but please add more vegetarian options
Response from Comment from Hotel Management on 30 Jan 2024
Dear Vijay, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Comment from Hotel Management on 29 Jan 2024
Dear Jeffrey, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing Hotel :0
Stayed 3 nights in Jan 2024
Response from Comment from Hotel Management on 24 Jan 2024
Dear Nick, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Melati

Stayed 1 night in Jan 2024
Response from Comment from Hotel Management on 29 Jan 2024
Dear Melati, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comment from Hotel Management on 22 Jan 2024
Dear Guest, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comment from Hotel Management on 16 Jan 2024
Dear Ian, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Wai Man

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Comment from Hotel Management on 15 Jan 2024
Dear Wai Man, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Pin

Stayed 4 nights in Jan 2024
Response from Comment from Hotel Management on 29 Jan 2024
Dear Pin, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Lina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Phenomenal service and facilities
Stayed 7 nights in Dec 2023
Response from Comment from Hotel Management on 15 Jan 2024
Dear Lina, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

JIHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Comment from Hotel Management on 8 Jan 2024
Dear JIHO, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Baoyi

Stayed 3 nights in Dec 2023
Response from Comment from Hotel Management on 17 Jan 2024
Dear Baoyi, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Baoyi

Response from Comment from Hotel Management on 17 Jan 2024
Dear Baoyi, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

LaTonya

Stayed 6 nights in Dec 2023
Response from Comment from Hotel Management on 21 Dec 2023
Dear LaTonya, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

2/10 Terrible

Mamun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Comment from Hotel Management on 7 Feb 2024
Dear Mamun, Thank you for staying with Pan Pacific Orchard on this visit. We are sorry to hear of your less than satisfactory experience. Please contact the hotel directly with more information, and we will investigate the issue and follow up with you directly to address your concerns.Once again, we would like to apologise for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Orchard and look forward to welcoming you back again. Sincerely yours,Pan Pacific Orchard

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but staff letdown
Last minute staycation for our wedding anniversary with our kids and we booked a suite. Suite was amazing. Room is very nice but service from staff is lacklustre. They won’t call you when your food delivery arrives. They don’t engage with us. Even at the club lounge staff hardly engaged in eye contact and just walked away before we could ask for anything.
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on 20 Dec 2023
Dear Guest, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Shao Wen

Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on 8 Jan 2024
Dear Guest, Thank you for your ratings of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

4/10 Poor

Andrew Chin Kee

Stayed 3 nights in Dec 2023
Response from Pan Pacific Orchard on 19 Dec 2023
Dear Andrew, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience but...
The hotel is very new and beautiful. The check in and check out was smooth. The service was good too. Is there room for improvement!? Yes: - the light a the mirror was flickering. - the minibar is noisy (what's wrong with miibars? Am I the only one?) - the vanity set did not include a comb (and I use them at hotels) - i found it difficult to make the room dark. The coirtain had always a gap a the corner of the room.
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Albert, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Chun Howe

Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Chun Howe, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Nikhil, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Yuming

Stayed 2 nights in Nov 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Yuming, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look out for shower temperature
On the whole we enjoyed our stay; there were just 2 little glitches: 1. When we opened the mini fridge, an opened and partially eaten protein bar (part of the minibar supplies) fell out. It was obviously left by the previous guest and was undiscovered by housekeeping. 2.The shower temperature was erratic, becoming hotter or colder as the water flowed which was a bit jarring. Pillows were a bit too soft, would have preferred firmer pillows or a pillow menu to choose from. Thank you for arranging the birthday cake as requested!
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on 6 Dec 2023
Dear Olivia, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Kristaps

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Kristaps, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

Jimmy Liang Bing

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the design- gorgeous. And the views from our 23rd floor loft room. Front desk staff were excellent too. What we didn’t like was the huge cockroach in our balcony. Nor the odd blind controls. But overall, a very pleasant staycation.
Stayed 2 nights in Nov 2023
Response from Comment from Hotel Management on 6 Dec 2023
Dear Guest, Thank you for your review and feedback of Pan Pacific Orchard. We are delighted that overall you enjoyed your stay with us despite having some less than satisfactory experience. We appreciate you taking the time to share your feedback which allows us to continually improve our service standards and facilities. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

8/10 Good

San

Liked: Cleanliness, staff & service
Place and building.
Stayed 3 nights in Nov 2023
Response from Comment from Hotel Management on 27 Nov 2023
Dear San, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Pan Pacific Orchard
The one night stay was splendid. Love the room that ive booked.
Stayed 1 night in Nov 2023
Response from Comment from Hotel Management on 21 Nov 2023
Dear Adrian, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible hotel. We only stayed for one night but truly felt transcended into another space. We loved the elegance of the hotel and the unique design. We had a balcony and it was a beautiful view of the pool and of the city. Absolutely recommend.
Stayed 1 night in Nov 2023
Response from Pan Pacific Orchard on 20 Nov 2023
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

6/10 Okay

Joseph, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful. Staff attentive. Location fantastic. Problems AirCon didn't work properly and no hot water. Building Engineering couldn't fix either properly. I had to sweat in my room all night. And only could take a shower with very cold water. Both uncomfortable which for TopNotch place you wouldn't think there'd be issues with the basics.
Stayed 1 night in Nov 2023
Response from Comment from Hotel Management on 20 Nov 2023
Dear Joseph, Thank you for your review and feedback of Pan Pacific Orchard. We appreciate your constructive comment which allows us to continually improve our facilities. We are sorry to hear of your less than satisfactory experience and sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Orchard. We look forward to welcoming you back again. Sincerely yours,Pan Pacific Orchard

6/10 Okay

Kam, Conduit Road

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pan Pacific Orchard on 17 Nov 2023
Dear Guest, Thank you for your review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Shelby

Stayed 2 nights in Nov 2023
Response from Comment from Hotel Management on 14 Dec 2023
Dear Shelby, Thank you for your rating of Pan Pacific Orchard. We look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard

10/10 Excellent

Dulcie

Stayed 1 night in Nov 2023
Response from Pan Pacific Orchard on 17 Nov 2023
Dear Dulcie, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours,Pan Pacific Orchard