2 outdoor pools, pool loungers
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Reviews of IL Mercato Hotel & Spa

4.5 out of 5
IL Mercato Hotel & Spa
Hadabet Om El Seed, Sharm El Sheikh, South Sinai Governorate

Reviews

5.8
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 7 out of 23 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Abdessamad

Travelled with partner
الفندق حلو بس بعيد على البحر و في غرف بعيدة على اللوبي
Stayed 2 nights in Apr 2024

8/10 Good

Amna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! The staff were very friendly and accommodating to our needs. They listened and acted as per requests. The only downside was the food and people staying in the hotel. A lot of Russians, very noisy and loud but hotel staff acted on complaints put through by us. Service and people were nice, it was safe and they made an effort to help us with a surprise free of charge. Taxi’s nice and cheap and everything was nearby. Maximum travel was 20 minutes to Quad bikes. WiFi was good and worked in the hotel room, however did keep disconnecting but very easy to connect again. Facilities great, hot water to shower with.
Stayed 5 nights in Feb 2024
Response from Admin on 22 Feb 2024
Dear Ms. AmnaThank you for choosing the IL Mercato Hotel & Spa for your holiday.We are glad to know that you enjoyed your stay with us.We take note of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future.We look forward to welcoming you soon in our own traditional of warm and friendly hospitality.Yours truly,IL Mercato Hotel & Spa Team

4/10 Poor

Yvette

Travelled with group
Disliked: Staff & service
Do not use the spa.
The massage service at the in house spa was terrible. When we were about to start O asked her whatnkind of massage O.was getting and she had no idea what I was asking. The masseuse was new bec all she did was put oil on me and used her elbows most of the time. Sometimes hard, sometimes soft, no consistency at all After 30 min she disappeared . I asked how long the massage was for and inwas told 50 min. I said what tym is it and they said oh pls go back . I said no thanks. It was a c r --py massage anyway. But they should have offered me my money back.
Stayed 1 night in Oct 2023
Response from Admin on 22 Feb 2024
Dear Ms. Yette, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We apologize for the unacceptable behavior of some individuals of the team members. The third party, but we are able to control, we wish to hear you comments during the stay in order to have corrective action in this regard. We want to assure you that necessary action has been taken by hotel management. We hope to see you in the near future once again here to meet your expectations from all aspects next time. Yours truly, L Mercato Hotel & Spa Team

10/10 Excellent

Riley

Travelled with family
Liked: Cleanliness, staff & service, amenities
First of all I must say that the property is amazing and deserves its stars. It is well maintained and has a well trained and polite staff. From the moment I arrived to the hotel I was welcomed by the hotel personnel. It was late into the night but I was checked in very fast and even provided with a nice plater with cheese and cold cuts. This is despite all restaurants being already closed. The next day was even better. I had a lovely breakfast, lunch and dinner. The food was never boring and it was of a great quality. The pool staff was amazing and played music all day long. The entertainment at the hotel is great. I was never bored. The staff at the hotel is just amazing and helpful. Everyone is smiling and ready to assist you in anyway possible. The hotel has a separate desk just in case you want to arrange scuba diving, parasailing, safari or trip to Cairo to see pyramids. Mr Mohamed is your man for it. The reception even helped me to rebook my ticket by allowing me to use its office. They also printed my boarding pass without extra costs. In the evening you can go out to do your shopping and eat outside if you want. I would recommend this hotel to anyone. I would like to thank all the hotel team members as you have made holiday amazing and memorable. Welcome to Sharm el Sheikh everyone.
Response from Kareem Saied on 9 Dec 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 Terrible

Christopher, Calgary

Liked: Cleanliness
Disliked: Staff & service
The buffet was unimpressive and did not change. Quickly became repetitive. The area around the hotel has hallowed out - lots of empty stores.
Stayed 11 nights in Nov 2022
Response from Kareem Saied on 9 Dec 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

6/10 Okay

James, Barnsley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The breakfast selection was good and staff were helpful in general. The cleaning staff were excellent. The hotel is a little remote with the area seeing better days. There are plenty of amenities close by - avoid the supermarket across the road as they charge tourist prices, especially for water and walk a block down to the fixed price supermarket. Plenty of ATMs and banks to exchange money. The polls are great - the spa and gym not so much. It was expensive and the staff were a little disrespectful and the service poor - the last part of our treatment was skipped for example and the Sauna time far too short. Drinks were expensive in the resort, as was the evening meals which I would miss and eat out. Some great options just a walk away.
Stayed 4 nights in Sep 2022
Response from Kareem Saied on 9 Dec 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 Terrible

Ahmed

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very poor building and need maintenance, need a lot of staff professionals orientation and Customer service training…. Even the F&B needs a lot of to reach 4 starts hotel.
Stayed 1 night in Aug 2022

4/10 Poor

Read

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not as described there is no free airport shuttle
Stayed 2 nights in Aug 2022

10/10 Excellent

Abdul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Me and my family had a excellent stay at the hotel and spa the staff have been excellent the amenity very good
Stayed 7 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family and small children
RECEPTION STAFF SO BAD
Stayed 2 nights in Aug 2021

2/10 Terrible

Mohamed

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t go because of emergency sickness. Wouldn’t refund. Disappointing.
Stayed 8 nights in Jul 2019

6/10 Okay

mark

Liked: Cleanliness
Disliked: Staff & service
No quality control.
Nice building. Nice pools. Not expensive, But they have many issues regarding quality. Internet barely exists. Taxi service is expensive, driver safety can be terrible. Front desk is useless. They specialize in ignoring a guest who is standing in front of them. This could be a great hotel. But it is far from it now. Good luck to the new management.
Stayed 1 night in Apr 2019
Response from hassan on 6 May 2019
thank you very much , we ensure you that we work hard to meet our clients expectations

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La spa . C era un buon pacchetto
Stayed 1 night in Nov 2023
Response from Admin on 22 Feb 2024
Dear Ms. Teresa,Thank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

10/10 Excellent

Najib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Admin on 22 Jul 2023
Dear Mr. NajibThank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

6/10 Okay

Eloise

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
La navette pour l aéroport est de 20 euros
Stayed 1 night in Jul 2022

2/10 Terrible

Stéphane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't go at this hotel. Staff are rude, no internet in room, not realy clean, realy noisy if your room is near from the other hotel. I have nothing nice to tell about this hotel.
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik heb erg genoten van mijn vakantie. Accomodatie was fantastisch! Ligging is ook absoluut niet ver van alle voorzieningen. Heerlijk. Echt een aanrader mensen.
Stayed 9 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Le spa
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

2/10 Terrible

Morten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårligt mad, arrogant og lige glade personale - især i receptionen. Hotellet er slidt og der er støjforurening alle steder - højt musik ved pool, ved maden og i og omkring receptionen.
Stayed 7 nights in Apr 2019