Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

More than expected

Posted 28/10/2014
Pros: The style of architecture and the hotel staff
Location: 1. Fake Market 2. Tai Chi Tea Ceremony - Old quarter Bund River
The hotel is fairly new, the style oriental ageless splendour with chinese modernity. Well staffed I had to get use to not pouring my own coffee andwaiting to be served drinks in the hotel lobby from a silver tray. It was 2 nights of splendour, dressing for dinner to match the surroundings. All the staff in the lobby and restaurant spoke good English. It is good to give staff time when communicating you can see them translating to make sure that they understand your question/s. At one stage we had 3 waiting staff studying a map to give directions and locate the hotel on a map. The billing is accurate, the computer operated bill is set up like an old fashioned ledger book. The rooms are well appointed, tv at the end of the bath, tropical rain forest shower, comfortable beds. The best pillows.
5 out of 5
Recommended
for Everyone
by A verified traveller from Christchurch NZ

Great hotel for layover between flights

Posted 23/10/2014
Pros: Comfort and friendliness
Cons: As above just knowing where and how to access the shuttle
Location: About 15 mins from Pudong airport. We walked around the area and there is a supermarket and fruit stalls.
We arrived at the hotel and asked if we could stay and use facilities till the next evening to catch our flight back to NZ. The man at the desk immediately offered us 2pm checkout. The room was excellent with a view over the fountain. The bed was comfortable and the room spacious. We used the pool and the lobby area to relax after the checkout and staff were extremely helpful and gave us immediate attention despite our language barrier. The only problem was that the free transport to and from the airport was fine, we just didn't know where to find it when we arrived. We were expected to ring and say we were there. Clear instructions would have been helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15/10/2014
Beautiful hotel and very clean. The design is great and very updated I approve this hotel. Bed was comfortable and bathroom was roomy
5 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Brand new close to Pudong

Posted 10/10/2014
Very clean, well presented and close to Pudong Airport. Priced fair, will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver bc Canada

Nice hotel is very clean. Beautiful .

Posted 08/10/2014
My husband is very like this hotel . We enjoy the swimming pool. The room is very clean. The server is very nice . Some know English.
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester UK

Great hotel in Pudong

Posted 26/09/2014
Was delighted with the hotel which is only 15 mins from Pudong airport, lovely modern comfortable room, good value restaurant serving delicious food, brilliant helpful staff, will definitely stay again and have already recommended it to my colleagues
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Altos, California

Nice hotel, nice room close to pudong airport

Posted 25/09/2014
Free shuttle starting at 6:10'am to airport is very convinient
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Royal Service

Posted 18/09/2014
Cons: The coffee served in room service is tiny!
Location: Near airport, has shuttle bus that take u from the hotel to the airport directly, perfect for layovers.
Everything was amazing, but maybe the only thing i can complain about is that the coffee they serve is too small haha. The staff is not very familiar with their room service menu. But that's all, the room is amazing, nice shower nice bath, has wifi, has tv in the bathroom too, really clean :)
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, PA

Cool and comfy hotel!

Posted 09/09/2014
I stayed here when I got into the Shanghai airport late at night. I had to take a cab to the hotel, so be aware that it's not very close to the airport. The hotel was great, though. Bath salts are provided for a relaxing bath!
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Excellent hotel, close to airport

Posted 30/08/2014
Wonderful hotel, excellent staff and customer service they could not have been more helpful. Nice restaurants located within hotel. Room was great, facilities where clean. Very close to the Pudong airport. Excellent for business. For those wanting to look around the city it is quite far from the centre, a good 30-40 minutes in taxi. The area it is in is quite poor so be prepared, but perfectly safe.