Ratings based on 211 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Krum from Virginia, USA
Shuttle from airport and breakfastPosted 11/02/2014
Pros: I guess the room was ok for 1 guest or a "romantic" stay.
Cons: More friendly buffet waiters and servers. To provide information on closings of restaurants or facilities due to big Chinese celebrations, i.e. New Ye
Location: It was 1 night stay/stop due to long travel to USA with our adopted son from Guangzhou.
We arrived after 11 pm @ Shanghai's airport since our flight from Guangzhou was delayed for almost 3 hours. At our arrival we were looking for the Hotel's desk which was difficult to find and when we finally found it, it was closed. We asked at another counter for some help, since we were extremely tired and with our 3 yrs. old son that we have just adopted, also very tired and 3 big bags. The guy agreed on helping us by calling the Royal Hotel for us, he did but there was no shuttle available, since they have services until 11 pm, something we were not able to confirm. We had to pay $60.00 to a Taxi to get to the Hotel, we didn't even know if it was save to ride with them. The breakfast buffet was not competitive for a 5 star Hotel and the coffee was warm, they couldn't make it hot, and it was close to 10 am and they were just wanting to be done with it!! We stayed for about 10 days at the LN Garden Hotel in Guangzhou, Guandong, and their buffet was amazing, with tons of options and a huge group of servers. Also, the room was kind of small for a "suite" compare to LN Garden who provided us a 2 rooms suite for a little bit less money. We were for the first time in China to adopt our 3 years old son.
for Everyoneby stuart from scotland
no airport shuttle bus after 11pmPosted 06/02/2014
Cons: accurate information on expedia website
the room we stayed in was very nice, clean and luxurious, however when we arrived in shanghai we phoned the hotel and were told the shuttle bus was not available after 11pm unless booked in advance, the hotel is 14k away from airport and cost 63rmb in taxi
for Business Travellersby A verified traveller
Close to airport - nice hotelPosted 21/01/2014
Pros: Food, staff, room - it was all good.
Cons: I would allow the windows to be opened.
Location: Location not the best but it is not unsafe. Some small shops nearby and lots of "local" eateries if you are into that.
This was my first stay at this hotel. Usually when I am flying out of Shanghai I stay at the airport hotel, but this is my new place. The hotel was very nice and all of the employees I encountered spoke good English and were extremely helpful. Some reviews complained about the staff not speaking English but come on - you are in a different country. You aren't learning Chinese.... Anyway, the food was decent and for the price I think this is excellent value. The hotel itself is not in the most touristy of neighborhoods but if you walk a few blocks there's some small shops and a McDonald's. Cabs to bund not too expensive either.
for Everyoneby Lucas from Germany
Great stay with top servicePosted 20/01/2014
We ordered the free airport shuttle in advance and there were three employees coming to pick us up (driver, porter and receptionist). The rooms offer all luxury that one can wish for: great tropical rain shower, free standing bath tub, excellent entertainment system (with the option to connect your laptop via VGA, HDMI or USB), nice desk, free internet, automatic controls for almost everything (e. g. opening the curtains) and so on. Employees are very friendly, competent and helpful. Best hotel I have stayed so far!
for Everyoneby A verified traveller
for Everyoneby Adam from London
Flawless hotel in every detail.Posted 10/01/2014
Pros: Every detail considered as far as hotel amenities are concerned
Cons: Location is not for a sight-seeing stay in Shanghai
Location: Not much, but perfect for an Airport stop-over
Perfect for a brief stop over, immaculate hotel and perfectly well appointed.
for Business Travellersby A verified traveller
Not as close to the airport as we would have likedPosted 03/01/2014
for Everyoneby Lucas
for Everyoneby mike from london
Good hotel. 15mins shuttle driving of airport.Posted 14/12/2013
Pros: Clean ,courteous staff and spacious.
Cons: Milk for tea in the room,also hot water with a tea bag for a strong cup of tea in the morning.the breakfast is very varied and excellent.
Location: Within 15mins walk of tube station from airport.also the same line goes through to bund area and central shanghai .
Good hotel ,well kept and we thought genuinely courteous staff,always ready to help.good sized comfortable rooms with a loverly bathroom .we had a superior room which was very well presented.it is in a semi industrial area, which for a short stay is absolutely fine.no problem to walk about.
for Everyoneby jim from Las Vegas, Nv. USA