Lobby

Reviews of Best Western Alderwood

2.5 out of 5
Best Western Alderwood
19332 36th Ave W, Lynnwood, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1009 reviews" "
Rating 8 - Good. 371 out of 1009 reviews" "
Rating 6 - Okay. 117 out of 1009 reviews" "
Rating 4 - Poor. 44 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just a couple minutes off I-5 and there is plenty of restaurants and stores close by. Takes a few wrong turns to figure out the hallways.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review Kenneth. I hope you come back to see us again.

10/10 Excellent

Jessie

Travelled with family
The complimentary breakfast was much appreciated. Everyone who worked there was very nice. Thanks a lot.
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you, Jessie for your review it is very important for us to make our guest feel comfortable, and at home away from home.

2/10 Terrible

YongBiao

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Building and facilities is old, super old. Super noisy you can hear people walking and turn on the water tap. Only advantage is the location
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review. Yes, the building is an older building, and we are working on updating it. It does take allot of money for this. Last year the outside of the building was updated and this year we have started working on the inside. I do hope you plan another trip after this update to our hotel.

8/10 Good

Cris A

Liked: Staff & service, amenities
Overall the facility was great. The bathrooms need updating!
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on 24 Mar 2024
Thank you for staying with us, we hope you enjoyed your stay

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 7:40. Didn't get checked in til 8:25. Felt very sorry for the lady who was working by herself. Was told we got the last room. The room is handy cap. The bathroom shower is not what we wanted. Then the room also has damages that i took pictures of with time and date stamp. I do not want to be charged for. Vey very unhappy for what i paid for. Thank god it is only for 1 night.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review Jessica, I am sorry to hear that your stay wasn't up to your expectations. I do hope you will give us another chance of staying with us in the future. We have been very busy this month selling out almost every night and if we had another room to move you too we would've. Our guests satisfaction is very important to us here at Best Western Alderwood.

10/10 Excellent

Cyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely great
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 24 Mar 2024
Thank you for staying with us, we hope you had a wonderful stay

6/10 Okay

Arthur

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The surroundings were okay but the staff wasn’t that nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Hello Arthur. Sorry to hear your stay wasn't everything it could've been. We take criticism very seriously and I hope next time we can make your stay the perfect one.

6/10 Okay

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on 22 Mar 2024
Hello Val,Thank you for taking the time to review Best Western Alderwood. We hope you come back to see us the next time you are in town.

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great overall. The pipes are loud though. When someone from another room showers, you can really hear the water running through the pipes. Not sure if it’s because we had the jet tub in our room but it woke us up in the middle of the night.
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on 21 Mar 2024
Thank you for the review, sorry that you were woken up in the middle of the night. It sounds like your stay was good other than being woken up in the middle of night due to someone taking a shower.

10/10 Excellent

Alisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nice. Clean and safe
Stayed 3 nights in Mar 2024
Response from Hotel Managment on 17 Mar 2024
Hello Alisha, Thank you for your wonderful review of Best Western Alderwood. We hope you come back to see us again.

10/10 Excellent

park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 1night. It was safe and quiet. Nice
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 12 Mar 2024
Hello Park,Thank you for taking the time to review Best Western Alderwood. I am happy to see that you enjoyed your stay. We hope you stay with us the next time you are in the Lynnwood, WA area.

8/10 Good

Himansh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Morning breakfast is not that great. Staff were friendly. Property is pretty old.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 5 Mar 2024
Hello Himansh, Thank you for taking the time to review Best Western Alderwood. I am glad to see that you enjoyed our friendly staff. We love having opportunities to improve our breakfast. I would love to hear from you with any suggestions. We hope you will come back to see us again!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This was a return visit and we would return again. Some stuff is kinda beat up but it’s all serviceable and the staff was great.
Stayed 3 nights in Feb 2024
Response from Best Western Alderwood on 4 Mar 2024
Hello John, Thank you for taking the time to review Best Western Alderwood. I am pleased to know that you enjoyed your stay and we look forward to seeing you again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accommodating
Stayed 5 nights in Feb 2024
Response from Best Western Alderwood on 28 Feb 2024
Hello David, Thank you very much for your wonderful review of Best Western Alderwood. I am so happy to hear that you enjoyed our accommodating staff! I will be sure to pass your compliments along to the rest of the staff. We hope to welcome you back the next time you are in the Lynnwood, WA area.

10/10 Excellent

Rocio, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Staff on 25 Feb 2024
Thank you for your review Rocio! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jay

Liked: Cleanliness, amenities
Good breakfast
Stayed 1 night in Feb 2024
Response from Best Western Staff on 25 Feb 2024
Hi Jay, thank you for your review! We are glad to hear that you enjoyed our breakfast and your stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service! There was a party happening in the event area and the music was coming right through the wall. I called the front desk and they moved us immediately.
Stayed 2 nights in Feb 2024
Response from Best Western Alderwood on 20 Feb 2024
Hello Amanda, Thank you for taking the time to review Best Western Alderwood. I am sorry that the party disturbed you. I am pleased to hear you were able to move to another room! We hope you come back to see us the next time you are in town.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff 5 stars
Stayed 3 nights in Feb 2024
Response from Best Western Alderwood on 20 Feb 2024
Hello Angela,Thank you so much for taking the time to let us know how we are doing. I will be sure to share your positive Feeback with the staff! We hope to see you again!

10/10 Excellent

Hongwei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, polite, and continence.
Stayed 1 night in Feb 2024
Response from Best Western Alderwood on 19 Feb 2024
Hello Hongwei, I am so pleased to see that you enjoyed your stay with us! We hope you come back again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I’m visiting family.
Stayed 3 nights in Feb 2024
Response from Ivonn Sanchez on 19 Feb 2024
Thank you for staying with us

10/10 Excellent

jose

Travelled with family
This is our hotel of choice when going to Seattle and vicinity of. Great location, good staff and good breakfast.
Stayed 2 nights in Feb 2024
Response from Best Western Staff on 18 Feb 2024
Thank you so much for your review, Jose! We are so happy to hear that we are your hotel of choice, and that you have had a good experience with us. Hope to see you again soon!

8/10 Good

Dave, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Alderwood on 18 Feb 2024
Hello Dave, Thank you for taking the time to let us know how we are doing! We hope to see you the next time you are in the Lynnwood, WA area.

6/10 Okay

Spencer

Business traveller
Liked: Staff & service
Disliked: Amenities
Nothing esle to say. It worked out.
Stayed 2 nights in Feb 2024
Response from Front Desk on 17 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebecca, Tumwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfortable beds, clean but does need a little care in the bathroom. Good breakfast and overall a great experience.
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
We're sorry to hear about the bathrooms being less than expected, but we're glad to hear it didn't out too much of a damper on your stay. We're always looking to improve and next time we'll make sure to blow your expectations away!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Feb 2024
Thank you so much for your review of our location!

8/10 Good

Jungsik

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Thank you so much for your review of our location!

10/10 Excellent

Rose, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and staff were very nice.
Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Feb 2024
Thanks for such a nice review! I'm glad you enjoyed your stay and we look forward to your next stay with us.

10/10 Excellent

Cindy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were very clean, everything I needed. Furnishings were in very good shape. Comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
Super happy to hear our hotel met all your needs. We can't wait to make your next stay even better!

6/10 Okay

Patrick

Travelled with family
The location is very convenient. The room just seemed a bit old without a bathtub. The water from the toilet kept running too.
Stayed 1 night in Jan 2024
Response from Best Western Staff on 29 Jan 2024
Thank you for your honest review of our hotel, we are always trying to find ways to make the stay of our guests that much better. As we progress in updating the hotel we hope that your expirence with us becomes more pleasant. We do have rooms with bathtubs in them as well so please feel free to make any suggestions at check in and we would be happy to accommodate!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful, stay was comfortable and quiet!!
Stayed 1 night in Jan 2024
Response from Best Western Alderwood on 26 Jan 2024
Thank you for staying with us!

10/10 Excellent

shannon

Stayed 1 night in Jan 2024
Response from Best Western Alderwood on 16 Feb 2024
Thank you for staying with us and hope you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Mark

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cheaply built - cold/poor heating - staff was good - though pricing very similar, Hilton Garden Inn much, much better
Stayed 1 night in Jan 2024
Response from Hotel Management on 19 Jan 2024
Sorry to hear your stay wasn't up to par. We appreciate your feedback and will strive to make sure that next time we go beyond expectations.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything has been wonderful
Stayed 1 night in Jan 2024
Response from Hotel Management on 18 Jan 2024
So glad to hear you enjoyed your stay. Thanks for leaving a positive review, Looking forward to your next stay!

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 2 nights in Jan 2024
Response from Hotel Management on 18 Jan 2024
I'm so glad to hear you enjoyed the breakfast. We look forward to your next stay!

10/10 Excellent

Patrick, Puyallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, very convenient access. Friendly and professional staff. Breakfast was kind of "standard" but well served and very adequate. Would stay again.
Stayed 3 nights in Jan 2024
Response from Best Western Staff on 14 Jan 2024
Thank you for your review of our hotel! We appreciate you taking your time to do so. We are so glad to hear you had a good stay. Looking forward to your next visit!

4/10 Poor

Lorraine, Victoria

Stayed 1 night in Jan 2024
Response from Best Western Staff on 14 Jan 2024
Dear Lorraine, we're disappointed to hear about your sub-par experience, and we'll strive to do better. We appologize for any frustration and would appreciate to know what we could do better for your future stays with us.

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place to stay on our way to Canada
Stayed 1 night in Jan 2024
Response from Hotel Management on 12 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shahinaz

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Best Western Staff on 14 Jan 2024
Thank you so much for your review of our location!

6/10 Okay

Aisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the front desk person was just ok, not too friendly, very in a serious mood, didn't smile at all, so i don't know what to say!
Stayed 1 night in Jan 2024
Response from BW Front Desk on 10 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ian

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Best Wesatern Alderwood on 9 Jan 2024
Ian,Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Best Western Alderwood on 9 Jan 2024
Michelle, Thank you for staying with us! We hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Dec 2023
Response from Best Western Alderwood on 9 Jan 2024
Thank you for staying with us! We hope to see you again soon

10/10 Excellent

Theresa, Delano

Stayed 5 nights in Dec 2023
Response from Best Western Alderwood on 1 Jan 2024
Hello Theresa, Thank you for taking the time to review Best Western Alderwood! I am very pleased to see you enjoyed your stay with us and I will be sharing your positive feedback with the staff. We look forward to welcoming you back the next time you are in the Lynnwood WA area.

10/10 Excellent

Manassanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Alderwood on 24 Dec 2023
Hello ManassananThank you for such a wonderful review! I will be sure to share this with our staff. Happy Holidays!

10/10 Excellent

Jaime

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel when in the area. Staff is always friendly and helpful. Breakfast is great and there's lots of shopping all around. Rooms are standard but clean.
Stayed 1 night in Dec 2023
Response from Best Western Alderwood on 18 Dec 2023
Thank you Jaime for your review. We hope to see you again!

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Alderwood on 16 Dec 2023
Hello Debby,Thank you so much for taking the time to review our hotel. I am so pleased to know that you enjoyed your stay with us. We hope to see you the next time you are in the Lynnwood, WA area!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Best Western Alderwood on 9 Jan 2024
Thank you for staying with us! We hope to see you again soon

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As in past years, we appreciated your overall good service and facility. We'llbe back again.
Stayed 4 nights in Dec 2023
Response from Best Western Alderwood on 13 Dec 2023
Hello Jane, Thank you for taking the time to review Best Western Alderwood. I am so pleased to know that you enjoy your stay when you are with us. We look forward to your return!