3 outdoor pools, open 7:00 AM to 9:00 PM, pool umbrellas
Check availability

Reviews of Hotel Santa Fe

4 out of 5
Hotel Santa Fe
Calle Del Morro S/N, Puerto Escondido, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 698 reviews" "
Rating 8 - Good. 230 out of 698 reviews" "
Rating 6 - Okay. 53 out of 698 reviews" "
Rating 4 - Poor. 27 out of 698 reviews" "
Rating 2 - Terrible. 18 out of 698 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has two beautiful pools. Rooms are nice and comfortable. The view of the ocean is across the street.
Stayed 2 nights in May 2024
Response from Mónica on 29 May 2024
Thanks for staying with us! We appreciate your feedback it is very important for us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older hotel, every thing was very well maintained and taken care of. The staff especially the restaurant and bar were great. I would definitely stay here again!
Stayed 4 nights in May 2024
Response from Mónica on 21 May 2024
Thanks for stayin with us! We are happy to know that you enjoyed your stay. Thank you for your comments its are important for us.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property and the team from the front desk to the housekeepers were friendly and kind.
Stayed 5 nights in May 2024
Response from Monica on 20 May 2024
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Everardo, Waterloo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, the architecture very Mexican , very convinient location. I didn't like that one morning I took a seat on a table to have breakfast and they moved me to give the table to someone else. I wanted there to have a view of the beach so I didn't go back to the restaurant again
Stayed 4 nights in May 2024
Response from Mónica on 16 May 2024
Thank you for staying with us, we appreciate your feedbac it is very important for us.Apologies for the inconvenience at the restaurant.

10/10 Excellent

Mary Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property !
Stayed 3 nights in Feb 2024
Response from Mónica on 15 May 2024
Thanks for staying with us! Thank you for your feedback we appreciate it.

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location pool retaurant very goog.
Stayed 3 nights in Apr 2024
Response from Mónica on 2 May 2024
Thank you for staying with us! We appreciate your feedback it is very important for us.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels ever. Gracious and elegant, great food and architecture and staff….
Stayed 2 nights in Apr 2024
Response from Mónica on 2 May 2024
Thanks for staying with us! We appreciatte your feedback it is very important for us.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I really enjoyed our stay at the historic Hotel Sante Fe! Gracious service, charming lay-out, two well maintained pools, and a lovely terrace overlooking the Pacific Ocean. Vegan fare at the hotel restaurant was delicious and convenient (make sure to reserve a table on the oceanfront side).
Stayed 3 nights in Apr 2024
Response from Mónica on 1 May 2024
Thanks for staying with us! We appreciate your feedback.Thank you!!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Mónica on 30 Apr 2024
Gracias por alojarse con nosotros, muchas gracias por su puntuación, es muy importante para nosotros.Esperamos verla pronto de regreso.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 3 nights in Apr 2024
Response from Mónica on 23 Apr 2024
Muchas gracias por elegirnos para alojarse, agradecemos mucho su puntuación es muy importante para nosotros. Lo esperamos pronto de regreso .

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The AC wasn't working very well and a staff member fixed it right away! The mattress was a little too hard but overall we had a wonderful stay. It was very relaxing lounging at the pool and hearing the waves from the ocean in the background. Will definitely stay again.
Stayed 2 nights in Apr 2024
Response from Mönica on 15 Apr 2024
Thanks for staying with us! We appreciate your feedback.

8/10 Good

Juan Eleazar Pena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 6 nights in Mar 2024
Response from Mónica on 28 Mar 2024
Muchas gracias por alojarse con nosotros, gracias por su puntuación y comentarios. Esperamos pueda visitarnos nuevamente.

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
The door veneer didn't work and it hurt my finger, they charged me double charges on my card
Stayed 3 nights in Mar 2024
Response from Mónica on 26 Mar 2024
Por favor puede enviarnos el comprobante del cargo que le hicieron dos veces, para ver que paso. Quedo en espera de su información.Gracias

4/10 Poor

Yeimi

Disliked: Cleanliness, staff & service, property conditions & facilities
The WiFi didn’t woks Bad service
Stayed 4 nights in Mar 2024
Response from Mónica on 22 Mar 2024
Lamentamos mucho el servicio del internet, gracias por sus comentarios trabajaremos en ese tema.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with good location and comfortable amenities. Cleanliness in the room/ bathroom and staff attitudes at the 'lobby ' could have been friendlier
Stayed 3 nights in Mar 2024
Response from Mónica on 20 Mar 2024
Thans for staying with us! We appreciate your feedback.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities
Beautiful small hacienda, extremely well maintained and positioned on Zicatela beach!
Stayed 4 nights in Mar 2024
Response from Mónica on 16 Mar 2024
Thanks for staying with us! Thank you for your comments, we appreciate your feedback!

10/10 Excellent

Jose Luis

Stayed 7 nights in Mar 2024
Response from Mónica on 8 Apr 2024
Muchas gracias por alojarse con nosotros, gracias por su puntuación es muy importante para nosotros.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Spanish colonial property and good restaurant and nice pools
Stayed 3 nights in Feb 2024
Response from Mónica on 2 Mar 2024
Thaks for staying with us! We appreciate your feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the pleasurable stay.
Stayed 3 nights in Feb 2024
Response from Mónica on 13 Feb 2024
Thanks for staying with us!! Thank you for your comments.

10/10 Excellent

Hillary, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a relaxing and tranquil place. The view is beautiful and all of the staff was pleasant and personable. Thank you.
Stayed 1 night in Feb 2024
Response from Mónica on 13 Feb 2024
Thanks for staying with us! Thank you for your comments.We appreciate your feedback.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool areas and the terrace overlooking the beach and ocean. Our room was clean and comfortable but we would have enjoyed a small bar fridge to keep a few drinks cool. Would definitely stay again.
Stayed 4 nights in Jan 2024
Response from Mónica on 5 Feb 2024
Thanks for staying with us! Thank you for your feedback is very important for us, we appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mónica on 30 Jan 2024
Thank you for staying with us! We appreciate your rating it is very important for us.

10/10 Excellent

Alexis, Sentosa

If you just wanna do room service, relax by two generous sized pools all day, and be able to watch the beach and stunning sunset from a charming but dated hacienda, this is the property. They organized an in room massage that was very good too.
Stayed 4 nights in Jan 2024
Response from Mónica on 29 Jan 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Dawn, High River

Stayed 1 night in Dec 2023
Response from Mónica on 30 Jan 2024
Thanks for staying with us! We appreciate your feedback,Thank you!!

2/10 Terrible

Raquel

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Mónica on 29 Jan 2024
Estimada Sra. Santiago, lamentamos no haya sido de su agrado la propiedad, nos gustaría saber mas a detalle que fue lo que no le gusto para nosotros trabajar en esos puntos, quedo atenta a sus comentarios.

8/10 Good

Jacob

Travelled with partner
Liked: Amenities
The Restaurant and Terrace are really wonderful. A great place to stay and a wonderful place to eat! Try the Tuna or any of the fish.
Stayed 8 nights in Jan 2024
Response from Mónica on 16 Jan 2024
Thanks for staying with us! We are happy to know that you enjoyed the restaurant and the hotel.We appreciate your feedback.

8/10 Good

Lorne

Stayed 8 nights in Jan 2024
Response from Mónica on 15 Jan 2024
Muchas gracias Sr. Abells por su puntuación, agradecemos mucho su evaluación.Gracias por alojarse con nosotros. Esperemos recibirlo nuevamente en esta su casa.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!!
One of the most beautiful hotel we've ever stayed. Goo attention to detail and all well thought about. Great view, location and service. We will definitely come back!
Stayed 3 nights in Jan 2024
Response from Mónica on 10 Jan 2024
Thank you Mr Federico for your comments, we appreciate your feedback! Thanks for staying with us.We hope to see you back soon.

4/10 Poor

Reva

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I’m so bummed to have to write this, but I’d like to warn other travelers to Hotel Santa Fe. Long story short, money was stolen out of our bags. A sign is posted stating the hotel is not responsible for personal items left in rooms, additionally, we had to sign a copy of that policy at check-in. This was a first for me in my travels, of course it’s usually noted in a hotel’s policy, but I haven’t had to sign a waiver distinctly and exclusively stating the hotel was not responsible for items left in rooms. I remarked to my partner that it was odd at the outset. I tried to put passports and cash in the safe but it beeped incessantly and we finally removed the batteries. This was our mistake. We should’ve talked to staff and fixed the safe. But, we were focused on enjoying our stay. At the end of a nice vacation, we’re packing our bags and realize cash that was left in our passports, intentionally tucked away into a personal bag, was gone. We searched all over, tried to think of if we had moved it, but we had no need for US currency the entire vacation. We packed and unpacked over again. Unfortunately, the only outcome we can conceive is that housekeeping (which cleans the rooms daily) searched (or rummaged?) our things and took the cash. The hotel grounds were well kept, staff was friendly, it was a sad way to end an otherwise lovely stay.
Stayed 6 nights in Dec 2023
Response from Mónica on 30 Dec 2023
I am surprised to read this and I am very sorry, we have always been a hotel where nothing is lost. What happened to you worries me and I would like to have more information so I can review the security cameras. I ask that you please provide me with the room number and date of stay or the name of the person who registered at the hotel. This information will be very useful to us.

8/10 Good

Maria

Stayed 3 nights in Dec 2023
Response from Mónica on 29 Jan 2024
Muchas gracias por su puntuación y por haberse alojado con nosotros. Esperamos pronto recibirla nuevamente en esta su casa.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, Clean n staff are great.
Stayed 7 nights in Dec 2023
Response from Mónica on 16 Dec 2023
Thank you Elsa por your comments and feedback, thanks for staying with us.

10/10 Excellent

Charles, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Colonial Feel right on the beach on the quiet side of Zicatela beach. Two pools, can always find sun or shade. Great restaurant!
Stayed 2 nights in Dec 2023
Response from Mónica on 13 Dec 2023
Thank you for your comments and for stay with us.We appreciate your feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Mónica on 12 Dec 2023
Muchas gracias por alojarse con nosotros, agradecemos mucho su puntuación, esperamos recibirla en su próxima visita.

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a nice quiet area, restaurants are near by. Taxis pass every 5-10 minutes. Hotel was very clean.
Stayed 3 nights in Nov 2023
Response from Mónica on 1 Dec 2023
Thank you Imelda for your comments. Thanks for staying with us.

10/10 Excellent

ROger

Stayed 7 nights in Nov 2023
Response from Mónica on 13 Dec 2023
Thank you Roger for your comments and feedback.

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Nov 2023
Response from Mónica on 17 Nov 2023
Thank you Gloria for your comments and your feedback. Thanks for staying with us.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing views on the beach, friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Mónica on 16 Nov 2023
Thanks for staying with us, we aprreciatte your feedback. Thank you for your comments.

6/10 Okay

salvador, oakdale

Travelled with partner
Liked: Property conditions & facilities
This was our second time going. The first time we went they were friendly and pleasant. This time I feel like they just put us in a room next to reception and didn’t ask if that would work. The older lady at reception acted like we were bothering her. The younger gal was more pleasant. Our room had the noise of the traffic of the street and everyone coming and going. Room 11 if over priced for the bad experience.
Stayed 3 nights in Nov 2023
Response from Mónica on 13 Nov 2023
Dear Mr. Salvador, we are sorry that the room was not to your liking, your comments are very important and I appreciate your feedback.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and caring. I wasn’t thrilled about wearing a green fluorescent bracelet to identify the included breakfast.
Stayed 2 nights in Oct 2023
Response from Mónica on 28 Oct 2023
Thank your for staying with us! We appreciate your feedback, we are sorry that our bracelet procedure was not your liking.

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, charming hotel on beautiful beach. Helpful staff speaks some English. Air conditioning needs upgrade; it is not possible to set a temperature, you just turn it on or off. As a result we were often cold. Spotty internet. Wonderful restaurant on the property with fish, vegetarian, and vegan options. Overall, I highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Mónica on 6 Nov 2023
Thank you for your comments, we appreciate your feedback. We will work on the good functioning of the air conditioners. Thanks for staying with us.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in a good location, pool was good room was ok the food at the hotel was ntee. Could be better
Stayed 4 nights in Oct 2023
Response from Mónica on 16 Oct 2023
Mr Carlos thank you for staying with us, we appreciate your feedback ! We are happy to know that you enjoyed your stay.

8/10 Good

EDGAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff
Stayed 3 nights in Oct 2023
Response from Mónica on 12 Oct 2023
Gracias por alojarse con nosotros, es un gusto saber que ha disfrutado su estancia, esperamos recibirlo nuevamente. Muchas gracias por su puntuación es muy importante para nosotros.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mónica on 11 Oct 2023
Muchas gracias por alojarse con nosotros, nos da mucho gusto saber que ha disfruta su estancia y agradecemos mucho su puntuación, esperamos poder tener la oportunidad de recibirlo de regreso pronto.

8/10 Good

mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay , very well located excellent restaurant
Stayed 4 nights in Sep 2023
Response from Mónica on 3 Oct 2023
Thanks for staying with us! We appreciate your feedback

8/10 Good

silvia analia

Stayed 3 nights in Sep 2023
Response from Monica on 3 Oct 2023
Muchas gracias por su puntuación. Agradecemos se haya hospedado con nosotros.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel , super clean ! AC working ! All attractions near by !
Stayed 5 nights in Sep 2023
Response from Mónica on 25 Sept 2023
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
I liked all the experience
Stayed 3 nights in Sep 2023
Response from Mónica on 13 Sept 2023
Thanks for staying with us , we appreciate your feedback.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time!!! Loved my room and the staff were amazing!!! I felt at home!
Stayed 9 nights in Aug 2023
Response from Mónica on 11 Sept 2023
Thanks for staying with us! We appreciate your feedback.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I know we didn’t book at a 5 star resort. The accommodations at this hotel were limited. The rooms were not up to date but that’s expected in a town that is just starting up. Also our Hotel Santa Fe was probably the cleanest from all the others, loved that the restaurant was vegetable and seafood only no red meat .
Response from Mónica on 6 Sept 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view was great and the staff.
Stayed 4 nights in Aug 2023
Response from Mónica on 23 Aug 2023
Thanks for staying with us! We appreciate your feedback.