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Reviews of City Express by Marriott San Luis Potosi Zona Universitaria

3 out of 5
City Express by Marriott San Luis Potosi Zona Universitaria
Av Dr. Manuel Nava # 200, Col Lomas de los Filtros, San Luis Potosi, SLP

Reviews

8.6

Excellent

Rating 10 - Excellent. 328 out of 673 reviews" "
Rating 8 - Good. 230 out of 673 reviews" "
Rating 6 - Okay. 68 out of 673 reviews" "
Rating 4 - Poor. 26 out of 673 reviews" "
Rating 2 - Terrible. 21 out of 673 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lily

Stayed 1 night in Apr 2024
Response from Javier Lemus / Gerente General on 9 May 2024
A nombre de todo el equipo de City Express By Marriot San Luis Potosí Universidad le queremos dar las gracias por habernos elegido, gracias también por haber calificado nuestros servicios lo cual estamos seguros servirá para que los futuros viajeros nos elijan.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
The heat in the room didn’t work and the water was not hor enough
Stayed 3 nights in Dec 2023
Response from Javier Lemus / Gerente General on 11 Jan 2024
A nombre de todo el equipo le quiero agradecer hacernos saber su opinión, lamentamos que no se hayan cubierto sus expectativas por completo y esperamos nos dé una nueva oportunidad en un futuro cercano.

10/10 Excellent

Ruben, rio grande city

Stayed 2 nights in Nov 2023
Response from Javier Lemus / Gerente General on 11 Jan 2024
dar las gracias por habernos elegido, gracias también por haber calificado nuestros servicios lo cual estamos seguros servirá para que los futuros viajeros nos elijan.

10/10 Excellent

Pierre

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Javier Lemus / Gerente General on 3 Nov 2023
A nombre de todo el equipo de City Express By Marriot San Luis Potosí Universidad le queremos dar las gracias por habernos elegido, gracias también por haber calificado nuestros servicios lo cual estamos seguros servirá para que los futuros viajeros nos elijan.Javier LemusGerente General

8/10 Good

Eduardo

Stayed 1 night in Aug 2023
Response from jefe de servicio y venta directa on 29 Aug 2023
Un gusto recibir sus comentarios de satisfacción sobre su estancia con nosotros, agradecemos el que nos haya elegido como sus anfitriones en su hospedaje, esperamos volver a contar con su visita en su próximo viaje, reciba un cordial saludo

10/10 Excellent

Eduardo

Stayed 1 night in May 2023
Response from JEFE DE SERVICIO Y VENTA DIRECTA on 25 May 2023
Un gusto recibir sus comentarios de satisfacción sobre su estancia con nosotros, agradecemos el que nos haya elegido como sus anfitriones en su hospedaje, esperamos volver a contar con su visita en su próximo viaje, reciba un cordial saludo

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a short stay. Breakfast was delicious
Response from Gerencia General on 6 Jan 2023
Thanks for your comments, we wish you year of success, we look forward to seeing you on your next visit.Regards

10/10 Excellent

Jose

Stayed 1 night in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for price clean
Stayed 1 night in Oct 2022
Response from Gerencia on 7 Nov 2022
Agradecemos sus comentarios, lo esperamos en su próxima visita¡¡¡

10/10 Excellent

JORGE LUIS

Stayed 2 nights in Sep 2022

8/10 Good

José Luis

Stayed 1 night in Jul 2022

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent and area not bad
Stayed 4 nights in Apr 2022
Response from Gerencia on 7 May 2022
Agradecemos sus comentarios, gracias por su preferencia ¡¡¡¡¡

10/10 Excellent

Juan Manuel

Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2022
Response from Gerencia on 27 Jan 2022
Agradecemos su preferencia, lo esperamos en su próxima visita¡¡¡¡

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
La estancia fue buena, cuartos limpios y el desayuno incluido estuvo bien, creo que precio-calidad fue muy buena eleccion.
Stayed 3 nights in Dec 2021
Response from Gerencia on 5 Jan 2022
Muchas gracias por sus comentarios, lo esperamos en su proxima visita. Saludos!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel 9 de 10
El hotel está bien muy a gusto lo ubico malo es que no había caja fuerte y el estacionamiento de noche no tiene una persona encargada en la entrada
Stayed 4 nights in Dec 2021
Response from Gerencia on 28 Dec 2021
Agradecemos sus comentarios, trabajamos en nuestras areas de oportunidad lo esperamos en su próxima visita. Saludos

4/10 Poor

Mario Cesar Figueroa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They need better. Customer service and do better inspection of de room
Stayed 1 night in Nov 2021
Response from Gerencia on 13 Nov 2021
Agradecemos sus comentarios estamos trabajando en nuestras areas de oportunidad y ofrecer un mejor servicio¡¡¡¡¡¡ Saludos

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Everything good
Stayed 1 night in Oct 2021
Response from Gerencia on 28 Oct 2021
Agradecemos sus comentarios lo esperamos en su próxima visita . Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , fair prices, clean , and friendly staff , would stay again for sure in the near future , thank you very much
Stayed 1 night in Aug 2021
Response from Gerencia on 24 Aug 2021
We appreciate your comments, We look forward to seeing you on your next visit,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
There were hairs on the bed sheets and in the bathroom sink and floor. Good food friendly staff.
Stayed 1 night in Jul 2021
Response from Gerencia on 24 Aug 2021
We appreciate your cooments, We look forward to seeing you on your next visit,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Gerencia on 19 Jul 2021
Gracias ñor hospedarse con nosotros lo esperamos en su próxima visita ¡¡¡¡¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2021
Response from . on 24 May 2021
Agradecemos sus comentarios lo esperamos en su próxima visita ¡¡¡¡¡¡

10/10 Excellent

Reymundo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Everything was great The room The service Location
Stayed 1 night in Jul 2020

8/10 Good

Moises

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2020

8/10 Good

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, good location
Stayed 1 night in Aug 2020

10/10 Excellent

Pricilla, Dallas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and very attentive all of our needs/ requests!
Stayed 3 nights in Jun 2020

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from . on 5 Mar 2020
Gracias por hospedarse con nosotros ¡¡¡¡

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from . on 30 Jan 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Dominique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and simple hotel. The 24/7 coffee in the lobby was wonderful and the staff was helpful. Check-in took over 20 minutes even though it was after 3pm, but the room wasn't ready yet.
Stayed 2 nights in Nov 2019
Response from . on 24 Dec 2019
Agradecemos sus comentarios lo esperamos en su próxima visita ¡¡¡¡¡

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from . on 24 Dec 2019
Agradecemos sus comentarios lo esperamos en su próxima visita ¡¡¡¡¡

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Aug 2019
Response from Anonymus on 30 Aug 2019
Agradecemos sus comentarios, lo esperamos en su próxima visita ¡¡¡¡¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from . on 28 Jul 2019
Agradecemos sus comentarios, lo esperamos en su próxima visita ¡¡¡¡¡¡¡

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, clean place, breakfast included, and the thoughtfulness about the traveler experience. I didn’t like the part of being able to listen through the walls to others making noice, but over all the hotel was great. Will book there again.
Stayed 1 night in Jul 2019
Response from . on 10 Jul 2019
We appreciate your feedback, we are working in our opportunity areas, thank you for staying with us we look forward to your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from . on 27 Jun 2019
Gracias por hospedarse con nosotros ¡¡¡¡¡¡

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
very good stay vs cost Very good location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from JVD on 10 Mar 2019
Thanks for staying with us. We work in our areas of opportunity, to make a pleasant and pleasant stay, we appreciate your comments.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean but not for light sleepers
Clean, basic, no frills. Biggest issue is the paper thin walls and low water pressure. You hear every step and scrape of someone moving their chair. Next door is a gym and you’ll also hear the music blaring for classes starting quite early alongside the teacher screaming “encouragement”. Area has some walkable restaurants if you’re willing to cross busy roads. Until 5 pm they have a shuttle that will take you downtown. Stayed as this location due to its proximity to an event I was attending and the convenience was worth it.
Stayed 6 nights in Feb 2019
Response from JVD on 10 Mar 2019
Thanks for staying with us. We work in our areas of opportunity, to make a pleasant and pleasant stay, we appreciate your comments.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there for the 3rd annual Petanque tournament of San Luis Potosi. It was a fine experience. I have two suggestions: 1) make sure staff have local area maps to show people how to walk to local shops, restaurants, etc. 2) make sure staff have recommendations for various types of restaurants. We were happy to take Uber to restaurants but we could not get many recommendations of where to go.
Stayed 7 nights in Feb 2019
Response from jvd on 6 Mar 2019
Gracias por hospedarse con nosotros, trabajamos en nuestras áreas de oportunidad, para hacer de su estancia más placentera, le agradecemos todos sus comentarios

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
We could hear noise from other rooms.
Stayed 3 nights in Jan 2019
Response from .. on 7 Jan 2019
We appreciate your comments, we are working in our areas of opportunity. regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from . on 10 Jan 2019
Agradecemos sus comentarios, estamos trabajando en nuestra areas de oportunidad . Saludos

10/10 Excellent

Silvio G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Beautiful hotel. Very clean and confortable. Very friendly staffs and the breakfast was very nice too. Fresh fruits, fresh eggs, muffins and lovely espresso coffee.
Stayed 1 night in Dec 2018
Response from . on 7 Jan 2019
We appreciate your comments, we are working in our areas of opportunity. regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from . on 10 Jan 2019
Agradecemos sus comentarios, estamos trabajando en nuestras areas de oportunidad . Saludos

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenient hotel
It took the front desk about 15 min to get their system updated on my hotels.com reservation... apparently because of the time of arrival 12:05 am... other than that this is a clean convenient hotel for quick stays
Stayed 1 night in Oct 2018
Response from .. on 31 Oct 2018
Thanks for your comenents regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Corporate Quality City Express on 9 Aug 2018
Estimada Sandra, Muchas Gracias por hospedarse con Nosotros, Esperamos que regrese pronto... Saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Artemio Chavez on 22 Jul 2018
Agradecemos su calificación, esperamos verlo pronto

10/10 Excellent

Aldo, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 2 nights in May 2018
Response from Artemio Chávez on 5 Jun 2018
Agradecemos su calificación, esperamos verle pronto

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018
Response from Artemio Chávez on 11 Apr 2018
Agradecemos sus comentarios, esperamos verlo pronto

8/10 Good

Joe, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok for the price.
Hotel was clean and ok for the price. Nothing fancy kinda like a Motel 6. The breakfast that is included is decent. If you don’t want to spend a lot of money this is it. They have a secure parking with security at night.
Stayed 1 night in Jan 2018
Response from Artemio Chávez on 20 Jan 2018
we appreciate your comments we hope to see you soon