5 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Barceló Gran Faro Los Cabos - All Inclusive

4 out of 5
Barceló Gran Faro Los Cabos - All Inclusive
Blvd San Jose S/N, Zona Hotelera Fonatur, San José del Cabo, BCS

Reviews

7.8

Good

Rating 10 - Excellent. 826 out of 2123 reviews" "
Rating 8 - Good. 568 out of 2123 reviews" "
Rating 6 - Okay. 379 out of 2123 reviews" "
Rating 4 - Poor. 196 out of 2123 reviews" "
Rating 2 - Terrible. 154 out of 2123 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rene, LAS VEGAS

Liked: Cleanliness, property conditions & facilities
We arrived very early and I understand our will not be ready at that time but they will not let you use their facilities till noon which was disappointing as we good to Cancun 3 times and they always let you use their facility while you wait for the room
Stayed 4 nights in May 2024

2/10 Terrible

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here at Barcelò. All the staff were amazing and wonderful ❤️. The only two issues that we had was that the hot tub was always turned off. Also, the 2nd issue really makes me so upset that i might cancel my next reservation. I ordered an Uber around 10:30pm to pick me up from the hotel driveway. As soon as the Uber arrived, the security guy asked the driver, my wife and I to basically walk to the street to take the Uber. I was very surprised that a guest at this hotel must take their transportation (Uber or Taxi) on the street. The security guy told me that "this is the hotel policy ". (UNBELIEVABLE).
Stayed 3 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Rodrigo; Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Best regards

10/10 Excellent

Roberto

Travelled with family
Liked: Property conditions & facilities
Everything was good
Stayed 6 nights in May 2024
Response from Guest Service on 21 May 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

6/10 Okay

Alysia

Travelled with partner
Liked: Cleanliness, staff & service
I’ve stayed in a lot of all inclusive resorts across Mexico(on and off season)…the area is gorgeous. I loved the San Jose del Cabo area along with the location of the resort in proximity to the downtown area. The staff was kind, room was nice and clean and resort grounds were well cared for and quiet. I was disappointed in the food quality as it was sub par at best and the selection. They list 5 restaurants but only 1 is open nightly and the other option is the buffet which serves similar food every night. If you are looking for a quiet clean resort that is walkable and safe, this is your spot but know going in that the food and amenities are very limited. And the quality is going to be on the low end.
Stayed 4 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Alysia; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best regards

10/10 Excellent

Thomas Daniel, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great restful place.
Stayed 5 nights in Mar 2024
Response from Guest Service on 21 May 2024
Dear Thomas; Thank you very much for sharing this great review of your recent stay at Barceló. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards

10/10 Excellent

Shannon Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and very relaxing.
Stayed 7 nights in Apr 2024
Response from Guest Service on 21 May 2024
Dear Shannon; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best regards

6/10 Okay

Cara

Liked: Cleanliness, staff & service
Great service. All of the buffet options were excellent, but the food in the sushi restaurant and mediterranean(?) restaurant was not great. Disappointed that the pumps on the infinity pool overlooking the sea were not working and it appeared the pool was slowly leaking. Beautiful sunsets from Sky Bar in the “lighthouse.” The lobby lounge is a great space and has potential for a fun vibe for happy hour and evening if they put some effort into the music playlist but it was always playing spa/elevator music unless their evening entertainment was happening. Music at the pool was terrible too… they played the exact same awful playlist every day. Great service, clean rooms, good linens and comfortable bed, great area and LOTs of options for dining off resort. Overall we enjoyed the stay.
Stayed 5 nights in Apr 2024
Response from Guest Service on 21 May 2024
Dear Cara; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successBest regards

6/10 Okay

Jennifer

Disliked: Staff & service
Liked our room, beautiful views. Bed comfortable (Stayed premium junior suite). Food was not my favourite - loved the salad bar, Italian restaurant had some good options, egg station good for breakfast although same bowls used for mixing - not very concerned about allergies and I am not sure how but the hash browns were awful - not sure if they had been reheated or what but like the French fries we tried once - cold and stale. Customer service was lacking as well. May have been because we were there in slower season. Enjoyed the water aerobics and the gym was great.
Stayed 7 nights in May 2024
Response from Guest Service on 21 May 2024
Dear Jennifer, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successBest regards

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, lots of pools and a huge lobby bar. The pool snack bar should be stocked with sweets like ice cream for example. Staff was awesome all around.
Stayed 3 nights in May 2024
Response from Guest Service on 21 May 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went here alone for my birthday and I couldn’t have asked for better people on staff. They were super kind and most of them spoke English so communication was no issue! As a woman traveling alone I often have to be on guard but I felt very relaxed and safe here. They even sang me happy birthday and gave me a big piece of tres leches! The man who hosted karaoke did a great job with entertainment as well. Honestly such a wonderful experience when I come to Cabos again I will stay here again
Stayed 3 nights in Apr 2024
Response from Guest Service on 17 May 2024
Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be remodeled. Overall I think is overpriced.
Stayed 1 night in May 2024
Response from Guest Service on 19 May 2024
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Went with a group of 12 and had so much fun would highly recommend! The hotel was beautiful. The staff is amazing. Food was excellent entertainment was great. Can’t go wrong.
Stayed 7 nights in Apr 2024
Response from Guest Service on 13 May 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Olga Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and efficient, especially the manager Jose Luis, very professional, the food is the best, freshest and most delicious, every day.I’m
Stayed 3 nights in May 2024
Response from Guest Service on 11 May 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

8/10 Good

Salvador Gaspar Arguelles

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good and clean condition, needs to be updated a little bit. Service was the best of all, from the front desk, restaurants & bars they where always willing to go above and beyond, but the one it did stand above all was Martha from Las Olas restaurant, she made us feel like home regardless how busy she was she always tried to take care of everything under her area, and even when we were sitting in an area wasn’t assigned to her she always took care of us regardless.
Stayed 3 nights in May 2024
Response from Guest Service on 11 May 2024
We first would like to thank you for choosing our Barceló Gran Faro for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024
Response from Guest Service on 10 May 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms seem to have good beach views
Stayed 2 nights in May 2024
Response from Guest Service on 8 May 2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló hotel.

6/10 Okay

Holly Jean

Liked: Cleanliness
There was NO advantage of having premium Selection as there were no premium restaurants and you did not have first access to specialty restaurants
Stayed 4 nights in May 2024
Response from Guest Service on 8 May 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

SATNAM

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place for Familys enjoyed our stay
Stayed 7 nights in Apr 2024
Response from Guest Service on 8 May 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good experience
Stayed 4 nights in Mar 2024
Response from Guest Service on 8 May 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Michelle M

Liked: Cleanliness, staff & service, property conditions & facilities
I wish there were more restaurants.
Stayed 6 nights in Apr 2024
Response from Guest Service on 6 May 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

2/10 Terrible

David, Shelton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food! Way understaffed. ( at one point there was one bar open ( at 1pm) with one bartender serving the ENTIRE resort. One waiter in the pool area, one waiter at the Japanese specialty restaurant. ( sushi was horrible). Menu VERY limited. The soup was barely warm and they did not have the means to heat it up! lol. The buffets were very mediocre. When we checked out, no one even asked us about our stay! We live in La Ventana( 2 hours north) and stayed a couple nights. WE LOVE SAN JOSÉ. We know this town well. But I would HIGHLY recommend you look elsewhere. Btw. I never do reviews but this was merited.
Stayed 2 nights in May 2024
Response from Guest Service on 6 May 2024
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

Minoru

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
some ice machine does not work
Stayed 2 nights in Apr 2024
Response from Guest Service on 4 May 2024
Dear Minoru; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

8/10 Good

Gina Marie, BEACON

Travelled with partner
Liked: Cleanliness
Cabo is a beautiful place so you will experience that here, but we were not impressed with the resort. You’re limited in how many nights you can make a dinner reservation based on how many nights you’re staying, and the rest of the nights are forced to eat at the buffet which wasn’t overly impressive. We had never been to an “all inclusive” where they offered lobster, but at an additional charge. Offered Prosecco, but at an additional charge. Offered room service, but at an additional charge. The entertainment was lacking but if you find yourself here, check out the sky bar before sunset. There are amazing 360 views of the city.
Stayed 5 nights in Apr 2024
Response from Guest Service on 4 May 2024
Dear Gina; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 5 nights in Apr 2024
Response from Guest Service on 4 May 2024
Dear Beatriz; Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.Best regards

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty dumpy not worth the $$$$
Stayed 6 nights in Apr 2024
Response from Guest Service on 4 May 2024
We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

6/10 Okay

tina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very basic resort. Bedding was two flat sheets and a light blanket, no fitted sheet which made it a bit uncomfortable. No face cloths in the bathroom so had to use a towel. Pool service was extremely slow.
Stayed 2 nights in Apr 2024
Response from Guest Service on 3 May 2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 Good

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. A bit of a communication barrier though. Food was great and plenty of options. Overall a great resort.
Stayed 7 nights in Apr 2024
Response from Guest Service on 3 May 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

Jay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a laid back property. A place for a nice relaxing vacation. Not far from the airport or San Lucas
Stayed 3 nights in Apr 2024
Response from Guest Service on 3 May 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for a quiet and relaxing vacation
Stayed 5 nights in Apr 2024
Response from Guest Service on 2 May 2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló hotel with us.

10/10 Excellent

Terri Lynn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Apr 2024
Response from Guest Service on 2 May 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on 2 May 2024
Thank you for reviewing your recent stay in our Barceló . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

6/10 Okay

Ronald Hugh

Liked: Cleanliness, staff & service
I thought check in was ridiculously to long. And no transfers to and from airport which was ex pricey and inconvenient.
Stayed 7 nights in Apr 2024
Response from Guest Service on 1 May 2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best all inclusive vacations we have ever had. Right from check in to check out, the staff were so amazing! Our room was very clean and comfortable, with a beautiful view of the grounds and ocean. The food variety was a pleasant surprise compared to other all inclusives, where variety gets challenging after the first few days. We felt very safe and secure in and out of the resort area. A big shout out to Axel and Yamaleet at the lobby bar! They went out of their way to make us comfortable! We will be back for sure!
Stayed 7 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Andrew; Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.Best regards

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on 1 May 2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

10/10 Excellent

Stephen Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra attention was observed everywhere. Champagne and charcuterie for our anniversary. Smiling staff..all amazing
Stayed 7 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

6/10 Okay

Fola

Travelled with partner
Disliked: Amenities, property conditions & facilities
The drinks were ok, the food was not in a sanitary environment they had flies and birds around. We didn't get the wine or benefits for the EXpedia VIP
Stayed 2 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Fola; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

4/10 Poor

Scott, Calgary

Travelled with family
Disliked: Staff & service, amenities
Most staff do not know any English, continuous no hot water for showering, never restocked fridge daily like suppose to, only a couple alcartes that were very sticky with dress code. The men had dress shorts & dress shirts on & the woman all had on nice dresses & we got denied going in. Pools were dirty. Pre booked, paid extra & confirmed our private shuttle for pick up & they never showed up and we had to pay again and take a cab. Would not stay here again.
Stayed 3 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Scott; Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló hotel. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Best regards

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, and fresh fish
Stayed 1 night in Apr 2024
Response from Guest on 30 Apr 2024
Dear Susan; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best regards

8/10 Good

Israel

Stayed 2 nights in Apr 2024
Response from Guest Service on 19 May 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

8/10 Good

Pete

Like the location. Like the ADULTS only infinity pool and hot tub but needed more monitoring and ENFORCEMENT of these rules ! A lot of inconsistencies of wait staff and maid services Everybody was friendly and helpful.
Stayed 21 nights in Apr 2024
Response from Guest Service on 28 Apr 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 Okay

Sarah

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This was our first time staying in San Jose Del Cabo. We loved the location of this resort, felt safe walking to the La Comer down the road and the 2 mile walk into the art district/town square. We walked into the town square twice during our stay & ended up staying until dark & never felt unsafe walking back. We had the premium upgrade, our room was labeled as beach view and it was a great location as it was on the end cap of the Estrella building facing the ocean. The premium upgrade was worth it in our opinion for the room location and the separate bartender at the premium pool. The main pools bar consistently had a line of people waiting for drinks, i dont think there were a lot of waiters coming around to peoples chairs to take drink orders. Also, taking food back to your lounger from the buffet was not allowed but with that said, that pool buffet food was pretty awful. We didnt have any issues reserving a spot in the specialty restaurants. The sushi restaurant was awful, dont bother. Great view from bar above but dont waste your reservation eating at sushi. Really enjoyed our food from the mexican specialty, go for the steak! Not great service at either. Breakfast buffet was consistently good, take the time and wait for the hot stations! Breaking larger bills was nearly impossible. We've gone to Los Cabos twice a year for the past 3 years, weve stayed at a few different all inclusive resorts, Barcelo was fine but we would not stay again or recommend to others.
Stayed 4 nights in Apr 2024
Response from Guest Service on 28 Apr 2024
We first would like to thank you for choosing our Barceló Gran Faro for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they had everything and you dont really have to leave the resort.
Stayed 2 nights in Apr 2024
Response from Guest Service on 28 Apr 2024
We appreciate your preference and the time you took to share your comments, we hope to see you again.

10/10 Excellent

Merilee

Stayed 4 nights in Apr 2024
Response from Guest Service on 19 May 2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

6/10 Okay

kar hing

Stayed 3 nights in Apr 2024
Response from Guest Service on 19 May 2024
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review

6/10 Okay

Minoru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed 3nights. About restaurant, Buffet was good. However, Special restaurant which is Sushi restaurant was not good. Sushi rice should have viegar.but it hasn't. Beer was not cold.don't feel carbonade. Server need to take training more.
Stayed 1 night in Apr 2024
Response from Guest Service on 27 Apr 2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort could use a bit of updating. We woke up one morning with no water in our room. Drink were not as good as we’d hoped. Overall. We only slept in the room. So much more to see than just the resort.
Stayed 7 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

4/10 Poor

Wan Ting Oliver

Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and relaxing
Stayed 3 nights in Feb 2024
Response from Guest Service on 26 Apr 2024
We thank you for your preference, we hope you enjoyed your vacation and hope to see you again.

6/10 Okay

carolyn

Liked: Cleanliness, amenities
My room flooded first night and had no toilet or shower-yet despite this I had to talk to four people in order to change rooms. The room I was transferred to was not the upgrade I had previously . No one ever mentioned the limit for restaurant reservations based on number of nights staying- I had to ask for an extra reservation as a perk for my inconvenience previously. The wait staff at the pool and restaurants were amazing. The Vegas show was very entertaining. Overall I think next time I go to Cabo I will try a different resort.
Stayed 3 nights in Apr 2024
Response from Guest Service on 26 Apr 2024
Although we sincerely regret your disappointment with your stay in our Barceló, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

6/10 Okay

Kasandra

Stayed 4 nights in Apr 2024
Response from Guest Service on 19 May 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success