Studio Suite, 1 King Bed, Non Smoking | Exterior

Reviews of Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N

2 out of 5
Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N
11202 Interstate-35 North, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 168 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 155 out of 1000 reviews" "
Rating 2 - Terrible. 165 out of 1000 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Lonnie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about the room was the roll-in shower and bathroom. It appeared to have been redone fairly recently. However the rest of the room was old. There was an adjoining door to the next room that did not close and lock properly. It just was not a nice room at all; however, I should have been suspicious due to the price. The room was supposed to have been a handicap accessible room for 3 adults, yet there was only one king size bed. The online picture showed a love seat also that should have been a fold out bed, but I was told that was only for non accessible rooms. They did provide a roll away bed that was about 30 years old and the springs, yes springs, not a mattress, were too uncomfortable to sleep on. To top it off, the free breakfast consisted of only two kinds of cereal and yogurt, along with juice and coffee. Breakfast was from 6-9 AM, but on the morning of check-out I had to ring the bell for service because the lobby was locked at 7 AM. Also, I did not receive my deposit back because I paid with a credit card and not a check or cash. I was told they would have to inspect the room first. Had I paid with a check or cash they would have given it back to me then. I have stayed at nice Days Inns before and since being taken over by Wyndham I was certainly expecting better.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Lonnie! Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that your experience did not meet your expectations, particularly regarding the room's condition and the amenities provided. We appreciate your comments on the roll-in shower and bathroom, but it's clear we fell short in other areas. The issues you mentioned with the adjoining door and the comfort of the roll-away bed are certainly not up to our standards, and we will be addressing these promptly with our maintenance team to ensure they are corrected. Additionally, we are reviewing our accessible room features and bedding options to better accommodate all our guests' needs. Regarding the breakfast service and the deposit return process, we are taking your feedback seriously and will use it to improve our services. We strive to ensure all our guests have a smooth and enjoyable experience, and it's evident we missed the mark this time. Please rest assured that we are committed to improving and hope to have another opportunity to provide you with a better experience in the future.

6/10 Okay

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hella crackheads hanging out here. A lot of people smoking weed too in the rooms. The TV didn’t work and about half of the plugs didn’t either. The mattress was awful quality and the AC unit made an awful noise that would wake you up when it stopped
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Jason! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, which clearly detracted from your comfort and overall experience. Ensuring the safety and satisfaction of our guests is our top priority, and it seems we fell short during your visit. We are addressing your concerns regarding the atmosphere around our property to ensure a more family-friendly environment. Additionally, we are reviewing our maintenance procedures to fix the problems with the TV, electrical outlets, mattress quality, and the noise from the AC unit. Your comfort is crucial, and these improvements are a priority for us. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room with easy parking and a pool.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 8 Apr 2024
Hi Mike! Thank you for your excellent feedback! We're delighted to hear that you enjoyed your stay with us and that you found your room to be large and comfortable. Providing comfortable accommodations and convenient amenities is our priority, and we're glad we could meet your expectations. We're also pleased to hear that you found parking to be easy and that you were able to enjoy our pool during your stay. We hope it added to your overall experience with us. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Jason! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Days inn location, I thought was going to be a decent stay. However, I was extremely disappointed in this hotel staff and management the very next day, when I extended my stay for one more night. They were not accommodating. I find out there is a service charge for early check in of $12 dollars that is not posted, — Furthermore, there is a $1.08 charge from your deposit for the convenience of having a safe in your room!! (I never asked for this to be in my room! It’s ridiculous!) — — I chose to pack my bags and come back later after 3pm, due to 3rd party booking and no refunds! — Later when coming back to check in, I was already disgusted with staying another night and the front desk lady puts me in a faulty room, that needs fixed. I’ve already moved my belongings into the room at this time. But still had to be moved!!! One of the worst two day stays! I wouldn’t recommend this days inn to anybody!! Terrible service, just terrible!!!!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 27 Feb 2024
Hi Matt! We sincerely apologize for the inconvenience and frustration you experienced during your stay at our Days Inn location. Your feedback is extremely valuable to us, and we are truly sorry for falling short of your expectations. It's unacceptable that you were not properly informed about additional charges such as the early check-in fee and the safe deposit charge. We understand how frustrating this must have been for you, and we will address this issue with our staff to ensure that all charges are communicated clearly to our guests in the future. Furthermore, we apologize for the inconvenience caused by being placed in a faulty room. We understand that moving rooms can be disruptive and disappointing, and we regret that this was your experience. Our team will work to ensure that all rooms are properly maintained and inspected to prevent similar issues from occurring in the future. Please know that we take your feedback seriously, and we will use it to improve our services and operations moving forward. We sincerely hope that you will give us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please don't hesitate to contact our management team directly, and we will do everything we can to make your stay more comfortable and enjoyable.

10/10 Excellent

DIANA

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 10 Jan 2024
Hi Diana! Thank you for choosing Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N and for sharing your wonderful 5 out of 5 rating with us! We are delighted to hear that you had an outstanding experience during your stay. Your satisfaction is our greatest reward, and we appreciate your positive feedback. It's guests like you that inspire us to continue delivering exceptional service and creating memorable moments. We look forward to hosting you again in the future and providing another fantastic stay.

10/10 Excellent

anita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept there I would recommend everybody to that motel that I stayed at thank you guys keep up the good work
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Anita! Thank you so much for taking the time to share your positive experience at our motel! We are thrilled to hear that you had a comfortable stay and appreciate your kind words. Our team works hard to ensure that our guests have a pleasant and enjoyable stay, and it's always rewarding to receive such positive feedback. Your recommendation means a lot to us, and we are grateful for your support. We look forward to serving you again in the future.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, convenient
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 30 Oct 2023
Hi Leo! We are very happy to discover that you had such a convenient experience with us! We look forward to welcoming you back during your next stay in the area.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qiet
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 19 Sept 2023
Dear Carlos,Thank you for your positive rating and mentioning the quiet atmosphere during your stay. We're delighted to know that you had a peaceful and pleasant experience. If you have any additional comments or if there's anything else you appreciated about your visit, please feel free to share. We look forward to serving you again in the future, and we aim to make each stay just as enjoyable. Your satisfaction is important to us!

6/10 Okay

Ricardo

Liked: Property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 17 Sept 2023
Hi Ricardo,Thank you for your feedback. We appreciate your input, and we're glad to hear that your stay was okay. If you have any specific suggestions or comments on how we can improve and make your next visit even better, please feel free to share them with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Corina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Dinning
Stayed 2 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello Corina,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problem with the staff, they did what had to be done and all the right way, no problem.
Stayed 2 nights in Jul 2023
Response from Manager on 2 Aug 2023
Hello Elizabeth,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We appreciate you taking the time to share your experience.

2/10 Terrible

Ricardo

Air conditioner would not get cold so they offered a fan… to move around the hot air in the room. They had no other room to offer me.
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
We apologize about the air conditioner and we are glad we were able to get it fixed. Thank you.

2/10 Terrible

Muhterem

Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Hello Muhterem,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Zaria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Zaria,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast friendly service everything in the room worked as you should comfortable beds
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Hello John,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our service as well as our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Jessica

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Jessica,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Richard

Liked: Staff & service
Stayed 4 nights in Mar 2023
Response from Manager on 26 Mar 2023
Hello Richard,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
We had to leave in the middle of the night. The front desk called our room saying someone was there asking for someone we didn’t know. I told them they had the wrong room. A few minutes later there was a knock at our door. We kept quiet and then there was a more aggressive knock. We asked who it was and there was no answer. Through the cracks in the door we could someone standing there for a very long time. We couldn’t sleep. I stayed there with my 3 kids and we were all awake and afraid. As soon as we saw the coast was clear, we packed up and left. The front desk said everything was ok and we’d be ok, but just at that moment someone from another room called reporting the same thing. I wasn’t going to risk my family’s safety. We had to book at another hotel at 1 in the morning. I felt there was a lack of action on behalf of the staff to ensure our safety.
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hello Julie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Verified traveller

Liked: Staff & service
It's Ok!!
The outside looks Rather rough, the rooms were not that bad, easy access to stores .
Stayed 4 nights in Feb 2023
Response from Manager on 2 Mar 2023
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our access. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Poor

Zane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mischarged my card, the TV didn't work, and told me it would be $20 if I wanted to do a late checkout when there was absolutely no demand to get in to this hotel. I basically never leave negative reviews but this place is a dud, plenty of other options in the area.
Stayed 1 night in Feb 2023
Response from Manager on 19 Feb 2023
Thank you for the feedback. We are sorry about this but as you know everything was resolved.

2/10 Terrible

Elsa

Travelled with family
Disliked: Staff & service
Unfortunately didn’t get any names- The lady that checked us in at around 9 PM on Feb 10 refused to accept that my husband and I had the same address (as we live together) and kept asking me for a “my“ address and was getting visibly upset when I kept giving her the one that matched my husbands- she eventually gave up and accepted the address I gave her (which was on the ID we gave her). Just a few hours later, at 3am, someone in the stuff actually opened our door to get in our room and didn’t stop until my husband screamed out to them “HELLO?”. Whoever this man was didn’t even apologize or even close the door that was thankfully blocked by the door stopper which kept them from opening the door completely. Whoever it was just walked away, leaving the door cracked open and my husband had to get up and look outside to see who it was. Eventually, the staff member saw my husband and apologized saying that he was getting into the wrong room. It was 3 AM and we were exhausted and scared so we decided to let A staff member know in the morning, knowing that it would be easy to just check the 3 AM camera. Instead, I was told by the staff member at the front desk that I should’ve said something earlier because now there’s nothing he can do, then tried to gaslight me by telling me that there was no way anyone went into our room because no one else has the key…
Stayed 1 night in Feb 2023
Response from Manager on 19 Feb 2023
We are so sorry about the confusion but we are glad we got it straightened out and you enjoyed the rest of your stay.

10/10 Excellent

Jason

Response from Manager on 6 Mar 2023
Thank you for the excellent review about the Days Inn by Wyndham Morgan's Wonderland IH-35 N. We are so glad you had a wonderful stay. We hope to see you soon!

10/10 Excellent

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for us to stay on our trip
Response from Manager on 20 Dec 2022
Hello Jenn,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Nora

Stayed 6 nights in Dec 2022
Response from Manager on 14 Dec 2022
Hello Nora,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Carlos Alberto Coronado

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Manager on 7 Dec 2022
Hello Carlos Alberto Coronado, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Cindy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that charged a deposit upfront although refunded back never before elsewhere charged. Keeping copy of drivers license for 7 years unheard of. Room smelled musty and ac was not very cold. Took while to cool room.
Stayed 1 night in Sep 2022
Response from Manager on 5 Sept 2022
Hello Cindy, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2022
Response from Manager on 28 Aug 2022
Hello George,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do come see us again.

2/10 Terrible

Jontae

Disliked: Cleanliness, amenities, property conditions & facilities
My Air conditioner was not working properly. I stay a few hours and left because it was to hot
Stayed 1 night in Aug 2022
Response from Manager on 6 Aug 2022
Hello Jontae, On behalf of our entire staff, we thank you for your business and for your comments regarding our air conditioner. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Terrible

Lucila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Manager on 31 Oct 2022
Hello Lucila, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Family of five stayed 3 nights in double queen room. Room was clean a smelled good upon arrival. It was large could use a bigger table tho. RR was clean and looked new. A/c didn’t blow hard so luckily we take a fan every where we stay. Helped circulate air during hot summer day. Overall room was way better than expected for the price being so cheap. Pool was clean not very big but ok for us. Location was good. There is a great bakery about 5 mins and some Mexican restaurant were we got breakfast tacos in the a.m so good and great prices, sabrositios tacos is the name they had a drive thru. Oh we went to schlitterbhan 2 days and the drive is 23 mins which is not long. Definitely would stay again bc saved so much money compared to staying at rooms closer to schlitterbhan. Where they were way overpriced.I would stay again and I would recommend to stay at the days inn.
Stayed 3 nights in Jul 2022
Response from Manager on 2 Aug 2022
Hello Anthony, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our location and also our breakfast. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Erica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 31 Jul 2022
Hello Erica, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Desk clerk was friendly. Room was hot and humid. A/C was on a governor set at 70. No fans available at desk. Went to Walmart to buy fan and bought a thermometer. Room temperature, by thermometer was 80. Either brand new thermometer wasn't working or they had adjusted the A/C to show a cooler temperature than it actually was. Fan was no help. After much complaining they finally sent a tech to remove governor to allow lower temperature. TV cable is shut off till someone checks into room. Which they neglected to turn bbn on. Much frustration ensued until we called to find out why the wouldn't work. Then sent someone to turn it on. Only 2 towels for 4 people. 2 shampoos. For the price it was very disappointing
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Dear Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and your comments about our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

lee

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was nice, but the rooms were not clean or in good condition. Connecting door went to a stranger's room, but the lock had been picked and broken many times. Coffee pot filter had not been cleaned since someone else stayed there. Microwave missing in our 2nd room. Lots of hairs in bathtub. The ratings were good, but especially with Covid, I expected everything to be cleaner.
Stayed 2 nights in Jul 2022
Response from Manager on 29 Jul 2022
Hello lee, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Desi

Travelled with partner
Disliked: Amenities
There was a lot of strange activity going on in the back of the property. It seemed as if some guest were staying long term & left there doors wide open. My room had several missing fixtures or they were damaged
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Hello Desi, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in Jul 2022
Response from Manager on 4 Oct 2022
Hello Juan,Thank you for taking the time to share your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 27 Jul 2022
Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Okay

Francisco

Stayed 2 nights in Jul 2022
Response from Manager on 17 Oct 2022
Hello Francisco,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Ricardo

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Manager on 8 Oct 2022
Hello Ricardo,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Iryna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is OK. BUT It is them completely breakfast.
Stayed 1 night in Jun 2022
Response from Manager on 5 Jul 2022
Hello Iryna, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

CHESTER

Liked: Cleanliness, staff & service
Not A Bad Stay overall
The place could use a face lift. The furniture was very old, the two chairs in the room was about to collapse if you sat in it for to long. The toilet stopped working as I was checking out. But overall the staff was very friendly
Stayed 2 nights in Jun 2022
Response from Manager on 28 Jun 2022
Hello CHESTER,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 27 Jun 2022
Hello Audrey, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Luis

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
N/A
Stayed 1 night in Jun 2022
Response from Manager on 22 Jun 2022
Hello Luis, Thank you for sharing this honest review and feedback about our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Allen

Disliked: Staff & service, amenities, property conditions & facilities
I stayed seven nights, house keeping never serviced my room, The person behind the desk, who told me her name was "huney", told me NO I would have to wait until the next morning for house keeping, after my fourth night. I asked for clean towels, she told me if I brought the used linens to the front desk, I could get clean ones. That is the definition "complete lack of customer service" I don't what your training for management entails, but the
Stayed 6 nights in Jun 2022
Response from Manager on 13 Jun 2022
Hello Allen,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Kelley

Travelled with family
We heard a cat in our room. It sounded like it was under our bedd trapped in the enclosed frame. The staff denied there was a cat. We decided to check out. They refused to refund our last day of stay.
Stayed 3 nights in May 2022
Response from Manager on 11 Jun 2022
Hello Kelley, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

8/10 Good

Cargenia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022
Response from Manager on 16 Aug 2022
Hello Cargenia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean and spacious room.
Stayed 4 nights in May 2022
Response from Manager on 10 May 2022
Hello Mayra, On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022
Response from Manager on 18 Apr 2022
Hello Angela, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!!
Stayed 1 night in Apr 2022
Response from Manager on 12 Apr 2022
Hello Tonya, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Good

Phyllis

Travelled with partner
Liked: Staff & service
The staff was very nice. There was no free or continental breakfast ever.
Stayed 8 nights in Mar 2022
Response from Manager on 9 Apr 2022
Hello Phyllis, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.