Exterior

Reviews of La Quinta by Wyndham San Antonio by Frost Bank Center

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 424 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, wasn't enough parking but that wasn't a big issue.
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your understanding regarding the parking situation and will work on improving this aspect. We hope to welcome you back soon!Sincerely, Hotel Manager

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property not in the condition shown in the pictures. No towels in the room at all. When asked for towels, was told the laundry was closed for the day. They had to find towels from another room to be able to have towels for the night. Table night lamps in the room not working. There was smelly leftover food from another stay left in mini fridge, telephone not working, furniture handles were rusted, ac unit not cooling enough.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear David,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

6/10 Okay

Ahmad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night shift reception very bad
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,We apologize for the disappointing experience you had with our night shift reception. Providing excellent service is our priority, and we're sorry to hear that we fell short during your stay. Your feedback is valuable, and we will address this issue internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

LASHONDRA

Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear LASHONDRA,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager. on 7 May 2024
Dear Stephen,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice , breakfast was yummy
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 4 May 2024
Dear Guest,Thank you for the positive comments. We're delighted to hear that our staff was nice and that you enjoyed our yummy breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager.

10/10 Excellent

Rudy

Friendly staff clean room
Stayed 1 night in May 2024
Response from Hotel Manager. on 3 May 2024
Dear Guest,Thank you for your kind review. We are glad to hear that you found our staff friendly and the room clean. We strive to ensure that our guests have a comfortable and enjoyable stay with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Good

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and accommodating. Good coffee available all day. Breakfast was better than most. We had our 2 dogs with us and it was quiet.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience during your stay with us. We're glad you found our staff accommodating, enjoyed the coffee and breakfast offerings, and appreciated the quiet atmosphere for your dogs. Your satisfaction is important to us, and we look forward to welcoming you and your furry friends back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Cleaning could improve (stained shower, funky smell in the bathroom)
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 29 Apr 2024
Dear Maria,Thank you for the review. We apologize for any inconvenience caused by the cleanliness issues you experienced, including the stained shower and funky smell in the bathroom. Cleanliness is of utmost importance to us, and we will address these concerns with our housekeeping team to ensure a higher standard of cleanliness in our rooms. We appreciate your feedback as it helps us identify areas for improvement. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okay

Eric

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleanliness is an issue. The staff at the desk did give us a refund when we checked out early. That was great. I do want to reward that. I believe the issue is the someone at a management level simply isn't insisting on cleaning the rooms like they should. I am used to staying at "County" style hotels when fishing and hunting, and this place was even too dirty for me.........
Stayed 5 nights in Apr 2024
Response from Hotel Manager. on 23 Apr 2024
Dear Eric,Thank you for the review. I am pleased that you had an overall good experience. But, we apologize that we let you down in some way. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfy, Flying J for semi truck parking walking distance. Breakfast was good. Receptionist very friendly. Cleaningness was ok.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 20 Apr 2024
Dear Jose,Thank you for the review. We are thrilled to hear that you had such a positive experience with our friendly staff, clean rooms, comfortable beds, and delicious breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Edgar

Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Edgar,Thank you so much for your perfect rating! We're delighted that you had an excellent experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 20 Apr 2024
Dear Anthony,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 18 Apr 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very nice and accommodating no issues with check in, check out, my kids enjoyed the Texas waffles
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 15 Apr 2024
Dear Melody,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our manager to be friendly and accommodating, your kids enjoyed the Texas waffles. Providing exceptional customer service is our top priority, and we are thrilled that your check-in and check-out processes went smoothly. We look forward to welcoming you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

Carlos

Travelled with partner
Liked: Property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 15 Apr 2024
Dear Carlos,Thank you for your kind review. We are thrilled to hear that your check-in process was easy and everything was good. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.

6/10 Okay

Margreth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 15 Apr 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 12 Apr 2024
Dear Lee,Thank you for your visit. We're delighted to hear that you had a very nice experience during your stay! Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

LASHONDRA

Liked: Cleanliness, property conditions & facilities
Check in was easy. Hostess was very nice and helpful. The room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 12 Apr 2024
Dear Guest,Thank you for your review of our hotel. We are glad to hear that your check-in experience was easy that the hostess was nice and helpful, your room was clean and comfortable. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

Gabriel

Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Gabriel,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 8 Apr 2024
Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet and clean. Close to interstate and easy to access.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Candace,Thank you for your wonderful feedback! We're thrilled to hear that you had a quiet and clean stay with us. We're glad our convenient location near the interstate made your stay even more enjoyable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good location to get on interstate and lots of amenities nearby.
Stayed 4 nights in Mar 2024
Response from Hotel Manager. on 29 Mar 2024
Dear Guest,Thank you for the comments. We're thrilled to hear that you found our location to be convenient for accessing the interstate and that there were plenty of amenities nearby. It is our utmost pleasure to serve you and provide a memorable experience during your stay. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast Not far to drive to big attractions in San Antonio
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Anne,Thank you for your positive feedback regarding our breakfast and convenient location near San Antonio's attractions. We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Edwin,Thank you for your kind review. We are happy to hear that you enjoyed your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience room was clean service was friendly and there is a gas station walking distance from the hotel is about 15 minutes from downtown for the price I paid for the hotel I am very happy with the service I received will definitely stay there again in the future
Stayed 4 nights in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Erika,Thank you for commenting. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and convenient location. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. We hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager.

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no toilet paper, the toilet was loose, the comforter was dirty. The AC was so loud we were not able to sleep. When I spoke with management, they said there was nothing they could do about the conditions of the room. Worst hotel stay, I would never recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Guest,Thank you for writing the review. Please accept our heartfelt apology for the negative experience due to the cleanliness and maintenance issues of amenities. You can be sure that we will use your comments as we change and improve. We do our best to meet guest needs and expectations. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good breakfast
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 23 Mar 2024
Dear Guest,Thank you for the review. It's great to hear that you appreciated our friendly staff and enjoyed the good breakfast during your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 22 Mar 2024
Dear Erik,Thank you for your feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future.Sincerely,Hotel Manager.

8/10 Good

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet and close by to AT&T center.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Guest,Thank you for the comments. We are delighted to hear that you found the area quiet and conveniently close to the AT&T center. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Preston

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 Excellent

Maria, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Maria,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.

4/10 Poor

Erica

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Erica,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Mariely

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 19 Mar 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we regret if we let you down in any way. We shall definitely work on your observations.You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

vanedda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Housekeeping didn’t clean room after our first night and we had to keep asking for towels. Hotel constantly placed holds on my account. Kept getting charged throughout stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with housekeeping not cleaning your room and the challenges with obtaining towels. Additionally, we regret any frustration caused by the holds placed on your account and the charges during your stay. Your feedback is essential, and we will address these concerns with our team to ensure they are promptly resolved and prevent similar issues from occurring in the future.Sincerely, Hotel Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Hector,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 Poor

Allison

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Apr 2024
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness
The ac didn’t work good, was hot all night, the water in the shower didn’t get hot. Could not understand the staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 14 Mar 2024
Dear Guest,Thank you for the review. We apologize that we didn't live up to your expectations in some way. We shall definitely work on your observations. You can expect a further improved stay next time. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.

10/10 Excellent

Cassandra

Travelled with partner
Liked: Amenities
Nice clean place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 14 Mar 2024
Dear Guest,Thank you for the review. We are filled with gratitude for your presence and thrilled that you have found the well-maintained room and pleasant surroundings. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

8/10 Good

Rosaura

Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Rosaura,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Joyce

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Guest,Thank you for the review. It is pleasing to find out that you had a very good experience during your stay with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Rodolfo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was so delicious. Staff was friendly and always smiling
Response from Hotel Manager on 10 Mar 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our delicious breakfast and experienced friendly service from our staff. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Mar 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

8/10 Good

WILLIE, Temple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast didn't have sausage or beacon. Over everything else was great.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 8 Mar 2024
Dear Willie,Thank you for your review. I'm glad to hear that you enjoyed everything else. However, I apologize for the absence of sausage or bacon. Please know that your feedback is valuable to us, and we will take it into consideration to improve our offerings. We strive to provide a great dining experience. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Van, St Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Van,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Cyntoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady 9n desk was very nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Mar 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our front desk staff. Providing excellent service is our priority, and we're thrilled that we succeeded in making your stay enjoyable. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

george

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken down hotel and the worst breakfast not suitable for human consumption just booked 3 nights and left after 1 couldn’t wait to get out of hotel
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on 29 Feb 2024
Dear Guest,Thank you for staying with us. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

10/10 Excellent

Rory, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 2 Mar 2024
Dear Rory,Thank you for your kind review. We are thrilled to hear that you were pleased with our location and had a wonderful stay with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 20 Feb 2024
Dear Guest,Thank you for the review. We sincerely apologize for any dissatisfaction you experienced during your stay. We assure you that we will take your observations seriously and work on addressing them promptly. We are committed to providing a better experience for our guests. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 Terrible

yarixa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and very damage
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 13 Feb 2024
Dear Guest,Thank you for your review. We sincerely apologize for the condition of your room during your stay. We take cleanliness and maintenance very seriously, and we will address this matter with our housekeeping and maintenance teams to ensure that such issues are promptly resolved. We guarantee that your next experience will be overwhelmingly positive. I hope that you will try us again.Sincerely,Hotel Manager.