The check in experience was very friendly and efficient and I was pleased with my 10th floor, city view kingsize room. It has everything you need, finished in nice contemporary furnishings. Good TV, good bed and great bathroom. The location is also excellent, 35-40 minutes from the airport and within 2 mins walk of the Magnificent Mile.
Front of house team, concierges etc are all really good and take care of your needs. Check out service was ultra fast, in fact maybe a little too fast. A slighter warmer check out experience would be nice but it's a minor niggle. Finally, please include bottled water in the room. At this level of hotel and at these prices, there should be complimentary water in the rooms.
Will return on my next trip to Chicago.
The Park Hyatt provided very professional, high quality service. When the room we booked was not available on the first night they more than compensated for the inconvenience of having to move the next morning. The rooms were clean and beds comfortable. Housekeeping was superb. View of the lake from our room and the restaurant was spectacular. The outside rooftop patio was a real treat as we had some beautiful weather to enjoy during our trip. Also the meals we had at the hotel were terrific. Concierge and restaurant management were the best we have encountered.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.